Cons: Drop off- no one to process car outside. Sign on booth said to proceed inside. Went inside and stood in line only to be told that I needed to go back outside to another company's booth. No one was in the booth. Someone from yet another booth came oover and offerred to help, but could not guarentee assistance because they needed to get into another system. The gentleman was nice and was finally able to check me in.
Solution: Staff appropriately and update signage.
26 Jul 2017
Pros: good value
Cons: at return, attendant was too busy to check us in
20 Nov 2017
Easy pick up and return.
Pros: Upgraded to bigger car.
19 Oct 2015
Cons: Able to confirm rental online with bank card but unable to use at counter without a flight number. I'm sorry is the rule that the only people that rent a car for the weekend is people that have flown. Seriously rental car companies need to get step up. Thia whole experience was annoying and time consuming. Like I the customer have all frigging day.
8 Nov 2015
Smooth and easy
Pros: How easy everything was
Cons: Problems at drop off -- did not get receipt.
29 Nov 2015
Pros: Very friendly service at pickup, excellent price.
18 Dec 2015
Pros: Love the Ford Fusion; Alamo staff was courteous and very helpful
3 Apr 2016
Pros: New vehicle. Very nice.
Cons: Always expend much more than what the reservation shows
17 Apr 2016
Easy pick up and drop off
Pros: The service agent, Geri, was wonderful. And the process to check in was quick. The price could not be beat either.
Cons: Nothing really. The car had a heavy air freshener smell - I think someone had been smoking in it - But that is a minor complaint.
31 May 2016
Service was very courteous & efficient on pickup
Pros: Enjoyed the Chevy eclipse, good gas mileage, comfortable ride. Liked the back up camera, radio, seat adjustment. Check-in clerk at Alamo counter quoted me $316.00, after we took off insurance at pick-up.
Cons: I returned the car on time, full of gas. The national rental rep printed up my bill as $349.00. I went inside to talk to manager, national counter was covering for Alamo. The only charge they could pull up was $349.00. So I was not pleased with increase in price when I returned the car.
Cons: I thought I rented a compact car but I received an economy and paid for compact. I told the agents that the website says a Chev Spark is economy, they disagreed. The car was filthy.
3 Nov 2015
Definitely Will Rent Again
Pros: The employees were very fast and helpful. They also had the best price. The car was immaculate and drove great.
24 Nov 2015
Cons: No electronic adjustor for side mirrors
29 Nov 2015
Pros: Attendant came out when we returned. He took care of everything and I didn't have to go inside. Very nice and accommodating.
Cons: First was told there were no cars available matching what I was told on reservation. Said they were 20 cars short. Magically came up with a car. Said it just was returned from oil change. Brand new car , highly unlikely. Counter worker not accommodating and basically said there was no car. I pressed the issue of giving me something bigger. She refused and that's when the other car magically showed up.
29 Nov 2015
Don't waste your time with DOLLAR
Pros: They didn't try to sell me additional insurance.
Cons: Counter was closed when I tried to pick up car after flight landed.
Had to rent with another company for a day.
AWFUL experience upon return to XNA also.
26 Sep 2016
Cons: Had to return the first car I rented since the tire light came on before I even got to the highway. Was able to get a second car fairly quickly.
29 Sep 2016
Cons: There was no one there when plane arrived. They said they would wait and went home. Stuck in airport.
2 Oct 2016
Pros: Service from Little Rock desk reception person, Amanda, was excellent. She was very professional and pleasant to work with.
Cons: No issues.
24 Oct 2016
Would not rent from Dollar in Little Rock again
Pros: Comfortable car with good gas mileage & good acceleration.
Cons: Windshields inside & out were filthy. No washing fluid to clean it. No attendant to go over the car with us when we picked it up. We had to go inside to return the key. Couldn't just give it to the attendant. The glove compartment was loaded with the last 3 previous renters rental paperwork. No one bothered to clean it out. When we complained to the attendant at drop-off, he said he can't get anyone to do anything, that just about everyone that works for the company was lazy & really don't do any cleaning to speak of. Not good hearing that from an employee!
