Hotels near Chicago O'Hare Airport

Pros: The hotel was great for my one night stay for New Year’s Eve. The hotel was extremely close to all of the restaurant in Rosemont. Also glad they had a parking garage because that lot in front of the hotel was filled.

Cons: Didn’t like that I didn’t get a suite when I checked in. The hotel gave me a smaller room, but compensated me for changing my room.

Pros: Very good service and Sarah was exceptionally good helpful and professional. Excellent cleanliness and following CDC guidelines very well. Staff provided me extra lizol wipes and spray which was awesome 😉. Will surely visit again. Thank you

Cons: None

Pros: Everything

Cons: Nothing

Pros: very clean very supportive staff

Pros: Everything the staff so friendly kind

Cons: N/A

Pros: Everything

Cons: No

Pros: Hotel employee at the front desk

Cons: Yes Parking should not be an up charge it should be included

Pros: Big Room space, modern, clean, very close to airport, complimentary meal, close to a forest preserve, Giordano’s pizza, gas station, etc. Friendly staff!

Cons: No. Everything was very good!

Pros: The room was very clean and nice. Great for a quick overnight.

Cons: I didn’t like that I had to pay $18 to park my car in a nearly empty parking lot and this was not listed when I booked.

Pros: Clean and great location. Staff was excellent!

Cons: Charging for parking?? Not a good policy!

Pros: Location Unique character, seemed like a local hotel, not just another chain hotel Courteous shuttle drivers of complimentary ORD shuttle, Very helpful, courteous, well trained front desk personnel Walk to restaurants,park Clean, bright, safe

Cons: No

Pros: Parking

Cons: Fridge was turned off.

Pros: location and room/breakfast

Cons: Front desk staff upon check in was rude

Pros: Everyone was very helpful and accommodating. The hotel was close to the Donald J. Stephens Convention Center, so that was a plus. It was also near many amenities (i.e. restaurants, parks, shopping centers, etc.)

Cons: It was just odd that there was not a fan in the bathroom.

Pros: Great location, clean, updated!! A hidden GEM!! Excellent price!

Cons: Elevators were so slow and then when one arrived the housekeeping entered first! Needs a service elevator!

Pros: Close to our destination. Pool was nice.

Cons: Disappointed the hotel charged for parking in their own lot. Rooms were so small the bathroom door was a sliding closet door and no Latch. The breakfast included was supposed to be good. Had better at motel 8. Will not stay here again.

Pros: Very close to the CTA station to get to downtown Chicago. Hotel was new so very clean. Pool area was clean. Beds were comfy.

Cons: Paying for parking even though it was $15/night as oppose to $45/$70 in city, PAYING for parking is ABSURD! Room was small for 2 adults & 2 kids (13&11) It had free breakfast, but if you didn't get down early in the am, it was picked over.

Pros: Great location, clean and the staff was very professional

Pros: Very clean and comfortable

Cons: Nothing loved everything

Pros: Excellent services

Pros: Location

Cons: Room was not as clean as it should be and couldn’t even watch tv because there was no signal.

Pros: Location near O'Hare Airport.

Pros: Loews Chicago is one of my favorites when I need a place to stay close to the airport. And I love that Capital Grill is on the same property. Also, a very nice gym.

Pros: The bed, pillows and linens were very comfortable

Cons: Restaurant and bar were closed.

Pros: Awesome staff and location

Cons: Nothing

Pros: Location we awesome so close to the airport and the staff was superb!

Cons: NOT A THING!

Pros: Great service and location

Cons: No comments

Pros: The bed was so comfortable! Very nice hotel.

Cons: The shuttle took an extremely long time.

Pros: Location was great. Hotel was excellent value.

Cons: K cup still in Keurig from previous guest

Pros: There was not one thing I hated. The staff was amazing.

Cons: Nothing

Pros: They made me feel I was,at home

Pros: Room service was awesome. King size bed super comfy.u. nhc CNN DC

Pros: Good hotel for travelers.

Cons: Room could have been cleaner.

Pros: Very clean and close to everything. I can't ask for more.

Pros: Conveniently located to my venue

Cons: Rented 2 rooms and one wasn't ready at check in time.

Pros: It was a very nice hotel aesthetically.

Cons: After the first night, they didn't change the bedding, they only remade the beds. I know this because there was a stain on one of the comforters where a piece of food was dropped. The front desk attendant was a bit rude when I asked her about the parkin

Pros: Aesthetically pleasing and very clean.

Cons: The staff was rude and not very welcoming. Front desk, restaurant, and bell hops all included. Very dissatisfied with the poor level of customer service. Would not recommend and will not be returning to this hotel.

Pros: Proximity to the airport is nice, but there are lots of other options

Cons: Way too overpriced, checkin was extremely slow. Room was very basic and not as described.

Pros: Near Outlets?

Cons: 1. No microwave, that’s fine, there is a refrigerator full of stuffs for sale so you can’t use it, open the door, take any thing out longer than 45 secs, it is billed, be aware. 2. Wall as thin as a piece of paper, can hear lots of stuffs, bath room flush, shower, people talking, etc from other rooms. 3. Our room is underneath the laundry room, OMG, washer and dryer roaring for all the day. 4. Parking, $26 daily. Went to there as it was described “luxury”, so disappointed.

Pros: Loved the valet! And the Starbucks on location! The restaurants were great!!

Cons: Did not like the pillows. I woke up with a stiff neck both mornings.

Pros: Excellent value and room design and spaciousness

Cons: Hassle to get online: last name is hyphenated and had to visit desk to resolve issue.

Cons: Bed could have been more comfortable.

Pros: Didn't attend due to not being able to get to the hotel.

Cons: Contacted Loews and cancelled the reservation without any issues, but the booking agency decided that it was within their no cancellation period, so still charged. If the hotel refunds, I fail to understand why the agency still charges?

Pros: The staff was extremely friendly, the hotel looked great and the parking garage was great for us to leave our vehicle during our trip.

Pros: Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.

Cons: We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.

Pros: Nothing much

Cons: Pay to park even though it was that far from city, bad bathroom, no complementary breakfast

Pros: Nicely appointed room; very good about late check in despite being busy (~2am).

Cons: I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.

Pros: Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel

Cons: Not impressed with charging to register early. And never have had a 4 pm register time.

Pros: Location Kayaks assistance View

Cons: Bed was not comfortable and sheets were so stiff you could hear them across the room with the slightest movement. Idk, maybe that's why bed was uncomfortable. Weddings being held at hotel had loud intoxicated guests roaming halls all nite.

Pros: Shower, bed, very comfortable and luxurious. Accommodated my request to stay in a quiet room. Planes flying overhead is definitely noticeable but not disturbing.

Cons: The primary purpose of my stay was to have a stress free location to have lunch during the break period of an exam I was taking at a nearby convention center. I arranged to have lunch delivered to my room in the short lunch break I had and despite confirming multiple times that it would be delivered at 11:45 I was very disappointed and panicked to find it wasn't waiting for me. When I arranged the lunch in the morning I was adamant about the delivery time and warned that it was possible I might not be in the room. I was never told this would be a problem. When I called to inquire about the missing lunch, I was told it was against company policy to leave a meal in the room, and they "didn't know who I could have spoken with that would have taken the order". This was truly disappointing because not only was I incredibly stressed (having prepared for this exam for 6 months and needing to return for the afternoon session in less than 30 minutes) but I also felt patronized that I could have fabricated speaking with someone about the topic. I would expect so much more out of a luxury hotel like this. Ultimately they were able to fast track a meal that I ate in about 6 minutes, but were nice enough to not blink in providing me a $70 bill for the food. I returned to the afternoon portion of the exam stressed and flustered when I should could have been calm. I wouldn't have arranged to stay at the hotel if I thought they weren't going to be accommodative of my needs.

Pros: Didn't get to stay at the hotel as it were overbooked.

Cons: The fact that (1) Loews - on one of those days when many passengers missed connections at O'Hare - oversold its rooms and didn't honor my reservation; (2) Loews did nothing to line up an alternative hotel for me; (3) Loews charged me for the room they didn't provide; and (4) a week later I still haven't seen a refund on my credit card account for the room Loews promised but failed to deliver.

Cons: They don't make my room clean enough.

Pros: Friendly staff cleanliness

Pros: This property was very clean and sanitary. They followed all COVID protocols. I can’t wait to stay here again.

Pros: very clean. amazing pillows. excellent lay out of the king suite ( i want to build our mother-in-law apartment to match this floor plan). perfect in every way

Cons: all i can say is it will be nice to go back when in hotel bar and restaurants are open but i do understand them being closed due to COVID

Pros: Costumer service

Pros: The staff was really friendly

Pros: The staff was so nice, they went above and beyond to make my stay comfortable.Hotel employee was so sweet and helpful! The suites are so big and cozy.

Cons: No

Pros: Every room is a suite.

Cons: One of the hotel's airport shuttle drivers is disturbingly incompetent and lazy. Obviously my driver.

Pros: My experience overall was fantastic. Spacious, clean room and great amenities (pool, gym, etc.).

Cons: It is my belief that when someone books a hotel out in Rosemont it is to be close to the city while avoiding a number of inconveniences that comes with the city. The cost of parking was not acceptable especially because this wasn't clear prior to bookin

Pros: Lovely, spacious suite with a very comfy bed. Check in staff were friendly and efficient. We really appreciated the airport shuttle which runs every half hour.

Pros: Size of my room and staff.

Cons: No

Pros: Staff was great and rooms were amazing

Cons: Parking costs were high

Pros: .

Cons: Sound proofing is terrible.You can even hear the sound of their phones.Noise from the hallway and outside noise.

Pros: Everything!! The room,customer service, food.

Cons: N/A

Cons: Loud activity in the hallway at 1am when I was trying to sleep. Doors and walls didn't seem to block out the noise much.

Pros: Value for money for room.

Cons: Front desk was neither welcoming at check-in nor courteous at check-put. I was not informed about the parking charges at the time of check-in. At checkout when I asked about it, response was mechanical.

Pros: The room was incredible. Very nice with a seating area. Separate tub and shower. Very nice King Bed with two big Screen TVS.

Cons: $32 to park my car. What a rip off. I just needed a place to stay the night. I could have stayed in another area if I had known this.

Pros: Its close to the airport

Cons: for one night, I got hit with an additional $47 for parking and internet to top of the reservation. This is a 4 star hotel supposedly and they price it low and then get you with these additional charge. I always book hotels but never had such a problem.

Pros: Hotel employee, who checked us in at the front desk. He was outstanding.

Cons: The ice machine on my floor was broken the whole weekend which was a huge inconvenience. The coffee pot in my room was broken. The parking lot gate wouldn't work repeatedly and it made me miss my daughter's performance and walk in pouring rain.

