Cons: Waiting 45 minutes curbside watching all other rental car companies shuttles pass by dozens of times. Waiting in line to get car for hour plus. No one to return car to. I am a business traveler and have never in all my travels experiernced such short comings of a rental car company.
13 Jan 2016
the charges was not accurate
Pros: the car was okay,
the price was okay
Cons: but i had a reservation for a full size and i did not get many options for selection,
I was charged for a day extra and the recoding for car out and In was not correct.
10 Feb 2016
Pros: We didn't have as bad of an experience as the other reviews made us think we would.
Cons: Location was off airport, the shuttle drivers took a long time and didn't seem to be at all interested in getting us to / from the airport, and they charged a fee above and beyond what Kayak quoted (which included all taxes and fees).
14 Nov 2016
Not enough information on website
Pros: they are nice and friendly
Cons: they didn't know there job I went up there first they said i needed my pay stub and proof of full coverage insurance to use a debit card because i'm 23 so i did then i went back up there they said i couldn't because i was under the age of 25 so my dad was going to use a rental for the day while i used his card turns out he had to do the same thing but they never said anything about running a credit check which my father doesn't have the best of credit so they denied him even after we had to go put money on his main back account for the unknown 200$ deposit. they never knew any of this information they never told us this we wasted 3 hours going back and forth to places to meet the requirements not knowing what was going to happen. we wasted a bunch of time because they weren't very informative they just ran ever thing and said oops you need this oops you need that not once did they say anything about a credit check nor did they know that because i was under 25 i have to use a credit card. if they would have known there job we wouldn't have wasted so much time.
1 May 2017
Cons: Car was not cleaned properly, The tank was missing1/5 of the gas on pick up. Hyundai Accent is terrible, I was having trouble trying to keep it on the road.
16 Oct 2015
Pros: The lady at pick up was very short handed and she was still able todo her job and keep a positive attitude and be very friendly
18 Oct 2015
New to DFW. Won't earn my business again
Pros: Not much.
Cons: Due to plane issues we were more than 2 hours. Late to pick up rental. Place was a kiosk not a desk- shuttle driver didn't know they existed. Because I was late, I was charged twice what I had agreed to pay. I was told because it was OU/TX weekend that prices were increased. The Nissan Rogue I had reserved was what I got. They only had about 20 cars to choose from. Only 1 other was rented. Rogue immediately had tire pressure lights come on and floor was not clean.
24 Oct 2015
Don't use it during busy weekday. Close to airport
Pros: Only 4 minutes by uber from love field. Inexpensive.
Initially the guy wanted to give me an SUV, but I explained how long I waited and he ended up giving me a full size.
Cons: Pick up took me 1.5 hours. I showed up at 10:30 with a reservation for noon, waited in line for 30 minutes, and was told to come back at noon because "I might be given someone else's car". I showed up at noon, waited for 30 minutes. They finally brought someone from DFW who knew what he was doing.
28 Oct 2015
Incredibly lousy service
Cons: Understaffed and poor communication by the staff that were there.
30 Oct 2015
Long wait and add on charge for out of state
Cons: Waited forty minutes or more to get car. And then was charged extra for going out of state despite having unlimited miles on the rental. I would have gone with a different company. The price difference did not make up for the add on charge.
Pros: There was nothing to like. Kayak representatives failed to be helpful/resourceful in supporting me to resolve the issue of no rental available at Enterprise Rental, after the flight I booked on Kayak was delayed and therefore no car was available at the airport, when I arrived. The representatives had a "not our problem" response to my concerns regarding the debicle. I ended up spending triple the amount the rental to retrieve my sick mother and get her back to Dallas international to go back to Los Angeles. No Bueno Kayak.
Cons: Customer Service poor
No Car Available when I arrived
No networking between Kayak other Entity for Customer Satisfaction or troubleshooting issues.
30 Aug 2016
Pros: Appointment set up was easy and pick up service was excellent. I was able to drop off the rental at my nearest Enterprise giving me additional flexibility. .
14 Sep 2016
Pros: My experience with the staff was fantastic. I love the fact that the staff was extremely friendly and accommodating to the best of their abilities. Going the extra mile to assist us with the issue for which we encountered great service their rendered for my family and I. A staff afford me the used of his personal cellular phone.
