Overview

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Custom Hotel

8639 Lincoln Boulevard, Los Angeles, CA 90045, United States
+1 310 645 0400

€124+

Overall guest ratings

6.5/10 Good
based on 3,813 reviews

Review highlights

  • 8.0
  • 7.5
  • 4.9
  • 4.2

Good to know

  • Good access to airport
  • Great shopping

Nearby

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    About

    A member of the Joie de Vivre group, the Custom Hotel is the only boutique hotel in L.A within a one-mile radius of the airport and is the ideal L.A destination for travellers seeking a convenient location but who don't want to compromise in terms of quality.

    A haven for the creative jetsetter

    The Custom Hotel's air-conditioned rooms are each fitted with color-changing LED lights and offer expansive views of Playa del Rey and LAX. Each floor has its own unique graphic concept and amenities include a flat-screen LCD TV with on-demand movies and music and complimentary Wi-Fi in every room. Noise-canceling windows ensure that the hotel's guests enjoy a good night's sleep in the comfortable beds which are dressed with 300 thread count linens. The Deck 33 Bar & Restaurant allows guests the luxury of sipping house cocktails in the lounge, on the sundeck or by the poolside cabana. Environmentally friendly meeting rooms are available for business travelers concerned with their carbon footprint and the hotel offers a complimentary Mercedes shuttle to and from the airport.

    Around the hotel

    There is a golf course and a 28-lane bowling alley within walking distance of the hotel and the Pacific Ocean is just a mile away. The Forum and the Otis College of Art and Design are nearby and popular local eateries include the Hacienda del Ray and Thai Tulay.

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    KAYAK

    AMENITIES

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Gift shop
    • Room service
    • ATM on-site
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Coffee shop
    • Free airport shuttle
    • Pets not allowed
    • Long-term parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    6.5 Good
    based on 3,813 reviews
    • 8.0 "Location is great."
      9.9 "Good access to the airport, said 99%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.9 "89% appreciated the closeness to the beach."
      7.3 "Easily accessible by car, said 73%."
      10.0 "Near to public transport, according to 100%."
    • 7.5 "Internet works."
      9.2 "92% thought it was a great value."
    • 6.7 "Service is ok."
      5.9 "59% said the reception staff was ok."
      5.0 "Hotel security was average, thought 50%."
    • 5.7 "Average value."
    • 4.9 "Vibe wasn't good."
      3.3 "67% criticized the unstylish hotel."
      4.3 "For 57%, the lobby entrance was sub-standard."
      4.7 "53% criticized the plain hotel."
    • 4.2 "Not very clean."
      4.5 "55% said rooms were dirty."
      2.9 "71% thought it was rather dirty."
      1.9 "81% said the bathroom was dirty."
      0.5 "Dirty pool, said 95%."
    • 3.9 "Not very comfortable."
      4.2 "58% didn't like the uncomfortable beds."
      3.1 "69% said rooms were small."
      4.3 "57% thought it was too noisy."
      0.7 "Air conditioning was criticized by 93%."
      0.4 "96% criticized the small bathroom."
    • 3.8 "Rooms are not good."
      4.2 "58% didn't like the uncomfortable beds."
      4.5 "55% said rooms were dirty."
      1.9 "81% complained about the bathroom."
      0.6 "94% thought they were poorly maintained."
      3.1 "69% said rooms were small."
      1.1 "89% found problems with the furniture."
      3.3 "For 67%, the rooms looked old."
      1.9 "81% said the bathroom was dirty."
      2.1 "79% had problems with the shower."
      0.7 "Air conditioning was criticized by 93%."
      0.4 "96% criticized the small bathroom."
      2.6 "74% thought the tv was sub-standard."
      0.0 "100% were unsatisfied with the kitchenette."
      2.9 "71% were disappointed with the minibar."
    • 3.3 "Breakfast is below average."
      2.6 "74% said the breakfast was too expensive."
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    Overall rating

    6.8 Good
    based on 1,639 reviews
    • 7.4 "Good location."
      10.0 "Good access to the airport, said 100%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.3 "Internet works."
      9.1 "91% thought it was a great value."
    • 6.6 "Service is ok."
      5.8 "58% said the reception staff was ok."
      7.0 "70% thought the service was very professional."
    • 5.0 "Average value."
    • 4.3 "Not very comfortable."
      4.2 "58% didn't like the uncomfortable beds."
      3.1 "69% said rooms were small."
      0.3 "97% criticized the small bathroom."
      0.8 "Air conditioning was criticized by 92%."
    • 4.0 "Rooms are not good."
      4.2 "58% didn't like the uncomfortable beds."
      1.6 "84% complained about the bathroom."
      4.1 "59% said rooms were dirty."
      3.1 "69% said rooms were small."
      0.4 "96% thought they were poorly maintained."
      1.2 "88% found problems with the furniture."
      1.5 "85% said the bathroom was dirty."
      2.5 "75% had problems with the shower."
      3.4 "For 66%, the rooms looked old."
      0.3 "97% criticized the small bathroom."
      0.8 "Air conditioning was criticized by 92%."
    • 3.9 "Not very clean."
      4.1 "59% said rooms were dirty."
      1.5 "85% said the bathroom was dirty."
      3.0 "70% thought it was rather dirty."
    • 3.0 "Awful breakfast."
      2.5 "75% said the breakfast was too expensive."
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    Overall rating

