Pros: We had a lot of luggage, and the man at the desk could see that it wouldn't fit in the car we had arranged. He arranged a larger car, helped us put the back seats down, and in general was a nice guy.
17 Nov 2015
Pros: New car
6 Jul 2016
Pros: Quick and easy pickup and return!
6 Jun 2017
A quick trip from Barnstable, MA to Baltimore and back to see a game.
Pros: Nice and roomy, good visuals with driving. 5 adults so everyone had a row with all the room you needed. Van averaged between 17 and 18 mpg with a large gas tank of 20 gallons. The AC worked great along with the Sirius radio. Picking up and dropping off at the Hyannis airport was very easy and fast. Make sure you know where the gas goes into the van (right by the driver's door).
Cons: When it was windy, the van being very high would get pulled to one side of the road or another so I had to be very diligent while driving. At one stop for gas, the column locked when I went to start the vehicle. I called the 1-800 number on the key chain and Morgan helped me out to get the van started again.
15 Jun 2017
Pros: Very nice local support - great behind the counter service. Helpful figuring out the car seat storage. personable and professional.
18 Jun 2017
Pros: Car was new 5000 miles on it. Gas mileage was great.
Cons: I thought cars are all non smoking cars. They ruined this car. It smelled of smoke real bad. I did not see none smoking stickers on it.
9 Aug 2017
Cons: According to my father, who dropped off since I had to catch a flight, Budget is trying to charge me SIX TIMES the rate I accepted through Kayak. I will have to spend hours today trying to rectify.
28 Jan 2016
Cute quick little car at a fair price
Pros: I liked the car it was clean and quick. The man who was there when I picked the car up was friendly.
Cons: The office was closed when I returned the car there was a be back soon sign on the door with a return time. We waited until well after that time and still no one. I dropped the keys in the slot. I tried calling the office to make sure I didnt get charged for another day but did not get an answer all five times I called
30 Jan 2016
Pros: the car was affordable, and fairly clean. seems it could have been washed and vacuumed, a little more often.
Cons: the Budget rental rep, at the agent was kind of neutral and passive, in his behavior and actions. He served me, but, he wasn't at all friendly, outgoing or customer interactive in a positive way. it is kind of like he was just there, doing a job. When my friend and I were returning, we were about a quarter mile away, topping off the gas tank, and told him we would be there in a couple minutes, and would he mind calling the cab company he had told us about, at the rental pickup, and have a cab come over to pick us up. He told my friend he would give him the number so he could call. We just needed a quick pickup, to make it to the Ferry in time to get back to Nantucket, and were cutting it close. he was told that, but did not want to call the cab, for us. we thought that was a bit rude. Anyway, when I got back, he did dial the cab number, and handed me the Budget phone, then walked out to check the rental return. He was just not very polite, nor customer service oriented, and said as little as he could to finish out the return. the cab showed in a couple minutes, and we made it to the boat on time.
28 Aug 2016
Pros: I really appreciated that I was able to be picked up at the Hyannis ferry; that was so helpful and very much appreciated.
Cons: The office was closed when I returned the car, so I put my contract, keys, and gas receipt in the Dropbox. But instead of charging me for a one day rental, they charged me for three. And of course it takes 5-7 business days for my credit card to be refunded, but only one day to charge it.
20 Apr 2017
Cons: As soon as there is a problem. Both Kayak and Hertz dont take responsibilities. Kayak says Hertz has to fix it and Hertz says Kayak has to fix it. I am very angry.
I wanted to change the drivers name in my car rental with plenty of days in advance, but it was impossible to do it because of this ping pong responsibilty game between the companies. At the end they made me pay more, the forced me to pay an additional driver.
17 May 2017
Pros: good car ...good price
Cons: the car inside was clean..but with a very strong smell of cigarette.
5 Apr 2016
Pick up poor- Drop Off Great
Pros: Drop off was easy and was done "live" with an Ipad type device- very quick very efficient,.
Car was clean and as described.
Cons: Booked for 9am pickup - got to the office to find office locked and rep out on another pick up. I had to stand in the snow for 20 mins until rep arrived.
Check out was then quick and efficient.
23 Apr 2016
Cons: Nobody was at the Barnstable location and nobody answered the phone when called. The building is a little run down as well. It was cold out and we were waiting outside. Our customer service rep finally showed up and informed us he had to take care of two facilities. He was very good and friendly, I hope he has help for the summer
6 Aug 2017
Inconsiderate, inconvenient, unprofessional
Pros: The car was fine, once I got one
Cons: I booked my car from the Hertz location in town (Hyannis) but when I arrived the location was closed and locked and there was no answer on their phone line. When I finally reached someone at their airport location they told me they didn't have my phone number and had no way of reaching me so they just closed the shop? I was shocked. My phone number was included in my booking and they had returned a call to my wife the day before the booking as well. I had to rent a car from the airport location, and return it there as well which was inconvenient and burned a lot of time during a busy time for me. I understand that sometimes things don't go according to plan, but this was not handled well at all.
Cons: I had made my reservation using a debit card, but when I arrived to pick up my car, they said that there policy didn't allow me to rent a car with that card. Luckily, other places were still open so I could go get a car from Hertz - which was a great experience.
25 Sep 2016
Pros: Everyone I interacted with was professional and friendly.
Cons: I found someone's personal items in the care, and so returned to the agency during busy traffic. A coffee spill near cup holder had not been cleaned.
3 Oct 2016
Pros: Gas mileage and comfort. Rented to me with debit card. Thanks!
Cons: Blind spots in car. Not your fault
26 Nov 2016
Cons: I don't the blue light inside the circle around the speed . I want to reduce the beam down soft so the I see on the road . no way yo find the dial to turn down the blue light . That is all.
Pros: In person everyone as Avis was nice and helpful. They attended us quickly.
Cons: We tried calling multiple times and had to wait 30+ min for them to find our reservation, and had both the customer service rep and his manager argue with us rather than explain the price difference when dropping off the car in a different location. Thy were unapologetic and talked to me as if I was stupid. Talking on the phone with Avis was a MISERABLE experience.