Overview

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Congress Plaza Hotel

520 South Michigan Avenue, Chicago, IL 60605, United States
+1 312 427 3800

€78+

Overall guest ratings

7.0/10 Good
based on 9,087 reviews

Review highlights

  • 9.4
  • 7.0
  • 4.6
  • 4.4

Good to know

  • Wonderful sightseeing

Nearby

    show all

    About

    Location.

    Originally built in 1893 to house visitors to the World's Columbian Exposition, this hotel is across the street from Grant Park and less than 2 miles from Navy Pier.

    Hotel Features.

    Congress Plaza Hotel provides a lounge just off the lobby along with 2 restaurants. Gazebo Restaurant serves American cuisine in a casual setting for breakfast and lunch, while Rafael Steak House features Midwestern cuisine for dinner only. 25 conference rooms offer nearly 50,000 square feet (about 4,600 square meters) of event space and banquet facilities. Of special note is the hotel's Gold Room, decorated with gold-leaf trim and chandeliers, used for formal events. Complimentary wired and wireless Internet access is available in public areas.

    Guestrooms.

    Rooms provide tiled bathrooms with hair dryers and shower/tub combinations. All rooms offer free wireless and wired Internet access, pay movies, and premium TV channels. Extra touches include in-room safes and coffeemakers.

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    Hotels.com

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.0 Good
    based on 9,087 reviews
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      8.5 "85% liked the proximity to shopping."
      9.9 "99% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      9.9 "99% thought it was easy to get to the train station."
      7.6 "Easily accessible by car, said 76%."
      10.0 "Good access to the airport, said 100%."
    • 7.0 "Good service."
      7.4 "74% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
      7.7 "77% said the concierge service was amazing."
    • 6.7 "Average value."
    • 6.7 "Beach is so-so."
    • 6.1 "Food is average."
      5.8 "Only 58% were satisfied with the menu."
    • 4.6 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      0.8 "92% thought the facilities needed updating."
      1.7 "83% complained about the elevator."
      0.0 "100% were unhappy with the handicap accessible facilities."
    • 4.4 "Breakfast is below average."
      3.8 "62% said the breakfast was too expensive."
    • 4.4 "Rooms are not good."
      2.1 "79% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      1.7 "For 83%, the rooms looked old."
      2.4 "76% found problems with the furniture."
      1.1 "Air conditioning was criticized by 89%."
      2.3 "77% had problems with the shower."
      1.6 "84% criticized the small bathroom."
      1.2 "88% thought the tv was sub-standard."
      0.6 "94% were disappointed with the minibar."
      2.8 "72% said the bathroom was dirty."
      0.5 "95% were unsatisfied with the kitchenette."
    • 4.2 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 3.9 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.2 Good
    based on 3,907 reviews
    • 9.5 "Terrific location."
      9.5 "95% liked the proximity to sightseeing."
      8.4 "84% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      9.9 "99% thought it was easy to get to the train station."
      7.6 "Easily accessible by car, said 76%."
      9.9 "99% enjoyed the restaurants & bars nearby."
      10.0 "Good access to the airport, said 100%."
    • 6.8 "Service is ok."
      7.0 "70% found the staff to be very friendly."
      5.4 "54% said the reception staff was ok."
      5.2 "Housekeeping was ok, according to 52%."
      5.1 "Bar service was average, according to 51%."
      6.1 "61% thought the valet service was acceptable."
    • 6.2 "Average value."
    • 5.8 "Food is average."
      5.4 "Only 54% were satisfied with the menu."
    • 4.9 "Bad amenities."
      5.0 "50% thought the building was acceptable."
      0.8 "92% thought the facilities needed updating."
      1.5 "85% complained about the elevator."
    • 4.7 "Breakfast is below average."
      4.1 "59% said the breakfast was too expensive."
    • 4.7 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      1.1 "89% thought they were poorly maintained."
      1.7 "For 83%, the rooms looked old."
      2.4 "76% found problems with the furniture."
      2.2 "78% had problems with the shower."
      0.9 "Air conditioning was criticized by 91%."
      1.4 "86% criticized the small bathroom."
      0.5 "95% were disappointed with the minibar."
      2.5 "75% said the bathroom was dirty."
      0.4 "96% were unsatisfied with the kitchenette."
      1.0 "90% thought the tv was sub-standard."
    • 4.2 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 4.0 "Vibe wasn't good."
      1.9 "81% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.1 Good
    based on 2,453 reviews
    • 9.5 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      7.6 "Easily accessible by car, said 76%."
      8.2 "82% liked the proximity to shopping."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
    • 7.2 "Good service."
      7.6 "76% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
      7.7 "77% said the concierge service was amazing."
      7.3 "Hotel security was great, thought 73%."
    • 6.2 "Food is average."
    • 6.1 "Average value."
    • 4.6 "Not very clean."
      4.7 "53% said rooms were dirty."
      4.2 "58% thought it was rather dirty."
      2.8 "72% said the bathroom was dirty."
    • 4.4 "Rooms are not good."
      2.1 "79% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      4.7 "53% said rooms were dirty."
      2.1 "For 79%, the rooms looked old."
      1.0 "Air conditioning was criticized by 90%."
      2.0 "80% had problems with the shower."
      0.8 "92% were disappointed with the minibar."
      1.3 "87% thought the tv was sub-standard."
      1.4 "86% criticized the small bathroom."
      2.8 "72% said the bathroom was dirty."
      0.5 "95% were unsatisfied with the kitchenette."
    • 4.2 "Breakfast is below average."
      3.6 "64% said the breakfast was too expensive."
    • 4.2 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
    • 3.7 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
    View all review categories

