Traveller reviews
Overall rating
7.9
Good
Based on 12,696 reviews
Boarding
8.2
Comfort
7.9
Crew
8.3
Entertainment
7.4
Food
7.6
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Copa Airlines information
| IATA code | CM |
|---|---|
| Routes | 171 |
| Top route | Miami to Panama City Tocumen Intl |
| Airports served | 80 |
| Top airport | Panama City Tocumen Intl |
Copa Airlines traveller reviews
Pros
"Nice crew, work well together!"
(in 1512 reviews)
"Copa offers great flight food."
(in 668 reviews)
"Crew's service good, punctuality excelent."
(in 984 reviews)
Cons
"Spirit customer service was horrible."
(in 64 reviews)
"the flights were on time."
(in 528 reviews)
"And food was not good."
(in 894 reviews)
Recent reviews
Traveller rating
1758
963
567
312
311
Find reviews that mention:
business class
customer service
flight was on time
flight attendants
great flight
great service
good food
la comida
crew was friendly
food service
short flight
great airline
seats were uncomfortable
individual screens
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2.0
Pros: Never use this airline
Cons: Never use this airline
review from
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2.0
Pros: Nothing. This airline is awful in every way imaginable.
Cons: We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking. They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through. My advice. NEVER EVER FLY WITH COPA.
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4.8
Pros: On time
Cons: No entreteniemnt
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8.6
Pros: Service and kindness of the crew.
Cons: No entertainment onboard
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8.6
Pros: Good service. Kind personnel.
Cons: No entertainment onboard
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3.0
Cons: The turbulence was really bad ! I couldn’t sleep at all !
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6.0
Pros: Both of my flights were on time which i know sounds basic but all of the flights i’ve catched from SJO to X were late and this time my connection in Panama was only 1h15 and we got there earlier, so that was nice!
Cons: A bunch of seats were free and we were mostly sat all together (3 person next to each other).. With the covid situation i think it could be good to be more separate if possible
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10.0
Cons: Food
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10.0
Pros: Food
Cons: Food
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8.0
Pros: On time
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4.0
Pros: Ordered boarding
Cons: Cleanliness, comfort!, less crowded
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4.6
Pros: Nothing
Cons: Confort, less crowded, cleaner,
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9.6
Pros: On time excellent attention perfectly clean
Cons: Food
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10.0
Pros: The seat was decent
Cons: A little late for departure, still loved it
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2.0
Cons: Sure. I had booked a two week vacation in Brazil. All hotels, car rental and guides booked. Copa changed my fligjt at the last minute and out of the 14 days vacatipn I had in Brazil, they would have me spend 6 days in Panama City!!! Lost of small fortune with hotels, car rentals amd had to buy another ticket with Latam. They are a scam!!
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10.0
Pros: The scedule
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10.0
Pros: The timer all the flight was excellent
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10.0
Pros: yes good
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10.0
Cons: Food
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8.0
Cons: Food and entertainment
review from
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7.3
Pros: You are so good all the time.
Cons: We understand that this time is tough because the Coronavirus, they took care of all of us, and also they were kind and friendly. Thank you so much, for everything
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7.0
Pros: You were on time, that is the most important thing in a fly
Cons: You could improve your entertainment, you are not a cheap company
review from
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10.0
Pros: Staff at airport and flight crew.
Cons: Nothing. Great job.
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10.0
Pros: Crew and i ohhh ver all copa experience.
Cons: Nothing. I am now a loyal Copa flier. Any of my trips to Latin America I will consider flying with Copa
review from
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8.0
Pros: Crew was great. Supportive and friendly. Plane was clean and comfortable.
review from
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8.0
Pros: The service
Cons: N/A
review from
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6.0
Pros: The crew on that flight was really good.
Cons: The boarding process, especially out of Panama
review from
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2.0
Cons: Due the COVID-19 El Salvador closed its boarders, leaving me unable to fly. I have sent two emails, called and spoke to a customer service representative who treated me unprofessionally and rude. After that I have been calling numerous times with a wait of over 25 minutes each time and I still have to answer from you as a company. I am extremely disappointed and want an answer soon.
review from
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5.3
Pros: No drink because didn’t open de bottle. No one care about it.
review from
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6.0
Cons: the seat too back
review from
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6.0
Cons: number of seat. too back
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4.0
Pros: Seats were comfortable
Cons: Flight was delayed by 30 minutes for No Reason
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5.6
Pros: Sears we’re comfortable
Cons: Flight was delayed by 30 minutes for no reason
review from
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4.6
Cons: Were to plug a charger, pillows, tv screens
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5.0
Cons: Phone chargers, screens on the seats, pillows
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2.0
Pros: That there was seltzer
Cons: The management of preparing the flight and plane so that it was ready for the trip!!
review from
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9.3
Pros: Everything has gone very well.