18 Nov 2016
Pros: Everything was great on my trip, the car was clean. The pick up counter was helpful and courteous.
Cons: Turn In took a two step process, could of been accomplished at one. You turn keys in by where the cars are dropped off and picked up, then to get your receipt or final check-out you have to go to the counter inside to get this accomplished.
Cons: No Sunday drop offs spot after 3 pm. The 820 Main drop off and lock box was very hard to find.
27 Dec 2017
Stranded by Enterprise in Galveston
Pros: They provided us with complimentary water bottles
Cons: We were denied a car rental despite our reservation because we did not have a major credit card but rather a Visa debit card. There was no indication that this would be the case in the fine print of our rental confirmation and in fact their front door states that they take credit and debit cards. Apparently that is only if you are local or are renting at an airport with a round trip ticket. We had flown in to Houston for a cruise and were flying out of Austin so this didn’t apply to us. I hope Enterprise considers changing this ridiculous policy or at least being more transparent about it when reservations are made.
4 Dec 2016
Pros: In store service was helpful and nice; the car was great and the staff were attentive and supportive.
Cons: Enterprise website and "24 hour service" are horrible. There's no way to alter plans, should you need to
18 Oct 2016
Pros: Was initially contacted by the office prior to my trip about my reservation. This helped to give me a point of contact and put my mind at ease. When I arrived in Little Rock the service was professional, efficient and friendly. One of the best rental experiences I've ever had.
7 Nov 2016
When you reserve a car....
Pros: I liked the ease of drop off. The Pick up was another story...
Cons: ..when I went to pick up the car i reserved they were out of the type I wanted, so I ended up with an SUV. On top of that the sales person was very pushy about dropping the insurance I got through Kayak so that I could get theirs.
15 Feb 2017
Pros: Convenience of picky up at airport.
Cons: The car I reserved was not available resulting in my being charged ten dollars more per day. The car was not cleaned prior to pick up. There was a problem with the car pulling slightly to the right from the beginning, which turned out to be the result of a damaged tire and a slow leak.
21 Mar 2017
Pros: My only complaint; I was charged about $150 drop off fee that was never quoted to me!!!!!
28 Nov 2016
great and convenient service
Pros: They took good care of me and made sure that everything was to my liking before letting me hit the road.
5 Aug 2016
Like dealing with used car salemen
Pros: Car was clean, full of gas and didn't smell like cigarettes. The guy that checked us in was very friendly and helpful.
Cons: Paid for a full size car and the guy in the parking garage tried to put us in a micro SUV. Had to demand a full size car and you'd thought I'd asked them to cut off their right arm. The attendant then drove dangerously fast through the parking garage when bringing around the car. He was more concerned about looking cool than providing any customer service.
Pros: Though kayak confirmed, it was not really confirmed and hertz called me to apologize. Of course, it was late for me to find another rental mini van!
12 Oct 2017
Did not rent from Hertz
Pros: At least they had cars available.
Cons: Found a car at the airport.
20 Oct 2017
Pathetic and I will tell every executive I know how I was TREATED
Cons: Everything ---- I was given confirmation number H4574018549 at approximately 330 EST on Tuesday 17th. I arrived in Little Rock, Arkansas and took a cab over to W Markum street to pick up my rental at 545 p.m. CST. I asked for my car and the lady who was super rude said quote "We are 50 cars short!" I replied "I have a confirmation number." She didn't acknowledge me and proceeded to tell me that she is leaving in 15 minutes. I asked What am I suppose to do?" She ignored me! I spent two hundred dollars in cab fare and after calling multiple times to HERTZ they found me a rental in CONWAY, Arkansas. No apologies NOTHING! I had to call three times to get them to send me the address and confirmation number. When I went to pick up the car the lady had to enter my information three times and the process took 20 minutes. No apology NOTHING! When I dropped the car off at HERTZ at Little Rock airport I asked for the manager. She was so disrespectful and deer in the head lights look. She said you will have to take it up with W Markum street location. I talk to C level executives every day and I have already told this story twice. HERTZ should be embarrassed and ashamed for giving out FAKE confirmation codes when they are 50 cars short! NEVER EVER will I recommend HERTZ and YOUR customer service trainers should be FIRED!
