Traveller reviews
Overall rating
8.5
Excellent
Based on 6,168 reviews
Boarding
8.7
Comfort
8.4
Crew
8.8
Entertainment
8.4
Food
8.2
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EVA Air information
| IATA code | BR |
|---|---|
| Routes | 134 |
| Top route | Los Angeles to Taipei Taiwan Taoyuan Intl |
| Airports served | 56 |
| Top airport | Taipei Taiwan Taoyuan Intl |
EVA Air traveller reviews
Pros
"The overall experience was great!"
(in 66 reviews)
"The crew was very nice."
(in 700 reviews)
"Good food and friendly crew"
(in 654 reviews)
Cons
"Even the bathrooms were clean!"
(in 20 reviews)
"Food was better than expected."
(in 628 reviews)
"Food and movie selection"
(in 74 reviews)
Recent reviews
Traveller rating
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Find reviews that mention:
flight attendants
leg room
movie selection
food was good
premium economy
long flight
great service
great flight
food and service
seats were comfortable
crew was friendly
great experience
good airline
good entertainment
clean bathrooms
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2.0
Cons: I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long.
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8.0
Pros: Crews were attentive to elders.
Cons: Food is mediocre.
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10.0
Pros: The crew did a great job making sure everyone was safe and comfortable.
Cons: Be friendlier for pets flying in the cargo hold. Reducing the capacity from 20 to 5 per flight and regularly increasing the fees is not helpful at all.
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10.0
Cons: Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly
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10.0
Pros: Hello kitty everything!
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10.0
Cons: Have no recommendations...everything was great
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8.0
Pros: The crew was great and the food was great as well!
Cons: More snack bags
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5.6
Pros: The crew is okay but they seem to be always in a hurry that they do not notice us when we ask for somerhing like water or anything to drink.
Cons: We noticed that we felt hungry, the meal served was not enough. The snack was not served and we had to ask for something to fill our tummy.
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8.6
Pros: Great service considering the extra ordinary conditions associated with the controls required during the Coronavirus pandemic.
Cons: Cabin temperatures seemed to be very hot through the flight
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9.3
Pros: Great services considering the extraordinary conditions associated with continuing to provide services during the Coronavirus pandemic.
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10.0
Pros: The crew was very nice and helpful.
Cons: This is not related to the flight itself, but EVA could do a better job of communicating useful information on its website. Because of covid 19, Taiwan recently banned foreigners from entering Taiwan. I was concerned that this might affect my travel plans since I needed to change planes in Taipei. A clarification of this policy on EVA's website would have been VERY helpful, especially since their phone lines were completely overwhelmed.
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10.0
Cons: Great
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10.0
Cons: Great
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10.0
Pros: Nice flight with good crew service.
Cons: Nothing
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7.0
Cons: Customer service...
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5.3
Cons: I was not happy with the meal. The taste and appearance are not satisfactory
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2.0
Cons: Check sfo to Taipei comment. Due to vayama ticket broker never made trip and cost a ton very upset. I’ve used kayak over 10 yrs and likely not again I
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6.0
Cons: snack
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6.0
Cons: instead of gluten biscuits, peanuts or popcorn could be offered
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5.3
Pros: Nothing
Cons: The processing of passengers. The entertainment. The seating arrangements. Three big guys next to each other is horrible.
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9.6
Pros: we booked Premium economy, super !!! boarding was well organized. staff correct and friendly. well informed by app.
Cons: nothing. it was o.k.
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6.6
Pros: no delay
Cons: seat are really getting smaller
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10.0
Pros: The crew was friendly and professional, the food was pretty good for airplane food, and the movie selection was very good.
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10.0
Pros: Crew was very friendly. Seats were comfortable
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7.3
Pros: WAS OK BUT NEED BETTER PILLOWS
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2.0
Cons: Please notify customer full details of schedule and do not change the flight information last minutes.
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9.6
Pros: Business seats great, personal attentive service; more great entertainemnt than I could consume! Business class almost empty...
Cons: I pre-ordered my meals, which were very beautifully presented andtasty, but did feel they weren't large enough. Dessert offerings lacking
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9.0
Cons: Taipei airport lacks seating in general wait area. There is congestion and slow lines to proceed from there to larger waiting area below.
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10.0
Pros: Friendly staff great food and customer service very comfortable seating wonderful atmosphere. Thank you much for taking care of me
Cons: Everything was perfect
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7.3
Cons: Usually offer water at your seat repeatedly. Only one time in 11 hour flight? Corona prevention?
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8.3
Pros: Upgraded to better seating room without request!
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8.0
Pros: Crew were great
Cons: More food option
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2.0
Cons: Was never notified that my wife would not be allowed to board the plane due to travel. Neither the airline or travel agency warned me of this.
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10.0
Pros: Food
Cons: Seats
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9.3
Pros: Food
Cons: Seats
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8.0
Pros: The crew amazing.
Cons: All good, don’t know what’s should change.
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8.3
Pros: The overall ease I enjoyed.
Cons: Seasoning packets with the food would be nice like salt and pepper.
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8.3
Pros: EVA does a nice job getting all of the service out and making sure you have everything you want.
Cons: If you are a big guy upgrade to exit row or economy plus. This is an airline that doesn’t generally serve people that are over 6’ or 200 lbs.
