Chicago hotels near Chicago Riverwalk
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Unlock the gem of downtown Chicago at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago. Located on Chicago's premier commercial district, our luxury hotel puts you in the city center of Chicago near top attractions including the Navy Pier, House of Blues Chicago and Tribune Tower, as well as the Chicago Riverwalk. Complete a well-rounded workout at our 24-hour fitness center or grab a bite to eat at one of our two American restaurants, Upstairs at the Gwen and Circa Restaurant. With a unique rooftop terrace and over 15,000 square feet of polished event space you can host any social gathering that embodies the classic luxury style of The Windy City. After a exciting night out, sleep among the skyscrapers of Chicago with a stay in our hotel suites featuring a luxury collection bed with a pillowtop mattress and elegant linens. Suite accommodations, including a flat-screen TV, high-speed Wi-Fi and complimentary bathrobes, will amplify your stay here in Chicago, Illinois.
Overall 9.3 Excellent
Based on 821 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
10.0
Pros: Love this location! We had an issue at first but were so well taken care of - it was a pleasure! We will be back!
Poor
1.0
Pros: Nothing
Excellent
10.0
Pros: The employees doing good, what ever we need, everything it's perfect clean and beautiful
Excellent
10.0
Pros: Beautiful modern decor. Very comfortable beds.
Excellent
9.6
Pros: good location cool vibe great patio on 5th floor
Excellent
10.0
Pros: Pet Friendly
Excellent
10.0
Pros: Nice & friendly staff, great location, nice bar.
Good
6.0
Pros: Location was great
Good
7.7
Pros: Nice location and outdoor eating
Good
6.3
Pros: Get ready to pay $70 for parking and hotel view is only looking at few other buildings! Creepy spot location wise
Excellent
10.0
Pros: The Gwen is EXCELLENT!! the rooms are so classic! the bathroom with the deep soak tub is EVERYTHING! the molten brown bath products are magnificent. this is our second stay here. in the winter of 2019 they had a little cabin on the roof top that was divine. the ambiance at the bar and outside area we love. very conveniently located next to the mall, Michigan Av and steps from the river front.
Excellent
10.0
Pros: Continental breakfast was amazing. Location was perfect if you stay in the city especially magnificent mile. Beds were comfortable and the room was very clean.
Details
Reviews
Overall 9.3 Excellent
Based on 821 reviews
Location
9.7
Bar
9.6
Vibe
9.5
Service
9.3
Comfort
9.1
Room
8.8
Amenities
8.2
Breakfast
7.1
Wellness
5.7
Location
9.7
Service
9.2
Room
8.3
Service
9.2
10.0 Excellent
Pros: Love this location! We had an issue at first but were so well taken care of - it was a pleasure! We will be back!
Cons: It was not as quiet as I remember- but its summer in the city! We also had to change rooms but were accommodated well!
1.0 Poor
Pros: Nothing
Cons: The supervisor was extremely rude and treated me like I was unintelligent. Can't remember her name (sadly) but she needs to be demoted. Customer service skills sucked.
10.0 Excellent
Pros: The employees doing good, what ever we need, everything it's perfect clean and beautiful
Cons: Parking only
10.0 Excellent
Pros: Beautiful modern decor. Very comfortable beds.
Cons:
9.6 Excellent
Pros: good location cool vibe great patio on 5th floor
Cons:
10.0 Excellent
Pros: Pet Friendly
Cons:
10.0 Excellent
Pros: Nice & friendly staff, great location, nice bar.
Cons:
6.0 Good
Pros: Location was great
Cons: There was only one bed. I was told two bed room but they had to bring a roll away bed
7.7 Good
Pros: Nice location and outdoor eating
Cons: One of the front desk staff was not that friendly.
6.3 Good
Pros: Get ready to pay $70 for parking and hotel view is only looking at few other buildings! Creepy spot location wise
Cons: Put your parking fee on the hotel price, $257 for one night and $70 parking fee seems too much!
10.0 Excellent
Pros: The Gwen is EXCELLENT!! the rooms are so classic! the bathroom with the deep soak tub is EVERYTHING! the molten brown bath products are magnificent. this is our second stay here. in the winter of 2019 they had a little cabin on the roof top that was divine. the ambiance at the bar and outside area we love. very conveniently located next to the mall, Michigan Av and steps from the river front.
Cons:
10.0 Excellent
Pros: Continental breakfast was amazing. Location was perfect if you stay in the city especially magnificent mile. Beds were comfortable and the room was very clean.
Cons: The lower floors do not have the best view.
Unlock the gem of downtown Chicago at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago. Located on Chicago's premier commercial district, our luxury hotel puts you in the city center of Chicago near top attractions including the Navy Pier, House of Blues Chicago and Tribune Tower, as well as the Chicago Riverwalk. Complete a well-rounded workout at our 24-hour fitness center or grab a bite to eat at one of our two American restaurants, Upstairs at the Gwen and Circa Restaurant. With a unique rooftop terrace and over 15,000 square feet of polished event space you can host any social gathering that embodies the classic luxury style of The Windy City. After a exciting night out, sleep among the skyscrapers of Chicago with a stay in our hotel suites featuring a luxury collection bed with a pillowtop mattress and elegant linens. Suite accommodations, including a flat-screen TV, high-speed Wi-Fi and complimentary bathrobes, will amplify your stay here in Chicago, Illinois.
Overall 9.2 Excellent
Based on 2,398 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
9.6
Pros: Very clean hotel and very good location, although next to train tracks.
Excellent
9.6
Pros: Located
Excellent
10.0
Pros: Friendly helpful staff. Very comfortable. Definitely consider next time I am in Chicago.
Excellent
9.6
Pros: Near lots of tourist attractions
Excellent
10.0
Pros: Fantastic location and huge rooms and bathroom
Excellent
8.0
Pros: Location is great
Poor
1.0
Pros: When it was finally time for me to leave
Good
7.0
Pros: The bar was cool. Had the best Old Fashioned. The bed was very comfortable. Hotel had a cool retro look.
Excellent
9.2
Pros: Excelent choice for a hotel in Chicago. Close to everything and wonderfull staff.
Excellent
10.0
Pros: They upgraded our reservation at no charge to a delux king. It was a beautiful room and welcomed surprise.
Excellent
10.0
Pros: front desk staff was knowlegable, friendly, and helpful
Excellent
9.0
Pros: location was great
Details
Reviews
Overall 9.2 Excellent
Based on 2,398 reviews
Location
9.5
Vibe
9.4
Service
9.1
WiFi
9.1
Comfort
8.5
Room
8.5
Bar
7.5
Breakfast
5.8
Location
9.5
Vibe
9.2
Service
9.1
Cleanliness
8.9
Room
8.6
Comfort
8.4
Bar
6.8
Service
9.5
Location
9.4
Vibe
9.2
Room
9.1
Comfort
8.8
Location
9.6
Vibe
9.3
Service
9.1
Cleanliness
8.8
Comfort
8.7
Room
8.1
Service
9.3
Room
7.9
9.6 Excellent
Pros: Very clean hotel and very good location, although next to train tracks.
Cons: I wish they would have given us an extra hour after check out that we requested.
9.6 Excellent
Pros: Located
Cons:
10.0 Excellent
Pros: Friendly helpful staff. Very comfortable. Definitely consider next time I am in Chicago.
Cons: Not a huge issue, just didn’t expect to hear the El train so well especially since we were on the back of the hotel. Ordered room service twice and did not receive the drinks I requested. I did not raise the issue to the staff so they were not able correct the issue. I am sure they would have corrected it if they knew.
9.6 Excellent
Pros: Near lots of tourist attractions
Cons: Internet stopped working suddenly
10.0 Excellent
Pros: Fantastic location and huge rooms and bathroom
Cons:
8.0 Excellent
Pros: Location is great
Cons: Pretty old building
1.0 Poor
Pros: When it was finally time for me to leave
Cons: My car was broken into while it was in the hotel's valet. They fixed my window and said they'd also pay for the additional damages to be fixed. Now the hotel, valet and parking garage are saying they won't cover those costs since they aren't at fault.
7.0 Good
Pros: The bar was cool. Had the best Old Fashioned. The bed was very comfortable. Hotel had a cool retro look.
Cons: The room wasn't stocked with any snacks or beverages and did not have a microwave. Also no OnDemand movies.
9.2 Excellent
Pros: Excelent choice for a hotel in Chicago. Close to everything and wonderfull staff.
Cons:
10.0 Excellent
Pros: They upgraded our reservation at no charge to a delux king. It was a beautiful room and welcomed surprise.
Cons:
10.0 Excellent
Pros: front desk staff was knowlegable, friendly, and helpful
Cons: no pool or hot tub
9.0 Excellent
Pros: location was great
Cons: the destination fee. i really disliked this and may not stay because of this added fee.
The recently renovated Sofitel Chicago Magnificent Mile provides 4-star downtown Chicago hotel accommodations minutes from Lake Michigan, Navy Pier, the Museum of Contemporary Art, Millenium Park, the John Hancock Center, the Chicago Water Tower, and upscale boutiques. Designed by French architect Jean-Paul Viguier, our downtown Chicago hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Modern design and refined European approach to hospitality take center stage.
Overall 8.9 Excellent
Based on 11,462 reviews
All reviews
- All reviews
- Couples
- Business
- Families
- Solo
Poor
1.0
Pros: Ruined my first Anniversary. I chose sofitel because I stayed at palm jumeriah And it was great and here in Chicago ruined my first anniversary will never forget.
Excellent
10.0
Pros: The location was fantastic! It was close enough to the theaters and close to great food . I had a Dr. appt. at Northwestern the next day and it was a quick walk over.
Good
7.0
Pros: Bathroom
Good
7.9
Excellent
10.0
Pros: The concierge was extremely friendly and helpful. The hotel was close to everything. If your hotel restroom is occupied by the-slowest-bowel-movement-ever or if you have a bit of stage fright, the bathrooms on the second floor are great. YW ;)
Excellent
10.0
Pros: The staff was personable. Our room, though small was terrific. Bed was comfortable. Bathroom was spacious. Elevators were plentiful.
Excellent
10.0
Pros: We thought the room was clean, well kept, had a nice view, comfy beds, nice bathroom, and all for a good price. Check-in was seamless as was check-out. Excellent location!
Excellent
8.0
Pros: Bed extremely comfortable. Bathroom very big
Excellent
8.0
Pros: Simple room
Excellent
10.0
Pros: This location is perfect for exploring the city and the hotel is small enough and hidden enough to be very quiet.
Excellent
10.0
Pros: New hotel. Very clean.
Good
7.0
Pros: Quiet
Details
Reviews
Overall 8.9 Excellent
Based on 11,462 reviews
Location
9.5
Vibe
9.3
Service
8.5
Room
8.4
WiFi
7.9
Bar
7.5
Breakfast
6.3
Location
9.5
Vibe
9.2
Room
8.5
Service
8.4
Bar
7.3
WiFi
6.7
Breakfast
6.1
Food
6.0
Value
5.4
Vibe
9.3
Location
9.3
Service
8.6
Room
8.4
Bar
7.6
WiFi
6.7
Food
6.4
Breakfast
5.5
Vibe
9.5
Location
9.4
Service
8.4
Room
8.3
Bar
7.6
Breakfast
6.8
Location
9.4
Room
8.0
Cleanliness
7.7
Service
7.7
Bar
7.6
Breakfast
6.6
Value
6.2
1.0 Poor
Pros: Ruined my first Anniversary. I chose sofitel because I stayed at palm jumeriah And it was great and here in Chicago ruined my first anniversary will never forget.
Cons: Ruined my first Anniversary. I chose sofitel because I stayed at palm jumeriah And it was great and here in Chicago ruined my first anniversary will never forget. Terrible staff and manager give zero care towards what they done to my anniversary.
10.0 Excellent
Pros: The location was fantastic! It was close enough to the theaters and close to great food . I had a Dr. appt. at Northwestern the next day and it was a quick walk over.
Cons: Loved everything!!
7.0 Good
Pros: Bathroom
Cons: Breakfast
7.9 Good
Pros:
Cons: breakfast was not included and any credit that was offered was for the evening so we had breakfast evey day outside the hotel
10.0 Excellent
Pros: The concierge was extremely friendly and helpful. The hotel was close to everything. If your hotel restroom is occupied by the-slowest-bowel-movement-ever or if you have a bit of stage fright, the bathrooms on the second floor are great. YW ;)
Cons:
10.0 Excellent
Pros: The staff was personable. Our room, though small was terrific. Bed was comfortable. Bathroom was spacious. Elevators were plentiful.
Cons: Nothing
10.0 Excellent
Pros: We thought the room was clean, well kept, had a nice view, comfy beds, nice bathroom, and all for a good price. Check-in was seamless as was check-out. Excellent location!
Cons: Busy time of day, but waiting for our car took a little longer than expected. It wasn't horrible, but just the stated 15 minute wait. Staff was accomodating, cheerful, and helpful.
8.0 Excellent
Pros: Bed extremely comfortable. Bathroom very big
Cons:
8.0 Excellent
Pros: Simple room
Cons:
10.0 Excellent
Pros: This location is perfect for exploring the city and the hotel is small enough and hidden enough to be very quiet.
Cons:
10.0 Excellent
Pros: New hotel. Very clean.
Cons:
7.0 Good
Pros: Quiet
Cons: pseudo-fancy - definitely not worth full price of ~$--- a night
The recently renovated Sofitel Chicago Magnificent Mile provides 4-star downtown Chicago hotel accommodations minutes from Lake Michigan, Navy Pier, the Museum of Contemporary Art, Millenium Park, the John Hancock Center, the Chicago Water Tower, and upscale boutiques. Designed by French architect Jean-Paul Viguier, our downtown Chicago hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Modern design and refined European approach to hospitality take center stage.
Soaring 92 stories above the Loop and North Michigan Avenue (hotel goes up to the 28th floor only),Trump International Hotel & Tower
Overall 8.9 Excellent
Based on 4,379 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
9.6
Pros: The staff was friendly, professional and helpful from start to finish. The food at Sixteen restaurant was very good. The presentation as well as selection and taste was on point and our drinks were Perfectly made!! The dinner service should have been faster at the restaurant. However, would definitely go back for the food and drinks! There were multiple times that we just sat there with nothing in front of us. The custard vanilla bean ice cream that I ordered in the room was the best I have ever had! Don't take that off your menu-ever. Would recommend to everyone! The Spa was nice. The massage room was above average, including my own personal bathroom which was appreciated. I was happy with the tea and honey as well as the snack selection in the spa relaxation room. The lightning was also perfect and the extra little rooms as well as the interesting sofa in the middle made a nice atmosphere for the spa guests. The steam rooms were set up really nicely and the smell and steam consistency was spot on. The robes, slippers, changing room and locker rooms were nice and very comparable to every hotel spa in this price range.
Excellent
10.0
Pros: The Trump International exceeded our expectations. The room was impeccable and the staff was amazingly kind and professional.