Cons: The staff and the lack of overall cleaning on maids part

Pros: Distance to outlet mall very close

Cons: Yes. Had a spill of a drink in the room. The hotel locked us out of the room and tried to charge my credit card with discussing the incident with us. I ended up getting the stain out of the carpet but it was a big hassle to be locked out the room.

Pros: Relatively clean and quiet, (except for the jets flying over) but it's an airport location.

Cons: Expensive for the average non-corporate guest, including the internet and complicated astronomical parking fees. A couple of dead bugs in the bed was a turnoff, but they were not bed bugs.

Pros: During check in the women that checked me in was a little rude and short

Pros: The rooms were beautiful and roomy

Cons: Yes they charged my credit card after I told them I already paid which caused me to have to open a dispute

Pros: Close proximity to the airport

Cons: Very disappointing experience with the airport shuttle. Waited over an hour and called three times and was told three times the shuttle would arrive in 10 minutes. The only reason I chose this hotel was because of its convenience to the airport.

Pros: Large Room

Cons: NO Free WIFI and No Free Parking

Cons: You advertise free airport shuttle which it is no.

Pros: clean and nice

Cons: parking fee

Pros: The room itself was great.

Cons: The entire floor smelled like marijuana the all night. Parking was horrible. One of the reasons we stayed there was because the website said parking was free. It cost $32 to park off in a neighboring business parking lot. We couldn't even drop our bags.

Pros: The room size

Cons: We checked in and were given 2 fulls, despite having a king size bed reservation. We constantly had to talk to managers about cleaning the room and about our bill.

Pros: the room was nice and close to where we were going

Cons: staff was rude and chragered us over 400 dollars in fees. charged us to park and said we smoked in the room. when we entered the room it smelled like smoke. never stay at the Marriott again!

Pros: Hotel was clean

Cons: Unacceptable issue resolution

Pros: The room was beautiful - loved it! One of our favorites we have ever been in.

Cons: We didn't like that we had to pay for parking and wifi - we were turned off by that. There were smears (like nose prints) on the full length mirror in bathroom. Last the tv in bedroom kept turning off on it's own and we couldn't enjoy it. Frustrating!

Pros: Breakfast fruit was fresh, comfortable bed, quiet public area

Cons: Expensive breakfast, expensive parking. I reserved room with double beds and they told me they over booked and gave my room to someone else. And they were not very patient for a while.

Pros: The room was very modern and looked great.

Cons: $30 parking for guests per night is extreme. Also their Thermostat system is controlled by wifi and kept resetting to 85 degrees in the middle of the summer. Had to wake up 4x throughout night to turn on AC.

Pros: They gave us a suite. It was very nice.

Cons: The $32 parking fee is just ridiculous.

Pros: The room was clean

Cons: No Internet. Had to purchase it. This is very unlikely to expect when you are booking a hotel.

Pros: convenient

Cons: the most uncomfortable rollaway bed I've EVER slept in. To make the experience even worse the supplied sheets did not fit the bed. Horrible.

Cons: Hidden charge of parking, and I was promised a double bed room and they ended up selling mine forcing my guest to sleep on a pull out sofa

Pros: The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be.

Cons: It was cold outside.. just kidding.. there was nothing objectionable.

Cons: The Chicago Cubs games were not on room channels. It's been 107 years for the Cubs . I had to watch in the lobby bar paying $10-11 dollars per drink for me and my girlfriend. What the hell, I'll be back in 107 years!

Pros: Separate beesroom

Cons: They rented the room across the hall for a very loud wedding after party. They did not take action until I made a video that recorded the sound level. This was at 2am.

Pros: Rooms and location were nice.

Cons: Was charged twice for the two rooms, which resulted in having to call the hotel several times to get the charges refunded. Never a pleasant experience. When I did call, I was treated as if I was taking up someone's time.

Pros: Location

Cons: Staff (except one female representative who was friendly)was unresponsive to our requests.They were not accommodating whatsoever and with poor service, the room was average & significantly overpriced.And $30 overnight parking fee was additinal to room fe

Pros: Space in the roomnothing

Cons: Breakfast was limited due to COVID-19. Parking Fees!!

Pros: Take away breakfast ,fair enough . The shuttle drivers were excellent and very helpful .One even acted as a tour guide too,and advised our concerns being thoughtful and helpful .

Cons: Nothing in particular

Pros: The location was great and the staff were awesome

Cons: Having to pay for parking...for each vehicle.

Pros: Everthing so nice n comfy

Cons: Nothing at all

Pros: It was easy to walk to restaurants with good food and the Target was right there if we needed more. Great location if you are staying close to O'Hare Airport

Pros: Good location, decent selection of restaurants and shopping near by. Even a casino!

Cons: Missed the hot breakfast, but I understand COVID has restricted that

Pros: The shuttle was the best - efficient, Nice driver , flexible

Cons: I do not believe I got a AAA discount . No one mentioned that there was grab and go breakfast behind desk since buffet not available due to COVID - there was no sign you just had to know to ask. Never offered clean towels with three night stay. Called Booking.com (In partnership with AAA??)about my rate being higher through the what the average rate was and there was no help .

Pros: My family of 4 adults and 1 toddler had a great one night stay at the hotel. We booked the hotel to access the airport for a morning flight from the international airport. The location is 10 min drive to airport. The location is perfect with walkable access to Target, ihop, Panda Express, ross, and few others. I particularly liked the kitchenette as my family were cooking food indoors.

Cons: Slightly dusty interiors but guess it is expected in any hotel.

Pros: Breakfast was good. Room was spacious.

Cons: Provision for basic things like shaving blades

Pros: Staff were friendly, good location to the airport

Cons: The bathroom had water on the floor when we came into the room. Seem it was not cleaned that day.

Pros: Love the hotel! Love you. You were one of the only location that allowed small pets! You also didn't up charge for Wi-Fi or breakfast. Just would recommend more options like muffins at the breakfast

Cons: Only thing that was upsetting was breakfast was super busy even on a Friday morning. Really wish there were muffins or donuts for young kids.

Pros: quiet for near an airport

Cons: breakfast was average. Not a huge fan of instant eggs.

Pros: This hotel is close to O'Hare and next to AllState arena. Hotel staff was friendly.

Cons: There are no ice machines in the hallways (front desk staff accommodated request), pool was very dirty and there were no towels available (however once asked, staff brought some out and apologized).

Pros: Very clean. Vey comfortable room. Friendly and helpful staff. Great breakfast!

Pros: Good price and excellent room with a full kitchen

Pros: Efficient management Everyone is friendly Good facilities Comfortable studio suite

Cons: Gym is a little small Far from city, but close to highways and train

Pros: all staff exceptional friendly, prompt service great location to the airport breakfast also very good

Pros: Handy to the Allstate Arena in Rosemont, Ill Our purpose in staying at the motel. Nice Breakfast!

Cons: No Indoor swimming pool.....

Pros: Friendly staff and nice rooms.

Cons: Not enough parking available.

Pros: Friendly staff perfect location and very comfortable rooms

Pros: Clean and affordable

Pros: location , cleanliness

Pros: Very clean. Great view. Staff was very friendly and helpful.

Pros: The ckoseness to the airport

Cons: Wasnt sure if it was sanitized.

Pros: The hotel was very new and updated!

Cons: There were wrappers in our room and a big stain on the bed spread.... was not impressed by that but otherwise it was a nice room.

Pros: Friendly staff and modern styled rooms

Pros: The pool

Cons: I was told I had a stove, get to the room, don’t even microwave, asked for at least a microwave, was told they don’t do that, but one Eventually given one. Was told my room could be canceled, that also was an inconvenience because I was ther

Pros: The hotel allowed early check in.That helped alot.Location was great

Pros: friendly staff

Cons: a little too noisy with door closed

Pros: Everything

Cons: No

Pros: That room had stained bed sheets n pillow cases not a cleans as I expected and the area was terrible

Pros: Friendly staff and the pool was nice

Pros: Pool

Pros: The quality of the rooms and the way they hotel staff treated me

Cons: The first time I stayed there no one came to clean the room for days

Pros: The location

Cons: The shuttle wasn’t available and I wasn’t aware prior to booking.

Pros: I loved how quiet the hotel was during our stay. It was also very close to pretty much everything that we needed.

Cons: The staff at the front desk was very nice. However, the first night there my fiancé and I attempted to eat dinner at the hotel and were completely ignored after asking where to sit! No eye contact or acknowledgement...we had to go elsewhere to eat!

Pros: Nothing

Cons: The room was dirty bathroom had mold in the shower. The cable was not working in the room. I request a full refund

Pros: Clean, personable and respectful

Pros: I loved the interior design of the lobby spaces as well as that of the room. The bathroom especially was excellently designed with more than enough space for myself and my companion.

Cons: I didn't appreciate that guests who pay to stay at the hotel also have to pay an exorbitant amount of money a day to simply PARK THE CAR IN THE HOTEL'S PARKING LOT. Also, the hotel housekeeping service was poorly. They didn't clean the bathrooms well.

Pros: The room was immaculate and everything was so clean I felt I could eat off of any surface.

Cons: Hidden fees such as parking and breakfast which claimed it was complimentary even with us being world Hyatt members.

Pros: location, 24 hour hotel shuttle service

Cons: The room did not have heat or hot water on a cold Chicago winter night. I expressed this to the female hotel clerk and she was rude and argumentative. She told me I shouldn't complain because a free continental breakfast is available. Horrible service!

Pros: nothing

Cons: Vicinity to the O'hare runway and planes flying over head ever 5 min.

Pros: Staff was attentive to our needs

Cons: We were not aware if the $18 parking fees until after we received our bill. There was not any parking space when we came back from dinner and had to park in the adjacent parking lot.

Pros: Dog friendly area. Gated so dog could run free.

Cons: The room felt crowded

Cons: If you are OK listening to airplanes landed and taking off all night long then it is OK. Otherwise avoid!!!

Cons: I wasn't given a room here. When I arrived with my reservation, the hotel said they were full, made me wait about an hour, and shuttled me to another hotel. The next morning, I had to skip breakfast and take a $30 taxi to the airport - both of which were

Pros: Location, ambiance , staff and cleanliness.

Cons: I hate to complain. Our room was directly by the maids room (I assume) because at 530/6am-9am you can hear the the same door continuously slamming and talking. Also my daughter fell on water from no one mopping the route form pool to elevator. No sign.

Pros: Didn't want to try from so much disappointment

Cons: Everything from not calling about my room first hand.They hung up on me.Change rooms that wasn't What I reserved.Change again because they didn't listen about the bath tub.I never felt so disregarded in my life .I Wouldn't never booked was not worth it at all..

Pros: The place was very clean the outside of the build seemed rather plain however the inside was another story.

Cons: Nothing we can think of!

Cons: Could use some microwaves in the room.