    Overall rating

    5.9 OK
    based on 1,181 reviews
    • 9.4 "Terrific location."
      9.5 "95% liked the proximity to sightseeing."
      9.7 "97% enjoyed the restaurants & bars nearby."
    • 6.7 "Service is ok."
      5.9 "59% said the reception staff was ok."
      5.7 "Housekeeping was ok, according to 57%."
    • 6.3 "Food is average."
    • 4.5 "Not very clean."
      4.8 "52% said rooms were dirty."
      4.0 "60% thought it was rather dirty."
      2.6 "74% said the bathroom was dirty."
    • 4.3 "Breakfast is below average."
    • 4.3 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 4.0 "Rooms are not good."
      4.8 "52% said rooms were dirty."
      1.6 "84% complained about the bathroom."
      1.1 "89% thought they were poorly maintained."
      1.7 "For 83%, the rooms looked old."
      2.5 "75% found problems with the furniture."
      2.6 "74% said the bathroom was dirty."
      1.3 "87% thought the tv was sub-standard."
      2.3 "77% had problems with the shower."
      1.0 "Air conditioning was criticized by 90%."
      1.6 "84% criticized the small bathroom."
      0.5 "95% were disappointed with the minibar."
    • 3.8 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
      4.7 "53% criticized the plain hotel."
    View all review categories

    Overall rating

    7.0 Good
    based on 1,544 reviews
    • 9.5 "Terrific location."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      9.9 "99% enjoyed the restaurants & bars nearby."
    • 6.5 "Average value."
    • 6.5 "Service is ok."
      5.5 "55% said the reception staff was ok."
      6.2 "Housekeeping was ok, according to 62%."
    • 6.2 "Food is average."
    • 4.8 "Internet is poor."
      3.7 "63% said the wifi quality was bad."
    • 4.3 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      1.1 "For 89%, the rooms looked old."
      2.4 "76% found problems with the furniture."
      1.3 "Air conditioning was criticized by 87%."
      1.3 "87% thought the tv was sub-standard."
      0.5 "95% were disappointed with the minibar."
      2.3 "77% had problems with the shower."
      2.8 "72% said the bathroom was dirty."
      0.4 "96% were unsatisfied with the kitchenette."
      1.6 "84% criticized the small bathroom."
    • 3.8 "Breakfast is below average."
      3.7 "63% said the breakfast was too expensive."
    • 3.6 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
      0.7 "93% thought the facilities needed updating."
      1.5 "85% complained about the elevator."
    • 2.7 "Horrible vibe."
      1.1 "89% criticized the unstylish hotel."
    View all review categories
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Wonderful sightseeing"
    data provided by TrustYou

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