Traveller reviews
Overall rating
7.2
Good
Based on 1,791 reviews
Boarding
7.6
Comfort
7.2
Crew
7.9
Entertainment
6.7
Food
6.8
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Copa Airlines information
| IATA code | CM |
|---|---|
| Routes | 168 |
| Top route | Panama City Tocumen Intl to San José Juan Santamaria Intl |
| Airports served | 82 |
| Top airport | Panama City Tocumen Intl |
Copa Airlines traveller reviews
Pros
""Nice crew, work well together!""
(in 466 reviews)
"Everything was great as usual."
(in 277 reviews)
""the food was good, good sandwich""
(in 206 reviews)
Cons
"Spirit customer service was horrible."
(in 31 reviews)
"More comfy seats and entertainment options."
(in 214 reviews)
"the flights were on time."
(in 185 reviews)
Recent reviews
Traveller rating
155
46
28
81
7
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8.0
……
Reviewed Sep 2023review from
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10.0
la atencion en el avion fue excelente, la facilidad del checkin es muy buena.
Reviewed Jun 2023review from
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10.0
The easiness if it all. All good
Reviewed Jun 2023review from
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10.0
I liked the friendliness of the crew and comfortable flight. All good.
Reviewed Jun 2023review from
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10.0
On time schedule
Reviewed Jun 2023review from
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2.0
LOCKED MY BAG WITHOUT CONSENT. Had to have my zippers cut upon arrival in Costa Rica.
Reviewed Mar 2023review from
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10.0
.
Reviewed Mar 2023review from
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10.0
Depart on time
Reviewed Mar 2023review from
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8.0
Pros: On time
Cons: A very crowded flightReviewed May 2021review from
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10.0
Pros: We were on time!!!
Reviewed May 2021review from
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8.0
Pros: The flight was very calm. The crew was friendly all the time.
Cons: The foodReviewed May 2021review from
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8.0
Pros: The seats in economy were confortable. The best thing was Copa gave us seats in the second line and my family traveled together.
Cons: Coffe service could better the experienceReviewed May 2021review from
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4.0
Pros: Boarding was organized
Cons: They didn’t turn on AC until we landed in Lima, during bording they were hurrying people to get on their seats fastReviewed May 2021review from
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6.0
Cons: More movie selections and better food
Reviewed May 2021review from
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6.0
Pros: The crew was very interested on help and attentive with the passengers. But the seat wasn't comfortable. The design of the cushion is not the best to be seating
Reviewed Apr 2021review from
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10.0
Cons: Love copa
Reviewed Apr 2021review from
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8.0
Pros: Water and smiles welcome us
Cons: More strict with passengers not using face maskReviewed Apr 2021review from
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2.0
Cons: Copa is trash . Doesn’t accolade passengers with hotels . They except people to wait in the airport for 14 hrs lay over when it’s their fault ! Straight trash . Poor 79 year old lady had to stay at the airport cause her family was 4 hours away ! Trash trash
Reviewed Apr 2021review from
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2.0
Pros: Never use this airline
Cons: Never use this airlineReviewed Mar 2021review from
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2.0
Pros: Nothing. This airline is awful in every way imaginable.
Cons: We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking. They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through. My advice. NEVER EVER FLY WITH COPA.Reviewed Mar 2021review from
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6.0
Pros: On time
Cons: No entreteniemntReviewed Feb 2021review from
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10.0
Pros: Service and kindness of the crew.
Cons: No entertainment onboardReviewed Feb 2021review from
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10.0
Pros: Good service. Kind personnel.
Cons: No entertainment onboardReviewed Feb 2021review from
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2.0
Cons: The turbulence was really bad ! I couldn’t sleep at all !
Reviewed Feb 2021review from
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6.0
Pros: Both of my flights were on time which i know sounds basic but all of the flights i’ve catched from SJO to X were late and this time my connection in Panama was only 1h15 and we got there earlier, so that was nice!
Cons: A bunch of seats were free and we were mostly sat all together (3 person next to each other).. With the covid situation i think it could be good to be more separate if possibleReviewed Jan 2021review from
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10.0
Cons: Food
Reviewed Jan 2021review from
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10.0
Pros: Food
Cons: FoodReviewed Jan 2021review from
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8.0
Pros: On time
Reviewed Jan 2021review from
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4.0
Pros: Ordered boarding
Cons: Cleanliness, comfort!, less crowdedReviewed Jan 2021review from
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4.0
Pros: Nothing
Cons: Confort, less crowded, cleaner,Reviewed Jan 2021review from
Copa Airlines FAQs
What is Copa Airlines' carry-on size allowance?
On board Copa Airlines flights, cabin baggage should not exceed 56x36x26cm. If your hand luggage is bigger, the Copa Airlines assistance team will most likely ask you to pay extra for checked luggage.
Where does Copa Airlines fly to?
Copa Airlines offers direct flights to 81 cities in 32 different countries. San José, Panama City, and Punta Cana are the most popular cities covered by Copa Airlines.
What is Copa Airlines’ primary hub?
Copa Airlines concentrates most of its flight operations in Panama City.
How does KAYAK find such low prices on Copa Airlines flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Copa Airlines.
Flight status
Copa Airlines route map
Top airports served by Copa Airlines
- Panama City Tocumen Intl Airport (PTY)
- Miami Airport (MIA)
- San José Juan Santamaria Intl Airport (SJO)
- Orlando Airport (MCO)
- Santiago Arturo Merino Benitez Airport (SCL)
- Bogotá El Dorado Airport (BOG)
- Cancun Airport (CUN)
- Medellín Jose Maria Cordova Intl Airport (MDE)
- Havana Jose Marti Intl Airport (HAV)
- Punta Cana Airport (PUJ)
- Los Angeles Airport (LAX)
- Lima J Chavez Intl Airport (LIM)
- New York John F Kennedy Intl Airport (JFK)
- Washington, D.C. Dulles Intl Airport (IAD)
- Guayaquil Jose Joaquin de Olmedo Airport (GYE)
Copa Airlines contact information
- CM IATA code
- +1 800 359 2672 Call
- copaair.com Visit
Overview of Copa Airlines
When flying with Copa Airlines, guests are able to download the Copa Airlines app in order to access the Copa Showpass, an entertainment system that allows you to watch television shows and movies on your personal device during the flight. To take advantage of this feature, simply make sure that you have downloaded the app for free before your plane takes off.
Depending on what services you would like to have during your flight, you can choose from either Economy or Business class. Economy comes with standard amenities like drinks, snacks, access to the plane’s built-in entertainment system, and carry-on baggage, while Business will give you access to premium wines, a toiletry kit, priority check-in and boarding, pillows, blankets, and a hot meal.
With Copa Airlines, customers can travel to over 80 different destinations that are located throughout the Caribbean, North America, South America, and Central America. While Jamaica, Haiti, and the Bahamas are popular countries to visit in the Caribbean, the countries of Brazil, Argentina, and Colombia are some of the most popular destinations that are visited in South America.
This airline uses six different types of aircraft that make up its fleet of over 95 planes. Almost all of them are either Boeing or Embraer, and the Boeing 737-800 is the most often used, with a capacity of between 154 to 160 passengers. The Boeing 737 MAX 9 is commonly used for long haul flights, as it contains engines that are meant to be used internationally and can fit the highest number of passengers, which is approximately 166.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.