Pros: Clean

Cons: Nothing

Pros: Room was awesome. Parking is good but expensive. There should be a discount or better free parking

Cons: Hotel over all

Pros: Clean and updated rooms!

Pros: I liked the bed.

Cons: I asked 3 times for a room change bc I went for a relaxing getaway and was left with a room with a shower only. Unacceptable

Pros: Great hotel, good price

Cons: Its a quality hotel

Pros: I love the decor of the room very spacious. The friendly receptionist whom accommodated us with free parking.

Cons: I dont have any dislikes. Everything was perfect. Starting from the greeting upon arrival to my checkout. Great Job!!!

Pros: Close to restaurants

Cons: We noticed hair in the bathroom on the floor not very clean at all. We were also never told about the extra parking fees. When I asked about it they told me it’s posted on the door. When we left I double checked and never seen it on the doors like

Pros: The view

Cons: Nothing

Pros: The room was big and the staff was nice

Cons: The food was disgusting I ordered tomato arugula pizza and got a pizza with wilted lettuce, no arugula. The bathroom has body hair in the shower and mold. A water and soda cost 12$ from the convenient store. They accused me of watching a movie I didnâ€

Pros: Cleanliness, staff, and the bed was very comfortable. The staff really goes the extra mile to help you solve your transportation needs.

Cons: No

Pros: The location is good and the rooms sizes and bathrooms are nice

Cons: The room given to me was on the 9th floor below where construction was taking place theoretically from 9-5, I was never informed by the front desk upon arrival. The next morning they began working on the construction above me at 7:15, not happy about it

Pros: The smell of the lobby

Cons: Parking

Pros: Location and friendly staff

Pros: The sound proofing was amazing! I stayed on the 10th floor and barely heard air traffic! The restaurant had excellent food and service although the prices were a bit on the high side.

Cons: The cost of the on site parking was high, and the distance (.7 miles) to the Donald E. Stephens convention center might be a bit far to walk in cold weather for some people, but it was worth it for me.

Pros: Bed,roominess, lobby

Cons: Self park was expensive and check in did not ask for our parking ticket so we paid the day rate!! The wifi charge was disappointing. Most hotels do not charge!

Pros: Great location, few min from the fashion outlet, very clean, stuff are so friendly hotel employee was such a great help , hotel employee from the concierge helped us to plan our visit to Chicago . Great hotel!!!!

Pros: Location and cost

Cons: Room wasn't up to par in terms of cleanliness.

Cons: Not enough handicap parking.

Pros: Spacious room and comfortable beds.

Cons: Parking is $29 a day so I returned my rental before checking in

Pros: convenient location, modern decor, bright well maintained common areas

Cons: N/A

Cons: The parking was $30/day aside from the hotel/room charge. Didn't have microwave.

Pros: The rate

Cons: The smell

Pros: Cleanliness, quality of amenities, safety.

Cons: Nickel and dime you for everything. Just be aware that even if you get a deal on the hotel room rate, they still charge you 4 star prices for everything else

Pros: Rude customer service from the front desk staff.

Cons: The customer service.

Pros: Checkin was quick and room was available but it was 4 pm so should have been. Shuttle was quick to the terminal on way back.

Cons: Had to drop car off at Hertz and Westin shuttle doesn't stop at Rental Car facility. Had to take bus to terminal and wait for Westin shuttle there.

Pros: Great forced overnight option for O'Hare!

Pros: Location and convenience to O'Hare meant getting into and out of town was straightforward, especially with good summer weather. The accommodations were excellent and food very good. I did not need to go into downtown Chicago for anything as what I needed was right there at the meeting venue.

Cons: This is no fault of the hotel's, but our meeting organizers could have considered a hotel literally at O'Hare airport to spare any need for shuttle service. Otherwise I was very happy with my experience!

Pros: Close to O'Hare, good food in restaurant (but pricey), good conference facilities, clean, comfortable.

Cons: Slow bellhops, watered down cocktails in bar, pair of queen beds is really a pair of full size, humid in rooms, doors stuck

Pros: That it was clean and you have till 3 to check out on Sunday.

Cons: You had to pay to park

Pros: Location, van service, room for the price, VERY nice front desk staff

Cons: Noisy neighborhood near airport/flight path

Pros: Very comfortable bed and great fitness center.

Cons: Unexpected expenses such as parking when there is no other alternative to parking

Pros: I needed a clean, dog friendly hotel for the night and this hotel was everything I needed. Not many nice dog friendly hotels that don't charge you exorbitant pet fees.

Cons: Its nit-picky, but I left at 5:30 am and there was no coffee service at that hour. If that's my only complaint, its doing pretty well.

Pros: Cleanliness. Spacious. Comfortable.

Cons: Very long lines in the hotel Starbucks. Add more staff or another coffee shop.

Pros: Great customer service, I like that their airport shuttle is reliable, leaves every 15 min. I absolutely loved the room service!

Cons: Room wasn't thoroughly cleaned, I found trash in the carpet. Also the coffee maker in my room wasn't working

Pros: My boyfriend and I had a flight out of O'hare early in the morning and were between staying at the Hilton or the Westin, and fortunately the Westin won. The shuttle to and from the airport was fast and our driver was very friendly. When we checked in, there was a line and somehow we were still greeted within 30 seconds, to which the front desk was so apologetic about our 'wait' (so polite)! When we asked of things around the area to do, the concierge went above and beyond as to tell us basically everything fun within a 10 mile radius. The staff was extremely friendly!

Pros: Beautiful room, Very quiet even though it was New Year's Eve.

Cons: Two couples we have adjoining rooms eventually they got our reservation correct but it took an hour.

Cons: The bed it's a lot softer

Pros: Everything was perfect, great staff and the hotel was clean and perfect location

Pros: Good value and the property is in quite a good area of town. Nice and peaceful. The room is nice and got everything you need.

Cons: I found strands of hair in the bathtub and that’s quite unacceptable. And it would be nice to have plates, bowls and utensils provided.

Pros: Comfy bed, tons of free parking, good heater, free cable tv.

Cons: No food, just small snacks they sell since kitchen closed due to covid19

Pros: I have stayed at this wyndham several times, and I keep coming back because of the exceptional bed. Its hard bed as well as a good price

Pros: Very clean room; very quiet and peaceful, no rowdy guests; my request to stay in a room near elevator was granted

Cons: The sheets did not smell Fresh like somebody who has not showered used them; the pillows were not firm ; the night front desk staff gave us a look that we were like shady characters and never greeted nor said a word

Pros: The elevator didn’t work.

Cons: They didn’t clean our room or bring towels when we asked them to do it.

Pros: The room was clean and quiet (quiet probably because it was mostly empty.

Cons: I requested a king bed, I was given a queen, I requested breakfast in the mornings because I had early meetings: no breakfast. I was told the hotel had a restaurant: not true it was a bar with only bar food, I requested a pool: none:Totally Dissatisfied

Pros: The gentleman that checked us it was friendly and understanding

Cons: The hotel shuttle did not run at the time we needed it to. We specifically chose this hotel for the park & ride. One front desk man said water was complimentary and the next said it wasn’t!

Cons: I paid $25 more for this hotel because it was supposed to be a casino hotel. The casino consisted of four slot machines and a video poker machine. Not cool!

Pros: Didn't know breakfast came with it. We were not shown which way to our room Not told if there were a place to eat there. Staff soft spoke difficult to hear. I asked her to speak louder several times

Pros: Mattresses are so comfy

Cons: Room was a tad small and tight. Further from airport than expected.

Pros: Close to airport. Reliable shuttle. Very clean hotel. Good bar & restaurant onsite- very reasonable prices. friendly staff. Spacious room with comfortable furniture.

Pros: Nothing special, just a solid, nice clean hotel at an excellent price. Decent food in the restaurant at reasonable prices.

Cons: Airport shuttle is free, but it was an hour late to pick us up because of traffic. You also have to walk 10 minutes through O'Hare with luggage to the spot where they pick you up, and it's hard to find. Not worth it. I suggest taking a taxi. But once we arrived at the hotel, everything was fine.

Pros: Stayed here one night on a trip to Chicago. Was a good value for the money. The rooms are very nice and the hotel is in very good condition.

Pros: Quiet, clean, both shower and bath, great staff, airport transfer is a great bonus.

Cons: There was no free bottled water in my room, also there is no ability to order meals directly to the room

Pros: comfortable and clean

Cons: I had to call the front desk multiple times to lower the heat, extremely hot inside the room. Came in to decorate for the holiday and once exiting, I was unable to drive off of the premises. The parking garage refused to allow me to leave, I had to go inside twice to validate parking ticket because the first time, front desk did not properly validate.

Pros: Good location. No water for sale on property. What a joke. So drink a little water from the sink I guess is what they expect.

Pros: The restaurants and stores nearby.

Cons: N/A

Pros: They give you amazing chocolate chip cookies when you check in. Staff is very friendly and helpful.

Cons: Need new beds. I kept rolling to the middle because the bed was sinking in the middle, my back is still killing me.

Pros: The warm chocolate cookies, and the fact that Gibson's Chop House is located in the same building and my son and I could walk to it to enjoy fabulous meals

Cons: No

Pros: Room was spacious and the staff was very nice

Cons: Could hear all the planes taking off from O'hare. Checking in process was difficult due to competing parking/registration space from the restaurant in the hotel. Parking available for 17 dollars a day (a little pricy)

Pros: location to the venue that we had plans to attend.

Cons: stayed at a couple other doubletrees and they were more up to date.

Cons: No free parking

Pros: Staff

Pros: THE HOTEL I LIKE OF WAS THE ATMOSPHERE WAS COMFORTABLE. THE LOBBY WAS VERY ROOMY.

Cons: I DID NOT LIKE THE BATHROOM CAUSE THE TOILET WAS SO UNCLEAN . THE SCENERY WAS NOT GOOD AT ALL. I WAS ON THE SECOND FLOOR WITH NO SCENERY AT ALL BUT LOOKING OUT ON THE SECOND FLOOR ROOF.

Pros: Fast check in with warm cookie

Cons: I was under the impression that the breakfast buffet was included when I reserved the rooom. I would not have eaten the awful buffet if I had known that it cost $20 per person plus tip. It was literally disgusting. I will never book at this hotel again.

Pros: The accommodations were excellent. The staff was very helpful and accommodating. Everything was excellent and exceed my expectations.

Cons: No

Cons: Would like a restaurant with more options-selections

Pros: That it was across from the convention center

Pros: It was easy to access from the parking garage and the Event Center across the street.

Cons: There was no notification that there would be a protest going on outside the night of my stay (9/22/17). They shouting and police sirens went on until 10:30pm.

Pros: Very courteous staff

Cons: Toilets need renovation

Cons: Parking

Cons: I didn't like the arrangement of the furniture in my room. It was facing the back of a parking garage so it was noisy most of the time. Also, the water in the shower took AGES to warm up. I had to let the water run at least 15 minutes before showering.

