Traveller reviews
Overall rating
5.6
Okay
Based on 538 reviews
Boarding
5.4
Comfort
5.9
Crew
6.0
Entertainment
5.4
Food
5.8
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Kuwait Airways information
| IATA code | KU |
|---|---|
| Routes | 98 |
| Top route | Dubai Intl to Kuwait City |
| Airports served | 50 |
| Top airport | Kuwait City |
Kuwait Airways traveller reviews
Pros
"Aircraft was new and comfortable"
(in 6 reviews)
""Food was good, staff pleasant!""
(in 38 reviews)
"The economy seat comfortable"
(in 4 reviews)
Cons
"Horrible service and horrible food"
(in 4 reviews)
"Air conditioning system was not working!"
(in 12 reviews)
"Security check was a little extreme."
(in 7 reviews)
Recent reviews
Traveller rating
30
8
16
14
0
Find reviews that mention:
food was good
crew was very rude
flight entertainment
good service
veg meal
entertainment system was not work
security check
worst airline
bad experience
flight was delayed
old plane
leg room
business class
bad seats
good crew
horrible service
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10.0
very good air line
review from
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9.3
Pros: Crew was very good. Food was good. Flight arrived earlier
Cons: Boarding was not done via aero bridge and we had to use the bus adding to some discomfort and no special order for elderly and people with kids during boarding.review from
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10.0
Pros: Legroom was good. Aircraft was nice. The crew was very helpful
review from
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8.6
Pros: Super comfortable economy seats
Cons: Add more movies to the tvreview from
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5.0
Pros: Staff was cordial and helpful. Food was decent and seating was reasonably comfortable
Cons: Many features on entertainment system were non functional. Additionally, there was not enough variety and quantity as far as movie options were concernedreview from
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10.0
Cons: Thank to all staff
review from
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8.0
Pros: Everything was good.
Cons: Had asked for wheelchair. It was not provided in Kuwait City.review from
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7.6
Cons: Had asked for wheelchair which was not provided in Kuwait City
review from
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8.3
Pros: Very comfortable and smooth flight from boarding until landing
Cons: entertainment choice could be more diverse and newer moviesreview from
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8.0
Pros: Crews were nice
review from
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9.6
Pros: Amazing food. Nice flight attendants.
review from
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10.0
Pros: ye s
Cons: keepreview from
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6.6
Pros: direct flight short distance
Cons: the application food seatreview from
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2.0
Cons: Food and service not good in flight
review from
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3.3
Cons: Crew was unfriendly
review from
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4.6
Cons: The staff was very rude and incorporative.
review from
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4.0
Pros: Kuwait airline did not even responded to the food request.
review from
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2.0
Pros: The flight got cancelled
review from
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10.0
Pros: Yes and Clean
review from
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7.3
Pros: YES
review from
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10.0
Pros: Food, crew
Cons: Seat comfortablereview from
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10.0
Pros: Crew, Food, seat
Cons: Seat cushionreview from
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8.6
Pros: The crew were really nice and kind and the comfort with the seat was also very good but if your aisle is not window it's really not easy for sleep
Cons: The entertainment with movies and shows were outdated except a few. If only they had more options it would've been a great experiencereview from
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8.6
Cons: As always it's going to be jetlag but the entertainment system program, if they only provided more options then it would've been great but the shows and movies were outdated except a few and it was a boring, tiring flight but overall with the crew and comfort was a great experience from Kuwait.
review from
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2.0
Pros: crew was not amazing at all. basic.
Cons: my luggage never arrived in Dhaka.review from
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5.0
Pros: crew is mediocre. i flew buisiness class and the crew did a basic job. Qatar and Emirates treat business class far better than Kuwait Airways does.
Cons: better service, care, follow up. kuwait airways also lost my luggage.review from
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10.0
Pros: The economy seat comfortable.
review from
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3.6
Pros: I was happy that they didn't lose my luggage like they did on the way to Dhaka.
Cons: Service is consistently poor and flight attendants don't seem to be trained at the level of Qatar and Emirates.review from
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4.3
Pros: Kuwait Airways is steps behind Qatar and Emirates. The only thing i liked was the fact that business class was empty...but maybe there's a reason for that.
Cons: Service on Kuwait Airways is poor in business class I didn't feel like we were in business class or treated that way. The flight attendants seemed very rushed and not necessarily attentive to us likeQatar and Emirates does. Furthermore, my checked bag never made it to my final destination.review from
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7.6
Pros: The crew members were attentive, the seat was spacious.
Cons: Movie selection and orderly handling boarding.review from
Flight status
Kuwait Airways route map
Top airports served by Kuwait Airways
- Kuwait City Airport (KWI)
- Dubai Intl Airport (DXB)
- Amman Queen Alia Intl Airport (AMM)
- Cairo Airport (CAI)
- Jeddah King Abdulaziz Intl Airport (JED)
- Doha Hamad Intl Airport (DOH)
- Beirut Airport (BEY)
- London Heathrow Airport (LHR)
- Manama Bahrain Intl Airport (BAH)
- Riyadh King Khaled Intl Airport (RUH)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Dammam King Fahad Intl Airport (DMM)
- Dhaka Zia Intl Airport (DAC)
- Paris Charles de Gaulle Airport (CDG)
Kuwait Airways contact information
- KU IATA code
- +965 22200171 Call
- kuwaitairways.com Visit
Overview of Kuwait Airways
If you will be flying Kuwait Airways with children, make sure to take note of the fact that the company offers infant and kid-friendly meals at no additional cost, with some food examples including purees, hamburgers, pizza, and spaghetti. Items such as toys and carry cots can also be requested on a first-come, first-serve basis in order to make your little one’s trip as enjoyable as possible.
Although the airline’s hub is located in Kuwait, the company flies to over 30 additional international destinations that can be found in the Middle East, Asia, North America, and Europe. While the United Arab Emirates and Jordan are some of the most popular countries for customers to go to in the Middle East, the Netherlands, Germany, and the United Kingdom are big destinations in Europe.
Kuwait Airways has partnerships and codeshare agreements with four other airlines, which are Yemenia, Ethiopian Airlines, Middle East Airlines, and Alitalia. One of these companies might end up helping to service one of your flights.
With over five different types of aircrafts in its possession, Kuwait Airways has managed to create an impressive fleet that is composed of just over 25 individual planes. Most of the aircrafts are either Airbus or Boeing, and the most commonly flown is the Airbus A320-200, a plane that can fit up to 130 passengers and is often used for short to medium-range flights. However, for longer international flights, the airline oftentimes employs the Boeing 777-300ER, as it is a large plane that can fit upwards of 300 individuals, including the crew.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.