Cons: I love the fact that all of the staff tried very hard to accommodate my family and I. We ended with Alamo which is the same company great service and different policy I respect all policy however when you have guest visiting from another country management should be empowered to except cash, if it is the only method of payment. The reservation that we had with Enterprise was not at the air port, when we arrived they were closed. we did not check our booking therefore we could only be accommodated for one night if we cancel are reservation. We had a long drive of two hours drive to Wichita Falls that night so we had to cancel just to get a car that night. which cost us in the end more than sixteen hundred dollars verses eight hundred and eleven dollars twenty four cents which was the cost of the reservation.
25 Sep 2016
Pros: I got a rental in Dallas since it was cheaper to fly to DFW and drive the 3 hours to my boyfriend instead of flying to him. I originally had a small economy car (Kia or similar) but once I got there Erica asked if I would mind a free upgrade. I ended up with a Jeep, and she also waived my gas fee since I had to get a suv. The jeep was great and Erica was great, drop off was easy! Great experience I'll definitely be using Enterprise again!
17 Oct 2016
Quick weekend trip
Pros: Convenience, friendliness of the staff
24 Oct 2016
Pros: convenience and customer service
7 Nov 2016
Pros: They were friendly and the car was clean.
Cons: It would have been nice to know that the pick-up location for the car was 20 miles away and there was no ground transportation other than a $45 tax ride to get there. The NW Highway address meant nothing since that highway borders the airport. I'll know better next time. Other companies at the airport were slightly more if I'd know what I know now, would have chosen them.
29 Nov 2016
Cons: I ordered a car online and was not available in 3 locations.
because i needed economy car for a week just to go to work, staff behaivour very rude, no attention to costumer, it seemed like they were not there to rent cars. Never again enterprise.
13 Dec 2016
Pros: Everything was ready to go as soon as I got to enterprise.
3 Jan 2017
Pros: The car seats were very nasty didn't have a replacement
Cons: Check in line was out the door. Only two people checking in for national and Alamo even though so many of us had rented from Alamo. Lots of repeat information had to be given, which is ridiculous. My license is on file with you guys. And I've already given the credit card to reserve the car. Why do I have to go through this ridiculous process every time?!?
24 Aug 2017
Issue with pickup - cost me time, money and inconvenience.
Cons: When I had booked the vehicle I had a choice of taking -
(1) Pick up and drop off from DFW
(2) Pick up from Dallas Love field airport and drop off at DFW.
Since (2) was being offered at a better price, I called in to see what the mode of transportation from DFW to Dallas Love Field would be and what it would cost. I was told by your rep that there were shuttles running between the two airports and the cost to me would free (complementary).
With this information, I booked (2). When I reached your DFW pick up point and inquired about the complementary shuttle, I was today that I had to book a cab to Dallas Love Field airport at my cost to go to the Dallas Love field to pick up point.
Your DFW desk called in a cab for me which cost be USD 80 for this trip.
I found out later that this amount was more than what is typical charged for this journey.
I wish I was told the truth by your customer service rep. In which case I would have taken option (1) and saved myself both time,money and convenience.
I would also appreciate it if you can reimburse this USD 80 amount to me.
Dr. Anant Mahale
26 Oct 2015
Pros: The person who ended up finding car for us was fantastic
Cons: We checked in and the lady told us a car was coming. We waited for roughly 25-30 minutes and found out she took off without making sure we received our car. Her name was Gerogette. Luckily some one was there that helped us and made sure we got what we needed.
25 Nov 2015
Pros: the customer service was amazing!!!! the gal who checked us in did a great job of being understanding and working with our mistakes
9 Dec 2015
Pros: From start to finish - best rental car experience I've ever had. EVER!!
Cons: No negatives.
12 Dec 2015
Pros: Vehicle was nice
Cons: Slow automated kiosk and they kept telling us to use it even though someone was ready at the counter. Also upon return got charged for 1 gallon refill amount even though I had just refilled . Had to manually deduct it.
22 Dec 2015
Pros: Car pickup at DAL was very easy, with not too long of a wait for the rental car shuttle. I was impressed with how integrated the rental through Kayak went with Alamo - I almost expected some confusion once at the rental facility. Car return was very easy, although the signage at the airport was a little lacking.
25 Dec 2015
Not as advertised.
Pros: Car was clean and ran well with no problems other than an unknown rattling in the back of the vehicle whenever we hit a bump. Check out was fast.
Cons: We had made a reservation to pick up in one city and drop off in another. While Kayak implies that this is an hour by hour rental, we were charged for the full day on the day of our return. Alamo was not helpful in also starting the clock on our rental a half hour before we had left the lot.
