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USBs didn’t work, chair didn’t recline, no entertainment .. poor upgrade

USBs didn’t work, chair wouldn’t recline Poor upgrade

We went to Paraguay to make a video documentary. We arrived Thursday morning, but my suitcase with our batteries and equipment was still in Panama City. They told us, "It will be here tonight." Friday we called. No suitcase, “But it will be here tonight.” Saturday we called. "Not here, but will be here tonight. We see it is there, in Panama City." They even described what was in my suitcase. Sunday we called. “It will be here today.” I got it Sunday afternoon. We had to leave Tuesday morning. I had the equipment Sunday afternoon, and Monday. They charged me $35 for the suitcase coming and going. $70. It would mean a lot to me to get the $70 back.

Worst airline I’ve ever been on. Flight was cancelled after being delayed several hours at the airport and another several hours on the plane itself. Weren’t even offered food or compensation.

Somewhere between Atlanta and Asuncion they lost my suitcase with my photographic equipment.

Somewhere between Atlanta and Asuncion they lost my suitcase with all my photographic equipment.

The most awful airline I ever had and I have close to 800 flights on my back

Rude employees not even a glass of water free delays unexplained never again

to top it off, they left me stranded overnight in aconnection airport, taking no responsibility for a delay

When the tickets were purchased, I paid the higher rate to include baggage. It didn't appear anywhere and I had to pay agan for my suitcases at the airport both ways. I feel robbed.

It’s like traveling in 1985. No electrical no Wi-Fi ration entertainment with the drop down video screen so everybody gets to watch the same fucking movie. It was terrible. I will never use the ceremony yet. They are not in touch with Modern travel accommodation and I only regret that I paid for first class. Ghetto ghetto ghetto

It’s such a ghetto airline. I will never use it again. No Wi-Fi, no entertainment, no food. It was horrible

This flight is pretty basic. No amenities whatsoever. seats were very uncomfortable, specially the head rest. Boarding was a bit disorganized.

Na

I travel with my 5 years old son and they assigned separate seats. This was ridiculous. Almost can't solve.

My review is for Panamá to NYC…please see previous note.

I was seated infront of the exit row with two children and no option to recline seats on two flights (one flight of 6.5 hours and the next 5hrs. During the second flight, the tvs stopped working in my row and the row ahead of me. It was extremely uncomfortable and made travel feel that much longer.