    6.3 Good
    based on 724 reviews
    • 8.2 "Location is great."
      9.9 "Good access to the airport, said 99%."
      10.0 "100% liked the proximity to shopping."
    • 7.3 "Internet works."
    • 6.5 "Service is ok."
      6.2 "62% said the reception staff was ok."
    • 5.5 "Average value."
    • 4.0 "Not very clean."
      4.2 "58% said rooms were dirty."
      3.1 "69% thought it was rather dirty."
      1.8 "82% said the bathroom was dirty."
    • 3.4 "Breakfast is below average."
      2.3 "77% said the breakfast was too expensive."
    • 2.9 "Quite uncomfortable."
      3.8 "62% didn't like the uncomfortable beds."
      2.6 "74% said rooms were small."
      0.6 "Air conditioning was criticized by 94%."
      0.3 "97% criticized the small bathroom."
      4.0 "60% thought it was too noisy."
    • 2.6 "Awful rooms."
      3.8 "62% didn't like the uncomfortable beds."
      1.7 "83% complained about the bathroom."
      0.5 "95% thought they were poorly maintained."
      4.2 "58% said rooms were dirty."
      2.6 "74% said rooms were small."
      1.2 "88% found problems with the furniture."
      0.6 "Air conditioning was criticized by 94%."
      3.3 "For 67%, the rooms looked old."
      0.3 "97% criticized the small bathroom."
      2.0 "80% had problems with the shower."
      1.8 "82% said the bathroom was dirty."
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    Overall rating

    6.2 Good
    based on 610 reviews
    • 8.3 "Location is great."
      10.0 "Good access to the airport, said 100%."
      10.0 "100% liked the proximity to shopping."
    • 7.6 "Good bar."
    • 6.4 "Service is ok."
      5.3 "53% said the reception staff was ok."
      6.7 "Only 67% thought the service was professional."
    • 6.0 "Average value."
    • 5.0 "Vibe was decent."
      6.7 "67% thought the atmosphere was somewhat friendly."
    • 4.1 "Not very clean."
      4.3 "57% said rooms were dirty."
      3.2 "68% thought it was rather dirty."
      2.0 "80% said the bathroom was dirty."
    • 3.7 "Breakfast is below average."
    • 3.2 "Quite uncomfortable."
      3.3 "67% didn't like the uncomfortable beds."
      3.1 "69% said rooms were small."
      4.1 "59% thought it was too noisy."
    • 3.0 "Awful rooms."
      0.4 "96% thought they were poorly maintained."
      3.3 "67% didn't like the uncomfortable beds."
      4.3 "57% said rooms were dirty."
      1.8 "82% complained about the bathroom."
      3.1 "69% said rooms were small."
      1.2 "88% found problems with the furniture."
      3.1 "For 69%, the rooms looked old."
      2.0 "80% said the bathroom was dirty."
    View all review categories

    Overall rating

    7.0 Good
    based on 838 reviews
    • 8.3 "Location is great."
      10.0 "Good access to the airport, said 100%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.3 "Internet works."
    • 7.0 "Good service."
      7.7 "77% found the staff to be very friendly."
      8.2 "82% were happy with the shuttle service."
      7.0 "70% thought the service was very professional."
    • 5.5 "Average value."
    • 4.5 "Not very clean."
      4.7 "53% said rooms were dirty."
      2.8 "72% thought it was rather dirty."
      2.2 "78% said the bathroom was dirty."
    • 4.2 "Not very comfortable."
      4.3 "57% didn't like the uncomfortable beds."
      3.2 "68% said rooms were small."
      4.2 "58% thought it was too noisy."
      0.6 "Air conditioning was criticized by 94%."
    • 4.0 "Rooms are not good."
      4.3 "57% didn't like the uncomfortable beds."
      0.5 "95% thought they were poorly maintained."
      2.0 "80% complained about the bathroom."
      4.7 "53% said rooms were dirty."
      3.2 "68% said rooms were small."
      1.2 "88% found problems with the furniture."
      3.2 "For 68%, the rooms looked old."
      2.0 "80% had problems with the shower."
      2.2 "78% said the bathroom was dirty."
      0.6 "Air conditioning was criticized by 94%."
    • 3.2 "Awful breakfast."
      3.0 "70% said the breakfast was too expensive."
    • 3.2 "Terrible amenities."
      3.2 "68% thought the building wasn't nice."
      4.0 "For 60%, the lobby entrance was sub-standard."
      1.1 "89% complained about the elevator."
      2.3 "77% thought the facilities needed updating."
    View all review categories
    Good to know
    "Good access to airport"
    "Great shopping"
    data provided by TrustYou

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