Additonally, when we went to pick up the car, there was literally one option to choose from. When I say one option, I mean one vehicle and one vehicle only.
We may go out of our way to try a competitor next time.
4 Jan 2016
Pros: Everything was great from checkin to checkout, even though we needed to drive back from DFW to Denver in the same day. It took 19 1/2 hrs thru texas, Oklahoma, Kansas, and Colorado. It was the day of the tornado on the Saturday after Christmas.
17 Jan 2016
Pros: Great price. Super simple. Alamo was very friendly.
Cons: Try wouldn't rent to me after I already booked the truck a week in advance and was standing there at the counter. Said I couldn't rent with a visa debit only credit card . My credit card was declined for the outrageous $350 hold for deposits. I had to walk to enterprise at the love field air port to get a rental .
19 Oct 2015
price was different than what was quoted online
Cons: paid $180 for the car - you had quoted much less (under $100)
21 Oct 2015
Pros: The lady that assisted me in Dallas was very compassionate.
27 Oct 2015
Facilities location and toll rage pricing
Pros: Car was clean and in great shaoe
Cons: Horrible facility and location
Bad signage. Third world location. Hard to find/run-down/in a trailer/not-convenient.
It was raining- everything was outside the poor guy had one tiny umbrella and I was soaked.
only airport locations
Toll tag not included in daily fare. Your only choice was to buy the daily toll tag flat rate,otherwise they charge you the toll and an additional $15 for every toll camera you pass. rented last month from enterprise and they just charge you the toll for every toll station you pass no additional fee
8 Nov 2015
All the things not divulged over the Internet
Pros: The staff was courteous
Cons: Everything else, especially the extra 130 dollars in extra fees.
9 Nov 2015
Cons: The reservation was not correct. Dollar did not have any cars. I was told my reservation was push to Dallas Love airport. I had no way to get there and even if I could it was too late since it was already 11:30 and night and the Dallas Love location close at midnight. The Dallas Fort Worth location did nothing to resolve this problem. It only by luck that I was able to find a ride that was going to the same location I was going
16 Nov 2015
Cons: I reserved a generic car that was guaranteed to be standard or larger. I was given a compact and the option to upgrade if I wanted to. Agent tried to sell me services that I did not want.
6 Jan 2016
Pros: Car was great on gas.
Cons: Service was terrible. It started with me booking the rental at the wrong airport. And I acknowledge this was my fault. The person at the counter said she would call me a taxis to get me to the correct Dollar site. I asked how much and she said $50. Well, she got me a car service that charged me $75. There was only one car to choose from. And the person booking me didnt want to redo the booking when I stated that only my husband would drive and the booking was under my name. The charge for the toll tag is ridiculous. The driver side door creaked every time we opened the door.
1 Jul 2016
Fly, you fools.
Pros: Decent car. Customer service wasn't bad, although no single employee could handle questions or conversations beyond the standard "script." If there is a fee or a policy you want to know more about, yours is not to reason why.
Cons: A car rental should not be similarly priced to a plane ticket. After insurance and taxes, it would have been only ten dollars more for me to have just taken a flight.
4 Jul 2016
One way last minute
Pros: Lower last minute one way rate that was 1/3 of cost. Quick efficient service at location despite holiday weekend crowd.
Cons: I got a phone call 30 min prior to my pickup time on Sunday afternoon saying they had no more cars. They said the airport would honor my $69 reservation, but they did not. They tried to charge me $250 for a 2 day rental. Completely inappropriate, unprofessional and unacceptable.
28 Apr 2017
Cons: I cancelled the reservation before I arrived there- I was looking for a reservation for Dallas Love field and this appeared to me to be that reservation- I searched your site, Dallas, Love field- and this came up- I don;t have the details. I had my doubts that Ross Avenue in Dallas, was in fact your airport rental address- or the place that maybe a shuttle would drive me to- and I called Hertz. I was right- it is totally the wrong place- I'd need a cab to go downtown to get this car at the address you sold me- purely a bad and misrepresented recommendation and not clear from your site. Luckily I changed it easily and the person at Hertz said it was all wrong for Love Field- please make it clearer on your site, however you can do that. I doubt I will use Kayak again- all these middleman sites- yours, Trivago, Expedia- you do not communicate clearly.