Excellent
10.0
Pros: We were there over night for a concert and everything was perfect. We will defiantly stay there again!
Excellent
10.0
Pros: First class hotel without being fussy or pretentious. All facilities are quite good. In room dining is excellent.
Excellent
10.0
Pros: My stay was wonderful! Room was large with kitchen and magical view . The best Hotel in Chicago !
Excellent
10.0
Pros: Spa/Fitness Center is outstanding. Customer service is second to none. Staff are extremely pleasant.
Excellent
10.0
Pros: spa, view, bed, personal touches, cleanliness, amenities.
Excellent
10.0
Pros: Everything exceeded our expectations from the staff to the room. My 13year old daughter and I stayed one night. Only regret is that we couldn't stay longer. Highly recommend staying here and planning to return with the rest of the family.
Excellent
9.0
Pros: Great rooms with views! Great gym.
Excellent
10.0
Pros: Best hotel gym I've ever been in!! Incredible views, rooms, and location. Top notch in every way!
Excellent
10.0
Pros: Probably nicest room we've ever stayed in. We upgraded to the 1 bedroom suite for an extra $---/night. worth it. WOW
Good
7.1
Pros: Staff was excellent
Details
Reviews
Overall 8.9 Excellent
Based on 4,379 reviews
Location
9.6
Room
9.2
Service
9.2
Vibe
9.0
Wellness
8.8
Cleanliness
8.7
Comfort
8.7
Amenities
8.3
Pool
8.2
WiFi
8.2
Breakfast
6.3
Value
4.6
Location
9.6
Service
9.2
Room
9.2
Wellness
9.1
Comfort
8.7
Pool
8.5
Breakfast
6.3
Value
4.3
Location
9.8
Service
9.5
Room
9.4
Comfort
8.9
Wellness
8.4
Value
4.4
Location
9.4
Service
9.3
Room
8.8
Service
9.3
Comfort
8.7
Room
8.6
9.6 Excellent
Pros: The staff was friendly, professional and helpful from start to finish. The food at Sixteen restaurant was very good. The presentation as well as selection and taste was on point and our drinks were Perfectly made!! The dinner service should have been faster at the restaurant. However, would definitely go back for the food and drinks! There were multiple times that we just sat there with nothing in front of us. The custard vanilla bean ice cream that I ordered in the room was the best I have ever had! Don't take that off your menu-ever. Would recommend to everyone! The Spa was nice. The massage room was above average, including my own personal bathroom which was appreciated. I was happy with the tea and honey as well as the snack selection in the spa relaxation room. The lightning was also perfect and the extra little rooms as well as the interesting sofa in the middle made a nice atmosphere for the spa guests. The steam rooms were set up really nicely and the smell and steam consistency was spot on. The robes, slippers, changing room and locker rooms were nice and very comparable to every hotel spa in this price range.
Cons: I was expecting a grander entry of the hotel and a beverage when I checked-in, however, at least they had a hand towel. Had a drink at the hotel bar on the second floor and it wasn't made as well as at the Sixteen restaurant. The Sixteen restaurant made perfect drinks!! The breakfast/brunch at the Sixteen Restaurant could have been better. The house-made Blueberry jam was absolutely delicious could have almost eaten it plain! What a treat! However, my actual breakfast had me leaving and actually getting a second breakfast at another location. My daughters sandwich was good. The presentation was perfect and she really enjoyed it. The staff and service was great! There are really cute privacy lounge chairs in the Spa that over-look the city. Really a perfect place to relax before or after any spa treatment. However, my daughter and I were really disappointed that they were all full and even after waiting quite some time, we weren't able to sit in them. The spa has a open area with a couch right before that relaxation room. If they knocked out the wall between these areas and extended the relaxation room or has a second "Twin" relaxation room with the same chairs looking at the same view, this would solve the problem as everyone that came out seemed to look at them and want to sit in them just like us. The bathrooms needed to be cleaned in the woman's spa locker room, that was gross and disappointing. Everything else was great!
10.0 Excellent
Pros: The Trump International exceeded our expectations. The room was impeccable and the staff was amazingly kind and professional.
Cons:
10.0 Excellent
Pros: We were there over night for a concert and everything was perfect. We will defiantly stay there again!
Cons:
10.0 Excellent
Pros: First class hotel without being fussy or pretentious. All facilities are quite good. In room dining is excellent.
Cons: One elevator was closed for repairs. Inconvenient.
10.0 Excellent
Pros: My stay was wonderful! Room was large with kitchen and magical view . The best Hotel in Chicago !
Cons:
10.0 Excellent
Pros: Spa/Fitness Center is outstanding. Customer service is second to none. Staff are extremely pleasant.
Cons:
10.0 Excellent
Pros: spa, view, bed, personal touches, cleanliness, amenities.
Cons:
10.0 Excellent
Pros: Everything exceeded our expectations from the staff to the room. My 13year old daughter and I stayed one night. Only regret is that we couldn't stay longer. Highly recommend staying here and planning to return with the rest of the family.
Cons:
9.0 Excellent
Pros: Great rooms with views! Great gym.
Cons:
10.0 Excellent
Pros: Best hotel gym I've ever been in!! Incredible views, rooms, and location. Top notch in every way!
Cons:
10.0 Excellent
Pros: Probably nicest room we've ever stayed in. We upgraded to the 1 bedroom suite for an extra $---/night. worth it. WOW
Cons:
7.1 Good
Pros: Staff was excellent
Cons: Room was small, view was not as described.
Soaring 92 stories above the Loop and North Michigan Avenue (hotel goes up to the 28th floor only),Trump International Hotel & Tower
Located in the epicenter of the city's vibrant River North neighborhood, Kinzie Hotel personifies Chicagos friendly, relaxed aura with a touch of distinctly modern flair. From the original artwork that greets you in our hotel lobby to our helpful and intelligent staff to our effortlessly upscale guest rooms, our boutique Chicago hotel provides the thoughtfullycurated amenities you expect and deserve from River North's premier boutique hotel.
Overall 8.9 Excellent
Based on 3,887 reviews
All reviews
- All reviews
- Couples
- Families
- Business
- Solo
Excellent
9.6
Pros: Location staff happy hour
Excellent
9.0
Pros: Location, staff, cocktail hour
Mediocre
2.0
Pros: Location
Excellent
8.0
Pros: Location
Excellent
10.0
Pros: The friendliest staff from the desk to anyone working there And it’s a very quiet hotels limed everything’s
Excellent
10.0
Pros: Clean. Beautiful. RIGHT next to the HOB. Staff was SO nice.
Excellent
10.0
Pros: Location Well appointed room Helpful staff
Good
7.0
Pros: I liked the location and the friendliness of the staff was wonderful! Our room was very clean and the bed was comfortable. I loved how centralized in the downtown area our room was. for the most part we were in the middle of everything.
Excellent
10.0
Pros: Excellent location and decent breakfast with good coffee. Good shopping on the north and south side of the river. Within walking distance of the Willis Tower, the John Hancock building and Millennium Park. Excellent dual headed shower and clean bathroom. Good soap, body wash, shampoo and conditioner. Bed was comfortable with good pillows. Window shades kept the room dark for the late sleepers. Friendly and welcoming staff. Complimentary drinks on the 6th floor every evening between 5 and 7 pm (wine and beer). The Double Cross Lounge was also open between breakfast and the evening reception if you were waiting for your room to be cleaned. Good WiFi.
Excellent
9.0
Pros: Location for us on this trip. Hot shower felt wonderful! Continental breakfast was a nice surprise that other hotels do not offer. In room coffee was a bonus as well as in room wi-fi.
Excellent
10.0
Pros: Location was perfect for walking!! Staff was very friendly. Great happy hour and breakfast as well.
Excellent
8.0
Pros: Super location!
Details
Reviews
Overall 8.9 Excellent
Based on 3,887 reviews
Location
9.5
Service
9.4
Bar
8.9
Room
8.5
Comfort
7.8
Value
7.7
WiFi
6.9
Breakfast
5.0
Food
4.9
Location
9.8
Bar
9.1
Service
8.9
Cleanliness
8.0
Value
7.8
Room
7.5
Amenities
6.2
Breakfast
4.8
Food
4.5
Service
9.6
Location
9.2
Cleanliness
8.7
Bar
8.7
Room
8.6
Value
7.3
WiFi
5.3
Breakfast
5.1
Food
4.4
Location
9.4
Service
9.3
Room
8.5
Value
7.3
WiFi
5.5
Breakfast
4.8
Food
4.8
Location
9.6
Service
9.2
Room
7.8
Value
7.8
Comfort
7.8
Breakfast
4.9
9.6 Excellent
Pros: Location staff happy hour
Cons: Nothing!
9.0 Excellent
Pros: Location, staff, cocktail hour
Cons: Bad WiFi connection, completely unavailable most times. Frustrating since its supposed to be what part of the $25 nightly fee is for. It seems the hotel caps what you can put the room thermostat at, this is totally fine, but would be nice to know
2.0 Mediocre
Pros: Location
Cons: Not honest about using their valet and extra fees that come with. We were informed it would be --/night. Our bill the next morning was 95 due to extra overnight fees and such.
8.0 Excellent
Pros: Location
Cons:
10.0 Excellent
Pros: The friendliest staff from the desk to anyone working there And it’s a very quiet hotels limed everything’s
Cons: We liked everything
10.0 Excellent
Pros: Clean. Beautiful. RIGHT next to the HOB. Staff was SO nice.
Cons: Nope.
10.0 Excellent
Pros: Location Well appointed room Helpful staff
Cons: Did not tell us ahead of time there would be a resort fee
7.0 Good
Pros: I liked the location and the friendliness of the staff was wonderful! Our room was very clean and the bed was comfortable. I loved how centralized in the downtown area our room was. for the most part we were in the middle of everything.
Cons: I was disappointed by the lack of a hot breakfast. for the cost, I would liked to have at least gotten a waffle. I felt the add I had read was misleading regarding the parking. If I stay in downtown again, I will be looking for inclusive parking and a hot breakfast.
10.0 Excellent
Pros: Excellent location and decent breakfast with good coffee. Good shopping on the north and south side of the river. Within walking distance of the Willis Tower, the John Hancock building and Millennium Park. Excellent dual headed shower and clean bathroom. Good soap, body wash, shampoo and conditioner. Bed was comfortable with good pillows. Window shades kept the room dark for the late sleepers. Friendly and welcoming staff. Complimentary drinks on the 6th floor every evening between 5 and 7 pm (wine and beer). The Double Cross Lounge was also open between breakfast and the evening reception if you were waiting for your room to be cleaned. Good WiFi.
Cons:
9.0 Excellent
Pros: Location for us on this trip. Hot shower felt wonderful! Continental breakfast was a nice surprise that other hotels do not offer. In room coffee was a bonus as well as in room wi-fi.
Cons:
10.0 Excellent
Pros: Location was perfect for walking!! Staff was very friendly. Great happy hour and breakfast as well.
Cons:
8.0 Excellent
Pros: Super location!
Cons: Breakfast was poor.
Located in the epicenter of the city's vibrant River North neighborhood, Kinzie Hotel personifies Chicagos friendly, relaxed aura with a touch of distinctly modern flair. From the original artwork that greets you in our hotel lobby to our helpful and intelligent staff to our effortlessly upscale guest rooms, our boutique Chicago hotel provides the thoughtfullycurated amenities you expect and deserve from River North's premier boutique hotel.
Hyatt Regency Chicago is located in the heart of downtown, just steps away from the Magnificent Mile and close to many of the city’s premier businesses, the theatre district, acclaimed shopping and famous attractions. Our guest rooms feature all the comforts of home including a wireless Internet environment. Featuring five restaurants and lounges and amenities such as a 24-hour complimentary fitness center and updated networking spaces.
Overall 8.8 Excellent
Based on 10,834 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Okay
4.0
Pros: The location is the best thing about this hotel. Close to everything.
Excellent
10.0
Pros: The location and amenities were commiserate with the price of the room. We enjoyed our stay and will probably return the next time we stay in Chicago. The staff was excellent.
Excellent
10.0
Pros: Within walking distance to alot of things we wanted to see.
Excellent
9.0
Pros: I can’t remember his name but the guy who checked me in was wonderful! I had just made it home from Iraq and he gave me exceptional service. I haven’t had customer service that good in years. I only wish I could remember his name
Excellent
9.0
Pros: The Ashesthic was beautiful. Great little stores and food spots in the lobby and very clean.
Excellent
10.0
Pros: The light was on and the room was warm.
Good
7.9
Pros: The comfort!
Excellent
8.0
Pros: Coffee shop downstairs
Excellent
9.0
Pros: didn't eat at hotel
Excellent
10.0
Pros: Phenomenal location - close to all of the action and convenient to the trains. The staff is wonderful and always seemed happy and eager to help.
Excellent
10.0
Pros: Location was great. Breakfast was fantastic
Poor
1.0
Pros: The location
Details
Reviews
Overall 8.8 Excellent
Based on 10,834 reviews
Location
9.4
Wellness
8.9
Service
8.7
Breakfast
7.4
WiFi
7.3
Room
7.3
Cleanliness
6.7
Comfort
6.2
Value
4.6
Location
9.5
Service
8.4
Breakfast
7.7
Room
6.8
Cleanliness
6.6
Comfort
6.3
Value
4.9
Location
9.3
Service
7.9
Breakfast
7.6
Room
7.2
Cleanliness
6.4
Comfort
5.9
Value
4.4
Location
9.4
Service
8.7
Breakfast
7.0
Vibe
6.5
Room
6.3
Comfort
6.0
Value
4.9
Location
9.4
Service
8.6
Amenities
7.5
Breakfast
7.1
Vibe
6.9
Room
6.9
Comfort
5.9
Value
4.7
4.0 Okay
Pros: The location is the best thing about this hotel. Close to everything.
Cons: I booked a king room with river view. The room was tiny and disgusting. I immediately upgraded to a king suite. You would think for the additional money things would have been better, however the bathroom has mildew in it, couch had stains. Disappointed.
10.0 Excellent
Pros: The location and amenities were commiserate with the price of the room. We enjoyed our stay and will probably return the next time we stay in Chicago. The staff was excellent.
Cons: The payment process was glitchy. We had filled out and filed a pre authorization form for my daughters and when they checked in, there were issues with the payment on the hotel's end and then the hotel ended up holding three times the amount of the charge on my card for more than a week. That was a little frustrating.
10.0 Excellent
Pros: Within walking distance to alot of things we wanted to see.
Cons:
9.0 Excellent
Pros: I can’t remember his name but the guy who checked me in was wonderful! I had just made it home from Iraq and he gave me exceptional service. I haven’t had customer service that good in years. I only wish I could remember his name
Cons:
9.0 Excellent
Pros: The Ashesthic was beautiful. Great little stores and food spots in the lobby and very clean.
Cons: No.
10.0 Excellent
Pros: The light was on and the room was warm.