Cons: The food (egg) made me get a little bit sick but it wasn’t a big deal.
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10.0
Cons: Very good
review from
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9.0
Pros: Yes the crew was good
Cons: For me all was ok
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8.0
Pros: Crew was amazing. I was thinking of upgrading to business class but did not know how
Cons: copa is great
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10.0
Pros: Yes
review from
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10.0
Pros: Yes. Was excellent.
review from
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10.0
Pros: Yes. Everything was extraordinary well.
review from
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8.0
Pros: Copa was convenient and easy. Very easy boarding process and I appreciated the day flight.
Cons: This is a business class that is equivalent to a US carrier domestic first class. Good seats, not lay flat but wide on my 737-800. The food and service emulated say American Airlines Domestic 1C as well. Everything was just good enough, and much cheaper that international business on the majors.
review from
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7.6
Pros: Good food
Cons: Departure delayed over an hour for technical problems.
review from
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8.3
Pros: The seat comfort and staff especially the captain - very engaging
Cons: WiFi on the airplane to access flight map and other services.
review from
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10.0
Pros: It was an excellent trip, but the entertainment needs to be improved.
Cons: More options on entertainment, needs variety.
review from
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6.6
Cons: Just like every other airline, small seats.
review from
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4.3
Cons: The amount of turbulence experienced was ridiculous. The landing was rough. This was the same for every flight with Copa on my round trip from SJO to MDE. This was extremely concerning.
review from
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8.0
Cons: The seats are very uncomfortable but other than that it was wonderful!
review from
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8.6
Cons: This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL.
review from
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10.0
Pros: Profesional, on time and quality service. A tremendous difference to the US Carriers. A+ based on price, service and amenities
review from
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10.0
Pros: EVERYTHING WAS OK
Cons: PERFECT FLY
review from
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7.0
Cons: Food was really bad
review from
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10.0
Pros: The flight attendant crew was really friendly and professional.
Cons: An option to stay in panama forever.
review from
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6.3
Cons: Not being delayed and staying 3 days in Panama
review from
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8.3
Pros: Amazing crew, attentive pilot
Cons: A lot of turbulence
review from
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8.0
Pros: Crew was great. Food was acceptable. Really comfortable flight.
Cons: Entertainment could have been better. Tvs per seat to wAtch movies what we want
review from
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10.0
Cons: Everything was great
review from
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10.0
Cons: It was awesome
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Flight status
Copa Airlines route map
Top airports served by Copa Airlines
- Panama City Tocumen Intl Airport (PTY)
- Havana Jose Marti Intl Airport (HAV)
- Miami Airport (MIA)
- San José Juan Santamaria Intl Airport (SJO)
- Orlando Airport (MCO)
- Mexico City Benito Juarez Airport (MEX)
- Santiago Arturo Merino Benitez Airport (SCL)
- New York John F Kennedy Intl Airport (JFK)
- Los Angeles Airport (LAX)
- Guatemala City La Aurora Airport (GUA)
- Cancún Airport (CUN)
- Washington Dulles Intl Airport (IAD)
- Bogotá El Dorado Airport (BOG)
- Lima J Chavez Intl Airport (LIM)
- Medellín Jose Maria Cordova Intl Airport (MDE)
Copa Airlines contact information
- CM IATA code
- +1 800 359 2672 Call
- copaair.com Visit
Overview of Copa Airlines
When flying with Copa Airlines, guests are able to download the Copa Airlines app in order to access the Copa Showpass, an entertainment system that allows you to watch television shows and movies on your personal device during the flight. To take advantage of this feature, simply make sure that you have downloaded the app for free before your plane takes off.
Depending on what services you would like to have during your flight, you can choose from either Economy or Business class. Economy comes with standard amenities like drinks, snacks, access to the plane’s built-in entertainment system, and carry-on baggage, while Business will give you access to premium wines, a toiletry kit, priority check-in and boarding, pillows, blankets, and a hot meal.
With Copa Airlines, customers can travel to over 80 different destinations that are located throughout the Caribbean, North America, South America, and Central America. While Jamaica, Haiti, and the Bahamas are popular countries to visit in the Caribbean, the countries of Brazil, Argentina, and Colombia are some of the most popular destinations that are visited in South America.
This airline uses six different types of aircraft that make up its fleet of over 95 planes. Almost all of them are either Boeing or Embraer, and the Boeing 737-800 is the most often used, with a capacity of between 154 to 160 passengers. The Boeing 737 MAX 9 is commonly used for long haul flights, as it contains engines that are meant to be used internationally and can fit the highest number of passengers, which is approximately 166.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.