Traveller reviews
Overall rating
7.9
Good
Based on 11,656 reviews
Boarding
8.2
Comfort
7.9
Crew
8.4
Entertainment
7.5
Food
7.6
Copa Airlines information
| IATA code | CM |
|---|---|
| Routes | 168 |
| Top route | Havana Jose Marti Intl to Panama City Tocumen Intl |
| Airports served | 80 |
| Top airport | Panama City Tocumen Intl |
Copa Airlines traveller reviews
Pros
"Everything was great good service."
(in 98 reviews)
"On time and good arrival."
(in 10 reviews)
"Crew were friendly and helpful."
(in 96 reviews)
Cons
"Rude crew, old plane, no entertainment"
(in 8 reviews)
"Worst customer service of all time."
(in 16 reviews)
"Very limited Business Class menu."
(in 8 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
business class
customer service
flight was on time
flight attendants
great service
good food
great flight
la comida
crew was friendly
food service
security check
good entertainment
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9.6
Pros: Onntime and very goid service
Cons: Panamá boarding room
review from
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10.0
Pros: The food, it was like have McDonald's right away. And the crew, and the seat
Cons: The plane have for charges.
review from
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7.6
Pros: The crew it was really nice and the seat too.
Cons: The food, I was in the las seat, and I get the last thing for food and it taste really bad, and the fact the plane don't have for charges.
review from
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10.0
Cons: Everything was awesome.
review from
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10.0
Cons: I cant think of anything at the moment.
review from
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10.0
Pros: En realidad todo muy bueno
review from
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8.0
Pros: The crew was friendly, the seat was comfortable. This was a night flight, so I would have loved if they turned off the lights during the flight so I could sleep.
review from
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8.0
Pros: The crew was friendly, the seat was comfortable.
review from
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2.3
Cons: The flight got delayed for 6 hours and we didn't get any compensation for that. The crew was not friendly
review from
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10.0
Cons: Everything it’s fine
review from
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10.0
Pros: I like this flight very smooth no worry what so ever I will flight again
review from
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10.0
Pros: I like this flight very smooth no worry what so ever I will flight again
review from
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10.0
Pros: I like this flight very smooth no worry what so ever I will flight again
review from
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10.0
Pros: I like this flight very smooth no worry what so ever I will flight again
review from
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10.0
Pros: I like this flight very smooth no worry what so ever I will flight again
review from
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10.0
Pros: I like this flight very smooth no worry what so ever I will flight again
review from
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10.0
Pros: I like this flight very smooth no worry what so ever I will flight again
review from
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10.0
Pros: Amazing Crew.
review from
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9.0
Pros: Crew amazing...seat not too confy for a small person
Cons: Everything was good, even the luggage came out super fast.
review from
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8.6
Good service
Pros: Boarding very quickly
Cons: No entertainment
review from
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8.3
Pros: The crew was good, the seats are too close to the other one which make them not very confortable.
Cons: The seats.
review from
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9.6
Pros: I was ascended...
Cons: The entertainment options
review from
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9.0
Pros: The crew
Cons: Entertainment options
review from
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9.0
Pros: The crew
Cons: Entertainment options were poor
review from
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4.0
Pros: Copa messed up the first flight on 2nd of august for me by overbooking. And today they had me wait till everyone boarded because they made some sort of mistake and couldnt verify online or web checkin
Cons: See above
review from
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10.0
Pros: Business seats good Food good Well taken care of.
review from
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8.0
Cons: Copa change our flight to 5 hr layover with no options and panama airport is not comfortable to be there for that many hours unless you pay for the lounge $48 p/person and only 30 mins free wi-fi so very inconvenient. Also that airport closes the gates that are not been use so no one can sit.
review from
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7.6
Pros: Súper crew!
Cons: Only one movie for a flight of 4.5 hours. The food tasted like frozen TV dinners.
review from
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6.4
Pros: Average.
Cons: Everything.
review from
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8.0
Pros: .