Cons: Treadmills were not in good shape

Pros: The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful.

Cons: More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.

Pros: Location was perfect to catch a train to Chicago. Staff was friendly and very helpful. Late night food in the lounge was very good.

Cons: Hot tub wasn't even bath water warm and the pool was cold. We found used soap on the bathroom counter when we checked in. We had to pay two days of parking because we went over 24 hours. Since the hotel suggests parking early and taking the train into Chicago, it would have been nice to get some validation for part of the parking time. They told us there would be additional charges if we parked and left for a while then parked again, but no warning about going over 24 hours of continuous parking.

Pros: The hotel, staff, and location are great.

Cons: But for the second year in a row on a Saturday night the fire alarms went off in the very early morning evacuating the guests. So in a good hotel we failed to get a good nights sleep.

Pros: All in all a great experience. If you're wanting a hotel close to the airport this is great, it's not really close to anything else. Breakfast wasn't included and I think at the price it should have been. Besides that, I enjoyed my stay very much.

Pros: Was warmly welcomed with a friendly smile and great service at the front desk...and enjoyed the warm cookie on my way up to my room. The bed was comfortable and had a good night sleep.

Cons: Wish the parking was free and not confusing when parking. The room was clean, but could be updated with a fresh new look...a little dated.

Pros: It was in a fantastic location. We could walk almost anywhere from where we were staying. Spacious room with nice amenities. Surprisingly quiet stay despite the fact it was during the weekend of Chicago Comic Con. And the service was good as well. Overall, a nice, comfortable hotel, but nothing super special.

Cons: As the same with everyone else, parking really takes a toll (pun slightly intended). And I guess, for the price, I expected something just a little nicer. You're mostly paying for the convenient location, which granted, it is. I would stay again but only after exploring other options.

Pros: Clean, king bed, rate was okay. Parking was relatively cheap.

Cons: Location was poor for getting anywhere, limited food in the area, Starbucks inside hotel was unpredictably open/closed all weekend apparently at random. Internet was expensive, and I had to pay $12.95 per day per device, so my wife and I had two phones and two iPads, very expensive, so limited connectivity. Parking was only relatively cheap if you didn't use your car all weekend; hardly anything in walking distance, so cab or pay double for parking to take your car anywhere. Location very difficult to access from freeway; you have to drive past restricted exit, get off, turn around, get back on, drive back to hotel exit. We will not stay there again.

Pros: Great rooms, all staff in hotel were nice and pleasant. I will Definitely stay again when I'm passing through next month.

Cons: The driver of shuttle bus to the airport was a bit rude. He told me before i even got on the bus in an abrupt way "DONT PUT YOU'RE BAG ON THE SEATS". Found that a bit rude.

Cons: Elevator got stuck was very scared

Pros: There was no breakfast or carts to use to transport luggage. The employees at the hotel seemed very flustered on a Saturday, which should be expected.

Cons: The customer service and the elevators were both slow and not useful. My room did not receive the upgrade I asked for or special accomodations I made.

Cons: The fire alarm went off in the entire building and there was no explanation as to why

Pros: Bag breakfast not good, I guess because of covid. Location ok.

Cons: Extremely long waits for the elevator. Everything covid.

Pros: The price we paid was not worth it at all, no food , no drink , expensive parking etc

Cons: The price

Pros: Nice size room. Clean linens. Nice fitness room.

Cons: Bathtub a little beat up. Not good bag breakfast. Open back the breakfast. Pool area really cold.

Pros: Staff was nice. Location close to food

Cons: Pool required a schedule - which is why we picked it - but no one monitored the amount of people in the pool. Not everyone was in a mask. Even though requested - our garbage was never picked up

Pros: Excellent price, great location to my Meeting and I appreciated that the corner room assignment, which was several doors removed from my nearest neighbors.

Cons: I was unaware that I would be liable for parking,which was quite expensive.

Pros: The environment, restaurants

Cons: No

Pros: Staff is great

Cons: The rooms are dated but still very clean

Pros: The staff was excellent. The room was clean and the location was perfect. The hotel itself was quiet, no loud noises. The decor was nice.

Cons: The bathtub was not in the best shape. The top was peeled off and the stainless steel stopper did not fit and the shower head needs replacing and water spilled onto the floor.

Pros: Very spacious rooms and the breakfast was VERY good.

Pros: Very nice hotel with close parking that wasn't TOO outrageous, considering most parking in Chicago is costly.

Pros: Right across the street from the Donald E Stevens Convention Center in Rosemont (Chicago), where I was attending a convention.

Cons: Air conditioning did not work, but not unbearable. Room was not ready until late afternoon

Pros: I liked that hotel employee at the front desk was very understanding to the issue we had with our room. I loved the customer service he provided and his handling of it. Hotel employee saved the stay for us.

Cons: The $29 parking fee per night. That was ridiculous. The air conditioner didn't work properly in

Pros: everything

Cons: location from doewntown chicago

Pros: Everything! The staff was amazing! The room was on point! Last but not least, breakfast was amazing!

Cons: N/A

Pros: Decent breakfast and room quality.

Cons: Unaccommodating staff, poor parking.

Pros: Brake fast

Cons: Parking

Cons: Did not like charge of $29 for parking. Got that money back because the air conditioning did not work in the room The omelettes were good except the gross American cheese instead of real cheese and Had to wait to eat breakfast, no room

Pros: Stuck in Chicago due to missed flight. Family of 6. Priced hiring a car to make the 3 hour drive home but was quoted twice as much as the room rental. We stayed overnight, caught the morning flight and are glad we chose to stay. I can't stand most included breakfasts at hotels. I hate institution eggs and microwaved bacon. Refreshing to have omelets made to order. Good selection of extras like French toast (made on the griddle) sausage, scrambled eggs, bacon etc. Room was excellent too.

Cons: Had to wait over an hour past check in. The pool heater was not working. The elevators won't working. Very crowded. They didn't tell us we parked in the wrong garage and we had to pay for parking twice.

Pros: Price

Cons: I didn't realize no sofa bed and couldn't change room that was very disappointing. Also it listed whirlpool there was none. That was extremely didappointing.

Pros: Great location, excellent breakfast, comfortable bed, and nice training room. Reasonably priced, convenient parking.

Cons: Had an issue with leaking toilet that never was fully resolved, wet towels on the floor upon arrival, pool was freezing, elevators were extremely slow, housekeeping didn't always change every trash can.

Pros: Cleanliness of hotel.

Cons: Had booked an accessible room and was originally placed in a non accessible room. Had to take extra time to switch rooms which made us late to the ballgame. Also, the hotel's portion of the parking garage was not wheelchair accessible. No ramps in garage.

Pros: The spacious room

Cons: Hotel was under construction, room could have been cleaner (crumbs on the floor, bathtub not clean)

Pros: Breakfast was very good

Cons: daily construction noise, outdated & rundown rooms, furnishings, elevators, bedspreads

Pros: Very close to the airport and tons of restaurants within walking distance.

Cons: Superficial upgrades to the hotel. Room and lobby were nice but the plumbing and pool/spa/weight room were terrible. Only spent money on cosmetic components.

Pros: The bartender

Cons: Breakfast was not hot

Pros: The staff was very helpful.

Cons: We had to change rooms twice. The toilets in two rooms didn't work. The heating was broken in our original room. Our third room didn't have a king size bed. We almost missed our concert because of the room moves.

Pros: Great location for shopping and restaurants.

Cons: Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.

Pros: It was within walking distance to the blue line and had free shuttle service to/from the airport

Cons: The noise level at night was unbearable with many convention folks congregating in the atrium late at night. The hotel didn't do anything to disperse them to their rooms. The elevators were horrible. We had to take the stairs because of the wait.

Pros: The staff if friendly and gives the impression that they are out for your well being

Cons: Yes - the shower/water did not work whatsoever. About 3 hours into my reservation I had a family emergency and needed to check out early - I was refused a refund.

Pros: The room is big Nice breakfast

Cons: L

Pros: Love their evening reception time. Drinks were great. Snacks were kind of blah. (Bordering terrible but hey it was free)

Cons: Staff was extremely friendly. But...and I know this seems picky....the shower handle was broke and the clock was broke. They came to check it, said they would see about getting new clock and handle...never came back, never called...

Pros: the location

Cons: It was not very clean,

Pros: Walking distance to the CTA

Cons: The room was warm and the AC just wouldn't cool off any better than 80 degrees. Asked the front desk for maintenance, which came by quickly to reset the unit, but still never cooled off.

Pros: Breakfast

Cons: Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.

Pros: We liked the location being close to the convention center.

Cons: The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.

Cons: No

Pros: The whole room

Cons: No

Pros: Extra large room, toilet clean and well equipped

Cons: No luggage assistance

Pros: Apsolutly everything. Stuff is amazing.

Pros: My room was lovely.

Cons: No.

Pros: Next to casino

Cons: The elevator stunk, it was a old yellow phone next to the bed stand, tv was on when entering room after checking in, tub needs upgraded, and hotel rooms were very dull to be a Hyatt hotel.

Cons: The whole staff was rude & racist & when I pointed this issue out the police were called on me. I am a black man who carries himself very professionally & this is very dangerous considering our current climate in this country. I was scared and extremely uncomfortable throughout the whole ordeal

Pros: The room was nice. Very quite and comfortable with climate control.

Cons: Business center was definitely lackluster.

Pros: Hotel employee was amazing and so hospitable upon on our arrival and departure. The entire team is amazing and will stay here again

Cons: No all was great.

Pros: Quiet Clean Helpful staff

Cons: Never saw housekeeping

Pros: It was very clean nice looking

Cons: I didn’t have a channel menu

Pros: It was close to the casino and the breakfast buffet

Pros: We just needed a convenient place to stay near O'Hare since we missed our connection. This was about a 5 minute drive by taxi and the room was clean and comfortable. Very affordable too.

Pros: Very clean

Cons: My only complaint is $3 for a pop is ridiculous, but thats typical

Pros: Location

Cons: Parking fee :(

Pros: Close to airport

Cons: Was put in literally the worst room of the hotel lowest floor of rooms and in the room closest to the elevator. Could hear people outside all night and morning.

Pros: Staff was nice

Cons: Outdated rooms

Pros: It was quiet and had free WORKING WiFi.

Cons: The restaurant and grab-and-go food prices were exorbitant.

Pros: Location

Cons: There was a sound (maybe from the vending machines down the halls? ) that made it very difficult to sleep.

Cons: Room smelled like sewage.

Pros: Location was good but overall hotel room was not good

Pros: Staff were so helpful

Cons: No laundry

Pros: Clean, decent room. Friendly staff

Cons: .

Cons: I bought the breakfast meal plan in advance. However, their meal plan does not include the meal for my kids. I have to pay extra money to get food for my kids. It is ridiculous. Also, their double bed is full size bed, not queen size bed.