Cons:
7.9 Good
Pros: The comfort!
Cons:
8.0 Excellent
Pros: Coffee shop downstairs
Cons: The room. The pillows were god awful
9.0 Excellent
Pros: didn't eat at hotel
Cons:
10.0 Excellent
Pros: Phenomenal location - close to all of the action and convenient to the trains. The staff is wonderful and always seemed happy and eager to help.
Cons:
10.0 Excellent
Pros: Location was great. Breakfast was fantastic
Cons:
1.0 Poor
Pros: The location
Cons: We had to change rooms twice due to lack of maintenance. The rooms we had were not well kept. It was only the room the last night that was good.
Hyatt Regency Chicago is located in the heart of downtown, just steps away from the Magnificent Mile and close to many of the city’s premier businesses, the theatre district, acclaimed shopping and famous attractions. Our guest rooms feature all the comforts of home including a wireless Internet environment. Featuring five restaurants and lounges and amenities such as a 24-hour complimentary fitness center and updated networking spaces.
Unlike any other hotel, theWit Chicago – A DoubleTree by Hilton Hotel is more than exceptional location and service. Our hotel, theWit, embodies all that is unique about Chicago featuring a bold design, unique charm and excellent amenities. Create a memorable experience for our guests whether you're relaxing in your room or enjoying a cocktail at one of our two award-winning dining outlets. Explore countless nearby attractions including Chicago Riverwalk, the Chicago Theatre District, Millennium Park or the Magnificent Mile. Our stylish 310 guest rooms and suites are designed with a boutique feel, including a 42-inch HDTV, music docking station, touchscreen phones and our Doubletree Sweet Dreams beds. Named after the iconic intersection, our gastropub State and Lake Chicago Tavern prides itself on using the finest locally sourced ingredients, a diverse rotating selection of Chicago craft brews on tap and artisanal American cuisine serving up new and exciting twists on bistro fare. Our hotel is home to one of Chicago's most popular rooftop bars, ROOF, with sweeping views of Chicago and handcrafted signature cocktails. Keep up your workout routine with our modern cardio equipment in the newly renovated fitness center featuring modern amenities while enjoying views of the city skyline. Escape to our ultimate urban retreat, Spa@theWit, with treatments to de-stress and unwind both your body and your mind. Plan an event customized for you. SCREEN, our multimedia theater, has seating for 40. Along with our creative staff, our 14,000 sq. ft. facility offers spaces unlike any other hotels in downtown Chicago. For your convenience, our complimentary business center is open 24 hours a day and offers computer, fax and copy services.
Overall 8.8 Excellent
Based on 3,182 reviews
All reviews
- All reviews
- Families
- Couples
- Business
Excellent
9.0
Pros: We were in town for the Millenium Art Fest and the location was great...an easy walk to the Fest.
Excellent
9.0
Pros: Comfortable, clean and easy check in. Everything was fine.
Excellent
10.0
Pros: My husband and I spent the weekend at this hotel and went to a concert at the Chicago Theater, which is a block away. The hotel meet all of our needs. The location is great and offered many food choices within walking distance. We will stay here again!
Mediocre
3.0
Pros: the rooftop bar but it was too cold to go
Okay
5.0
Pros: Location, city view and staff
Excellent
10.0
Pros: Outstanding stay and hotel
Excellent
10.0
Pros: Very friendly staff,easy check in,great views,comfortable bed. I cannot say enough good things about this establishment. Highly recommended.
Excellent
8.0
Pros: It was convenient, and seemed clean.
Good
7.5
Pros: Liked the area convenient. Clean
Excellent
9.6
Pros: Great place to stay if you see a show at the Chicago Theatre. Walking is the way to get around downtown and the Wit is nextdoor to nearly everything.
Excellent
9.2
Pros: Clean & comfortable room Good amenities Location
Excellent
8.0
Pros: friendly front desk clerks
Details
Reviews
Overall 8.8 Excellent
Based on 3,182 reviews
Location
9.5
Food
8.9
Service
8.9
Bar
8.8
Room
8.2
Breakfast
7.6
WiFi
5.9
Value
5.1
Location
9.4
Service
9.2
Food
9.1
Breakfast
7.6
Cleanliness
7.4
Room
6.8
Value
4.9
WiFi
4.8
Location
9.6
Bar
8.8
Service
8.2
Room
7.1
Cleanliness
7.0
Value
5.3
WiFi
3.9
Location
9.4
Service
8.9
Comfort
7.3
Room
7.3
9.0 Excellent
Pros: We were in town for the Millenium Art Fest and the location was great...an easy walk to the Fest.
Cons: Getting picky here, but inconvenient to have to go to odd # floors for ice.
9.0 Excellent
Pros: Comfortable, clean and easy check in. Everything was fine.
Cons: Wasn't there long enough to really find anything bad per say.
10.0 Excellent
Pros: My husband and I spent the weekend at this hotel and went to a concert at the Chicago Theater, which is a block away. The hotel meet all of our needs. The location is great and offered many food choices within walking distance. We will stay here again!
Cons:
3.0 Mediocre
Pros: the rooftop bar but it was too cold to go
Cons: they didn't change my sheets or clean the room properly; rooms are small and you have to ask for everything because there's nothing in them
5.0 Okay
Pros: Location, city view and staff
Cons: No WiFi in the room, no microwave on the premises, walls of the bathroom were dirty, carpet was tore entering the bathroom and first day had an issue with valet
10.0 Excellent
Pros: Outstanding stay and hotel
Cons: Hotel was excellent
10.0 Excellent
Pros: Very friendly staff,easy check in,great views,comfortable bed. I cannot say enough good things about this establishment. Highly recommended.
Cons: No
8.0 Excellent
Pros: It was convenient, and seemed clean.
Cons: The bathroom door in the room was a sliding door that didn't close completely. This must be a design choice but it is a very strange idea when there could have been an actual door that provided privacy in the bathroom.
7.5 Good
Pros: Liked the area convenient. Clean
Cons: Water pressure poor in bathroom
9.6 Excellent
Pros: Great place to stay if you see a show at the Chicago Theatre. Walking is the way to get around downtown and the Wit is nextdoor to nearly everything.
Cons: Service is a little slow at the rooftop bar, but to be expected on a weekend.
9.2 Excellent
Pros: Clean & comfortable room Good amenities Location
Cons: Internet ... you had to pay quite a lot to get any worthwhile signal. I would expect a hotel of this calibre to provide a better internet service included in the price.
8.0 Excellent
Pros: friendly front desk clerks
Cons:
Unlike any other hotel, theWit Chicago – A DoubleTree by Hilton Hotel is more than exceptional location and service. Our hotel, theWit, embodies all that is unique about Chicago featuring a bold design, unique charm and excellent amenities. Create a memorable experience for our guests whether you're relaxing in your room or enjoying a cocktail at one of our two award-winning dining outlets. Explore countless nearby attractions including Chicago Riverwalk, the Chicago Theatre District, Millennium Park or the Magnificent Mile. Our stylish 310 guest rooms and suites are designed with a boutique feel, including a 42-inch HDTV, music docking station, touchscreen phones and our Doubletree Sweet Dreams beds. Named after the iconic intersection, our gastropub State and Lake Chicago Tavern prides itself on using the finest locally sourced ingredients, a diverse rotating selection of Chicago craft brews on tap and artisanal American cuisine serving up new and exciting twists on bistro fare. Our hotel is home to one of Chicago's most popular rooftop bars, ROOF, with sweeping views of Chicago and handcrafted signature cocktails. Keep up your workout routine with our modern cardio equipment in the newly renovated fitness center featuring modern amenities while enjoying views of the city skyline. Escape to our ultimate urban retreat, Spa@theWit, with treatments to de-stress and unwind both your body and your mind. Plan an event customized for you. SCREEN, our multimedia theater, has seating for 40. Along with our creative staff, our 14,000 sq. ft. facility offers spaces unlike any other hotels in downtown Chicago. For your convenience, our complimentary business center is open 24 hours a day and offers computer, fax and copy services.
The Embassy Suites Chicago Downtown Magnificent Mile is a sleek and upscale 4 Diamond property located in Downtown Chicago, minutes away from Michigan Avenue shopping and Navy Pier family fun. The Magnificent Mile area also features top rated restaurants and entertainment, as well as many corporate businesses. Northwestern Memorial Hospital and the University of Chicago Gleacher Center are within walking distance. There is a Whole Foods across the street and a Target and Walgreens around the corner for your convenience. The property is centrally located from both Chicago O'Hare Airport (ORD) and Midway Airport (MWI), and are both easily accessible from public transportation that surrounds the hotel. The Embassy Suites Magnificent Mile has 455 spacious two-room suites that each feature a private bedroom and separate living area and includes two 48-inch TVs and a kitchenette with refrigerator, microwave and coffeemaker. Upgrade your room for even more spectacular views of Downtown Chicago as well as additional amenities. All suites include free made-to-order breakfast and complimentary Evening Reception*, served daily in our scenic glass atrium and herb-growing Sky Garden. Enjoy an herb-inspired dish or a specialty Herradura cocktail from 511 North. Start your day with a workout in the 24-hour fitness center featuring modern equipment, or with a swim in our indoor pool. The complimentary business center is open for 24 hours and will meet all your needs with free Wi-Fi and printing. Enjoy the suite life at the Embassy Mag Mile! *Service of alcohol subject to state and local laws. Must be of legal drinking age.
Overall 8.7 Excellent
Based on 5,114 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
10.0
Pros: Perfect for families.
Okay
5.8
Pros: bathroom had used band aid on bath tube ledge! someones clothes hanging in closet.bedroom window all covered in hand prints and for head grease!
Excellent
10.0
Pros: Very nice place
Excellent
10.0
Pros: Great experience!
Good
7.0
Pros: Complimentary snacks and drinks. Breakfast.
Excellent
8.0
Pros: Breakfast buffet was awesome. So is the view from the elevator.
Excellent
9.0
Pros: Breakfast, clean, great location, welcoming staff
Mediocre
2.0
Pros: Location
Excellent
10.0
Pros: Location is excellent for walking to see surroundings. The restaurant under the hotel is the best!
Excellent
10.0
Pros: Ive stayed here several times, and will every chance I get when visiting Chicago. The staff, the location, the rooms, the Happy Hour drinks and snacks, the breakfast! Everything here is fabulous!
Excellent
10.0
Pros: Good sized rooms great location
Excellent
10.0
Pros: Nice view of city and food.
Details
Reviews
Overall 8.7 Excellent
Based on 5,114 reviews
Location
9.1
Breakfast
8.4
Bar
8.3
Service
8.3
Room
7.8
Value
7.7
Cleanliness
6.3
WiFi
6.3
Wellness
4.7
Pool
3.3
Location
9.3
Service
8.5
Breakfast
8.4
Bar
8.2
Room
6.9
Food
6.0
Cleanliness
5.9
Vibe
5.6
Comfort
5.6
Wellness
4.8
WiFi
4.6
Pool
3.5
Location
9.3
Service
8.4
Breakfast
8.2
Room
7.7
Bar
7.6
Value
7.0
Cleanliness
6.2
Food
5.9
Location
9.0
Breakfast
8.4
Service
8.0
Value
8.0
Room
6.8
Breakfast
8.1
Room
7.4
10.0 Excellent
Pros: Perfect for families.
Cons:
5.8 Okay
Pros: bathroom had used band aid on bath tube ledge! someones clothes hanging in closet.bedroom window all covered in hand prints and for head grease!
Cons: room cleaner
10.0 Excellent
Pros: Very nice place
Cons:
10.0 Excellent
Pros: Great experience!
Cons:
7.0 Good
Pros: Complimentary snacks and drinks. Breakfast.
Cons:
8.0 Excellent
Pros: Breakfast buffet was awesome. So is the view from the elevator.
Cons:
9.0 Excellent
Pros: Breakfast, clean, great location, welcoming staff
Cons: Very slow draining bathroom sink. Needs service.
2.0 Mediocre
Pros: Location
Cons: Noisy constant mechanical noise noted
10.0 Excellent
Pros: Location is excellent for walking to see surroundings. The restaurant under the hotel is the best!
Cons:
10.0 Excellent
Pros: Ive stayed here several times, and will every chance I get when visiting Chicago. The staff, the location, the rooms, the Happy Hour drinks and snacks, the breakfast! Everything here is fabulous!
Cons: Nope, 100% satisfied!
10.0 Excellent
Pros: Good sized rooms great location
Cons: Excellent breakfast and evening reception snacks free
10.0 Excellent
Pros: Nice view of city and food.
Cons:
The Embassy Suites Chicago Downtown Magnificent Mile is a sleek and upscale 4 Diamond property located in Downtown Chicago, minutes away from Michigan Avenue shopping and Navy Pier family fun. The Magnificent Mile area also features top rated restaurants and entertainment, as well as many corporate businesses. Northwestern Memorial Hospital and the University of Chicago Gleacher Center are within walking distance. There is a Whole Foods across the street and a Target and Walgreens around the corner for your convenience. The property is centrally located from both Chicago O'Hare Airport (ORD) and Midway Airport (MWI), and are both easily accessible from public transportation that surrounds the hotel. The Embassy Suites Magnificent Mile has 455 spacious two-room suites that each feature a private bedroom and separate living area and includes two 48-inch TVs and a kitchenette with refrigerator, microwave and coffeemaker. Upgrade your room for even more spectacular views of Downtown Chicago as well as additional amenities. All suites include free made-to-order breakfast and complimentary Evening Reception*, served daily in our scenic glass atrium and herb-growing Sky Garden. Enjoy an herb-inspired dish or a specialty Herradura cocktail from 511 North. Start your day with a workout in the 24-hour fitness center featuring modern equipment, or with a swim in our indoor pool. The complimentary business center is open for 24 hours and will meet all your needs with free Wi-Fi and printing. Enjoy the suite life at the Embassy Mag Mile! *Service of alcohol subject to state and local laws. Must be of legal drinking age.
Embracing its historic origins, the InterContinental® Chicago hotel has an airy lobby with a sweeping staircase and marble mosaic floors, alongside ornate period ballrooms that are ideal for events. You can enjoy breathtaking views from the 32nd-floor Tower Lounge, and wind down with a sauna, a massage or a swim in our classic 1920s pool. Flawless service and gourmet cuisine typify Michael Jordan's Steak House, and you can savor fine wines and in our open air ENO wine bar.
Overall 8.6 Excellent
Based on 3,610 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
10.0
Pros: Great location. Great room amenities.
Good
6.7
Pros: It is a beautiful building and perfect setting for anyone visiting Chicago. It is within walking distance to nearly everything. We had an amazing view from our room.
Excellent
10.0
Excellent
9.2
Pros: Location was great. Staff amazing. Breakfast buffet basic but very complete: After 5 nights it got repetitive. Everything worked in rooms (Grand tower suite).
