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3 locations in Santa Ana
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Reviews
2.0 Poor
May 2021
Cons:
This rental did not happen, they did not have the car available I was attempting to renf10.0 Wonderful
Mar 2021
Pros:
Staff was very accommodating and helpful. Got me a good fair deal, and the customer service was excellent.Cons:
They overbooked the car I rented, but they made up for it 10 fold. No complaints.10.0 Wonderful
Feb 2021
Pros:
How quick they can get you out of there with your rental car, especially during Covid times. No need to step inside the office.Cons:
Overall it was well done. Limited vehicle choice but I was at a smaller office location. Also customer service said we could get a 4x4 but the office staff were more up front and honest about that. So I’m glad I called ahead.10.0 Wonderful
Dec 2020
Pros:
Nice car and friendly service.Cons:
Price could be less.10.0 Wonderful
Oct 2020
Pros:
The staff at the rental counter and the auto check out were very friendly and professional. It could not have been simpler.Cons:
They probably say the same thing every time there is a new customer, but I would suggest they take a little bit of time explaining the charges when renting a car. The masks don't help, but also the fact that I don't rent cars very often makes it important to explain it fully.10.0 Wonderful
Oct 2020
Pros:
Drop off was very easy, just pulled up and got checked in and wasn’t far from my terminal. Also it was cheaper than getting one not at the airport.Cons:
I got there really late at night and two attendants were busy for quite awhile. Only one girl at the counter. She ran into a couple snags and anyway it was 20 min before I was greeted...but well taken care of after.One location in Santa Ana
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10.0 Wonderful
May 2021
Pros:
The staff was helpful and the line was short.Cons:
I actually needed help finding the car, which a staff member eventually did.10.0 Wonderful
May 2021
Pros:
Yes For sure despite heavy rush .Cons:
Definitely more work force were needed to handle the heavy rush4.0 Mediocre
Mar 2021
Pros:
Staff was super friendlyCons:
If there are hour long waits, there should be special accommodations to make people comfortable. They had 20 people waiting for Cars and only sitting areas for 3-4 people4.0 Mediocre
Dec 2020
Cons:
The car really smelled bad of weed. I thought if I rolled the windows down it would air out so I took the car but nope. It was so strong and I noted it when I dropped the car back off. I don’t smoke weed so I thought it was horrible. I know it’s legal and I don’t care if people do but I don’t want to drive around all the time smelling it. It was really bad.4.4 Mediocre
Oct 2020
Pros:
The car was niceCons:
The staff, the process, and the end price2.0 Poor
Oct 2020
Pros:
Easy to make a reservationCons:
In times when the world is facing a pandemic, most business are trying to help and keep their costumers but Dolar does not. They do not refund money if you cancel a reservation due to COVID. I will not bring my business to them and will make sure to spread the word around.3 locations in Santa Ana
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2.0 Poor
Oct 2022
2.0 Poor
May 2021
Cons:
When it takes 2 hours for Budget to get a car for you at twice the normal rate. Ya, that could of been better.10.0 Wonderful
May 2021
Pros:
The employees were very pleasant and accommodating. Dropoff was simple and straightforward.Cons:
Newer more comfortable vehicle10.0 Wonderful
Mar 2021
Pros:
The staff was very helpful and made sure we left with a car even when we were presented with obstacles they were quick on their feet with solutions to help us.Cons:
I was unsure were to leave the keys because we dropped it off before they were open so maybe a clear spot to leave the keys although I left them on the wall where they hung the keys.8.0 Very Good
Mar 2021
Pros:
car was greatCons:
drop off process10.0 Wonderful
Nov 2020
Pros:
Pick-up was efficient, and staff was very helpful. Thank you for the mask!Cons:
Drop-off was very easy. Parked, handed over keys, received receipt. Done.3 locations in Santa Ana
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6.0 Okay
Oct 2022
4.0 Mediocre
Jan 2022
4.0 Mediocre
Jan 2022
2.0 Poor
Dec 2021
10.0 Wonderful
Dec 2021
4.0 Mediocre
Dec 2021
One location in Santa Ana
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10.0 Wonderful
May 2017
Pros:
service was great6.4 Okay
May 2017
Cons:
No accommadation for drive up customer only for airport customer. I will not use this location again.8.0 Very Good
May 2017
Pros:
nice carCons:
i booked it for $46 and some cents(I pre payed for the car)...but when I returned it they charged be $47 and some cent.....although not a big difference in the amount...but still they should honour what they agreed for...its the most basic principle of any business transaction10.0 Wonderful
Apr 2017
Pros:
They were great to deal with easy and quick processing collection and drop offCons:
Nothing10.0 Wonderful
Apr 2017
Pros:
No problem rental, unlimited millage, flexibility in pick up and drop off locations, excellent employees, great all the way around10.0 Wonderful
Apr 2017
Pros:
new clean car that performed wellCons:
taxes3 locations in Santa Ana
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4.0 Mediocre
Apr 2021
Pros:
Staff was friendly & niceCons:
We had reserved a mini van only to be told it was not available an hour before. We then accepted the alternative since we were pressed for time. Everything seemed ok until we loaded all our luggage, kids & grandma buckled up ...within minutes there were trails of ants all over!! Totally disgusting...this has never happened before. I called to complain but was told by the agent that this happens when cars are parked in grassy areas. When I first got in the car , I noticed some crumbs & just brushed it off. Looking back there is absolutely no excuse for this neglect in properly & throughly cleaning a car . This was unacceptable & we then drove to another location to swap the car for the minivan I reserved in the first place 😫 This whole ordeal set us back over an hour & in turn we missed our evening reservation. This caused so much inconvenience. That I will definitely think twice about renting from this company again :(2.4 Poor
Feb 2020
Cons:
Upgraded me to a larger car because they didn't have what I wanted in stock then billed me for it. Will never do business with this company again.4.0 Mediocre
Jan 2019
Cons:
The way Inwas treated at drop off. Also the extra charges that they tried to charge - filled up gas tank with receipt across st and they tried to charge me 20 extra then a drop off fee, and extra taxes after drop off. Dont think I will rent from them again. Bad experience dont honor what employees say10.0 Wonderful
Jan 2018
Pros:
great price, and great service.10.0 Wonderful
Dec 2017
Pros:
How fast the rental and return processing was. Price. Avis very easy to work with, better than Enterprise; they are very uptight. Your people are friendly.4.0 Mediocre
Aug 2017
Pros:
the size of car was what I requestedCons:
staff was rude. finding car rented not easy. Car was filthy and smelled terrible.One location in Santa Ana
2 locations in Santa Ana
2 locations in Santa Ana
One location in Santa Ana
One location in Santa Ana
One location in Santa Ana
One location in Santa Ana
Locations in Santa Ana
3195 Airport Loop Dr. D-2
+1 949 752 6664
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One location in Santa Ana
Locations in Santa Ana
John Wayne airport
+1 310 645 2100
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One location in Santa Ana
Locations in Santa Ana
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One location in Santa Ana
Locations in Santa Ana
2015 N.Tustin Avenue
(714) 667-0841
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One location in Santa Ana
Locations in Santa Ana
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One location in Santa Ana
Locations in Santa Ana
18601 Airport Way
+1 800 940 9332
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Some Santa Ana car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the hire price but not all of them. We recommend always be aware of your coverage when hiring a car in Santa Ana.
Keep in mind that car hire insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your hire. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Santa Ana car hire.