Pros: Powerful shower, easy location.

Cons: Rooms not up to star rating or Hyatt brand; thin, cheap mattresses; bathroom products not restocked over a 4 night stay; cleaning rags left in room; loud partying and people in the hallways late one night. Parking garage confusing and often packed.

Pros: It was a good location for O'Hare and has free parking.

Cons: At check-in they told us that the water would be shut off from 11:00pm to 4:00am. That was very awkward. I think that is unacceptable.

Cons: Business room was charged additional fee.

Pros: nothing special

Cons: soundproof sucks. room is too small

Pros: Proximity to the Casino, and other local attractions. Very clean and overall nice room... BUT....

Cons: The A.C. was HORRIBLE! The room would NOT cool down past 69. Made for VERY uncomfortable sleeping conditions.

Pros: Housekeeping did a great job, restaurant and bar staff were super friendly

Cons: Location and layout were not great. Front desk staff was not overly friendly. There is nothing around this hotel but the casino. Not very convenient to anything but a McDonald's.

Pros: They have a shuttl takes you from/to The airport

Cons: The stuff in the reseption were not helpful. My flight was about 8 pm so i ask them to checkout at 3pm insread of 12pm, then they told me No we will charge you a full night if you are late than 2pm and half night if i am later than 12:30pm.

Pros: I book the kingbed but they only give me double bed

Cons: room refrigerator wasn't working properly

Pros: Great size, good design, comfortable bed, nice hotel receptionist/staff.

Cons: Hotel shuttle is a big issue :( have to call the hotel and request the shuttle for pick up due to the pandemic situation. However, i did call hotel but no one answer, so just grab a taxi (was around $15/ 7 minutes) which was fine for me since it was freezing outside the terminal, can't wait much longer. Hopefully hotel can find a solution, for example ''reservation for shuttle while booking''... etc. Anyway, the hotel staff was really nice though, thank you

Pros: Beautiful rooms. Very nice front desk and over night staff. The greeting on the television when I opened the door to the room was a nice touch.

Cons: It’s not a microwave in the room. But it was one in the lobby. I was okay with that.

Cons: They do not even offer complimentary coffee.

Pros: Very big nice clean rooms...very comfortable bed and pillows. Pleasant staff

Cons: Snow not cleaned up, very good in parking lot and sidewalks. No coffee pots in room...no free coffee available, expensive Starbucks coffee available ... no free shuttle in early am...need to pist hrs of shuttle..one reason i choose this hotel, but unavailable at 440 am

Pros: Price

Cons: Not very clean, sanitizer dispensers empty short staffed. People running front desk also running restaurant and Starbucks. Charged high prices for coffee then told they didn’t know how to make signature drinks. First room we were given had not been cleaned from previous guest. Had to wait in long lines to get new room. People we were traveling with got stuck in the elevator

Pros: Great location, big clean room. Overall great value!

Cons: We did not have internet connection for our TV in the bedroom.😔

Cons: The room would not get cool at all. No bar or restaurant open so had to Uber to another hotel for dinner. I recommend using Uber from the airport, we waited 45 minutes for the shuttle.

Pros: 24 hour shuttle to and from the airport.

Cons: It was difficult to figure out how to turn some of the lights on. Also, one of the reading lights above the bed (on my side) was burned out.

Pros: The staff were very friendly and helpful. The room was spacious and clean. A very comfortable night.

Pros: I booked this hotel at the last minute. I was more than pleased with my experience with the hotel. The hotel staff was courteous and helpful. My room nice Location is excellent and very close to the airport. Would recommend this hotel without hesitation

Cons: No concerns with this hotel

Pros: Location. Shuttle services.

Cons: WiFi was not free unless I had misread something.

Pros: Easy to find...and for all the above reasons I liked the hotel.

Pros: Conveniently located close to Ohare. Airport shuttle.

Cons: Nickr and dime you for everything. Only hotel in recent memory to charge for basic internet. Absurd breakfast prices.

Pros: Very very nasty

Cons: There was not anything to like

Pros: Beautiful hotel. Large rooms. Very clean. Staff was very accommodating and pleasant. Shuttle to the airport was right on time and very convenient. Bar drinks and food were excellent.

Cons: No

Pros: The staff was extremely courteous and professional. The gentleman that checked me in was very gracious and attentive.

Pros: Customer service was awesome. Location is very close to the arena. Room was very spacious. Bed and pillows were VERY comfortable.

Cons: N/a

Pros: This was the best hotel experience. I've stayed at and frequent a lot of hotels usually the Hilton and Hyatt or Sheraton and I have to say this hotel by far had the best hospitality! I was stuck in Chicago for 2 days and they took care of me and my son.

Cons: They refused to refund my money which I have not checked inn I cancelled my booking an hour later after I booked.

Pros: 1. first handicapped room given was funky. 2. second room was on a different floor 3. air conditioner did not work in second room well 4. toilets are too low 5. no micro wave oven 6. charged for water and parking

Cons: only good thing was it closeness to Arena

Pros: clean, access to O'hare

Cons: No pool, pay internet

Pros: The hotel is very conveniently located by O'Hare and the staff was incredibly nice and very helpful. The building and facilities are a bit dated, but nothing that would prevent me from returning. It had everything I could ask for along with convenient airport shuttle. Nice bar and restaurant too.

Cons: I can't really nitpick anything of consequence. The rate was not very low, but I did book this last minute due to flight cancellation.

Pros: room was quiet and had good black out drapes

Cons: breakfast was about $20... not worth it

Pros: Room was spacious and clean. Also, great customer service!

Cons: I liked everything!

Pros: The room was clean. It looked clean. It smelled clean. The bed was comfortable. The room was quiet. I would stay here again.

Cons: My room was in need of a better update. The room looked very modern but had a lot of qwerks. The room had 2 TVs but only one of them worked. We did not complain but notified the staff and they were going to fix it. The toilet tank cover was not correct for the toilet. At the corners I could see into the tank. The room was separated into 2 rooms by a door with a bathroom in the middle. The bathroom door had to be closed in order to get from the bed room to the sitting room. The overall hotel had very modern finishes but some of them were poorly executed. For example the wallpaper was very trendy but sometimes the pattern was lined up and sometimes it wasn't. Overall the staff was great and the room was clean and compfortable. If you need a quick overnight stay, this place is great.

Pros: I Had a great stay and I was well taking care of. I Missed my flight and had to stay in Chicago but arrived late to the hotel. My flight was booked for 7 the next evening. The staff.arranged for me to stay a while longer so I could rest. I'll be staying with them every time I am in Chicago. thanks a million.

Cons: No bad comments to say about my stay.

Pros: Rooms were spacious and clean. I wouid recommend the restaurant, although they are not cheap. The exercise room was well equipped.

Cons: Charge for internet service

Pros: Convenient location, staff was extremely nice and helpful.

Cons: No exhaust fan in bathroom just a big hole. Problems with the cooling system.

Pros: Every thing was great. The only flawl was that the toilet was stopped up, and was slow and quircky even though they sent a maintenence. man to try to fix it. Since we were only there one night it was no big deal.

Pros: I really appreciated the shuttle service to the airport and the friendliness of the shuttle drivers,=.

Pros: Room was great, very comfortable.

Cons: they charge extra to have wifi in your room

Cons: the bathroom smelled like urine

Pros: The staff was very friendly. The bartender was really nice and we enjoyed hanging out with him. The lobby was clean, modern and comfortable. The shuttle service driver was great and on time.

Cons: The room was dusty and dirty. Needed to be vacuumed. For the price and for it being a part of a chain I stayed in before I was disappointed. I could have stayed in a nearby hotel and came out better. The pillows were horrible and the mattress slides off the platform. It begin to snow so we were without TV because they have a dish versus cable.

Pros: Great location and very friendly staff and shuttle drivers. Nice having some fresh breakfast options and free coffee in the lobby.

Cons: My daughter found a hair on her mattress (not hers). They say they are doing "extra" cleaning for COVID, but it wasn't as obvious as at other hotels I've stayed at. (Things like putting the TV remote in a plastic sleeve, sanitation sticker on the door jam, extra wipes in the room, etc.) Mattresses are on a platform, so they slide when you're sitting up leaning against the headboard to watch TV or read. There's no where else to sit other than a desk chair.

Pros: The property is close to the mall, restaurants, and entertainment.

Cons: Cosmetic defects: paint chipping on wall, wallpaper peeling off of wall, build up under sink handle.

Pros: Breakfast was amazing and fresh!

Cons: Nothing

Pros: Location was top notch. Everything was so close. Could walk to most of our destinations.

Cons: There wasn’t any hot water. The water was cool at best. Also, the tap water was very cloudy and I am not sure if it was drinkable.

Pros: The front desk customer service was very friendly and welcoming. The room was very nice and clean.

Cons: The pillows on the bed were VERY UNCOMFORTABLE and it caused much discomfort to my back.

Pros: Right in the beach, good atmosphere, chris is great. Used him during beach service. Excellent service

Cons: Windows in the room were very very dirty.

Pros: Staff are very helpful!!

Pros: The amenities and the services provided were organized and thorough directions.

Cons: Just the loud noises from the doors closing and slamming from other guests and or cleaning staff.

Pros: Clean

Cons: No

Pros: Nothing!

Cons: Not free parking and not included breakfast, parking fee was $33 per night and breakfast need to pay.

Pros: Bed súper confortable and I love they have ( a shuttle) transportation from the airport to the hotel.

Cons: Everything was perfect for me.

Pros: Worst hotel. Poor management. The general manager Lis UNPROFESSIONAL and DISHONEST.

Cons: Worst hotel ever. UNPROFESSIONAL and DISHONEST staff andgeneral manager. DO NOT RECOMMEND

Pros: Pros: Nice area surrounding the hotel Modern décor and amenities Very close to great food options and a 3 min walk to the outlet mall across the street Friendly staff Skywalk from parking structure directly into hotel Comfy beds Reasonable pri

Cons: Thin walls Worse sleep we ever got in a hotel since we could hear footsteps, conversations in other rooms, elevator dings, toilets and showers in other rooms Someone set the alarm clock in the room to go off at 3am, unbeknownst to us. Parking is extr

Pros: Close to Ohare Close to shopping Close to restaurants Friendly and Professional Staff

Cons: $25 overnight parking

Pros: Great stay! Very nice staff and the rooms are clean and have everything you need. Would stay again.

Pros: Location

Pros: Walking distance to restaraunts and bars and amazing water pressure in shower.

Cons: Wasn’t enough towels in room

Pros: love how easy it was to talk to the staff.

Cons: no

Pros: Also it's expensive there are good food choices surrounding this hotel within walking distance

Cons: Parking garage is kind of pricey but you can if you eat at some of the restaurants get them to stamp your parking pass

Pros: Spacious clean room, great location staff was great!