Cons: .
review from
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8.3
Cons: everything was good!
review from
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10.0
Pros: Nice seats and food in business class
review from
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10.0
Pros: Good crew. Very responsive to requests.
review from
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10.0
Pros: Great crew! Responsive to requests and informative about choices.
review from
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8.0
Pros: Seat comfortable. Staff accomodating
Cons: In flight entertainment
review from
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3.0
Cons: Business class is terrible value for money. 5 sogfyt chicken nuggets with a tiny bowl of lettuce. Disgusting waste of money.
review from
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3.3
Pros: Nothing really
Cons: Staff was extremely rude. Seats are uncomfortable. Unless you are Able to download app, there is no entertainment
review from
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4.6
Cons: Old plane. No USB port. One movie for all passengers then went to tv episodes of Friends
review from
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8.0
Cons: update planes
review from
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9.0
Pros: Puntualidad
Cons: Todo muy bien.
review from
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7.0
Cons: The entertainment was quite good, but then it started repeating the same episodes that had already been played. The shows played were very good, but it would have been nice if there were more new episodes.
review from
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8.6
Pros: Premier services.
Cons: Toilet cleanest, entertainment, and traveling kit.
review from
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9.3
Pros: Premier class services.
Cons: entertainment and toilet cleanest.
review from
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10.0
Pros: Flight was early. Lots of entertainment choices.
Cons: The flight attendants seemed a bit distant. Got the job done but weren’t really friendly.
review from
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10.0
Pros: Our flight attendants seemed a bit distant. They got the job done but didn’t seem friendly.
Cons: It was fine.
review from
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10.0
Pros: The crew was kind and helpful.
Cons: The food.
review from
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6.8
Pros: Quick and easy boarding process. Hassle free flight.
Cons: The chicken wrap was terrible!
review from
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8.0
Pros: Good price compared to direct flight on United
Cons: The check in process..there seems to be no benefit in doing the early check in online because there is only one Copa attendant helping the premium and early check in customers while there are four Copa attendants helping the regular check in customers and that line moves twice as fast! Seems idiotic
review from
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2.6
Cons: Checking in was very slow - food should improve vastly !
review from
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4.0
Cons: Seat is uncomfortable and food is terrible.
review from
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10.0
Will do it again!
Pros: I loved the quick flavor flight and the staff was very kind!
review from
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10.0
Loved it!
Pros: I just enjoyed the flight, food, and professionalism!
Cons: The seats were a but uncomfortable.
review from
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7.3
Pros: The crew
Cons: There was no screen on each seat, no entertainment...only the kids movie they played.
review from
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8.3
Pros: The crew
Cons: Entertainment. Games were blocked. Movie section was poor.
review from
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10.0
Pros: The crew was great!
review from
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9.3
Cons: My vegetarian meal was not there. I was told it had not been requested. The odd thing was that on all of the other legs of my trip the vegetarian meal was there for me.
review from
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6.0
Cons: When the flight was delayed, we would’ve like to have a better explanation of what was happening
review from
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8.0
Cons: The quality of food
review from
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9.0
Pros: Both good
Cons: It would have been nice to have our own video and the choice of our own entertainment, as I get with United
review from
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2.0
Pros: Nothing
Cons: Air flight attendant was rude and Had an attitude with some passengers
review from
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9.6
Pros: Onntime and very goid service
Cons: Panamá boarding room
review from
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10.0
Pros: The food, it was like have McDonald's right away. And the crew, and the seat
Cons: The plane have for charges.
review from
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10.0
Cons: Everything was awesome.
review from
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10.0
Cons: I cant think of anything at the moment.
review from
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10.0
Pros: En realidad todo muy bueno
review from
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10.0
Cons: Everything it’s fine
review from
-
10.0
Pros: I like this flight very smooth no worry what so ever I will flight again
review from
-
10.0
Pros: I like this flight very smooth no worry what so ever I will flight again
review from
-
10.0
Pros: I like this flight very smooth no worry what so ever I will flight again
review from
-
10.0
Pros: I like this flight very smooth no worry what so ever I will flight again
review from
-
10.0
Pros: I like this flight very smooth no worry what so ever I will flight again
review from
-
10.0
Pros: I like this flight very smooth no worry what so ever I will flight again
review from
-
10.0
Pros: I like this flight very smooth no worry what so ever I will flight again
review from
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10.0
Pros: Amazing Crew.
review from
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9.0
Pros: Crew amazing...seat not too confy for a small person
Cons: Everything was good, even the luggage came out super fast.
review from
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8.6
Good service
Pros: Boarding very quickly
Cons: No entertainment
review from
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9.6
Pros: I was ascended...
Cons: The entertainment options
review from
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9.0
Pros: The crew
Cons: Entertainment options
review from
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9.0
Pros: The crew
Cons: Entertainment options were poor
review from
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10.0
Pros: Business seats good Food good Well taken care of.
review from
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10.0
Pros: Nice seats and food in business class
review from
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10.0
Pros: Good crew. Very responsive to requests.
review from
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10.0
Pros: Great crew! Responsive to requests and informative about choices.
review from
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9.0
Pros: Puntualidad
Cons: Todo muy bien.
review from
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8.6
Pros: Premier services.