10 Oct 2016
Pros: Good response answering my concerns
16 Nov 2016
Pros: Quick service from nice people.
3 Feb 2017
Pros: Car was fine.
Cons: Car/envelope with keys wasn't ready. Said the car was at a different (private) airport. Initial person I dealt with was apathetic and condescending.
21 Dec 2016
Pros: The car was filthy inside and out when I picked it up.
Windows inside, even rear view mirror, were coated
With greasy film, apparently car had been used by a smoker. Low tire pressure indicator light was on also.
Had a 2 1/2 hour drive in heavy rain 12/11 in the dark
on rural roads to my initial destination and condition
Of the car made it even more difficult
25 Feb 2017
Pros: Pick up in Little Rock was easy, there was some confusion regarding pickup location but the service was great there.
1 Jul 2017
Pros: Pick up was easy and clerk was very nice
Cons: Mini van had trash left from previous renter such as dropped cheetoes, not vacuumed up
29 Dec 2017
Pros: It took less than 2 minutes
Cons: Got a little confused about where the service counter was at when I was standing in the rental parking garage.
Pros: The Budget employees at the Little Rock airport we're very helpful, and all-around great!
Cons: All the extra fees associated with the rental because it was a holiday weekend, that's just silly.
1 Dec 2015
5 Stars Kayak - 0 Stars Budget
Cons: I approached the Budget counter having priced several options on Kayak, so I knew what pricing was available. The price to buy in person from the counter was over $50 more than to buy through the app and the counter representative could not match Budget's own price. I stepped out of line and booked through Kayak. Bravo to Kayak for giving a good value. Budget - you're pricing policy makes no sense.
9 Jun 2016
Overall, good, but a suggestion
Pros: I arrived during normal business hours (Little Rock airport), everything went smoothly, the counter-person handed me the cars and indicated which parking slot number to find the car.
All good there.
Cons: When I got to the car, I noticed some scratches (showing white through the gray paint) on the liftgate, and a two-foot scratch on the passenger door. I didn't care the scratches were there, but I was concerned I might be held liable. There was no walk around by any attendant, and thought, "if they're not concerned, neither am I."
When drop-off time came, the attendant circled the car and asked about the scratches. I explained they were already there, but there was no walk-around. She explained that they don't do walk-arounds, and that next time, I should get an attendant first. Hey, Budget! Why do you put the burden on the customer to decide whether or not they should spend time tracking down an attendant?!? Here's how I will solve it. I won't bother renting from Budget again.
26 Dec 2016
Pros: Good customer service good car great people
28 Jan 2017
Car stunk like cigarette smoke but all else very g
Pros: Car performed very well and customer service for pick up and drop off were great, but someone had obviously smoked a lot in the car prior to my rental. My clothes and belongings smelled bad as a result. Should not be that way.
24 Mar 2017
great customer service
Pros: the lady was very nice.. helped me in all my questions i asked..let me look at what car i wanted.. great will use again for sure
14 Oct 2017
Rental was ok
Pros: Reasonable price
Cons: Car was overly doused with car freshener.
Had to roll down window as I drove throughout the 4 day rental 4 day rental period.
Pros: Clean, well-kept, performed perfectly.
You might consider letting people know how to access the trunk of vehicles if (for instance) the keyfob doesn't actually open the trunk and (for instance) the interior trunk button doesn't do so either (as was the case with the vehicle I rented) since they'll probably make use of it at some time.
Cons: The refuel price per gallon is rather ridiculous. Sometimes people just run out of time and can't refuel the car. A base cost to refuel + much lower price-per-gallon would be much better overall. (This, alone, would be the only reason I'd look at a different company to rent from in the future.)
28 Feb 2017
the car I've reserved wasn't the one they gave me
Cons: reserved a 7 seats - they didn't have it
they told me to come back the next morning and they still didn't have the car