Cons: No breakfast as advertised, bar closed,

Pros: The Pictures online

Cons: What I did not like was the inconvenience of the location. Unfortunately, I had to book at another hotel due to not being able to find this hotel. Upon booking I called the hotel to verify if they had valet parking. I was misinformed.

Pros: location to dining and nightlife.

Cons: girl spoke low checking in very hard to hear.room had a very bad odor and was located on the highway side of building and heard all night trucks and traffic.

Pros: Staff

Cons: No opening windows

Pros: The welcome baggie for my pup was a nice surprise. Will be coming back

Pros: The facility was clean. The front desk was very helpful and it made checking in and out very easy. The bed was very comfortable and the hotel was quiet.

Cons: Only issues we had was no remote in the room for the television. The phone inside the room was not on. The ice machine was located on a different level.

Cons: No way to charge your devices. Being located in a place like rosemont with tourism, travelers and so close to ohare...this is crazy! I've been to hotels in small towns, and they have USB built into alarm clocks and lamps, etc.

Pros: Awful experience with this hotel!!! Never go again!

Cons: Front desk rudest person!!!

Pros: Was a newer hotel. Shuttle would take you to convention center.

Cons: Staff was uninformed and poorly trained. Rooms were noisy from events outside. Air conditioning was full of pollen and caused health issues for me and my wife.

Pros: Location close to airport

Cons: Rooms with dirty carpet Poor information around hotel shuttle. Seems you need to call for pickup, but not mentioned anywhere

Pros: The room was spacious and clean.

Cons: The heater/air conditioner was loud in the room.

Pros: Room design and comfort. Bar/lobby area. Gym and pool

Pros: he hotel is new and modern with nicely appointed rooms. conveniently located near the airport with plenty of restaurant and entertainment options nearby.

Cons: HVAC in room was noisy. Sound of airplanes could be heard all night. Difficult to find entrance of hotel.

Pros: 106 dollar for a clean room

Cons: 33 dollar parking fee makes the hotel fee an expensive stay. Just another way to charge more especially if the car stayed on the aloft property. BS really

Cons: The pool close down when we got there but got free cancellation without penalty which was good

Pros: Location was very convenient for the activities we had planned. At least two very good restaurants within easy walking distance.

Cons: Difficult to find, even with GPS, because of blocked off roads. Confusing parking structure available across the street. On-site parking was limited, but fairly priced.

Pros: The design and architecture of hotel is aesthetically pleasing and the beds are highly comfortable

Cons: Staff was not hospitable and seemed annoyed to help or make suggestions to local venues. Talked to three different hotel receptionists and none of them left me wanting to return.

Pros: Good location for shopping and dining. Out of towners: you are not downtown Chicago at this hotel. The train is within walking distance. Beds were very comfy and towels were great.

Cons: Room was not super clean.

Cons: Parking is a bit difficult, having to validate parking everyday ia a pain but the hotel is beautiful, clean and comfortable

Pros: Location was good for an early morning flight

Pros: They charge for parking???? That's ridiculous

Pros: Free coffee

Pros: Very unique, clean, and great price for a night

Cons: Outrageous parking fee, cleanliness of pool table

Cons: The heater was so loud and rattled it woke me up in the middle of the night, I thought an airplane was landing outside the building

Cons: HORRIBLE!!! First, I rate your hotel with NO STARS - It appears that I gave you more on the last page. We were a party of 4 adult family members looking for a room near O'Hare airport with two double beds to sleep in for 5 hours before flying home. Upon arrival we were told by the desk clerk (who cleverly concealed her identity by not wearing a name tag) that our confirmed reservation was "only a request", and all she had was king bedded rooms. I asked her if she was giving us two rooms and she said no, she had only 3 rooms left, but 4 reservations. It was AWFUL in every way. I felt like I was in a cell block. My son slept on an aerobed, & my brother on a window seat. The county jail would have been better. I will never return and will tell everyone I know to avoid your brand like the plague unless they like liars, unpleasant/ unfriendly staff, the noise of a running toilet all night and a sterile, ugly atmosphere. P.S. Readers - I am a hotel professional of 38 years and know of what I speak!

Pros: I stayed here during a conference that was being held at the Westin O'Hare about 1.5 miles away. It was clean, comfortable, and most of all, affordable - even with Ubering to and from the conference every day, I saved a good 30% off of what I might have paid had I stayed at the Westin. Staff were great, the room was nice enough, and I really enjoyed the gym and pool. Lots of good delivery options via UberEats and other local restaurants, so I didn't go hungry. There's also a Target about a 10 minute walk away, which is basically heaven for me. I'll be staying here every time I head to Chicago, assuming the price stays this low!

Cons: The bed wasn't super comfortable, but they made up for it with lots of varieties of pillows. Breakfast was a bit sparse - think super thin microwaved bacon and boxes of cereal - but for $10 I wouldn't expect much else.

Pros: Bed bugs. And I told them and they never called me back. We couldn't sleep from itching

Pros: The bed was really comfortable, and the amenities in the room are perfect for an overnight stay for a weary traveler just coming in to O'Hare from a long trip.

Cons: It might be helpful to have more than one shuttle van to go to and from the airport. The 7:30AM shuttle bus filled up before the 7:30AM departure time, so I had to wait wait for the 8:00AM van, which was a little bit late, and I didn't end up leaving the hotel until 8:15AM, which is the time I was supposed to catch a bus to go on for further travel. Perhaps at peak times if there were more than one van or some sort of sign up the evening before to get a sense of how many people need to use the shuttle, it would allow guests to take the shuttle they need to arrive (as close as possible) to the connections they need at O'Hare.

Pros: Bedroom and bed comfortable

Cons: The waiting time for transfer was too long 28 minutes

Pros: It has an old Chicago cool feel. Unexpectedly . Close to decent food and casino. Clean. Staff is well trained and friendly.

Cons: I didn’t notice the hotel shops on checkin so I bought 3.00 waters from the vending machine s all week and they were half price at the store. My fault. It was my sons 21st birthday so rehydration was paramount . It got exspensive. Wow, still hung over. Thanks Chicago!

Pros: Everything

Cons: Nothing

Pros: I loved everything about the property the fact it’s affordable & clean . Staff was amazing

Cons: N/a

Pros: Good location

Cons: Parking lot was a mess and nothing to offer inside of the hotel had to go out for everything

Pros: Needed location close to airport .

Cons: Was upset when told that you had shuttle service to/from airport only to find out you stopped that service last March. PLEASE inform your reservation operators that you have NO service to airport and clients will have to use Urber.

Pros: Convenient for the car rental drop off

Cons: No breakfast even though advertised, I know things ate different but other places managed to serve it.

Pros: Very clean, staff was very helpful& respectful

Cons: The location. Rooms are small.

Cons: Lots of noise late at night , No shuttle as advertised No breakfast as advertised

Pros: Location,easy on and off. Parking

Cons: The maskless homeless looking people sleeping in the lobby, night and day

Pros: Free parking Very clean room

Cons: no coffee maker Key card did not work first time TV remote did not work A replacement did not work well Grab and go breakfast very skimpy

Pros: Staff allowed me to print a document off of their computer since the business center computer would not print. Room was clean. No problems encountered.

Pros: 1 location was close 2 staff was great.

Cons: PLEASE NOTE: I USUALLY LOVE THE BW HOTEL, BUT THIS ONE WASN'T UP TO MY STANDARDS 1 the elevator by my room didn't work 2 TV channels were fussy 3 I was told they had HBO and they didn't 4 the bath tub was backing up 5 some of the baseboards weren't

Cons: Poor customer service, nostaff were wearing mask. Check in the clerk just took my name and handed me a key card. No greeting, nothing explained...wasn't told about the grab n go breakfast and times,or anything for that matter.

Pros: Proximity to airport

Cons: Doors did not locked. Rooms were dirty. Sheets were stained.

Pros: Clean room and easy to find

Cons: The front desk checked me in while listening to music on her headphones ... did not look up at me or ask me for any ID or a CC...then mumbled how to get to my room - when I asked for clarity she finally looked up and politely repeated where my room was

Pros: It was not too far from the airport

Cons: Lobby was dirty, carpet in the hallways dirty The front desk was sitting in the front of the door smoking. Not very professional.The pot of the coffee maker in my room was missing. Toilet was constantly running water. Will not recommend to anyone.

Pros: The staff respected my privacy and accommodated me with everything I asked

Cons: When I first arrived to the room, I called room service because of the toilet, it was constantly running water and really loud. The receptionist said she’d tell Maintenence but they never came. Luckily I was able to fix it myself!

Pros: Convenient location and price.

Pros: It was inexpensive

Cons: It smelled like a urinal.

Pros: We stayed in room 319. We liked the cozy, clean bed the best.

Pros: Surprisingly updated for a chain hotel/motel. Still, NOT a 4 star range, more of a 3 at best. Fairly updated but, still not up to date.

Cons: No food offerings near by that's affordable, aside from Mcd's

Pros: Location and breakfast

Cons: We found a bug in the bathroom in the morning. The staff didn't ask whether everything was fine, kind of rude this time

Pros: Distance from airport, price. Staff were very nice

Cons: 3 outlets in my room didn't work. Ran out of plates for breakfast. The stuff they call eggs, is not eggs.

Pros: Clean and very helpful staff on check in. The free shuttle to the airport was very helpful.

Cons: A bit noisy with people coming and going at different times but this was to be expected!

Pros: the location and the shuttle

Cons: the beds seemed out of a flop house. They were really uncomfortable.

Pros: The breakfast was amazing

Cons: I was disappointed that parking was NOT free as advertised on the kayak.com and Expedia.com websites

Cons: The hotel shuttle told my boyfriend they were full despite our reservation and wouldn’t let him on. He had to wait 45 minutes in the cold just to get there. Don’t risk staying at this hotel!

Pros: Location is excellent for flying in and out of O'Hare, especially with the free shuttle. Rooms were clean and staff was very friendly and helpful.

Cons: The shuttle is behind schedule a bit so if you are on a tight schedule you likely will want to sign up for the shuttle earlier than the one you thought you needed. The musty smell others complain about is just the laundry facility in the hotel.

Pros: It was close to the airport but it still quiet

Pros: Free parking

Cons: Noise

Pros: We were there only a short time. The front desk staff was very helpful. The room was clean and comfortable.

Cons: There was a lingering smoke smell in the bathroom. In addition, it would have been nice to have queen sized beds instead of full size. It was small for two people to share a bed!

Pros: The lobby was nice and modern

Cons: Mattresses were old and over used. We got keys to the wrong room initially and there were people inside. The pictures of the rooms make them appear much bigger. Our toilet continuously ran. Parking lot is difficult to get through especially with rain

Pros: The proximity to the airport and shuttle were great.