1 Aug 2016
Screwed by Kayak - and Hertz - again
Cons: Despite entering the airport code as a pickup point for the car, the reservation was made for a downtown city location 30 miles from the airport. Suspicious that the confirmation had an address on it without the word "airport," I'd called Hertz after making the reservation, and Hertz CONFIRMED that the pickup location was the airport.
The day before my trip, feeling unsure, I called Hertz again to confirm and was told the pickup point was downtown, that it was my error for making the reservation at the wrong location, that my price/reservation would not be honored at the airport location, and anyway there weren't any cars available. The agent on the phone seemed to be working from a call center and was obviously not familiar with American cities, travel problems, or general practices. She would not transfer me to a manager to talk to.
Obviously, Kayak has no dog in this hunt, since once the reservation is made, they sign off and check out. Thanks, Kayak, you were NO HELP AT ALL.
In the end, I had to make a last minute rental with another agency, which cost me $100 more than the original deal, and than I had planned to spend.
A really terrible experience all around. I've had two experiences with Kayak and both were as negative as this, so buh-bye Kayak! Your no-customer-service ability SUCKS.
1 Nov 2016
Great Value, but they can work on customer service
Pros: The price of the car was extremely reasonable.
Cons: When arriving for the car we had to wait over an hour. When dropping it off the customer service agent was not very personable.
10 Mar 2017
Not what I expected from Hertz
Pros: Dents in car, all over. Inside windows not clean. Rear quarter panel started flapping in wind on interstate, necessitating a stop and purchase of tape to do temporary fix. "Maintenance Required" warning light came on when I was miles from nowhere. When I called to get extension of time to return the car I could not understand th person on the phone. Nowhere on paperwork was address shown for return, just Dallas DTN. I was relieved to find it ant turn it in.
18 Mar 2017
Cons: When we walked a mile and a half to get the car, there wasn't a car at Hertz even though we had a confirmation done on line. So it never happened, thus, the poor rating.
1 Apr 2017
Lack of support
Pros: I rented the car unknowingly for downtown because the DFW airport rental location is offsite and the address on didn't help. Hertz was not supportive of the move to the airport location. Following that I had two rental car options. One car who obviously had strapping tape used on the back door and one that smelled of old French fries. I went with the fries knowing if something was previously wrong with the other car's door I would be blamed and charge. It will be a long time until I rent from Hertz again.
9 Apr 2017
Cons: I rented it in a hurry and didn't realize it was. Downtown Dallas over 20 miles from the airport.
Our plane arrived late and the office was closed.
Hertz offered to change it for us for $400 additional.
30 Apr 2017
Cons: They didn't have a car at the airport for me so I had to book a new rental and pay much more
14 May 2017
Cons: Had trouble with the rental and had to call customer service. On hold for 20 minutes then they hung up. Happened 4 times. Never got out issue resolved. Do not use this company.
Pros: Great personnel; incredibly friendly and proficient despite being woefully understaffed
Cons: Not enough staff at pickup
24 Apr 2017
They basically lie with the price. Even if you hire top car insurace.
Pros: Car was as expected
Cons: The total estimated price was 223 USD. I hired the car insurance that covered 40K USD so I was quite confident that the price they gave me was the correct one.
Once you are in the airport, they said that the mandatory insurances were not added to the price, nor were the different taxes and --according to the lady- neither was the toll pass, which wasn't mandatory but needed. Total 500 USD.
I will never go back to Advantage and I will strongly discourage anyone considering it,
18 Jul 2016
Pros: The car ran
Cons: The car was dirty and expensive. They charge a big one way fee, which is ridiculous
7 Nov 2016
Pros: I liked the price of the rental.
Cons: There seemed to be some confusion among the employees among pickup. Had to wait about 20minutes. The car was not washed when we picked up. Not a big deal, but the team did not seem to be on their A game that day.
8 Nov 2016
Cons: I was sold a "toll" package and never saw a toll road on my trip. Wasted money.
Also, I signed up for the "return empty" option, but when my receipt got reprinted for taking a different car it was omitted.That was worked out when the car was returned, but it was a hassle.
14 Nov 2016
NO RESERved Van
Cons: Arrived in DFW after long day to be told
there are no vehicles. No deal offered.
company is a hot mess. Went to Alamo.
19 Nov 2016
DIS-Advantage: I will NOT be a repeat customer.
Pros: The rental was just what I expected - the right type of vehicle, clean, etc.