Excellent
10.0
Pros: Everything was fantastic and the location is perfect
Good
7.0
Pros: The bed is nice and comfortable and building is quiet
Excellent
8.3
Pros: Location
Good
7.1
Pros: most everything
Excellent
9.0
Pros: The room was extremely large and the pool was lovely. Room for kids to jump and play but the ledge of the pool is quite high for little ones to navigate -4 feet shallow end w/ ladder. was built in the 1929's and has gorgeous tile with marble balconies.
Okay
5.0
Okay
5.0
Pros: The room was great.
Excellent
9.0
Pros: Location was extremely convenient. I arrived late and the staff were quick and efficient upon checkin. I was able to get to my room quickly and relax!
Details
Reviews
Overall 8.6 Excellent
Based on 3,610 reviews
Location
9.4
Pool
9.1
Service
8.5
Breakfast
8.1
WiFi
7.9
Room
6.5
Vibe
6.2
Value
4.8
Comfort
4.7
Location
9.5
Pool
9.3
Breakfast
8.3
Wellness
8.1
Service
8.1
Vibe
5.8
Value
4.4
Room
4.3
Comfort
4.0
Location
9.1
Pool
8.8
Service
8.5
Breakfast
8.0
Amenities
6.1
Room
6.0
Comfort
5.2
Vibe
5.2
Value
4.6
Location
9.5
Service
8.3
Cleanliness
7.8
Room
5.5
Vibe
5.4
Comfort
4.9
Location
9.5
Service
8.7
Amenities
7.4
Room
5.5
10.0 Excellent
Pros: Great location. Great room amenities.
Cons: Pool needs to accommodate kids.
6.7 Good
Pros: It is a beautiful building and perfect setting for anyone visiting Chicago. It is within walking distance to nearly everything. We had an amazing view from our room.
Cons: Our room was ridiculously hot and the service team didn’t respond until 1am about our complaints. The rooms are very cramped. The bathroom was mostly clean but had peeling paint on the ceiling, missing vents, and other little things of that nature. Not impressed for the price.
10.0 Excellent
Pros:
Cons: They should of told us the cost if valet parking when we called or gave to the valet. --- bucks was a bit steep since we are from Chicago we may of chosen a different alternative. Parking was almost as much as our room
9.2 Excellent
Pros: Location was great. Staff amazing. Breakfast buffet basic but very complete: After 5 nights it got repetitive. Everything worked in rooms (Grand tower suite).
Cons: Stayed at Grand tower which is a bit older...decorations feel as if they've been there SINCE the 1960s. Still above average comfort beds.
10.0 Excellent
Pros: Everything was fantastic and the location is perfect
Cons:
7.0 Good
Pros: The bed is nice and comfortable and building is quiet
Cons: Prices on mini bar
8.3 Excellent
Pros: Location
Cons: Price
7.1 Good
Pros: most everything
Cons: The price
9.0 Excellent
Pros: The room was extremely large and the pool was lovely. Room for kids to jump and play but the ledge of the pool is quite high for little ones to navigate -4 feet shallow end w/ ladder. was built in the 1929's and has gorgeous tile with marble balconies.
Cons: Valet parking was $70 ! but did allow for in -out privledges and extended past check-out time.
5.0 Okay
Pros:
Cons: Small room for 4 people. Concierge was snooty.
5.0 Okay
Pros: The room was great.
Cons: I m tired of being charged destination fees. And I m not staying at any place that charges them.
9.0 Excellent
Pros: Location was extremely convenient. I arrived late and the staff were quick and efficient upon checkin. I was able to get to my room quickly and relax!
Cons:
Embracing its historic origins, the InterContinental® Chicago hotel has an airy lobby with a sweeping staircase and marble mosaic floors, alongside ornate period ballrooms that are ideal for events. You can enjoy breathtaking views from the 32nd-floor Tower Lounge, and wind down with a sauna, a massage or a swim in our classic 1920s pool. Flawless service and gourmet cuisine typify Michael Jordan's Steak House, and you can savor fine wines and in our open air ENO wine bar.
Swissôtel Chicago is located where the Chicago River meets the Lakefront. Designed by noted Chicago architect Harry Weese, Swissôtel Chicago's famous triangular structure offers the most spectacular views of Grant Park and Lake Michigan. Lobby renovation completed in 2012.
Overall 8.5 Excellent
Based on 12,246 reviews
All reviews
- All reviews
- Business
- Couples
- Families
- Solo
Good
6.0
Pros: Location
Excellent
9.6
Pros: Fantastic view on SE corner, 17th floor
Excellent
10.0
Pros: The proximity to everything and the cleanliness factor.
Excellent
10.0
Pros: I love the room size and beautiful location.
Poor
1.0
Pros: Staff Was Friendly
Excellent
8.0
Pros: Valet parking was courteous and fast. Check in was fast. Great location near many forms of transportation and food. Our room had a great view of the river and navy pier at night
Good
7.0
Pros: Nice hotel, helpful staff.
Excellent
10.0
Pros: Great location. I could walk to my seminar.
Excellent
10.0
Pros: Service was excellent as was the location - and room service was delicious!!
Excellent
10.0
Pros: Location and style
Excellent
8.0
Pros: Perfect location and beautiful view of the Chicago river from my room. You could see navy pier in one direction and the Wrigley building in the other. Room was imaculate. Staff at front desk were very pleasant and helpful.
Excellent
10.0
Pros: Bed and pillows were so comfortable that I slept in both days.
Details
Reviews
Overall 8.5 Excellent
Based on 12,246 reviews
Location
9.0
Room
7.9
Service
7.9
Cleanliness
7.2
Wellness
7.0
Beach
7.0
Amenities
6.4
Bar
6.3
WiFi
5.8
Value
5.2
Breakfast
4.6
Location
8.8
Service
8.0
Wellness
7.5
Room
7.5
Cleanliness
6.8
Food
6.3
Amenities
6.1
Bar
6.0
Value
4.7
WiFi
4.7
Breakfast
4.1
Location
8.8
Room
8.1
Service
7.9
Cleanliness
7.6
Wellness
6.8
Bar
6.7
Food
6.4
Value
6.2
Amenities
5.8
Breakfast
4.8
WiFi
3.8
Location
8.6
Room
7.9
Service
7.6
Cleanliness
7.0
Wellness
6.6
Bar
6.2
Breakfast
5.5
Value
5.1
WiFi
4.4
Pool
3.8
Location
9.5
Service
8.3
Room
8.1
Cleanliness
7.0
Wellness
6.5
Food
6.2
Bar
6.0
Value
4.9
Breakfast
4.4
6.0 Good
Pros: Location
Cons: The mattress
9.6 Excellent
Pros: Fantastic view on SE corner, 17th floor
Cons: Not enough lounge space in the lobby. Small shower in very large room.
10.0 Excellent
Pros: The proximity to everything and the cleanliness factor.
Cons: I guess if I have to complain, we had trouble getting the room to warm up. But I really think that was due to the huge window that gave us a beautiful view
10.0 Excellent
Pros: I love the room size and beautiful location.
Cons: Did not like the mattress and the pillow, to soft and gave my a back pain.Have
1.0 Poor
Pros: Staff Was Friendly
Cons: Rooms not clean. Complained and got an upgrade which was equally dirty
8.0 Excellent
Pros: Valet parking was courteous and fast. Check in was fast. Great location near many forms of transportation and food. Our room had a great view of the river and navy pier at night
Cons: Amenity fee as a seperate charge. Most places will build the fee into rooms. I realize this changes nothing in price however the psychological effect of seeing an extra unexpected $20 a night fee leaves a bad taste in ones mouth
7.0 Good
Pros: Nice hotel, helpful staff.
Cons: Extra charge for room was not disclosed. Door lock broke. Room service was overpriced for what you get.
10.0 Excellent
Pros: Great location. I could walk to my seminar.
Cons: No.
10.0 Excellent
Pros: Service was excellent as was the location - and room service was delicious!!
Cons: Can't think of anything.
10.0 Excellent
Pros: Location and style
Cons: No
8.0 Excellent
Pros: Perfect location and beautiful view of the Chicago river from my room. You could see navy pier in one direction and the Wrigley building in the other. Room was imaculate. Staff at front desk were very pleasant and helpful.
Cons:
10.0 Excellent
Pros: Bed and pillows were so comfortable that I slept in both days.
Cons: Elevator operation was a little weird. First you enter your room floor then wait for it to tell you which elevator to get in. We checked in right when a conference had ended and it was chaos for a little while.
Swissôtel Chicago is located where the Chicago River meets the Lakefront. Designed by noted Chicago architect Harry Weese, Swissôtel Chicago's famous triangular structure offers the most spectacular views of Grant Park and Lake Michigan. Lobby renovation completed in 2012.
Located in the beating heart of the bustling downtown district, Sheraton Grand Chicago is a urban sanctuary amid iconic attractions. Embrace refined comfort in stylishly appointed hotel accommodations, enhanced by contemporary essentials, the ultra-comfortable Sheraton Signature Sleep Experience and striking views of the lake, river and cityscape. Delight your palate at our hotel restaurants, including Shula's Steak House and the laid-back Chicago Burger Company, open seasonally along the Riverwalk. Enjoy a coveted River North location near Michigan Avenue, Millennium Park, Navy Pier and the Magnificent Mile. Achieve your goals in 125,000 square feet of dynamic event space for meetings, conferences, weddings and social affairs. Punctuate a satisfying day of business or sightseeing with an exhilarating workout in our modern fitness center or a refreshing swim in our sparkling pool. An urban gem in a storied travel destination, our riverview hotel is the perfect home base for your visit to downtown Chicago.
Overall 8.5 Excellent
Based on 5,552 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Excellent
10.0
Pros: Location, appearance, views
Excellent
9.0
Pros: Concierge was great.
Excellent
8.0
Pros: The location is great!
Excellent
9.0
Pros: met my needs for reasonable price
Excellent
10.0
Pros: Liked the location. NBC lot was great for parking a large van. Room views were nice
Excellent
9.6
Pros: Room service food was excellent. Hotel was quiet and the beds were very comfortable.
Okay
5.0
Pros: Cleanliness
Excellent
10.0
Pros: Excellent staff, room was beautiful and very clean. Everyone was very helpful and friendly. Would definitely book again. Beautiful and elegant for a nice price.
Excellent
10.0
Pros: Everything you need is right there on site and very close to some great restaurants! The view from our room was spectacular
Excellent
10.0
Pros: Clean, comfortable and close to everything!
Excellent
8.0
Pros: Location
Excellent
10.0
Pros: I liked the facility, it was beautiful. I was there for a conference and we had classes in the hotel. Everything was very nice, food was good, staff was great. They were very accommodating and the concierge service is wonderful for helping you find places to go in Chicago. I had never been to Chicago so this was most helpful.
Details
Reviews
Overall 8.5 Excellent
Based on 5,552 reviews
Location
9.1
Service
7.8
Room
7.4
Vibe
6.4
Breakfast
6.3
Bar
6.2
Food
5.9
WiFi
5.5
Pool
4.3
Value
3.9
Location
9.0
Cleanliness
7.3
Service
7.3
Room
7.0
Breakfast
6.4
Comfort
6.2
Vibe
5.8
Food
5.4
Pool
4.1
Value
3.6
WiFi
3.5
Location
9.3
Service
8.1
Room
7.4
Bar
6.6
Comfort
6.3
Vibe
5.9
Food
5.2
Value
3.8
Location
9.0
Service
7.6
Room
7.3
Comfort
6.5
Value
4.1
Location
8.7
Service
6.7
Comfort
6.1
Room
6.1
Vibe
5.3
Value
3.6
10.0 Excellent
Pros: Location, appearance, views
Cons: Front desk agent was rude
9.0 Excellent
Pros: Concierge was great.
Cons:
8.0 Excellent
Pros: The location is great!
Cons: Our room was a little dated, specifically the bathroom. There was paint peeling in the shower, dust on the vanity, and dirt in the door jam. For the price, I would expect more.
9.0 Excellent
Pros: met my needs for reasonable price
Cons:
10.0 Excellent
Pros: Liked the location. NBC lot was great for parking a large van. Room views were nice
Cons: Had to add names at check in because we didn’t arrive at the same time and that presented an issue having to be transferred to 3 people to add a name.
9.6 Excellent
Pros: Room service food was excellent. Hotel was quiet and the beds were very comfortable.
Cons: Like most hotels in Chicago, it was pricey.
5.0 Okay
Pros: Cleanliness
Cons: They charge for WiFi
10.0 Excellent
Pros: Excellent staff, room was beautiful and very clean. Everyone was very helpful and friendly. Would definitely book again. Beautiful and elegant for a nice price.
Cons: The Starbucks was not open later in the afternoon in the little cafe down stairs.
10.0 Excellent
Pros: Everything you need is right there on site and very close to some great restaurants! The view from our room was spectacular
Cons:
10.0 Excellent
Pros: Clean, comfortable and close to everything!
Cons: N/A
8.0 Excellent
Pros: Location
Cons: Pool was cold
10.0 Excellent
Pros: I liked the facility, it was beautiful. I was there for a conference and we had classes in the hotel. Everything was very nice, food was good, staff was great. They were very accommodating and the concierge service is wonderful for helping you find places to go in Chicago. I had never been to Chicago so this was most helpful.
Cons: The only thing I can think of and that I heard others say was that for the money you paid for the room there should be a microwave and refrigerator. There was a refrigerator but it was full of their stuff that you could by. I had some left over Chicago pizza that I could not take back to the room because there was not where to keep it. You can request an additional refrigerator but I didn't want to do that for some pizza.
Located in the beating heart of the bustling downtown district, Sheraton Grand Chicago is a urban sanctuary amid iconic attractions. Embrace refined comfort in stylishly appointed hotel accommodations, enhanced by contemporary essentials, the ultra-comfortable Sheraton Signature Sleep Experience and striking views of the lake, river and cityscape. Delight your palate at our hotel restaurants, including Shula's Steak House and the laid-back Chicago Burger Company, open seasonally along the Riverwalk. Enjoy a coveted River North location near Michigan Avenue, Millennium Park, Navy Pier and the Magnificent Mile. Achieve your goals in 125,000 square feet of dynamic event space for meetings, conferences, weddings and social affairs. Punctuate a satisfying day of business or sightseeing with an exhilarating workout in our modern fitness center or a refreshing swim in our sparkling pool. An urban gem in a storied travel destination, our riverview hotel is the perfect home base for your visit to downtown Chicago.
