Mediocre
3.0
Cons:
The room was very outdated and old and not very clean.
Okay
5.0
Pros:
Close to my gate
Cons:
Carpet looks old, AC not enoguh to make a confortable temperature
Good
7.0
Pros:
The hotel is convenient and comfortable.
Cons:
It is a bit tired. Could use a makeover in carpet and wallpaper
Okay
5.0
Pros:
Big room and bed is so comfortable.
Cons:
Wifi is too slow.
Excellent
8.0
Pros:
My daughter was traveling alone and I had booked the room so she would not have to pay. I called the hotel and they took care of everything to ensure she did not have to pay herself. She loved the room, especially the bed. She slept 12 hours!
Excellent
8.0
Pros:
Our flight was cancelled and I was able to get this room right away for a decent price.
Poor
1.0
Cons:
When we arrived to check in, there were two lines of guests checking into the hotel. One was comprised of airline crews and the other travelers. Combined, there were a total of approximately 300 guests being checked in by 2 staff members. Hotspot.
Poor
1.0
Pros:
That it was right across the street from my job
Cons:
The room window was leaking and my work clothes got wet so I had to keep the heat up high be sore it was cold.
Excellent
10.0
Cons:
No liked everything
Good
7.0
Pros:
The location can't be beat. Easy to get to terminal and wait for flight.
Cons:
Our room was run down. Found food from previous guest in the fridge.
Excellent
9.0
Pros:
Close to American air terminal.
Cons:
Food on premise at the Cafe is overpriced. Not many alternatives otherwise unless getting access inside the terminals. Limited GrubHub delivery options.
Excellent
10.0
Pros:
The gaslight lounge was the best!
Excellent
10.0
Pros:
Across the airport
Cons:
Parking is to expensive at $40.00 a day.
Excellent
10.0
Good
6.0
Pros:
Location
Cons:
The shower was partially broken. The tub faucet wasnt working well either, spraying water everywhere with the shower mode on.
Excellent
8.0
Pros:
Proximity to the airport and TSA. Nice hotel
Cons:
Room seemed a little outdated by comparison to their peer group/ competition
Mediocre
3.0
Pros:
Location only
Cons:
Very weak wirkess connection, no options for food, no shuttle (understand it's because of the COVID), no baggage carts available.
Excellent
8.0
Pros:
The convenience of being adjacent to the airport.
Excellent
8.0
Pros:
Easy walk from terminal to hotel when last flight of the night was cancelled due to weather!
Cons:
Lengthy line, however it did move through in 15-20 minutes.
Excellent
10.0
Pros:
Safe location
Cons:
Nope
Mediocre
3.0
Pros:
The hotel room was super small.There was a dirty towel left in my room thrown over the shower rod. On site parking is $75/night. It was horrible. Pool and other amenities closed.
Cons:
Nothing
Excellent
8.0
Pros:
Location and great staff
Cons:
Needs a renovation but otherwise acceptable
Excellent
9.1
Pros:
Nice beds and AC
Cons:
Cleanliness and more eating options
Okay
5.0
Pros:
distance to the airport
Cons:
power was gone
Poor
1.0
Pros:
The location for the airport
Cons:
The staff and the price
Good
7.0
Pros:
he front desk is ok but the drivers are need more professional training. First ride I felt he did not care. The third ride requests just made me so upset. The bell desk told me the driver would be available 5-10mins but after he shown up he refused.
Cons:
Hotel shuttle-the driver altitude.
Good
6.0
Pros:
Location
Cons:
Heat in room did not work at night. Very average. Have stayed at nicer, lower star hotels for less.
Poor
1.0
Pros:
Hotel LIES to people to get them to book there BE WARNED. I picked a hotel with FREE BREAKFAST, WiFi and Business Center and this hotel is NONE of that. Plus, cancelled my res w/out letting me know I didn't get in til 330am. SECURITY STOLE OUT out of Room
Cons:
The hotel feels old AF and the tub was dirty and the shower pull thing didn't come up properly so it was mostly streaming water below and a very little water from the shower head. The hotel didnt do a damn thing to make me comfortable or to make up for it
Okay
5.0
Cons:
I didn’t realize when it said at the airport, that it was actually onsite. We picked up a rental car to drive to the hotel when it was right outside the doors. Average hotel that could use an upgrade to rooms and bathrooms. I wouldn’t stay t
Good
7.0
Pros:
Walk to early AM flight
Cons:
Front desk staff is never very friendly or welcoming. We stay here 3-4 times per year and have never been greeted with a smile. Not quite surly, but certainly not very nice. Physical hotel is a little beat up. You stay here for the location.