Cons: Toilet cleanest, entertainment, and traveling kit.
review from
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9.3
Pros: Premier class services.
Cons: entertainment and toilet cleanest.
review from
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10.0
Pros: Flight was early. Lots of entertainment choices.
Cons: The flight attendants seemed a bit distant. Got the job done but weren’t really friendly.
review from
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10.0
Pros: Our flight attendants seemed a bit distant. They got the job done but didn’t seem friendly.
Cons: It was fine.
review from
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10.0
Pros: The crew was kind and helpful.
Cons: The food.
review from
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10.0
Will do it again!
Pros: I loved the quick flavor flight and the staff was very kind!
review from
-
10.0
Loved it!
Pros: I just enjoyed the flight, food, and professionalism!
Cons: The seats were a but uncomfortable.
review from
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10.0
Pros: The crew was great!
review from
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9.3
Cons: My vegetarian meal was not there. I was told it had not been requested. The odd thing was that on all of the other legs of my trip the vegetarian meal was there for me.
review from
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9.0
Pros: Both good
Cons: It would have been nice to have our own video and the choice of our own entertainment, as I get with United
review from
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7.6
Pros: The crew it was really nice and the seat too.
Cons: The food, I was in the las seat, and I get the last thing for food and it taste really bad, and the fact the plane don't have for charges.
review from
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8.0
Pros: The crew was friendly, the seat was comfortable. This was a night flight, so I would have loved if they turned off the lights during the flight so I could sleep.
review from
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8.0
Pros: The crew was friendly, the seat was comfortable.
review from
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8.3
Pros: The crew was good, the seats are too close to the other one which make them not very confortable.
Cons: The seats.
review from
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8.0
Cons: Copa change our flight to 5 hr layover with no options and panama airport is not comfortable to be there for that many hours unless you pay for the lounge $48 p/person and only 30 mins free wi-fi so very inconvenient. Also that airport closes the gates that are not been use so no one can sit.
review from
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7.6
Pros: Súper crew!
Cons: Only one movie for a flight of 4.5 hours. The food tasted like frozen TV dinners.
review from
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8.0
Pros: .
Cons: .
review from
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8.3
Cons: everything was good!
review from
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8.0
Pros: Seat comfortable. Staff accomodating
Cons: In flight entertainment
review from
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8.0
Cons: update planes
review from
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7.0
Cons: The entertainment was quite good, but then it started repeating the same episodes that had already been played. The shows played were very good, but it would have been nice if there were more new episodes.
review from
-
6.8
Pros: Quick and easy boarding process. Hassle free flight.
Cons: The chicken wrap was terrible!
review from
-
8.0
Pros: Good price compared to direct flight on United
Cons: The check in process..there seems to be no benefit in doing the early check in online because there is only one Copa attendant helping the premium and early check in customers while there are four Copa attendants helping the regular check in customers and that line moves twice as fast! Seems idiotic
review from
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7.3
Pros: The crew
Cons: There was no screen on each seat, no entertainment...only the kids movie they played.
review from
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8.3
Pros: The crew
Cons: Entertainment. Games were blocked. Movie section was poor.
review from
-
8.0
Cons: The quality of food
review from
-
2.3
Cons: The flight got delayed for 6 hours and we didn't get any compensation for that. The crew was not friendly
review from
-
4.0
Pros: Copa messed up the first flight on 2nd of august for me by overbooking. And today they had me wait till everyone boarded because they made some sort of mistake and couldnt verify online or web checkin
Cons: See above
review from
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6.4
Pros: Average.
Cons: Everything.
review from
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3.0
Cons: Business class is terrible value for money. 5 sogfyt chicken nuggets with a tiny bowl of lettuce. Disgusting waste of money.
review from
-
3.3
Pros: Nothing really
Cons: Staff was extremely rude. Seats are uncomfortable. Unless you are Able to download app, there is no entertainment
review from
-
4.6
Cons: Old plane. No USB port. One movie for all passengers then went to tv episodes of Friends
review from
-
2.6
Cons: Checking in was very slow - food should improve vastly !
review from
-
4.0
Cons: Seat is uncomfortable and food is terrible.