The Embassy Suites Chicago Downtown hotel is only three blocks from Michigan Avenue's Magnificent Mile and walking distance from the American Girl Place, Water Tower Place, Chicago Merchandise Mart, Chicago Apparel Center, Loyola University, House of Blues, Chicago Museum of Contemporary Art and the Rush Street night life. This full-service upscale all-suite hotel is just a short cab ride from Navy Pier, Grant Park, the Art Institute of Chicago, Shedd Aquarium, Field Museum, Lincoln Park Zoo, McCormick Place, Soldier Field - home of the Chicago Bears, the United Center - home of the Chicago Bulls & Chicago Black Hawks, Wrigley Field - home of the Chicago Cubs and US Cellular Field - home of the Chicago White Sox. Guests of the Embassy Suites Chicago Downtown hotel stay in NEWLY RENOVATED spacious two-room suites and receive a free cooked-to-order breakfast and an evening manager's reception Mondays- Fridays. High-speed internet access is available throughout the hotel. A free trolley shuttle (seasonal) to popular Navy Pier is one block from the hotel as is the CTA Red Line subway serving both the Loop as well as both Wrigley Field (Cubs) and U.S. Cellular Field (White Sox) stadiums.
Overall 8.5 Excellent
Based on 3,485 reviews
All reviews
- All reviews
- Families
- Couples
- Business
Excellent
8.8
Pros: The hotel was nice, clean rooms, comfortable beds, good location. The breakfast was EXCELLENT. Happy hour was a very nice plus, I totally would stay there again.
Excellent
10.0
Pros: The room was comfortable. Breakfast was great.
Excellent
8.0
Pros: Great having a separate bedroom and lounge and was very clean. Great breakfast included, and drinks in the evening. Great location close to many eating places, Magnificent Mile for shopping, and many of Chicago’s attractions.
Excellent
10.0
Pros: Great location! Loved the happy hour and breakfast options. The staff and set up was very efficient so they were able to serve a number of people in a short amount of time. Will definitely go back and stay at this hotel again!
Excellent
9.0
Excellent
10.0
Pros: Great cocktail reception and amazing breakfast
Excellent
10.0
Pros: I liked the location the cleanliness of the room and the hotel in general I always have a pleasant stay when I visit that particular Embassy Suites
Good
7.0
Pros: Very good location, central to a lot of food/shopping.
Excellent
10.0
Pros: The invigorating crowd on Chicago Marathon weekend.
Poor
1.0
Pros: Nothing
Excellent
10.0
Pros: Great hotel in a great location.
Good
6.0
Pros: Location was great
Details
Reviews
Overall 8.5 Excellent
Based on 3,485 reviews
Bar
9.8
Location
9.3
Breakfast
9.2
Service
8.1
Value
8.0
Room
6.9
Pool
5.4
WiFi
4.7
Wellness
4.1
Bar
9.9
Breakfast
9.3
Location
8.9
Food
8.8
Service
7.6
Value
7.5
Cleanliness
6.6
Comfort
5.7
Room
5.6
Pool
5.2
Wellness
4.1
WiFi
3.6
Bar
9.8
Location
9.5
Breakfast
9.0
Service
8.3
Value
8.2
Comfort
6.7
Room
6.6
Vibe
5.9
WiFi
3.2
Location
9.4
Breakfast
9.2
Service
8.2
Room
6.2
8.8 Excellent
Pros: The hotel was nice, clean rooms, comfortable beds, good location. The breakfast was EXCELLENT. Happy hour was a very nice plus, I totally would stay there again.
Cons: Nothing.
10.0 Excellent
Pros: The room was comfortable. Breakfast was great.
Cons: No hot tub in the pool area.
8.0 Excellent
Pros: Great having a separate bedroom and lounge and was very clean. Great breakfast included, and drinks in the evening. Great location close to many eating places, Magnificent Mile for shopping, and many of Chicago’s attractions.
Cons: The pilllows are so soft you might as well not have one. No laundry to do own washing. Very noisy during night - even on 9th floor. Asked for Wake Up call as had a flight to catch on day of time change - person forgot time had changed so woken at 5 am rather than 6 am!
10.0 Excellent
Pros: Great location! Loved the happy hour and breakfast options. The staff and set up was very efficient so they were able to serve a number of people in a short amount of time. Will definitely go back and stay at this hotel again!
Cons:
9.0 Excellent
Pros:
Cons: Beds outdated
10.0 Excellent
Pros: Great cocktail reception and amazing breakfast
Cons: Hotel porter loaded our truck with all the suitcases he had in the storage area. We got to the airport and we were missing 2 of my bags.We also had someone else’s bag. My daughter had to return to the hotel with the bag and get my bag.
10.0 Excellent
Pros: I liked the location the cleanliness of the room and the hotel in general I always have a pleasant stay when I visit that particular Embassy Suites
Cons: No
7.0 Good
Pros: Very good location, central to a lot of food/shopping.
Cons: Most hotels I stay at have check-in around 3 and check out by noon, without asking for an extension. 4pm and 11am is even less time at the hotel which for a nice hotel seems odd. Also no self-park which the other Embassy downtown has available.
10.0 Excellent
Pros: The invigorating crowd on Chicago Marathon weekend.
Cons:
1.0 Poor
Pros: Nothing
Cons: It had black mold all over the room and the room was not safe for human dwelling. I also got a huge electric shock from turning off a lamp in the front room. It was a high voltage shock that could have killed me! It would have killed almost and any child!
10.0 Excellent
Pros: Great hotel in a great location.
Cons:
6.0 Good
Pros: Location was great
Cons: Ice machine didn't work properly, had to walk to next level for ice.
The Embassy Suites Chicago Downtown hotel is only three blocks from Michigan Avenue's Magnificent Mile and walking distance from the American Girl Place, Water Tower Place, Chicago Merchandise Mart, Chicago Apparel Center, Loyola University, House of Blues, Chicago Museum of Contemporary Art and the Rush Street night life. This full-service upscale all-suite hotel is just a short cab ride from Navy Pier, Grant Park, the Art Institute of Chicago, Shedd Aquarium, Field Museum, Lincoln Park Zoo, McCormick Place, Soldier Field - home of the Chicago Bears, the United Center - home of the Chicago Bulls & Chicago Black Hawks, Wrigley Field - home of the Chicago Cubs and US Cellular Field - home of the Chicago White Sox. Guests of the Embassy Suites Chicago Downtown hotel stay in NEWLY RENOVATED spacious two-room suites and receive a free cooked-to-order breakfast and an evening manager's reception Mondays- Fridays. High-speed internet access is available throughout the hotel. A free trolley shuttle (seasonal) to popular Navy Pier is one block from the hotel as is the CTA Red Line subway serving both the Loop as well as both Wrigley Field (Cubs) and U.S. Cellular Field (White Sox) stadiums.
Overall 8.5 Excellent
Based on 2,063 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
10.0
Pros: Suite type room for affordable price. Wonderful access to Michigan Ave, Art Museum, and river. Breakfast included was great.
Good
7.4
Pros: Great downtown location
Excellent
8.5
Pros: Great price and location.
Excellent
8.8
Pros: Location...Well appointed rooms
Excellent
10.0
Pros: Have to say I was pleasantly surprised. The reviews worried me but this hotel is amazing and the staff is very helpful. We arrived late (1:30 am) and was given one of their vacation rentals and were told we would need to move to another room the next morning. They upgraded us to a corner room suite for our full stay. The view of the river was perfect!
Good
7.0
Pros: Location is fantastic. The elevator was down for a day and a half. took 20 plus minutes to get a lift to the 37th floor. Other than that it was great . Doorman was very helpful and staff was friendly.
Excellent
10.0
Pros: The view
Good
7.7
Pros: Riverfront central location next to Michigan Avenue. The view outside the window of the river is great, Trump Tower is a matter of taste. The gym is fantastic with nice equipment, a great view and it is empty in the mornings. Hoyt's is a nice bar.
Excellent
9.6
Pros: Everything was kept clean and it was the perfect location
Excellent
10.0
Pros: That shower in the king room was to die for.
Good
7.1
Pros: The staff was excellent. Very helpful, respectful, and pleasant. The doorman, Mark, had exceptional guest service skills. I felt completely taken care of.
Excellent
10.0
Pros: Comfortable room with a great view of the river on the 25th floor
Good
7.0
Pros: I had booked a 'Deluxe' room with city view and got a good deal via booking.com. Based on the (very) positive reviews here I was at first a bit disappointed. There was nothing wrong with the room, in fact it is rather spacious, but in the end it was rather basic and maybe not as good as I had expected. I then asked for an upgrade and for a small additional fee changed my reservation to a 'Superior' room with river view - and this room was really very nice. It is much more modern than the 'Deluxe' room, the bathroom is amazing and overall its just more luxurious and definately worth the extra fee. My recommendation: they have 'superior' rooms that have bathtub and shower combined and some that have them apart. The rooms that have them apart are apparently nicer but there are also not so many of those. Furthermore, the gym is very good and modern, apparently it has been renovated recently.
Okay
5.7
Pros: Great location by the river with great views. Its very close to the centre of Chicago. Our room was large and clean, though the coffee machine took some working out.
Good
6.3
Pros: clean, friendly and good location
Good
7.3
Pros: We were thrilled with the river view room, its spaciousness, and the hotel's proximity to major attractions and shopping.
Good
7.0
Pros: I had stayed at this hotel before and enjoyed my stay. It is in the center of town close to where I need to be and is moderatly priced for the area.
Excellent
8.0
Pros: location
Excellent
8.0
Pros: The staff were extremely helpful and accommodating. They were always willing to give suggestions and help us have a great experience in Chicago. I also liked the view! It was fantastic! If you have a choice, go for a corner room- the 14'S.
Okay
4.0
Pros: $self.pros
Good
7.2
Pros: The holet was in a great location, close to everything. the river view was very nice worht the extra $. I would definetely stay again!
Excellent
8.0
Pros: large room with very comfortable bed. The bath and particularly shower with large overhead nozzle were clean and neat design. Good location.
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Cons: $self.cons
Details
Reviews
Overall 8.5 Excellent
Based on 2,063 reviews
Location
9.4
Room
7.8
Service
7.5
Vibe
6.4
WiFi
5.2
Value
5.0
Breakfast
4.7
Amenities
3.2
Location
9.4
Room
7.8
Cleanliness
7.3
Service
7.3
Vibe
6.1
Breakfast
4.9
Value
4.3
WiFi
3.2
Amenities
3.1
Location
9.3
Bar
7.4
Room
7.4
Service
6.9
Comfort
6.3
Vibe
6.3
Food
6.1
Value
4.8
Breakfast
4.2
WiFi
4.0
Amenities
3.1
Location
9.7
Room
7.1
Service
7.1
Comfort
7.0
Food
6.3
Cleanliness
6.1
Breakfast
5.2
Vibe
4.8
WiFi
3.5
Amenities
2.9
Location
9.4
Service
7.7
Comfort
7.2
Room
7.2
Food
6.4
Value
5.2
Vibe
5.1
Breakfast
4.9
Amenities
3.0
10.0 Excellent
Pros: Suite type room for affordable price. Wonderful access to Michigan Ave, Art Museum, and river. Breakfast included was great.
Cons: Charging $300 for potential incidental usage is exorbitant.
7.4 Good
Pros: Great downtown location
Cons: An elevator was down for a major overhaul, fine. One of the three remaining was getting stuck on floors for extended periods of time, and we heard it even fell four floors while someone was on it. Customer’s safety is clearly not a number one concern for this hotel.
8.5 Excellent
Pros: Great price and location.
Cons: The bathroom was not clean, there was a previous guest's hair all over the shower walls. It was pretty disgusting.
8.8 Excellent
Pros: Location...Well appointed rooms
Cons: Hot water wasn’t working in multiple occasions during our trip. Caused me to take a cold shower one morning.
10.0 Excellent
Pros: Have to say I was pleasantly surprised. The reviews worried me but this hotel is amazing and the staff is very helpful. We arrived late (1:30 am) and was given one of their vacation rentals and were told we would need to move to another room the next morning. They upgraded us to a corner room suite for our full stay. The view of the river was perfect!
Cons: Facing the Trump Tower.......
7.0 Good
Pros: Location is fantastic. The elevator was down for a day and a half. took 20 plus minutes to get a lift to the 37th floor. Other than that it was great . Doorman was very helpful and staff was friendly.
Cons: ELEVATOR>>>>
10.0 Excellent
Pros: The view
Cons: No microwave. I needed for medicine I take.
7.7 Good
Pros: Riverfront central location next to Michigan Avenue. The view outside the window of the river is great, Trump Tower is a matter of taste. The gym is fantastic with nice equipment, a great view and it is empty in the mornings. Hoyt's is a nice bar.
Cons: No minibar or snacks for kids. Big complimentary Bottled water, creamer and sugar for coffee are prerequisites for a grand hotel. Parking is tight even with valet parking with congestion outside the hotel.
9.6 Excellent
Pros: Everything was kept clean and it was the perfect location
Cons: I brought leftover breakfast home but couldn't eat it the next day before we left for the train because there weren't any public microwaves. They rip you off by making you pay 20 bucks to get one sent to your room
10.0 Excellent
Pros: That shower in the king room was to die for.
Cons: No air vents in the bathroom.
7.1 Good
Pros: The staff was excellent. Very helpful, respectful, and pleasant. The doorman, Mark, had exceptional guest service skills. I felt completely taken care of.
Cons: The room was hot and muggy, which didn't change despite having the thermostat set as low as it would go. The elevators took FOREVER. It was not uncommon to wait 10-15 minutes once calling the elevator to have it arrive. Food in the hotel was fine, nothing special and expensive.
10.0 Excellent
Pros: Comfortable room with a great view of the river on the 25th floor
Cons:
7.0 Good
Pros: I had booked a 'Deluxe' room with city view and got a good deal via booking.com. Based on the (very) positive reviews here I was at first a bit disappointed. There was nothing wrong with the room, in fact it is rather spacious, but in the end it was rather basic and maybe not as good as I had expected. I then asked for an upgrade and for a small additional fee changed my reservation to a 'Superior' room with river view - and this room was really very nice. It is much more modern than the 'Deluxe' room, the bathroom is amazing and overall its just more luxurious and definately worth the extra fee. My recommendation: they have 'superior' rooms that have bathtub and shower combined and some that have them apart. The rooms that have them apart are apparently nicer but there are also not so many of those. Furthermore, the gym is very good and modern, apparently it has been renovated recently.
Cons: Some of the staff at the front desk is more helpful than others. At first they told me a room upgrade is generally not possible, then I asked someone else a bit later and all over sudden it was possible. Also, some of the staff at the main entrance does not seem very attentive. The attached bar/restaurant is okay, not amazing, but okay.
5.7 Okay
Pros: Great location by the river with great views. Its very close to the centre of Chicago. Our room was large and clean, though the coffee machine took some working out.
Cons: Think for the price breakfast should be included
6.3 Good
Pros: clean, friendly and good location
Cons:
7.3 Good
Pros: We were thrilled with the river view room, its spaciousness, and the hotel's proximity to major attractions and shopping.
Cons:
7.0 Good
Pros: I had stayed at this hotel before and enjoyed my stay. It is in the center of town close to where I need to be and is moderatly priced for the area.