Okay
5.0
Pros:
Location
Cons:
I m not handicapped they put me in handicap room. There were a few holes in walls Peeling paint on ceiling. Super dusty
Okay
5.0
Pros:
Location
Cons:
Very old inside. Needs renovating
Good
6.0
Pros:
Location
Cons:
Room was dirty. Staff not so nice.
Mediocre
3.0
Pros:
The bellman were helpful and kind
Cons:
The window wall was absolutely freezing and we couldn’t get the heat high enough to make a difference. The room was cold!
Mediocre
3.0
Pros:
I liked the location
Cons:
My bathtub was clogged and water would not drain, the sink stopper was broken and it was left in the sink, and the shower walls had pink mildew on the grout.
Good
7.0
Pros:
Location to airport for over night stay for early flight departure
Cons:
difficult to locate from terminals could with improved direction signs
Good
7.0
Pros:
Close to airport..
Cons:
Traffic.
Good
7.0
Pros:
The location and the view from the room.
Cons:
Paying an additional $50 for slow Wi-Fi & a breakfast that started too late for us to use.
Okay
5.0
Pros:
very close to the airport
Cons:
staff are not that helpful, complimentary water needs to be pick up by the guest at the lobby ( most hotels they deliver it).
Good
7.0
Pros:
Location within airport. Didn’t have to leave airport at all. Made it so we could make the most of the overnight layover
Cons:
The room and bed were incredibly small. It didn’t matter as much because we were just sleeping but wouldn’t be pleasant to spend more than a night or do more than pass out there.
Good
6.5
Poor
1.0
Pros:
Location was the only good thing.
Cons:
Dingy hotel. No wifi in the room and nobody was helpful in that regard. Had to go down to the lobby to use it. No hot water in the morning. Other than the location and the nice staff in the restaurant, there wasn't much to like. Greatly overpriced.
Good
6.0
Cons:
Shower and general update needed
Okay
4.0
Pros:
Nothing stood out. It did not feel like a 4 star hotel overall
Cons:
Parking was absolutely horrible. Valet was 75 dollars and set park is $40 a night its only good for people that have over night layover
Okay
5.0
Pros:
Location
Cons:
Check-in process was bad. I had to wait in line for over 40min. The problem is there are three staff, one of which handled airline people and the other two handling Hilton members but there was no one checking in normal guests. Real bad hotel operation.
Okay
4.0
Pros:
Excellent location attached to Ohare airport.Easy to walk to terminals from hotel. Short check in wait, but plenty of staff working, which is nice. Room service was quick and food very good. Appreciated the bathtub,although a bit smaler.
Cons:
I was given a room with a smaller single bed next to the elevator, with the option to upgrade for a fee. The room was small and narrow. There was a brown smudge on the bathroom door that was disconcerning.
Okay
4.0
Pros:
Staff.
Cons:
Wi-Fi so slow pages (NYT, Google) did not open. Remember dial-up 25 years ago? Worse than that. Shopworn desk chair frayed seat. Shower controls loose. Very disappointing especially considering that I've been a member of their rewards program for ye
Okay
4.2
Pros:
Next to airport
Cons:
They took advantage of flight cancellations and jacked rates up to over $400. Hotel is very worn and even if clean would still only offer comfort of budget motel
Okay
4.0
Pros:
Location
Cons:
Worn out room - everything outdated and worn
Poor
1.0
Pros:
Surprisingly quiet room right in the center of airport
Cons:
No free wifi in the room. Are you kidding me? Ridiculously expensive valet parking. Self-parking is not convenient and expensive too. Booked two rooms ahead of time but didn't get them close to each other. Recipient staff was not friendly. AC/shower o
Excellent
8.0
Pros:
Thank you for allowing me to check in very early!
Cons:
Bed/pillows were pretty uncomfortable. Lighting in bathroom left the shower pretty dark.
Mediocre
3.0
Pros:
It was quite a walk from the United gate where my flight arrived, but that was good exercise, and much better than standing outside, waiting for a shuttle bus to a hotel.
Cons:
The air conditioner in the room was loud, the water for the shower never got hotter than lukewarm (with the the handle turned all the way to maximum "hot"), and the beeping sound of trucks outside, backing up, was clearly audible.
Poor
1.0
Pros:
Location
Cons:
Did not have the number of beds I requested. Really sucked.
Poor
1.0
Pros:
Nothing
Cons:
Too much for parking., I thought free parking. This is ripoff charged more than 75 dollars for over night parking. Rooms are not good. Lights in the room not working. Very bad experience.