review from
-
6.0
Cons: When the flight was delayed, we would’ve like to have a better explanation of what was happening
review from
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2.0
Pros: Nothing
Cons: Air flight attendant was rude and Had an attitude with some passengers
review from
Flight status
Copa Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
284
Montevideo
MVD
Panama City
PTY
283
Panama City
PTY
Montevideo
MVD
279
Panama City
PTY
Buenos Aires
EZE
701
Panama City
PTY
Sao Paulo
GRU
278
Buenos Aires
EZE
Panama City
PTY
807
New York
JFK
Panama City
PTY
804
Panama City
PTY
New York
JFK
382
Panama City
PTY
San Francisco
SFO
162
Panama City
PTY
San José
SJO
383
San Francisco
SFO
Panama City
PTY
169
San José
SJO
Managua
MGA
470
Panama City
PTY
Toronto
YYZ
471
Toronto
YYZ
Panama City
PTY
459
San José
SJO
Panama City
PTY
163
Managua
MGA
San José
SJO
126
Santa Cruz de la Sierra
VVI
Panama City
PTY
436
Lima
LIM
Panama City
PTY
127
Panama City
PTY
Santa Cruz de la Sierra
VVI
362
Los Angeles
LAX
Panama City
PTY
360
Panama City
PTY
Los Angeles
LAX
493
Panama City
PTY
Lima
LIM
101
Panama City
PTY
Cordoba
COR
422
Panama City
PTY
Montreal
YUL
423
Montreal
YUL
Panama City
PTY
196
Panama City
PTY
Nassau
NAS
407
Ciudad de Guatemala
GUA
Panama City
PTY
405
Ciudad de Guatemala
GUA
Managua
MGA
407
Managua
MGA
Ciudad de Guatemala
GUA
873
Panama City
PTY
Rio de Janeiro
GIG
141
Panama City
PTY
Manaus
MAO
806
Rosario
ROS
Panama City
PTY
138
Panama City
PTY
Mexico City
MEX
281
Belize City
BZE
Panama City
PTY
341
Chiclayo
CIX
Panama City
PTY
280
Panama City
PTY
Belize City
BZE
340
Panama City
PTY
Chiclayo
CIX
152
Panama City
PTY
Quito
UIO
497
Panama City
PTY
Santiago
SCL
118
Santiago
SCL
Panama City
PTY
219
Havana
HAV
Panama City
PTY
218
Panama City
PTY
Havana
HAV
366
Panama City
PTY
Port of Spain
POS
805
Panama City
PTY
Rosario
ROS
220
Caracas
CCS
Panama City
PTY
253
Las Vegas
LAS
Panama City
PTY
267
Santo Domingo
SDQ
Panama City
PTY
517
Panama City
PTY
Bogotá
BOG
215
Rio de Janeiro
GIG
Panama City
PTY
456
Panama City
PTY
Las Vegas
LAS
305
Washington
IAD
Panama City
PTY
293
Panama City
PTY
Cancún
CUN
158
Quito
UIO
Panama City
PTY
224
Panama City
PTY
Caracas
CCS
241
Panama City
PTY
Punta Cana
PUJ
658
Bogotá
BOG
Panama City
PTY
292
Cancún
CUN
Panama City
PTY
700
Sao Paulo
GRU
Panama City
PTY
713
Maracaibo
MAR
Panama City
PTY
147
Montego Bay
MBJ
Panama City
PTY
137
Mexico City
MEX
Panama City
PTY
173
Miami
MIA
Panama City
PTY
365
Port of Spain
POS
Panama City
PTY
496
Panama City
PTY
Ciudad de Guatemala
GUA
488
Panama City
PTY
Washington
IAD
717
Panama City
PTY
Maracaibo
MAR
146
Panama City
PTY
Montego Bay
MBJ
427
Panama City
PTY
Miami
MIA
308
Panama City
PTY
Santo Domingo
SDQ
251
Panama City
PTY
Valencia
VLN
242
Punta Cana
PUJ
Panama City
PTY
250
Valencia
VLN
Panama City
PTY
434
Panama City
PTY
Orlando
MCO
710
Managua
MGA
Panama City
PTY
255
Georgetown
GEO
Panama City
PTY
788
Ciudad de Guatemala
GUA
San José
SJO
254
Panama City
PTY
Georgetown
GEO
144
San José
SJO
Ciudad de Guatemala
GUA
417
Kingston
KIN
Panama City
PTY
418
Panama City
PTY