Cons:
8.0 Excellent
Pros: location
Cons: nothing much
8.0 Excellent
Pros: The staff were extremely helpful and accommodating. They were always willing to give suggestions and help us have a great experience in Chicago. I also liked the view! It was fantastic! If you have a choice, go for a corner room- the 14'S.
Cons: Nope! It was great!
4.0 Okay
Cons: The hallways had a foul odor.
7.2 Good
Pros: The holet was in a great location, close to everything. the river view was very nice worht the extra $. I would definetely stay again!
Cons: It was lacking a holtel bar and restraunt and other amenities.
8.0 Excellent
Pros: large room with very comfortable bed. The bath and particularly shower with large overhead nozzle were clean and neat design. Good location.
The Palmer House Hilton - The Chicago Hotel The World Knows Best Welcome to The Palmer House: a Hilton Hotel - an iconic, world-class downtown Chicago hotel and gateway to Chicago's rejuvenated Loop scene. A modern Chicago grand hotel, the Palmer House is a lively destination within walking distance of the best attractions the city of Chicago has to offer like Millennium Park, Grant Park, Lake Michigan, the Art Institute of Chicago, the theater district, and the Magnificent Mile. Representing a locale close to the best of the city's offerings, shopping on the famed State Street and Jeweler's Row on Wabash Avenue. The Palmer House Hilton Destination: Jay Pritzker Pavilion at Millennium Park, The School of the Art Institute of Chicago, Macy's on State Street, Shopping on the "Mag Mile", Sears Tower, Bank of America Theatre, Chicago Theatre, Oriental Theatre, Goodman Theatre, Chicago Symphony Orchestra, Lyric Opera, Chicago Architecture Foundation, Shedd Aquarium, Field Museum, Adler Planetarium, Spertus Institute of Jewish Studies, Navy Pier, John Hancock Observatory, McCormick Place Convention Center, Chicago Water Tower. The Palmer House Hilton Hotel Location: Museum of Science and Industry, Lincoln Park Zoo, Peggy Notebaert Nature Museum, Brookfield Zoo, Chicago Botanic Garden. The Palmer House Hilton hotel is also a short train or bus ride from U.S. Cellular Field, home of the Chicago White Sox, Wrigley Field, home of the Chicago Cubs, Soldier Field, home of the Chicago Bears, and the United Center, home of the Chicago Bulls and Chicago Blackhawks. As the longest continuously operating hotel in North America, The Palmer House Hilton hotel in Chicago, Illinois has been the destination of choice for every U.S. president since Ulysses S. Grant, world leaders and dignitaries, celebrities, and Chicago's movers-and-shakers. Catering to on-the-go visitors who expect the finest in dining, entertainment and services, the Palmer House is a luxury Chicago hotel that transcends generations with a modern twist on its rich traditions. The Palmer House Hilton Hotel Luxury: Lavishly renovated guest rooms and suites, Upscale furnishings and lush hospitality suites for events, Lockwood, a critically acclaimed "Luxe-dining" restaurant rooted in French and Italian traditions, offering an upscale dining experience as well as business breakfast and lunch seven days a week, Experience Potter's Lounge, a place for legendary cocktailing in the Loop to meet for sophisticated, but relaxed, conversation over drinks, A new Lobby Bar for cocktails and light fare before dinner or the theatre, Walk to State Street retail shopping, Health Club by Precor (usage fee) and a complimentary indoor pool & whirlpool, A highly-trained, award-winning Event and Service Teams for meetings and events, New retail stores on the street level, New on-site Valet Parking, Executive Level that offers virtually "a hotel within a hotel" with a long list of special amenities suited for that busy executive, A self-contained 7th floor conference rooms include thirty-eight function rooms which can accommodate virtually every business need. The Palmer House Hilton Hospitality From the famous Empire Room to the prestigious Grand and State ballrooms, the Palmer House caters to the city's finest social events and meetings. The guest rooms and suites match the hotel's French Baroque styling with metropolitan flair. An architectural wonder in the heart of Chicago, the Palmer House is a sophisticated urban destination that meets the needs of the modern traveler, meetings attendees and Chicagoans alike. With the exceptional service you require and Chicago's most popular Chicago attractions just outside your door, the Palmer House hotel is ready to welcome and host you. Travel should take you places.
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Overall 8.4 Excellent
Based on 10,913 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
9.0
Pros: Fabulous lobby and atmosphere
Excellent
8.0
Pros: Love the old historical feel
Good
7.0
Pros: Location and lobby area.
Excellent
8.0
Pros: I liked its central location in the heart of downtown Chicago. It is located by the Metra Train Station which was within a few feet from the Hilton.
Excellent
10.0
Pros: The room was large, quiet, clean, nicely appointed. Elevators were fast. The evening lounge area was dynamic. Location for walking was excellent. Secured parking was appreciated.
Okay
4.0
Pros: The computers were down when we tried to check in. Instead of taking a manual approach they turned us away and then three hours later started to manually check in guests which created a huge backlog and frustrated guests. If manual check in approach would have occurred early on, guest experience would have been much more positive.
Excellent
8.0
Pros: Good location. Beautiful entrance lobby with nice cocktail bar. My room was comfortable. Price was more competitive than others nearby.
Okay
4.0
Pros: Great location, accessible to many shops and parks
Excellent
8.8
Pros: When I called for help with the Internet, I quickly received explicit instructions how to fix the problem. After I thanked them and hung up, I followed the directions and it worked immediately. 5 minutes later, the person who had helped me called me back to make sure I was able to solve the problem. That has NEVER happened to me in 40 years of travel. Extraordinary service that made a HUGE positive impression on me.
Excellent
8.0
Pros: good location and beautiful place
Excellent
9.0
Pros: Location work great for going toHamilton!
Excellent
8.0
Pros: Good downtown location, building features beautiful, old architectural details.
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Details
Reviews
Overall 8.4 Excellent
Based on 10,913 reviews
Location
9.4
Vibe
8.2
Amenities
8.0
Bar
7.3
Service
7.3
Breakfast
7.0
Beach
6.7
Value
5.3
WiFi
5.1
Cleanliness
4.9
Room
4.9
Comfort
4.2
Pool
1.2
Location
9.6
Vibe
7.5
Breakfast
7.2
Service
7.1
Bar
6.8
Value
5.2
Comfort
4.8
Room
4.6
Cleanliness
4.4
WiFi
3.4
Pool
1.2
Location
9.5
Service
7.4
Bar
7.2
Breakfast
7.1
Cleanliness
5.1
Room
4.4
Comfort
4.0
WiFi
3.1
Location
9.5
Vibe
7.9
Service
7.3
Value
5.0
Cleanliness
4.9
Room
4.6
Comfort
3.9
WiFi
3.6
Location
8.9
Amenities
7.7
Vibe
7.5
Service
6.8
Value
4.8
Room
4.3
Comfort
3.9
WiFi
3.8
9.0 Excellent
Pros: Fabulous lobby and atmosphere
Cons: I separate line for people checking out would save time.
8.0 Excellent
Pros: Love the old historical feel
Cons: Check in needs to be better. We waited in line for 55 minutes to check in and when asked why it took so long, they told us that was normal.
7.0 Good
Pros: Location and lobby area.
Cons: Front desk staff could be nicer. Computer system was down and they were rude.
8.0 Excellent
Pros: I liked its central location in the heart of downtown Chicago. It is located by the Metra Train Station which was within a few feet from the Hilton.
Cons: The only thing I did not like was not being told what size bed we were getting in our room until we got to the hotel. We upgraded to a larger bed because a full size was not big enough.
10.0 Excellent
Pros: The room was large, quiet, clean, nicely appointed. Elevators were fast. The evening lounge area was dynamic. Location for walking was excellent. Secured parking was appreciated.
Cons: I understand the constraints of an older hotel but the vanity space was a challenge! But not a game-breaker.
4.0 Okay
Pros: The computers were down when we tried to check in. Instead of taking a manual approach they turned us away and then three hours later started to manually check in guests which created a huge backlog and frustrated guests. If manual check in approach would have occurred early on, guest experience would have been much more positive.
Cons:
8.0 Excellent
Pros: Good location. Beautiful entrance lobby with nice cocktail bar. My room was comfortable. Price was more competitive than others nearby.
Cons: Breakfast wasn't included. Not clear if it was offered.
4.0 Okay
Pros: Great location, accessible to many shops and parks
Cons: System was done during check in . Long waiting in the hall - didn't feel like it was treated nicely/welcoming. In addition, I still have not received my reward credit yet after the payment has been made. I have sent the email to customer service . Hopefully I can get the response soon.
8.8 Excellent
Pros: When I called for help with the Internet, I quickly received explicit instructions how to fix the problem. After I thanked them and hung up, I followed the directions and it worked immediately. 5 minutes later, the person who had helped me called me back to make sure I was able to solve the problem. That has NEVER happened to me in 40 years of travel. Extraordinary service that made a HUGE positive impression on me.
Cons: The electronic pad in the room which offered a lot of information about the hotel and the neighborhood did not work when I tried to use it....probably because the hotel’s systems had gone down a few hours before we checked in. It worked the following morning. The Check-in lines were very long, but moved fairly quickly and staff did a good job handling it. This was nobody’s fault.
8.0 Excellent
Pros: good location and beautiful place
Cons: old
9.0 Excellent
Pros: Location work great for going toHamilton!
Cons: Happy with all you did for us!
8.0 Excellent
Pros: Good downtown location, building features beautiful, old architectural details.
Cons: Very large property that serves large convention groups. The lobby bar was always very loud and very crowded. Our bathroom, while clean, needed a refresh (grout was crumbling, bath tub had a couple rust spots).
The Palmer House Hilton - The Chicago Hotel The World Knows Best Welcome to The Palmer House: a Hilton Hotel - an iconic, world-class downtown Chicago hotel and gateway to Chicago's rejuvenated Loop scene. A modern Chicago grand hotel, the Palmer House is a lively destination within walking distance of the best attractions the city of Chicago has to offer like Millennium Park, Grant Park, Lake Michigan, the Art Institute of Chicago, the theater district, and the Magnificent Mile. Representing a locale close to the best of the city's offerings, shopping on the famed State Street and Jeweler's Row on Wabash Avenue. The Palmer House Hilton Destination: Jay Pritzker Pavilion at Millennium Park, The School of the Art Institute of Chicago, Macy's on State Street, Shopping on the "Mag Mile", Sears Tower, Bank of America Theatre, Chicago Theatre, Oriental Theatre, Goodman Theatre, Chicago Symphony Orchestra, Lyric Opera, Chicago Architecture Foundation, Shedd Aquarium, Field Museum, Adler Planetarium, Spertus Institute of Jewish Studies, Navy Pier, John Hancock Observatory, McCormick Place Convention Center, Chicago Water Tower. The Palmer House Hilton Hotel Location: Museum of Science and Industry, Lincoln Park Zoo, Peggy Notebaert Nature Museum, Brookfield Zoo, Chicago Botanic Garden. The Palmer House Hilton hotel is also a short train or bus ride from U.S. Cellular Field, home of the Chicago White Sox, Wrigley Field, home of the Chicago Cubs, Soldier Field, home of the Chicago Bears, and the United Center, home of the Chicago Bulls and Chicago Blackhawks. As the longest continuously operating hotel in North America, The Palmer House Hilton hotel in Chicago, Illinois has been the destination of choice for every U.S. president since Ulysses S. Grant, world leaders and dignitaries, celebrities, and Chicago's movers-and-shakers. Catering to on-the-go visitors who expect the finest in dining, entertainment and services, the Palmer House is a luxury Chicago hotel that transcends generations with a modern twist on its rich traditions. The Palmer House Hilton Hotel Luxury: Lavishly renovated guest rooms and suites, Upscale furnishings and lush hospitality suites for events, Lockwood, a critically acclaimed "Luxe-dining" restaurant rooted in French and Italian traditions, offering an upscale dining experience as well as business breakfast and lunch seven days a week, Experience Potter's Lounge, a place for legendary cocktailing in the Loop to meet for sophisticated, but relaxed, conversation over drinks, A new Lobby Bar for cocktails and light fare before dinner or the theatre, Walk to State Street retail shopping, Health Club by Precor (usage fee) and a complimentary indoor pool & whirlpool, A highly-trained, award-winning Event and Service Teams for meetings and events, New retail stores on the street level, New on-site Valet Parking, Executive Level that offers virtually "a hotel within a hotel" with a long list of special amenities suited for that busy executive, A self-contained 7th floor conference rooms include thirty-eight function rooms which can accommodate virtually every business need. The Palmer House Hilton Hospitality From the famous Empire Room to the prestigious Grand and State ballrooms, the Palmer House caters to the city's finest social events and meetings. The guest rooms and suites match the hotel's French Baroque styling with metropolitan flair. An architectural wonder in the heart of Chicago, the Palmer House is a sophisticated urban destination that meets the needs of the modern traveler, meetings attendees and Chicagoans alike. With the exceptional service you require and Chicago's most popular Chicago attractions just outside your door, the Palmer House hotel is ready to welcome and host you. Travel should take you places.
Freehand Chicago is centrally located in Chicago, a 3-minute walk from Chinese Consulate and 5 minutes by foot from Holy Name Cathedral. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Overall 8.4 Excellent
Based on 6,261 reviews
All reviews
- All reviews
- Solo
- Couples
- Families
- Business
Excellent
9.2
Pros: Amazing hotel, cool interior design of the rooms and common areas, awesome location, nice bar
Excellent
9.0
Pros: The environment. It had this alt/bohemian/vintage vibe that I loved.
Excellent
10.0
Pros: Super cool decor, friendly staff, good location, overall a great experience.
Good
7.5
Pros: Very clean and easy check in/out, also the bar downstairs is cool
Poor
1.0
Pros: Absolutely nothing
Good
7.0
Pros: The location was great. If traveling alone and only need a place to sleep then this may be a good option.
Excellent
10.0
Pros: Yep, rooms are small but it was a good value for the cheap price.
Mediocre
2.0
Pros: Location of hotel was good.
Excellent
9.0
Pros: Great staff, very helpful. Great location handy to CTA, Michigan Ave, stores, stores, stores & large variety of restaurants. Really good TV (size & many channels to watch). Really nice bathroom, nice tiles & strong water pressure in shower.
Excellent
8.0
Pros: The rooms were so clean
Good
7.0
Pros: Great location perfect for traveler on a budget. I was in a quad shared room so cannot comment on other types of accommodations. Met my needs but roommates went to bed very early and slept very late so moving about the room was somewhat awkward as I was trying not to disrupt them. But overall, my experience was better than expected.