Cons: The room didn't feel particularly clean it felt grimy.

Pros: Clean and a staff that will work with you

Cons: No spa and no adjacently located restaurants as advertised. Fitness room is a joke. Overall more like a motel than a hotel.

Pros: Clise to airport

Cons: Shuttle service was not great, driver was rude, didn't pick us up whete we were told to be, then had to wait another hour.

Pros: The staff is super's friendly.

Cons: The hotel is definitely dated, the the elevators must be from the 40s and the bathroom doors really need to be replaced.

Cons: They charged parking in a lot not parking garage , also nowhere to park around there if you did not want to park in there open lot

Pros: Location near the airport.

Cons: This hotel charges $15 for parking. I've stayed at other hotels in the area, however, this was the first that charged for parking.

Pros: I was really unimpressed.

Cons: It took more than 40 minutes for the hotel shuttle to pick me up from the airport, this was after I was told my the front desk they were on there way and it would be 10-15 minutes. The elevator looked like it was from the 1940s and was hard to find.

Pros: close to airport

Cons: dark, uncomfortable beds

Pros: Cleanliness. Breaskfeast service person ( attendant )very nice

Cons: Front desk and service. More worried about standing outside smoking than servicing customer. VERY unattentive.

Pros: Location

Cons: 10 passenger van. It took 1.5 hours as van could not accommodate everyone at pickup. Third time around I was able to get in van. 3 mile ride. Then, elevator was broken. Had to walk 150 feet to next elevator, then back track. Breakfast was so-so.

Pros: The Room itself was comfortable. Staff was friendly and apologetic for their terrible parking situation.

Cons: No parking! They rent out parking spaces to park-n-fly customers. More than 1/2 the spots are rented out with no regard to their actual staying customers. Could not find a spot for 30+ min on a Thursday, so I packed my stuff and left for a better hotel.

Pros: clean and close to airport

Cons: shuttle drove passed me flagging at airport and i had to wait with my young son 1/2 more in cold. Front desk never did the wake call i asked for and i almost miss my plane

Pros: Nothing at all. Toilet was not clean, elevator was broken, breakfast was nasty. I could go on for days. Beds were old and I felt springs from bed when laying down. I don’t recommend anyone to stay here felt like I was at a motel.

Pros: Great check in service, large rooms, free airport shuttle at .005 and 0.35 past the hour. All in all a very convenient stay.

Pros: Close to airport

Pros: Staff was very helpful and courteous, the shuttle drivers were prompt and the room was updated with very comfortable mattresses. The bathroom was clean and well stocked with towels and washcloths. We had a great dinner at the restaurant at the end of the building, Shoeless Joe's, which was easy to walk to and open late. With free breakfast, Wi-Fi, and proximity to O'hare airport, can't beat it.

Cons: You did not give me the bill. Please send me the bill to manjeer@gmail.com

Cons: Pickup took thirty minutes. Though I was in the proper spot, they claimed that I missed the van.

Pros: My room was nice once I got into it.

Cons: BUILDING: When I arrived, I literally thought the hotel had shut down because the property and building looked like a mangled construction site. I found the entrance and attempted to check in. CHECK IN DISASTER/ CUSTOMER SERVICE: I gave the girl my name and she laughed at me and told me I was in the wrong hotel. I confirmed the hotel name and showed her my confirmation email. She gave me a confused look and said that I didn't have a reservation because I must've booked last minute... I booked two weeks beforehand. She then told me that she would just run my card and book me a new room- but I had already paid!!!! Then she told me to print out my confirmation email from their computer, but both browsers were so old, it wouldn't pull up my email account. After going back and forth, she had me send my confirmation email to her personal email because the company email wasn't working. She NEVER apologized for the inconvenience. Finally, she gave me a room key, but didn't give me any sort of directions to my room (so I thought it must've been an easy room to find). Wrong. They had a sign that blocked the hallway saying that this part of the hotel was closed. My room was down that hallway. Construction everywhere. Smelled awful. I ended up walking around for a bit in the creepiest looking hotel (think murder movie style with construction and plastic sheets hanging over certain hallways), then just ignored the sign and walked behind it to get to the room. BREAKFAST: I woke up the next morning, checked out, and walked to the attached restaurant for the complimentary breakfast that comes with the room. I got there and the greeter accused me of stealing breakfast (terrible, stale food) because I didn't have a room key. Awesome.

Pros: Van driver went out of his way to help. The front desk staff were courteous and professional.

Cons: The facilities were run down - we had two rooms next to each other. Unfortunately one of the rooms we had entry to had people already in the room.

Pros: Good simple place to stay with close access to airport.

Cons: construction in parking lot was annoying. Tar covered lot, so we had to park next door and walk to hotel.

Pros: Staff was working hard. Price was decent.

Cons: Staff gave us the key to the wrong room, people were already in there. Bathroom was a bit dirty.

Pros: It was a nice stay, I did like the complementary breakfast th

Cons: The Hotel is a lil out dated and can use a remodel

Pros: I liked that the fridge and microwave where available

Cons: Poor water pressure and a lot of noise

Pros: So the good, breakfast for the most part is a great selection, the beds were clean and comfortable, the staff were very friendly and the shuttle service was a life saver.

Cons: There is an expansive amount of construction going on around the hotel (not their fault but something to be aware of), hot water in the showers just doesn't happen which is odd because the bathroom sink 2 feet away will reach at least 10 or 20 degrees warmer, our room was very recently painted as evidenced by the fresh paint smell, we cracked our windows for the first day and it didn't bother us as much after that, and finally that breakfast, while they do have many of the staples to get you by the specialty items of the day are nothing to write home about, you'll get better pancakes and eggs at the McDonalds across the street.

Pros: Nothing

Cons: Water pouring out of light fixture in bathroom. Perhaps explained the disgusting smell of the room, though the odor in the second room was not better. Our two 10 year old children cried because they did not want to stay in a room that smelled so bad. When we complained, we were told no other rooms were available. Had it not been after midnight when we arrived I would have switched hotels.

Pros: Convenience of restaurants attached and proximity to O'hare and Convention center. The staff were very friendly and helpful. When our room keys didn't work originally, the woman at the front desk personally came up with us to make sure the new ones worked.

Cons: Upon arriving we were informed we had been given a room with only one bed, despite having four people listed and requesting a double bed room. Thankfully the staff recognized this and asked if we wanted a different room. There was a late night sports bar connected to the hotel that blocked out parking at night, had to drive to the top of the neighboring parking garage. The rooms were poorly maintained and ancient, with widows that wouldn't open easily and irritating curtains. The air conditioning unit didn't work at all except the fan, consequently the room was ungodly hot and muggy. The elevator was ancient and creaky and felt very unsafe.

Pros: Reasonable price Acceptable room quality and cleanliness Convenient to O'Hare airport with shuttles every half hour Reasonable facilities - breakfast, exercise room, snacks & quick meals (e.g. mac & cheese) for purchase by front desk Nice TV

Cons: Room wasn't cleaned before my stay ... or if it was, it was cleaned very poorly. There was a dirty washcloth hanging on the shower curtain, for example. No shampoo (I assumed this was because of the above, but based on other reviews, maybe shampoo just isn't a service offered by this hotel) Poorly-maintained rooms - missing grout & caulk, minor damage to walls and wallpaper, Check-in was a disaster; the desk clerk kept asking for a "voucher" that Kayak had theoretically sent me. Eventually, another member of the staff told her to just ignore it and I was allowed to check in after a 10 minute delay. And this was all after Kayak's "online checkin",m which apparently served no purpose whatsoever. Hotel was partially under construction, with paint fumes around where my room was located. I was not informed of this ever; I only knew because of the "out of order" signs on the elevator and the construction tape where my hallway ended and turned into a work zone.

Pros: Proximity to airport.

Cons: Slow draining bathtub. Old, slow elevator. Thin walls. Noisy. Paper-thin bath towels. They don't provide shampoo or conditioner.

Pros: Less than a mile to the Allstate arena and about 2 miles to the outlet mall. Great location for having a fun night out.

Cons: Very rude staff. The front desk attendant acted as though we, the customer, were an inconvenience for wanting to check in and ask if the complementary shuttle included a ride to the Allstate Arena. A member of our group called the front desk later that day to ask another question and was treated rudely yet again. If you are looking for cheap rates close to specific attractions and don't let rude staff spoil your fun, then sign up for this hotel. If you want to be treated like a paying customer who is trying to enjoy a relaxing vacation, avoid this place. Very rude staff. The hotel is older, so the years of smoking are soaked into the hallway. At least that's how it smelled. The room did not smell like this, but the temperature was difficult to regulate. The beds served their purpose, but there was no comforter. Just a thin blanket between two sheets. The room gave a dingy/unclean feeling from the walls to the carpet. I will definitely try a different hotel next time I visit.

Pros: The place is near O'hare.

Cons: 1. Arrived at hotel and they said I did not have a confirmation. More than an hour later Kayak told me they finally admitted that they had a "glitch" on their email system. Wasted couple of hours, but no apology from the hotel. 2. Waited for more than ONE HOUR at Rosemont Convention Center for the complimentary shuttle ride. Called the hotel three times. First time they said to wait and it should arrive every hour on the 15 and 45. Called the second time and they said they were very busy and there is a delay. Called the third time and they said they are busy and will come by when available!!! The driver finally came and told me NO ONE told him to come by in the past hour. In fact, he dropped off some people near by at the mall not long ago. He said he could have come by easily if he was informed. I can see several of the employees at the hotel do care about their guests. The assistant manager and few others could care less. They should simply go and get another job.

Pros: rooms were not clean, a bad odor welcomed us in room

Pros: The Best Western is close to the Allstate Arena where my meeting was being held. Very helpful to me.

Pros: Restaurant and Room Service were Awesome!

Cons: The rooms wreaked of cigarette smoke and there were stains on the ceiling.

Pros: Clean and basic. Lobby under construction for possible remodeling. Restaurant nearby. Close to airport.

Pros: How big the bed was and how comfortable it was and the bath room Was really clean

Cons: The hallways still had an old smoke smell to it

Cons: The room was very outdated and old and not very clean.

Pros: Close to my gate

Cons: Carpet looks old, AC not enoguh to make a confortable temperature

Pros: The hotel is convenient and comfortable.

Cons: It is a bit tired. Could use a makeover in carpet and wallpaper

Pros: Big room and bed is so comfortable.

Cons: Wifi is too slow.

Pros: My daughter was traveling alone and I had booked the room so she would not have to pay. I called the hotel and they took care of everything to ensure she did not have to pay herself. She loved the room, especially the bed. She slept 12 hours!

Pros: Our flight was cancelled and I was able to get this room right away for a decent price.

Cons: When we arrived to check in, there were two lines of guests checking into the hotel. One was comprised of airline crews and the other travelers. Combined, there were a total of approximately 300 guests being checked in by 2 staff members. Hotspot.