Kingston
KIN
712
Panama City
PTY
Managua
MGA
450
Panama City
PTY
San Juan
SJU
635
Panama City
PTY
Barranquilla
BAQ
272
Guayaquil
GYE
Panama City
PTY
204
Brasilia
BSB
Panama City
PTY
161
Panama City
PTY
Cartagena
CTG
157
Panama City
PTY
Monterrey
MTY
646
Medellín
MDE
Panama City
PTY
408
Porto Alegre
POA
Panama City
PTY
647
Panama City
PTY
Medellín
MDE
787
San José
SJO
Tegucigalpa
TGU
425
Tegucigalpa
TGU
Panama City
PTY
505
Oranjestad
AUA
Panama City
PTY
502
Panama City
PTY
Oranjestad
AUA
205
Panama City
PTY
Brasilia
BSB
682
Panama City
PTY
San Salvador
SAL
683
San Salvador
SAL
Panama City
PTY
257
Santiago de los Caballeros
STI
Panama City
PTY
435
Orlando
MCO
Panama City
PTY
235
Panama City
PTY
Chicago
ORD
409
Panama City
PTY
Porto Alegre
POA
258
Panama City
PTY
Guayaquil
GYE
630
Barranquilla
BAQ
Panama City
PTY
100
Cordoba
COR
Panama City
PTY
156
Monterrey
MTY
Panama City
PTY
624
Pereira
PEI
Panama City
PTY
476
Panama City
PTY
Denver
DEN
477
Denver
DEN
Panama City
PTY
256
Panama City
PTY
Santiago de los Caballeros
STI
393
Panama City
PTY
Tampa
TPA
394
Tampa
TPA
Panama City
PTY
611
San Andrés
ADZ
Panama City
PTY
206
Asuncion
ASU
Panama City
PTY
610
Panama City
PTY
San Andrés
ADZ
721
Panama City
PTY
Guadalajara
GDL
764
Belo Horizonte
CNF
Panama City
PTY
236
Chicago
ORD
Panama City
PTY
562
Panama City
PTY
San Pedro Sula
SAP
563
San Pedro Sula
SAP
Panama City
PTY
207
Panama City
PTY
Asuncion
ASU
421
Mendoza
MDZ
Panama City
PTY
645
Panama City
PTY
Cali
CLO
765
Panama City
PTY
Belo Horizonte
CNF
160
Cartagena
CTG
Panama City
PTY
312
Boston
BOS
Panama City
PTY
197
Nassau
NAS
Panama City
PTY
619
Panama City
PTY
Bucaramanga
BGA
266
Fort Lauderdale
FLL
Panama City
PTY
265
Panama City
PTY
Fort Lauderdale
FLL
426
Panama City
PTY
Tegucigalpa
TGU
145
Tegucigalpa
TGU
San José
SJO
16
David
DAV
Panama City
PTY
614
Cali
CLO
Panama City
PTY
17
Panama City
PTY
David
DAV
625
Panama City
PTY
Pereira
PEI
289
Willemstad
CUR
Panama City
PTY
288
Panama City
PTY
Willemstad
CUR
474
Panama City
PTY
Salvador
SSA
143
San Juan
SJU
Panama City
PTY
311
Panama City
PTY
Boston
BOS
237
Panama City
PTY
Santa Clara
SNU
238
Santa Clara
SNU
Panama City
PTY
166
Recife
REC
Panama City
PTY
618
Bucaramanga
BGA
Panama City
PTY
499
New Orleans
MSY
Panama City
PTY
420
Panama City
PTY
Mendoza
MDZ
167
Panama City
PTY
Recife
REC
723
Guadalajara
GDL
Panama City
PTY
Top airports served by Copa Airlines
- Panama City Tocumen Intl Airport (PTY)
- San José Juan Santamaria Intl Airport (SJO)
- Havana Jose Marti Intl Airport (HAV)
- Miami Airport (MIA)
- Santiago Arturo Merino Benitez Airport (SCL)
- Mexico City Benito Juarez Airport (MEX)
- Orlando Airport (MCO)
- Bogotá El Dorado Airport (BOG)
- Ciudad de Guatemala La Aurora Airport (GUA)
- Medellín Jose Marie Cordova Airport (MDE)
- Cancun Airport (CUN)
- Lima J Chavez Intl Airport (LIM)
- New York John F Kennedy Intl Airport (JFK)
- Los Angeles Airport (LAX)
- Sao Paulo Guarulhos Intl Airport (GRU)
Copa Airlines contact information
- CM IATA code
- +1 800 359 2672 Call
- copaair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