Excellent
9.0
Details
Reviews
Overall 8.4 Excellent
Based on 6,261 reviews
Location
9.7
Bar
8.8
WiFi
8.8
Value
8.0
Service
8.0
Room
6.2
Breakfast
5.3
Comfort
4.5
Location
9.6
Bar
8.9
Service
8.3
WiFi
7.9
Room
6.9
Comfort
5.7
Breakfast
3.9
Location
9.9
Bar
8.1
Service
7.2
Cleanliness
6.6
Breakfast
4.9
Room
3.5
Comfort
1.8
Location
9.7
Bar
8.7
Vibe
8.3
Service
7.8
Cleanliness
6.6
Amenities
5.7
Breakfast
5.4
Room
4.3
Comfort
3.7
Location
9.9
Bar
9.1
Vibe
8.2
Service
7.5
Breakfast
5.2
Room
4.4
Comfort
3.6
9.2 Excellent
Pros: Amazing hotel, cool interior design of the rooms and common areas, awesome location, nice bar
Cons: It was a little to cold in the room and nothing could help it, so I slept in my clothes
9.0 Excellent
Pros: The environment. It had this alt/bohemian/vintage vibe that I loved.
Cons: I was expecting a somewhat bigger room since I shared it with three other people. But, it was good for the price I payed and for a night.
10.0 Excellent
Pros: Super cool decor, friendly staff, good location, overall a great experience.
Cons:
7.5 Good
Pros: Very clean and easy check in/out, also the bar downstairs is cool
Cons: I stayed there twice times on a 10 days window and I didn’t get a bottom bed, even though I checked in early
1.0 Poor
Pros: Absolutely nothing
Cons: Everthing
7.0 Good
Pros: The location was great. If traveling alone and only need a place to sleep then this may be a good option.
Cons: The rooms are very small with the bed taking up most of the space. The bathroom was also small. The bed was low to the ground and uncomfortable.
10.0 Excellent
Pros: Yep, rooms are small but it was a good value for the cheap price.
Cons:
2.0 Mediocre
Pros: Location of hotel was good.
Cons: I did not care for this hotel. The room was so small you had shuffle to get around the bed. There was no type of cup or glass in the room. The room was very dirty. The only source for ice was the bar. One elevator was not working part of my stay.
9.0 Excellent
Pros: Great staff, very helpful. Great location handy to CTA, Michigan Ave, stores, stores, stores & large variety of restaurants. Really good TV (size & many channels to watch). Really nice bathroom, nice tiles & strong water pressure in shower.
Cons: I liked it all.
8.0 Excellent
Pros: The rooms were so clean
Cons: The atmosphere In the Bar downstairs
7.0 Good
Pros: Great location perfect for traveler on a budget. I was in a quad shared room so cannot comment on other types of accommodations. Met my needs but roommates went to bed very early and slept very late so moving about the room was somewhat awkward as I was trying not to disrupt them. But overall, my experience was better than expected.
Cons: Would have liked more info upon check-in. This was my first time but it seemed like many guests are repeat users and are already familiar with this type if lodging.
9.0 Excellent
Pros:
Cons: Not enough to eat for breakfast
Freehand Chicago is centrally located in Chicago, a 3-minute walk from Chinese Consulate and 5 minutes by foot from Holy Name Cathedral. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
With a stay at Central Loop Hotel, you'll be centrally located in Chicago, just a 3-minute walk from State Street and 5 minutes by foot from Willis Tower. Featured amenities include a 24-hour business center, express check-in, and express check-out.
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Overall 8.4 Excellent
Based on 4,628 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Poor
1.0
Pros: It was close to my event.
Excellent
10.0
Pros: Location was perfect for our long weekend of theatre.
Excellent
9.7
Pros: Didn’t partake in hotel breakfast. The bed was very comfortable
Good
7.7
Pros: Great location, staff was pretty friendly. Nice having the Elephant & Castle attached for food and drinks, no problem bringing beverages from the bar back to the room.
Excellent
9.0
Pros: Nice, clean, euro character. Good location
Excellent
10.0
Pros: The staff at the hotel were the friendliest staff I've ever met. The hotel was in a great location (1-2 blocks away from the L stops). The room was average size and very clean. We didn't spend hardly any time in the room, just to sleep.
Excellent
8.0
Pros: Excellent location, friendly staff, and pub next door with breakfast options.
Excellent
9.0
Pros: Location
Excellent
10.0
Pros: The cleanliness of the entire hotel, the friendliness and responsiveness of the staff were the two most important things. Then the perks - wine and cheese at 5pm and a gym in the lower level. The location is perfect for theaters, museums and Lake Michigan.
Excellent
8.0
Pros: I truly liked the flexibility of staff when asked to change or switch my room to a better looking, better outside view, better heating system and generally higher quality room, few floors up, and they/she was willing to do it seamlessly, for a nominal fee.
Excellent
10.0
Pros: Absolutely great location
Excellent
10.0
Pros: Everything was very nice food was amazing and fresh
Details
Reviews
Overall 8.4 Excellent
Based on 4,628 reviews
Location
9.6
Bar
9.3
Food
8.7
Service
8.5
WiFi
8.2
Value
8.0
Room
6.0
Vibe
5.5
Comfort
4.3
Breakfast
3.0
Location
9.7
Wellness
8.6
Service
8.3
Value
7.7
WiFi
6.8
Room
6.0
Vibe
5.1
Comfort
4.6
Breakfast
2.9
Location
9.7
Food
8.7
Service
8.5
Value
7.6
Room
5.4
Vibe
4.4
Comfort
4.1
Breakfast
2.7
Location
9.7
Bar
9.4
Service
8.9
Food
8.8
Value
7.6
Cleanliness
6.7
Amenities
6.1
Room
5.7
Vibe
4.6
Comfort
4.3
Breakfast
2.9
Location
9.7
Food
8.7
Service
8.7
Value
8.3
Wellness
8.3
Room
5.8
Vibe
4.6
Comfort
4.3
1.0 Poor
Pros: It was close to my event.
Cons: The valet parking was horrible. The rooms were so tiny and I was awaken by the noise of garbage trucks around 2 in the morning. I will never stay at this hotel ever again.
10.0 Excellent
Pros: Location was perfect for our long weekend of theatre.
Cons: Really nothing except maybe extend their wine tasting into the weekend.
9.7 Excellent
Pros: Didn’t partake in hotel breakfast. The bed was very comfortable
Cons: Nothing. I was delighted with my choice of botel
7.7 Good
Pros: Great location, staff was pretty friendly. Nice having the Elephant & Castle attached for food and drinks, no problem bringing beverages from the bar back to the room.
Cons: The king bed we booked was very clearly 2 twin beds pushed together with a zippered-in gap filler that sort of worked. So it was wide but there was a dip in the middle and my feet were hanging off of the foot of the bed, I'm 5'9"... Some trash that wasn't ours under the bedside table when we arrived. As others have said the walls are very thin.
9.0 Excellent
Pros: Nice, clean, euro character. Good location
Cons: No
10.0 Excellent
Pros: The staff at the hotel were the friendliest staff I've ever met. The hotel was in a great location (1-2 blocks away from the L stops). The room was average size and very clean. We didn't spend hardly any time in the room, just to sleep.
Cons: The bed was VERY firm. The bathroom had very little counter space. The shower had low water pressure.
8.0 Excellent
Pros: Excellent location, friendly staff, and pub next door with breakfast options.
Cons: Rooms were small, bathroom privacy isn't possible with size of room.
9.0 Excellent
Pros: Location
Cons:
10.0 Excellent
Pros: The cleanliness of the entire hotel, the friendliness and responsiveness of the staff were the two most important things. Then the perks - wine and cheese at 5pm and a gym in the lower level. The location is perfect for theaters, museums and Lake Michigan.
Cons: Everything was great.
8.0 Excellent
Pros: I truly liked the flexibility of staff when asked to change or switch my room to a better looking, better outside view, better heating system and generally higher quality room, few floors up, and they/she was willing to do it seamlessly, for a nominal fee.
Cons: The concierge handling baggages was quite heedless as I saw him carrying the cart with bags and baggages where my bags dropped in my view.....so he needs more training and consideration on handling them.
10.0 Excellent
Pros: Absolutely great location
Cons: staff could be more friendly
10.0 Excellent
Pros: Everything was very nice food was amazing and fresh
Cons: Nothing
With a stay at Central Loop Hotel, you'll be centrally located in Chicago, just a 3-minute walk from State Street and 5 minutes by foot from Willis Tower. Featured amenities include a 24-hour business center, express check-in, and express check-out.
Steal the scene and experience the Gold Coast of Chicago like never before. Perfectly located on Lake Shore Drive, W Chicago - Lakeshore offers unlimited access to the very best of the city. You'll find everything you need to work and play in style - from sleek hotel rooms and suites with waterfront views to 14,000 square feet of venue space for amplified meetings and social gatherings. Break a sweat at FIT, which features all of the latest workout equipment. Make a splash at WET®, our heated indoor pool. Spoil yourself with a massage and a brownie at Bliss® Spa. Ignite your senses with inspired American cuisine prepared with a seasonal focus at CURRENT, our hotel restaurant. Socialize over cocktails at the Living Room, the place to see and be seen on the Gold Coast. Celebrate and succeed in dynamic event space, from intimate meeting rooms to the stunning 33rd-floor Altitude, overlooking the shores of Lake Michigan. Whatever brings you here, W Chicago - Lakeshore is ready to help you keep it fun.
Overall 8.4 Excellent
Based on 3,559 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
8.0
Excellent
9.6
Pros: Nice place.. Nice View.. Helpful Staff.. Really enjoyable and comfortable..
Good
6.0
Pros: Location
Good
7.0
Pros: Located right on Lake Michigan with amazing views! Staff awesome! Rooms clean and comfortable.
Mediocre
3.0
Pros: View
Excellent
10.0
Pros: The location,staff, and decor of the hotel.
Excellent
10.0
Pros: Brand new very clean. Great location
Good
6.3
Excellent
10.0
Pros: Location and the view.
Excellent
10.0
Excellent
9.0
Pros: location, staff, parking
Good
7.9
Pros: Location was good and hotel was nice
Details
Reviews
Overall 8.4 Excellent
Based on 3,559 reviews
Location
9.2
Service
7.5
Room
7.0
WiFi
6.2
Amenities
6.0
Cleanliness
5.8
Breakfast
5.2
Comfort
5.0
Food
5.0
Value
4.3
Location
9.4
Service
7.9
Amenities
6.1
Cleanliness
5.8
Room
5.5
Comfort
5.1
Food
4.9
WiFi
4.6
Value
4.3
Location
9.4
Service
7.5
Room
7.2
Amenities
6.0
Cleanliness
5.8
Breakfast
5.6
Food
5.2
Comfort
4.9
Value
4.5
WiFi
4.5
Location
9.0
Service
7.5
Room
6.8
Service
7.3
Room
5.8
Amenities
5.7
Comfort
4.9
8.0 Excellent
Pros:
Cons: Hotel rooms are too dark! Hallways of hotel are WAY TOO DARK!!
9.6 Excellent
Pros: Nice place.. Nice View.. Helpful Staff.. Really enjoyable and comfortable..
Cons: None...
6.0 Good
Pros: Location
Cons: Rude Staff. Broken elevators.
7.0 Good
Pros: Located right on Lake Michigan with amazing views! Staff awesome! Rooms clean and comfortable.
Cons: No coffee maker, fridge, or microwave in room. Although their was coffee Downstairs in lobby. Valet parking $64 a day. Drinks at bar were Ritz Carlton prices +.
3.0 Mediocre
Pros: View
Cons: Upon arrival asked for lower floor had to pay for upgrade. No fridge or coffee pot. No spa and staff lied about it. Pool burnt eyes from chemicals could not use. No access to overlook. I would rate as 2-3 star hotel I would never stay again
10.0 Excellent
Pros: The location,staff, and decor of the hotel.
Cons: Standard beds were smaller than other hotels we have stayed at.
10.0 Excellent
Pros: Brand new very clean. Great location
Cons: No
6.3 Good
Pros:
Cons: Room to small bathroom door wasn't working correctly bad impression for a hotel with that name
10.0 Excellent
Pros: Location and the view.
Cons:
10.0 Excellent
Pros:
Cons: $15 a day for internet!!!!
9.0 Excellent
Pros: location, staff, parking
Cons: no mini refrigerator in room
7.9 Good
Pros: Location was good and hotel was nice
Cons: We arrived at midnight and wanted to get a drink but the bar was closing so we couldn't despite it being advertised that the hotel bar was open until 1am. The staff were also not friendly and helpful.
Steal the scene and experience the Gold Coast of Chicago like never before. Perfectly located on Lake Shore Drive, W Chicago - Lakeshore offers unlimited access to the very best of the city. You'll find everything you need to work and play in style - from sleek hotel rooms and suites with waterfront views to 14,000 square feet of venue space for amplified meetings and social gatherings. Break a sweat at FIT, which features all of the latest workout equipment. Make a splash at WET®, our heated indoor pool. Spoil yourself with a massage and a brownie at Bliss® Spa. Ignite your senses with inspired American cuisine prepared with a seasonal focus at CURRENT, our hotel restaurant. Socialize over cocktails at the Living Room, the place to see and be seen on the Gold Coast. Celebrate and succeed in dynamic event space, from intimate meeting rooms to the stunning 33rd-floor Altitude, overlooking the shores of Lake Michigan. Whatever brings you here, W Chicago - Lakeshore is ready to help you keep it fun.
A stay at Warwick Allerton - Chicago places you in the heart of Chicago, steps from Michigan Avenue and Northwestern Memorial Hospital. Featured amenities include a 24-hour business center, express check-in, and express check-out.
Overall 8.0 Excellent
Based on 7,077 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Good
7.1
Pros: Location was great
Okay
5.0
Pros: In real estate they say location location location. The hotel is at the heart of the Magnificent Mile
Excellent
8.0
Pros: The special care of a waitress called Guadalupe. The reception staff was ok, not extremely friendly.
Excellent
8.0
Pros: Room
Good
7.0
Pros: The location
Excellent
8.8
Pros: Clean rooms, great price and location. Friendly house keeping
Excellent
10.0
Pros: The location was right off Michigan Avenue, very close to downtown shopping, restaurants and public transportation
Excellent
9.0
Pros: The bed and pillows were extremely comfortable, and the staff was extremely nice and very helpful. The area was perfect for us and what we made our trip for.
Mediocre
2.0
Pros: Location is Handy to shopping and restaurants.
Good
7.0
Pros: The location is superb. Sam and John at the front door are both gems. Give them raises!!!
Excellent
8.0
Pros: Very good location. All walking distances.
Okay
5.0
Pros: Good location.
