Pros: The online booking, getting insurance was easy and great. Went to pick the car up and they wanted $300 deposit. I never new this hidden expense, and didn't bother renting the car.
2 Apr 2016
Great value and a steal of a price
Pros: Very nice and clean vehicle. Made driving 850 kms a breeze. Awesome gas mileage in their 2015 Kia Optima. Got 40 mpg going 120 kph on a very windy day.
16 Apr 2016
Cons: Great custermor service
19 Oct 2016
Take care not to rent off-report by mistake!
Pros: Very helpful staff. Rides to and from airport happily given.
Cons: Enterprise has two Airport Road locations. The second is off airport. Yo need a ride and if that location is closed when you return your vehicle you will need a cab.
31 Oct 2016
Pros: Great service and a great truck for our time there. We felt safe and secure with the snow and ice.
Cons: I hope we can get this caliber of vehicle every time we rent from Enterprise. THe Ram Outdoorsman was perfect and other truck on the lot were not as well suited to our needs.
24 Aug 2016
Terrible customer service
Cons: Promised a small car...gave a huge van...false statements all along..wasted my time with the van as I wasn't comfortable with it. ..didn't even compensate for the lost time..
18 Aug 2016
Pros: Nothing...bunch of lies And very jnprofessional
Cons: Didn't get the promised car..instead the guy Steven blamed everything on us..didn't even compensate for their mistake. ...will never go to enterprise again..
22 Nov 2016
Pros: Fast, friendly service. Cars are very clean. Have rented from them several times and all have been pleasant.
Cons: Unfortunately, they did not have the car I booked on line. This has happened before. All other times they just give the vehicle at an up grade without charging me for this upgrade. So I get the price I've booked. This last time though, I was charged for the upgrade even though it was not my fault that the car I booked was unavailable. This past time again they did not have the car I booked on line. This time I made sure to get a car for the price that was promised.
2 Sep 2016
NIce car - shame about the insurance and fuel guar
Pros: The car was a new car with low kilometers and the fuel economy was excellent. The location of the rental agency was easy to access.
Cons: The person who originally signed me up for the rental, should have been or maybe was a used car sales person as he talked a mile a minute, and when it came to the insurance I should have only taken the basic accident insurance as we were for out of country. And their cheap fuel guarantee well, that is a joke, and a rip off as they don't fuel up the car and then charge the rate that they say they are getting which is so wonderful. They just charge you a flat rate and I am sure that I could have done better at the pump. So beware about the insurance and the fuel lies.
28 Aug 2016
Pros: I've had consistently great rental experiences with enterprise. Very friendly and helpful staff.