Traveller reviews
Overall rating
6.4
Good
Based on 844 reviews
Boarding
6.4
Comfort
6.5
Crew
7.4
Entertainment
6.0
Food
6.1
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
LOT information
| IATA code | LO |
|---|---|
| Routes | 188 |
| Top route | Wroclaw Strachowice to Warsaw Frederic Chopin |
| Airports served | 82 |
| Top airport | Warsaw Frederic Chopin |
LOT traveller reviews
Pros
"The seats were very comfortable."
(in 29 reviews)
"Cabin crew was very nice."
(in 155 reviews)
"Short flight everything worked out"
(in 145 reviews)
Cons
"missed connecting flight to szczecin"
(in 15 reviews)
"Paid for business class on LOT."
(in 20 reviews)
"No entertainment for short flight."
(in 266 reviews)
Recent reviews
Traveller rating
131
26
20
52
8
Find reviews that mention:
food was good
great service
late boarding
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8.0
The boarding was delayed several times. The take off was two hours late.
Reviewed Sep 2023review from
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10.0
Really good experience. Thank you !
Reviewed Sep 2023review from
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10.0
Było cudownie, pilot, stewardesy..bomba..nie na pokładzie ale :(
Reviewed Sep 2023review from
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8.0
Happy 😃
Reviewed Jun 2023review from
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10.0
The plane was very comfortable, the seats were great for overnight flight. The bathrooms were spotless the entire flight
Reviewed Jun 2023review from
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10.0
It was perfect
Reviewed Jun 2023review from
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10.0
I didn’t use Entertainment so, no comments on it. Staff was courteous, efficient and helpful. Wines (I also tried Polish White wine) were really good, so also the food. The accessories provided were good (a goodnight chocolate would have enriched the experience 😀) Originally flight reached before time but we didn’t understand why it was sidelined for almost half an hour and also, luggage was delivered quite late (20-25 minutes) and that too after changing belt! That need not be LOT’s fault! Overall, I would certainly like to travel again with LOT, worth recommending!
Reviewed Mar 2023review from
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2.0
I didn't understand why I couldn't do a check-in at home
Reviewed Mar 2023review from
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4.0
Pros: Quick Check in
Cons: The crew were not nice. They dont even pick up garbage during the 9 hour flight. They give you a gallon of water in a huge bottle without a glass and you are on your own.Reviewed May 2021review from
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8.0
Cons: The TVs didn’t work even thought the steward ESS restarted them .
Reviewed May 2021review from
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10.0
Cons: Everything is good! But the monitor on back not working very well lot of brakes when you watch a movie or listen music!
Reviewed Apr 2021review from
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10.0
Pros: Everything is good
Cons: 😍Reviewed Apr 2021review from
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6.0
Cons: The option to be able to drink enough water.
Reviewed Mar 2021review from
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8.0
Cons: My mother had a food poisoning and needed a lot of water. The crew member at the end refused and told her no more. Since when there is a limit to how much someone can drink water? She had to stay dehydrated because she was dined the option to drink. Just upsetting.
Reviewed Mar 2021review from
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8.0
Pros: Crew was polite
Reviewed Mar 2021review from
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2.0
Pros: Nothing to like
Cons: This Iwa’s very bad experience. Never again will use LOTReviewed Jan 2021review from
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2.0
Cons: Never again
Reviewed Jan 2021review from
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10.0
Pros: Everything was great - service, food, boarding
Cons: More food choice would be greatReviewed Sep 2020review from
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2.0
Cons: The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company.
Reviewed Sep 2020review from
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2.0
Cons: The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my CC company.
Reviewed Sep 2020review from
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10.0
Pros: The seats were very comfortable. The plane was clean and the crew was very friendly.
Reviewed Aug 2020review from
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10.0
Pros: All is excellent
Reviewed Mar 2020review from
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10.0
Pros: All was excellent
Reviewed Mar 2020review from
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9.0
Pros: The crew was very profesional . Our fly was safe and on time.
Cons: Maybe variety of good movie could be better .Reviewed Mar 2020review from
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3.5
Pros: Food
Cons: To train the flight attendant to do better.Reviewed Mar 2020review from
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7.3
Pros: The crew was really great, seats like in any Airbus (I guess better then Boeing)
Cons: Very old movies as entertainment.Reviewed Feb 2020review from
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10.0
Pros: Smooth flight
Cons: FoodReviewed Feb 2020review from
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2.0
Cons: Everything
Reviewed Feb 2020review from
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2.0
Pros: Never made on plane
Cons: The company booking was reserved the worse company on the world , couldn't reach them to make a changes , I had to give up my ticket and lost all the money , zero response from their side.Reviewed Feb 2020review from
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4.3
Pros: Sit was not comfortable, looks like that airplane was not for long trip.
Cons: Comfortable seats, screen, usb charger.Reviewed Feb 2020review from
LOT FAQs
What is LOT's carry-on size allowance?
On board LOT flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the LOT assistance team will most likely ask you to pay extra for checked luggage.
Where does LOT fly to?
LOT offers direct flights to 80 cities in 46 different countries. Warsaw, Krakow, and Wroclaw are the most popular cities covered by LOT.
What is LOT’s primary hub?
LOT concentrates most of its flight operations in Warsaw.
How does KAYAK find such low prices on LOT flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including LOT.
Flight status
LOT route map
Top airports served by LOT
- Warsaw Frederic Chopin Airport (WAW)
- Krakow J. Paul II Balice Airport (KRK)
- Wroclaw Strachowice Airport (WRO)
- Gdansk Rebiechowo Airport (GDN)
- Vilnius Airport (VNO)
- Václav Havel Prague Airport (PRG)
- Rzeszow Jasionka Airport (RZE)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Amsterdam Schiphol Airport (AMS)
- Istanbul Airport (IST)
- Poznan Lawica Airport (POZ)
- London Heathrow Airport (LHR)
- Tallinn Ulemiste Airport (TLL)
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Bucharest Otopeni Intl Airport (OTP)
LOT contact information
- LO IATA code
- +48 22 577 77 55 Call
- lot.com Visit
Overview of LOT
For travelers that will be flying LOT with their families, don’t forget that the airline offers many kid-friendly amenities, such as a special family check-in desk at certain airports that will help to make your trip as quick and easy as possible. Additionally, most flights offer menus and snacks that are specifically meant for children, as well as items that will help to keep the little ones entertained, such as crayons, games, and activity books.
When booking a trip with this airline, there are three classes to choose from, known as Economy, Business, and Premium Economy. While Economy will provide you with standard amenities such as one free checked bag, business includes three checked bags, free drinks, a warm meal, and comfortable seats that provide extra legroom. For a luxurious experience that provides you with extra amenities, opt for Premium Economy, which includes two checked bags, an adjustable foot rest, and snacks.
LOT has over 8 different types of planes in its fleet, with the two most popular types being either Boeing or Embraer. The Boeing 787 Dreamliner is known for having particularly large windows and adjustable LED lighting to help prevent travelers from becoming jetlagged. The Embraer 195 is a smaller choice used for shorter flights and has a two-seat configuration that provides customers with more room.
The airline flies to over 130 destinations throughout the world, with many of them in Europe. However, you can also book a ticket with LOT to go to India, South Korea, Canada, and Israel.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.