Details
Reviews
Overall 8.0 Excellent
Based on 7,077 reviews
Location
9.6
Service
6.7
Food
6.2
Cleanliness
6.1
Breakfast
6.1
Value
5.8
Vibe
5.8
Room
5.8
Bar
5.5
WiFi
4.8
Comfort
4.2
Amenities
4.0
Location
9.7
Service
6.6
Breakfast
6.3
Food
6.3
Room
6.2
Bar
5.8
Value
5.8
Cleanliness
5.7
Vibe
5.5
Comfort
5.0
Amenities
3.7
WiFi
3.6
Location
9.5
Service
6.6
Breakfast
6.4
Food
6.4
Cleanliness
6.0
Vibe
6.0
Value
5.6
Bar
4.9
Room
4.7
Amenities
4.5
Comfort
3.2
WiFi
3.1
Location
9.9
Service
6.4
Room
6.3
Food
6.3
Cleanliness
5.7
Breakfast
5.7
Vibe
5.5
Value
5.5
Comfort
4.5
Amenities
3.9
WiFi
2.8
Location
9.5
Cleanliness
6.4
Value
5.9
Food
5.9
Service
5.9
Breakfast
5.8
Room
5.7
Vibe
4.7
Comfort
4.6
Amenities
3.4
WiFi
3.2
7.1 Good
Pros: Location was great
Cons: Really expensive and not good breakfast
5.0 Okay
Pros: In real estate they say location location location. The hotel is at the heart of the Magnificent Mile
Cons: Hotel room has clean unfortunately it hasn't been updated for some time and was incredibly small, hardly enough room for one person I couldn't image two person trying to move around you'd need a choreographer.
8.0 Excellent
Pros: The special care of a waitress called Guadalupe. The reception staff was ok, not extremely friendly.
Cons: The size of the room was ok, coming from Dubai it felt a bit small. The receptionists were not extremely friendly.
8.0 Excellent
Pros: Room
Cons: Staff Check in process
7.0 Good
Pros: The location
Cons: Rooms were outdated and small
8.8 Excellent
Pros: Clean rooms, great price and location. Friendly house keeping
Cons: Desk and door men could have been friendlier.
10.0 Excellent
Pros: The location was right off Michigan Avenue, very close to downtown shopping, restaurants and public transportation
Cons:
9.0 Excellent
Pros: The bed and pillows were extremely comfortable, and the staff was extremely nice and very helpful. The area was perfect for us and what we made our trip for.
Cons: The only bad things about this hotel was how expensive the parking was at $60/night, and how slow the elevators were. Other than that it was perfect.
2.0 Mediocre
Pros: Location is Handy to shopping and restaurants.
Cons: The reception staff are rude, disorganized and indifferent. WiFi reception was extremely poor.
7.0 Good
Pros: The location is superb. Sam and John at the front door are both gems. Give them raises!!!
Cons: I checked in at 3 PM. My room was ready but the front desk would not allow me access one hour early unless I paid a $25 early check-in fee. How petty can you get? I was told "this is the policy" by three separate front desk agents. That is the worst answer you can give a guest. It does not answer the question. The guest rooms have no storage for clothing. Only two small drawers. There were no hangers that fit the rods in the closet. When I called housekeeping they brought up wire hangers. How tacky.
8.0 Excellent
Pros: Very good location. All walking distances.
Cons: Front desk staff could be more friendly when dealing with guests. Needs an upgrade on the carpets all around the floors including the rooms.
5.0 Okay
Pros: Good location.
Cons: The same room service tray sat in the hall outside of a neighboring room for at least 18 hours. It took a very long time for the water to warm up in the shower. There was only 1 set of towels in the room. Very few outlets in room.
A stay at Warwick Allerton - Chicago places you in the heart of Chicago, steps from Michigan Avenue and Northwestern Memorial Hospital. Featured amenities include a 24-hour business center, express check-in, and express check-out.
Embrace the energy of the Windy City and explore the possibilities at W Chicago - City Center. Nestled within the downtown district, our hotel is housed in a historic Beaux Arts building; sophisticated Art Deco details combine seamlessly with a very modern sense of style to create an atmosphere that is nothing short of electric. Settle in and stay a while in sumptuous rooms and suites with vibrant design, contemporary technology and ultra-comfortable bedding. Start or end your day with Chicago-inspired dining at Midland Social Club, our modern restaurant, and grab a drink and survey the scene at MSC Bar. Break a sweat at FIT, or plan your next Chicago get-together in one of our striking venue spaces. Step outside and experience the city's iconic attractions - from the Loop to Wrigley Field, Millennium Park and the Art Institute of Chicago. Need anything while you're here? Just ask, and we'll make it happen with our Whatever/Whenever® service. You're invited - join us at W Chicago - City Center today.
Overall 8.0 Excellent
Based on 1,411 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Good
6.0
Pros: Location is perfect.
Excellent
9.2
Pros: Fantastic location in heart of downtown
Mediocre
2.5
Pros: The television...
Okay
5.0
Pros: The lobby had a nice bar.
Okay
5.4
Pros: Ideal location in the heart of the loop, close to several metro lines, close to the start and finish lines of the marathon The bed was comfortable
Okay
5.8
Pros: The layout and room itself was ok. Location wasn't bad. The lobby was really nice. Plugs right by the bed was handy.
Excellent
8.8
Pros: The location is excellent - a short walk away from most of the main attractions and very close to the Willis Tower and Union Station (ideal as we were travelling by train the following day). We only stayed for one night but the room was very comfortable and clean, while still having character. The hotel bar looked really nice, it was a shame we weren't there long enough to appreciate it!
Excellent
8.3
Pros: I love the bar/social area and location
Excellent
10.0
Pros: I love how every single staff helped me. One of the best hospitality I’ve ever had. Will definitely be back. Thanks to everyone who insurance my stay was top tier. I really do appreciate it
Excellent
9.0
Pros: Location great. Nice room. Great service.
Good
6.0
Pros: The beds were amazing and the design of the room was very cute.
Poor
1.0
Pros: Nothing
Details
Reviews
Overall 8.0 Excellent
Based on 1,411 reviews
Location
9.0
Bar
8.6
Vibe
7.8
Service
7.6
Breakfast
6.4
Room
6.1
Food
5.8
Wellness
5.6
WiFi
5.6
Value
5.0
Comfort
4.6
Location
9.0
Service
7.7
Vibe
7.6
Room
5.0
Comfort
4.5
Location
9.1
Bar
8.6
Service
7.8
Room
5.7
Value
5.5
Comfort
4.7
Location
8.5
Room
5.4
Comfort
4.3
Room
4.8
6.0 Good
Pros: Location is perfect.
Cons: We were put by the fire escape. Fire escape means no view whatsoever of the city, no sunlight, and somewhat unsafe since anyone can just climb up to your room window.
9.2 Excellent
Pros: Fantastic location in heart of downtown
Cons:
2.5 Mediocre
Pros: The television...
Cons: The location was difficult to travel through, the parking was terribly overpriced, and the rooms were extremely tiny.
5.0 Okay
Pros: The lobby had a nice bar.
Cons: The water from the sink was scalding hot. Could not adjust it to a comfortable temperature. It was hard to wash my hands. Sink did not drain properly. Walls in bathroom were all scratched and chipped. Pretty outdated decor. Would not stay there again.
5.4 Okay
Pros: Ideal location in the heart of the loop, close to several metro lines, close to the start and finish lines of the marathon The bed was comfortable
Cons: The room was too noisy : from external (L train) and internal (water pipes , people in the room next door cold be heard !) Breakfast included with too little choices, 1 entry not a buffet, not enough for money
5.8 Okay
Pros: The layout and room itself was ok. Location wasn't bad. The lobby was really nice. Plugs right by the bed was handy.
Cons: Our bathtub had peeling paint (horrible) and was very small. The bed wasn't comfortable. The end tables were too close to the beds. No room in the fridge for our own items. No bag for the ice. When I called in to confirm my pre-paid reservation, Hakeim answered, was quite rude and advised that he could not confirm my room, even though I had paid for it. He insisted I needed to be there by 3p in order to check in. I called at about 2:45pm to inform hotel that we would be arriving between 4-5p and if my room would be ready. He said he couldn't guarantee it and I needed to be there by check-in time, but I may be ok...ummmmm what the heck? When we arrived I didn't catch the name, but the guy who checked us in wasn't very friendly either. They seemed very busy as some event was going on. Overall for the chain, and price, I expected better. I stayed at a Courtyard the week prior and had a WAY better experience.
8.8 Excellent
Pros: The location is excellent - a short walk away from most of the main attractions and very close to the Willis Tower and Union Station (ideal as we were travelling by train the following day). We only stayed for one night but the room was very comfortable and clean, while still having character. The hotel bar looked really nice, it was a shame we weren't there long enough to appreciate it!
Cons: It would've been nice if breakfast was included. We considered paying extra for the breakfast, but at $30 for the full cooked breakfast, it was far too expensive. There are much better value places to get breakfast in the vicinity of the hotel.
8.3 Excellent
Pros: I love the bar/social area and location
Cons: rooms can be a little more updated
10.0 Excellent
Pros: I love how every single staff helped me. One of the best hospitality I’ve ever had. Will definitely be back. Thanks to everyone who insurance my stay was top tier. I really do appreciate it
Cons: I loved everything
9.0 Excellent
Pros: Location great. Nice room. Great service.
Cons:
6.0 Good
Pros: The beds were amazing and the design of the room was very cute.
Cons: Sub-car track was outside my window, so you could hear it every time the train went by. The bathroom was beautiful but VERY tiny. I was double charged for hold on incidental fees. I caught hell trying to get fixed and removed. Valet/parking not included.
1.0 Poor
Pros: Nothing
Cons: Desk was not clean, no fitted sheet, so the mattress was constantly exposed, carpet not tacked down - hazard, could hear the shower and the toilet flushing from another room, shower pressure was awful. Would never stay there again
Embrace the energy of the Windy City and explore the possibilities at W Chicago - City Center. Nestled within the downtown district, our hotel is housed in a historic Beaux Arts building; sophisticated Art Deco details combine seamlessly with a very modern sense of style to create an atmosphere that is nothing short of electric. Settle in and stay a while in sumptuous rooms and suites with vibrant design, contemporary technology and ultra-comfortable bedding. Start or end your day with Chicago-inspired dining at Midland Social Club, our modern restaurant, and grab a drink and survey the scene at MSC Bar. Break a sweat at FIT, or plan your next Chicago get-together in one of our striking venue spaces. Step outside and experience the city's iconic attractions - from the Loop to Wrigley Field, Millennium Park and the Art Institute of Chicago. Need anything while you're here? Just ask, and we'll make it happen with our Whatever/Whenever® service. You're invited - join us at W Chicago - City Center today.
The Hotel Felix opened in Spring of 2009 after a USD 50 million dollar redevelopment. As downtown Chicago's first Silver LEED's certified hotel in river north area- Hotel Felix is eco friendly delivers an enriching experience that not only benefits our guests but the environment as well with the use of Organic materials and Renewable resources. guests will feel happy.naturally.Other amenities - Spa onsite with private treatment rooms.Restaurant.Business Center.Fitness Center and Meeting rooms. The rooms include iHome system. in room safe large enough for most laptops. upgraded bath amenities and robes in each room.Valet parking is available at a charge of USD 60 per night subject to change without notice, located offsite.Restaurant - Taketie-Sushi Bar Open daily from 5pm to 10pmRoom Service is Available Daily.
Overall 7.7 Good
Based on 3,030 reviews
All reviews
- All reviews
- Couples
- Families
- Business
- Solo
Excellent
10.0
Pros: Exceptional staff/managers at check-in. This was our first time spending long weekend at Hotel Felix; very happy with the assigned king size room. Oh, can't forget about the Halloween candy, yum, yum.... warm and welcoming!
Good
7.1
Pros: Location and comfortable
Excellent
8.0
Pros: Cheap and near the city canter
Poor
1.0
Pros: location. it’s also the only thing i liked about this hotel.
Poor
1.0
Pros: Staff are nice and location is convenient.
Mediocre
3.0
Good
7.9
Pros: Arrived late but the staff were friendly and the hotel was warm (-7 when I arrived in Chicago!) The room was small but comfortable and had all the amenities I required. Comfy bed, hairdryer, good shower, plenty of towels, TV etc. I only stayed 1 night for business but it was in a great location with some good cafes, restaurants and a Whole Foods near by.
Excellent
10.0
Pros: the staff was very courteous and remembered me.
Excellent
8.3
Pros: It’s within walking distance to a lot of restaurants. Hotel was clean.
Good
7.0
Good
6.0
Pros: Clean and the price
Good
7.0
Pros: I have stayed at the Felix several times and the hotel is quite all right, clean and neat. I like to book here because of the great location (walkability to good restaurants, downtown and stations) and because the connected bar and coffee shop are great.
Details
Reviews
Overall 7.7 Good
Based on 3,030 reviews
Location
9.4
WiFi
8.2
Service
7.8
Value
7.2
Bar
6.9
Cleanliness
6.4
Amenities
5.8
Room
5.2
Breakfast
5.0
Wellness
4.5
Comfort
3.6
Location
9.3
Value
7.3
Service
7.3
Cleanliness
5.8
Amenities
5.7
Room
4.6
Comfort
3.6
Location
9.3
Service
7.5
Value
7.3
Cleanliness
6.4
Amenities
6.1
Room
4.8
Comfort
3.6
Location
9.5
Value
7.6
Service
7.5
Cleanliness
5.8
Room
4.8
Comfort
3.4
Location
9.5
Value
7.6
Service
7.6
Room
4.5
Comfort
3.5
10.0 Excellent
Pros: Exceptional staff/managers at check-in. This was our first time spending long weekend at Hotel Felix; very happy with the assigned king size room. Oh, can't forget about the Halloween candy, yum, yum.... warm and welcoming!
Cons: None - all good!
7.1 Good
Pros: Location and comfortable
Cons: No tea or coffee in room or reception, gym was locked had to wait for maintenance to open
8.0 Excellent
Pros: Cheap and near the city canter
Cons:
1.0 Poor
Pros: location. it’s also the only thing i liked about this hotel.
Cons: this place may have been 4 stars in 2000, but it certainly isn’t now. the staff is unhelpful & unfriendly, everything is outdated. it most definitely is not 4 stars. in no universe.
1.0 Poor
Pros: Staff are nice and location is convenient.
Cons: I booked a 4 star hotel. Felix is by no means four stars. Broken furniture, cramped room, non existent room service, and an outdated vibe — none of these is what I signed up for. Also booked a queen bed and ended up getting a twin.
3.0 Mediocre
Pros:
Cons: toilet seat not connected to toilet empty glass found on floor outside my room door tv set on wall at side angle to bed
7.9 Good
Pros: Arrived late but the staff were friendly and the hotel was warm (-7 when I arrived in Chicago!) The room was small but comfortable and had all the amenities I required. Comfy bed, hairdryer, good shower, plenty of towels, TV etc. I only stayed 1 night for business but it was in a great location with some good cafes, restaurants and a Whole Foods near by.
Cons: It was very cold when I arrived in Chicago but the duvet on the bed was quite thin and there was no blanket so I was a little chilly..
10.0 Excellent
Pros: the staff was very courteous and remembered me.
Cons:
8.3 Excellent
Pros: It’s within walking distance to a lot of restaurants. Hotel was clean.
Cons: The room is small. The bed is the room.
7.0 Good
Pros:
Cons: Toilet clogged a couple of times
6.0 Good
Pros: Clean and the price
Cons: The room was very small.