Poor
1.0
Pros:
location
Cons:
We specifically asked if the food we are ordering is vegetarian or not. The lady said it is but when the food arrived it had a big layer of egg in it. Secondly the food arrived about 2 hrs after we ordered the food after calling 3-4 times
Poor
1.0
Cons:
Someone attempted to enter our room in the middle of the night. Thankfully, we had locked the chain/bar lock. He/she had a key that opened the door but couldnt get in do to the extra lock. When staff was notified, they were very rude and unconcerned.
Mediocre
2.0
Pros:
PROXIMITY TO THE AIRPORT.
Cons:
ROOM WAS TOO SMALL. DID NOT LIKE THE LAYOUT. COULDN'T USE THE SHOWER UNLESS THE DOOR IN THE BATHROOM WAS CLOSED. IT BLOCKED ENTRY TO THE SHOWER. TV WAS ON THE SIDE OF THE BED. ONLY HAD ONE COFFEE CUP FOR 2 CUP COFFEEMAKER.
Mediocre
3.0
Pros:
The location for an overnight stay at OHare is amazing.
Cons:
The heat was broken in our room. We asked for extra blankets to stay warm and had to call several time for someone to come. But they only brought one blanket so we were cold all night.
Mediocre
3.0
Pros:
Very small staff, no room service, Iexpected 24 hour room service as this is at airport. Very few people attending the desk.
Cons:
a lot, I expected more out of a Hilton. Most hotels at airports are very service orientated , this was not.
Excellent
8.5
Pros:
Location, clean, comfortable, quiet.
Mediocre
3.0
Pros:
Proximity to airport gates
Cons:
I tried calling the front desk and nobody ever answered. The batteries in my remote were almost dead.
Mediocre
3.0
Pros:
Location
Cons:
Unfriendly staff, small room (double bed - what hotel still has double beds?), smelly room, and uninviting lobby (no space to relax or plug in and use your own laptop).
Okay
5.1
Pros:
Location
Cons:
Could not get the room warm and no extra blankets. Hilton needs to replace the windows
Excellent
8.7
Good
7.7
Pros:
The place was comfortable and easy to get to.
Cons:
Flight was cancelled so I tried to get a room. Staff quoted me $350 for a night. I told them their online listing was $100 less, showing them on the Kayak app. They instructed me to step out of line and "book it if you think you can get a room", which I did.
Good
7.7
Pros:
Location, Location, Location. This is the biggest selling point and the convenience to Terminal 3 is outstanding!
Cons:
Beds are a bit stiff and dated. Not very comfortable.
Excellent
9.7
Pros:
my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.
Good
6.5
Pros:
Convenient to airport
Cons:
It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.
Mediocre
3.1
Cons:
My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.
Excellent
9.7
Pros:
Nice staff
Cons:
Parking
Excellent
10.0
Pros:
Walking access to ORD and CTA
Mediocre
2.0
Cons:
We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed
Excellent
9.4
Pros:
Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented.
Cons:
There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.
Good
6.5
Cons:
Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!
Excellent
10.0
Pros:
Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.
Good
7.1
Pros:
The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel)
Cons:
Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)
Good
7.4
Pros:
in the airport building, reasonably priced.
Cons:
Maids kept knocking in the morning even though we had a late check-out.
Excellent
10.0
Pros:
Location is terrific! Service is great. Perfect for an overnight stay, before or after a long overseas trip. We stayed before and after our trip to India. Best, David O'Brien
Good
7.0
Pros:
The location is great. The price I got was low ($110).
Cons:
The hotel is from the 1980's and hasn't aged well. I couldn't get the wi-fi set up as it required logging in with my Hilton Honors ID and I couldn't remember my password. There was a long queue (about 15 rooms of guests) to check in and not enough staff to handle, resulting in a 25 min wait to check in. The check-in process took a while with each person being told too much info: just hand us the keys. I was required to leave my keys with a valet while briefly parked to check in, and it took 10 min to track him down again and get the keys back.
Excellent
9.6
Pros:
Easy to catch early morning flight from the hotel.We were there at a difficult time for the staff.I thought they handled it very well.
Good
7.0
Pros:
LOCATION
Cons:
PRICE: For $400 the night in double occupancy you would expect at least some amenities included such as wifi in your room, a bottle of water, or breakfast.
Okay
5.3
Pros:
The location can't be beat - PRICEY beyond reasonable. Shooting fish in a barrel, these guys.
Cons:
My room was dirty and I was itching my legs and arms in the middle of the night. Think it was bed bugs as the bites were the same as what I found on the internet. Disgusting.
Good
6.0
Pros:
It's at the airport
Cons:
I hated that they overcharged because it was bad weather in the o'hare area. The price went up by more than 70% and I think that is taking advantage of people.