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8.0
Pros: Eva does a nice job keeping you fed and happy!
Cons: If you are a big guy, tall or broad or both, you should absolutely get either an exit row or upgrade to plus. This is an airline made for smaller folks from Asia.
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4.8
Cons: There was absolutely no wifi even though it was advertised as a flight with wifi. Would not have minded if it was a short flight, however, flying from Asia to North America is always a long flight.
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9.3
Cons: Very good flight. Good company Eva airline.
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7.3
Cons: Only the space was lacking...not a lot of room for such a long flight and having to sleep. But it was okay!
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8.0
Cons: RE: improve a little more in your services!
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8.0
Pros: i can't say amazing but they're doing their job well!
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10.0
Pros: Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again
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7.0
Pros: The crew was very friendly and helpful.
Cons: I am unable to eat dairy products so I choose the vegetarian meal thinking that would be my best option however it had cheese and butter in the food so I couldn't eat most of what was served.
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10.0
Cons: Good as expected
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10.0
Pros: food and service
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7.3
Pros: The crew was fantastic
Cons: I was very uncomfortable in my seat. I purchased a seat with more leg room but didn’t know that exit seats don’t have the same width as other seats so my hips were in the seat tight. I wish I would’ve known this before I bought the extra legroom.
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10.0
Cons: I cannot think if anything. Having the eye masks certainly helped sleeping on the flight a little easier.
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10.0
Pros: Food was fantastic, everyone was friendly, plane was clean and orderly.
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9.3
Pros: The crew was nice, the food was good. We did miss our first flight, so we were automatically rebooked on a new flight.
Cons: We missed our first flight because of our connection.
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10.0
Pros: Service
Cons: On this day, I’m well please.
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10.0
Pros: great service, great food.
Cons: I wanted to try the internet but wasn't able to get it to work. I was tired and I did not ask for help though.
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7.0
Pros: Crew was courteous and helpful.
Cons: Most seats have reclining problems. Very stiff and difficult to adjust.
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8.3
Pros: Liked I got an aisle seat. But we should have that choice as we are purchasing the ticket
Cons: The boarding in lax
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8.3
Pros: Crew was very nice. What I like to say is the ramp and bus boarding in lax is awful also the site arranging the trip should give us right away the choice of seats .. For me that’s very important
Cons: Choice of seats when purchasing the airline tickets
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7.3
Cons: Seats were all apart from each other. Even with early check in the seat selection options were limited. I had to basically beg at the counter to at least seat me and my young daughter together.
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8.0
Good quality of service
Pros: Cleaner and better service by flight attendant than other US flight company.
Cons: Smells of food is strong. When I don’t have appetite and feeling sick, the smell makes me feel sick more.
review from
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8.0
Good quality of service
Pros: Cleaner and better service by flight attendant than other US flight company.
Cons: Smells of food is strong. When I don’t have appetite and feeling sick, the smell makes me feel sick more.
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Flight status
EVA Air route map
Top airports served by EVA Air
- Taipei Taiwan Taoyuan Intl Airport (TPE)
- Hong Kong Intl Airport (HKG)
- Bangkok Suvarnabhumi Airport (BKK)
- Macau Airport (MFM)
- Kaohsiung Airport (KHH)
- Los Angeles Airport (LAX)
- Osaka Kansai Intl Airport (KIX)
- Tokyo Narita Airport (NRT)
- Taipei Sung Shan Airport (TSA)
- San Francisco Airport (SFO)
- Incheon Intl Airport (ICN)
- Fukuoka Airport (FUK)
- Shanghai Pu Dong Airport (PVG)
- Manila Ninoy Aquino Intl Airport (MNL)
- Ho Chi Minh City Airport (SGN)
EVA Air contact information
- BR IATA code
- +886-0800-098-666 Call
- evaair.com Visit
Overview of EVA Air
Since being formed as a member of the Evergreen Group, EVA Air has established itself as a leading service provider in the aviation industry. Awarded a revered 5 Star rating by Skytrax, warm hospitality and cabin cleanliness have been highlights of the carrier. In 2014 it was ranked as the 3rd safest airline in the world by Aero International.
EVA Air is a Taiwanese company and operates out of its hub in Taipei. It is a major link between Asia and the rest of the world, scheduling flights to North America, Europe and Oceania. Many of these long haul international flights are operated via Thailand. UNI Air is a connected subsidiary and focuses on domestic flights within Taiwan.
There are codeshare agreements with a number of major international carriers such as United Airlines, Air Canada, Air China and Turkish Airlines. It also joined Star Alliance in 2013 and is a full member. EVA Air offers flights to more than 40 international countries and the partnership with Star Alliance allows customers to access at least 150 more.
Medium to long range jets are the preferred aircraft for EVA Air, with a combination of both Airbus and Boeing used. The Boeing 777 series is one of the most commonly used, capable of transporting roughly 333 passengers per flight. A number of planes feature the famous Hello Kitty character, while others are painted in traditional Star Alliance colors.
Economy and Business Class are offered on most routes, with onboard meal preparation by experienced chefs a feature of the Business service. A luxurious Rimowa amenity kit comes with a sturdy case, which makes traveling comfortable.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.