Pros: That it was right across the street from my job

Cons: The room window was leaking and my work clothes got wet so I had to keep the heat up high be sore it was cold.

Cons: No liked everything

Pros: The location can't be beat. Easy to get to terminal and wait for flight.

Cons: Our room was run down. Found food from previous guest in the fridge.

Pros: Close to American air terminal.

Cons: Food on premise at the Cafe is overpriced. Not many alternatives otherwise unless getting access inside the terminals. Limited GrubHub delivery options.

Pros: The gaslight lounge was the best!

Pros: Across the airport

Cons: Parking is to expensive at $40.00 a day.

Pros: Location

Cons: The shower was partially broken. The tub faucet wasnt working well either, spraying water everywhere with the shower mode on.

Pros: Proximity to the airport and TSA. Nice hotel

Cons: Room seemed a little outdated by comparison to their peer group/ competition

Pros: Location only

Cons: Very weak wirkess connection, no options for food, no shuttle (understand it's because of the COVID), no baggage carts available.

Pros: The convenience of being adjacent to the airport.

Pros: Easy walk from terminal to hotel when last flight of the night was cancelled due to weather!

Cons: Lengthy line, however it did move through in 15-20 minutes.

Pros: Safe location

Cons: Nope

Pros: The hotel room was super small.There was a dirty towel left in my room thrown over the shower rod. On site parking is $75/night. It was horrible. Pool and other amenities closed.

Cons: Nothing

Pros: Location and great staff

Cons: Needs a renovation but otherwise acceptable

Pros: Nice beds and AC

Cons: Cleanliness and more eating options

Pros: distance to the airport

Cons: power was gone

Pros: The location for the airport

Cons: The staff and the price

Pros: he front desk is ok but the drivers are need more professional training. First ride I felt he did not care. The third ride requests just made me so upset. The bell desk told me the driver would be available 5-10mins but after he shown up he refused.

Cons: Hotel shuttle-the driver altitude.

Pros: Location

Cons: Heat in room did not work at night. Very average. Have stayed at nicer, lower star hotels for less.

Pros: Hotel LIES to people to get them to book there BE WARNED. I picked a hotel with FREE BREAKFAST, WiFi and Business Center and this hotel is NONE of that. Plus, cancelled my res w/out letting me know I didn't get in til 330am. SECURITY STOLE OUT out of Room

Cons: The hotel feels old AF and the tub was dirty and the shower pull thing didn't come up properly so it was mostly streaming water below and a very little water from the shower head. The hotel didnt do a damn thing to make me comfortable or to make up for it

Cons: I didn’t realize when it said at the airport, that it was actually onsite. We picked up a rental car to drive to the hotel when it was right outside the doors. Average hotel that could use an upgrade to rooms and bathrooms. I wouldn’t stay t

Pros: Walk to early AM flight

Cons: Front desk staff is never very friendly or welcoming. We stay here 3-4 times per year and have never been greeted with a smile. Not quite surly, but certainly not very nice. Physical hotel is a little beat up. You stay here for the location.

Pros: Location

Cons: I m not handicapped they put me in handicap room. There were a few holes in walls Peeling paint on ceiling. Super dusty

Pros: Location

Cons: Very old inside. Needs renovating

Pros: Location

Cons: Room was dirty. Staff not so nice.

Pros: The bellman were helpful and kind

Cons: The window wall was absolutely freezing and we couldn’t get the heat high enough to make a difference. The room was cold!

Pros: I liked the location

Cons: My bathtub was clogged and water would not drain, the sink stopper was broken and it was left in the sink, and the shower walls had pink mildew on the grout.

Pros: Location to airport for over night stay for early flight departure

Cons: difficult to locate from terminals could with improved direction signs

Pros: Close to airport..

Cons: Traffic.

Pros: The location and the view from the room.

Cons: Paying an additional $50 for slow Wi-Fi & a breakfast that started too late for us to use.

Pros: very close to the airport

Cons: staff are not that helpful, complimentary water needs to be pick up by the guest at the lobby ( most hotels they deliver it).

Pros: Location within airport. Didn’t have to leave airport at all. Made it so we could make the most of the overnight layover

Cons: The room and bed were incredibly small. It didn’t matter as much because we were just sleeping but wouldn’t be pleasant to spend more than a night or do more than pass out there.

Pros: Location was the only good thing.

Cons: Dingy hotel. No wifi in the room and nobody was helpful in that regard. Had to go down to the lobby to use it. No hot water in the morning. Other than the location and the nice staff in the restaurant, there wasn't much to like. Greatly overpriced.

Cons: Shower and general update needed

Pros: Nothing stood out. It did not feel like a 4 star hotel overall

Cons: Parking was absolutely horrible. Valet was 75 dollars and set park is $40 a night its only good for people that have over night layover

Pros: Location

Cons: Check-in process was bad. I had to wait in line for over 40min. The problem is there are three staff, one of which handled airline people and the other two handling Hilton members but there was no one checking in normal guests. Real bad hotel operation.

Pros: Excellent location attached to Ohare airport.Easy to walk to terminals from hotel. Short check in wait, but plenty of staff working, which is nice. Room service was quick and food very good. Appreciated the bathtub,although a bit smaler.

Cons: I was given a room with a smaller single bed next to the elevator, with the option to upgrade for a fee. The room was small and narrow. There was a brown smudge on the bathroom door that was disconcerning.

Pros: Staff.

Cons: Wi-Fi so slow pages (NYT, Google) did not open. Remember dial-up 25 years ago? Worse than that. Shopworn desk chair frayed seat. Shower controls loose. Very disappointing especially considering that I've been a member of their rewards program for ye

Pros: Next to airport

Cons: They took advantage of flight cancellations and jacked rates up to over $400. Hotel is very worn and even if clean would still only offer comfort of budget motel

Pros: Location

Cons: Worn out room - everything outdated and worn

Pros: Surprisingly quiet room right in the center of airport

Cons: No free wifi in the room. Are you kidding me? Ridiculously expensive valet parking. Self-parking is not convenient and expensive too. Booked two rooms ahead of time but didn't get them close to each other. Recipient staff was not friendly. AC/shower o

Pros: Thank you for allowing me to check in very early!

Cons: Bed/pillows were pretty uncomfortable. Lighting in bathroom left the shower pretty dark.

Pros: It was quite a walk from the United gate where my flight arrived, but that was good exercise, and much better than standing outside, waiting for a shuttle bus to a hotel.

Cons: The air conditioner in the room was loud, the water for the shower never got hotter than lukewarm (with the the handle turned all the way to maximum "hot"), and the beeping sound of trucks outside, backing up, was clearly audible.

Pros: Location

Cons: Did not have the number of beds I requested. Really sucked.

Pros: Nothing

Cons: Too much for parking., I thought free parking. This is ripoff charged more than 75 dollars for over night parking. Rooms are not good. Lights in the room not working. Very bad experience.

Pros: location

Cons: We specifically asked if the food we are ordering is vegetarian or not. The lady said it is but when the food arrived it had a big layer of egg in it. Secondly the food arrived about 2 hrs after we ordered the food after calling 3-4 times

Cons: Someone attempted to enter our room in the middle of the night. Thankfully, we had locked the chain/bar lock. He/she had a key that opened the door but couldnt get in do to the extra lock. When staff was notified, they were very rude and unconcerned.

Pros: PROXIMITY TO THE AIRPORT.

Cons: ROOM WAS TOO SMALL. DID NOT LIKE THE LAYOUT. COULDN'T USE THE SHOWER UNLESS THE DOOR IN THE BATHROOM WAS CLOSED. IT BLOCKED ENTRY TO THE SHOWER. TV WAS ON THE SIDE OF THE BED. ONLY HAD ONE COFFEE CUP FOR 2 CUP COFFEEMAKER.

Pros: The location for an overnight stay at OHare is amazing.

Cons: The heat was broken in our room. We asked for extra blankets to stay warm and had to call several time for someone to come. But they only brought one blanket so we were cold all night.

Pros: Very small staff, no room service, Iexpected 24 hour room service as this is at airport. Very few people attending the desk.

Cons: a lot, I expected more out of a Hilton. Most hotels at airports are very service orientated , this was not.

Pros: Location, clean, comfortable, quiet.

Pros: Proximity to airport gates

Cons: I tried calling the front desk and nobody ever answered. The batteries in my remote were almost dead.

Pros: Location

Cons: Unfriendly staff, small room (double bed - what hotel still has double beds?), smelly room, and uninviting lobby (no space to relax or plug in and use your own laptop).

Pros: Location

Cons: Could not get the room warm and no extra blankets. Hilton needs to replace the windows

Pros: The place was comfortable and easy to get to.

Cons: Flight was cancelled so I tried to get a room. Staff quoted me $350 for a night. I told them their online listing was $100 less, showing them on the Kayak app. They instructed me to step out of line and "book it if you think you can get a room", which I did.

Pros: Location, Location, Location. This is the biggest selling point and the convenience to Terminal 3 is outstanding!

Cons: Beds are a bit stiff and dated. Not very comfortable.

Pros: my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.

Pros: Convenient to airport

Cons: It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.

Cons: My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.

Pros: Nice staff

Cons: Parking

Pros: Walking access to ORD and CTA

Cons: We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed

Pros: Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented.

Cons: There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.

Cons: Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!

Pros: Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.

Pros: The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel)

Cons: Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)

Pros: in the airport building, reasonably priced.

Cons: Maids kept knocking in the morning even though we had a late check-out.

Pros: Location is terrific! Service is great. Perfect for an overnight stay, before or after a long overseas trip. We stayed before and after our trip to India. Best, David O'Brien

Pros: The location is great. The price I got was low ($110).

Cons: The hotel is from the 1980's and hasn't aged well. I couldn't get the wi-fi set up as it required logging in with my Hilton Honors ID and I couldn't remember my password. There was a long queue (about 15 rooms of guests) to check in and not enough staff to handle, resulting in a 25 min wait to check in. The check-in process took a while with each person being told too much info: just hand us the keys. I was required to leave my keys with a valet while briefly parked to check in, and it took 10 min to track him down again and get the keys back.

Pros: Easy to catch early morning flight from the hotel.We were there at a difficult time for the staff.I thought they handled it very well.

Pros: LOCATION

Cons: PRICE: For $400 the night in double occupancy you would expect at least some amenities included such as wifi in your room, a bottle of water, or breakfast.

Pros: The location can't be beat - PRICEY beyond reasonable. Shooting fish in a barrel, these guys.

Cons: My room was dirty and I was itching my legs and arms in the middle of the night. Think it was bed bugs as the bites were the same as what I found on the internet. Disgusting.

Pros: It's at the airport

Cons: I hated that they overcharged because it was bad weather in the o'hare area. The price went up by more than 70% and I think that is taking advantage of people.