Cons: The rental process was a nightmare. First, Advantage had decided to close for the evening (before 7:00 pm), which meant that they herded you over to partner E-Z Rent-a-Car where the experience went from bad to worse. When I arrived there were six customers in line - when I finally departed 50 minutes later, there were an unlucky 25 behind me with only two agents working the desk. One of the two agents, with people waiting in line for 30+ minutes, declared, "It's time for my break" and proceeded to go to a room behind the desk but within eyesight of the customers in line and causally eat a snack or dinner. In this case, for the first time ever, if I could give less than a "1" for customer service. I will NOT be a repeat customer.
21 Nov 2016
Poor communication by front desk as to where the c
Cons: Poor communication as to where to drop the car off.
22 Nov 2016
No cars available.
Pros: Price was excellent. Service was pretty good - I don't blame the clerk.
Cons: I had reserved a full-size car. When I arrived, they had no vehicles available except a minivan. I had to wait at least 15 minutes and when no cars were available, they had to get one from another rental agency. I had to then walk over there to get the keys. I have only rented from Advantage a few times but not sure if the great price is worth the hassle.
Cons: Line was unacceptably long with only three employees working when we picked up. Two hours late to drop off and was charged for an extra day. The car was okay, but could have been cleaner and a higher trim level. I rented a car in the same class in Portland the week before and it was miles better.
1 Dec 2015
hidding charges...budget is FRAUD
Cons: got a cheaper deal at budget but they added $150 more in taxes + surcharges.
9 Dec 2015
Fast & Friendly
Pros: The shuttles buses seemed to wait for me - very prompt & helpful. The service desk professional was very nice! The car itself was super clean!
18 Dec 2015
Pros: We had a car. Rental location in reference to the airport was good.
Cons: A few things to keep in mind. First and most important, the individual processing the paperwork never mentioned the e-toll convenience fee of $3.95 a day. We rented for the car for four days so paid $15.80 for a $1.73 toll. Seems fair.
Second, we rented a Jeep Patriot 2WD. Not a great car so future renters, keep in mind and ask for something else in that car class.
Third, customer service was ok, not great, but ok.
9 Mar 2016
Pros: This app gave me one price and I paid 10 times that. A true bate and switch. The app said 14 $ a day. It was 4 days for 370$ that is not 14 a dad.
The agent canceled my resevertion made with this app said she could get me a better deal.
Anyway it sucked. A car is a car, only difference is the cost, service is all the same where ever you go.
Cons: Cost from this app was a lie
28 Mar 2016
Pros: Great experience! Everything went according to plan.
Cons: I did not like the extra toll that was added to my bill. I didn't use it as much as I was charged. This is the only disappointment I experience.
2 Apr 2016
Pros: Have no problem whatsoever, paper work, car was ready to be picked up, the only thing that could have made it better was to have more agents at the counter, they were quite a few people waiting.
Cons: Agents made you feel welcome and relax, were very efficient at what they where doing.
3 Apr 2016
Poor customer service
Pros: Car was clean. Easy to drop off.
Cons: I did pay only what was quoted me but upon pickup the sales agent tried to get me to add on several other fees and explained them poorly. Notably there fee for using their service for tolls was explained the worst. Already stressed out from traveling I spent the first day terrified that I would be paying more than anticipated for my rental.
9 Apr 2016
Pros: it was a comfortable clean car.
Cons: the Budget customer service staff were unreliable. One staff member guaranteed me a specific service for free and the next one tole me that they would charge me $206 for that service when I called to confirm that the change was made. I will advise against others using this company.
24 Apr 2016
Robbed due to Friday midnight definition
Pros: Original price quoted by Kayak
Cons: Had to reserve another car because of miscommunications between kayak and budget. Friday reservation by kayak was deemed Saturday reservation by Budget.
Instead of a $21 per night rate quoted and reserved through kayak, budget said I had to wait until midnight, the next day, to get that rate or pay $200 per night. Wtf? Kayak stated Friday 15 April midnight on the email I received; budget said that meant Saturday after 12:00am. I arrived at the Airport, Dallas Love Field, at 8:30pm. They would not let me have the car early inspite of me showing them the email stating it was 15 April. Anyways, I feel like Budget was trying to screw me because they had cars available and was charging $200 a day but would not let me get my car early.
Pros: Excellent counter service prompt and profressonal Michael was helpful and polite
8 Jul 2016
Pros: quick check in
21 Jul 2016
Clean car for good price
Pros: Received a clean Camry for a great price. And the lady who received the car upon return was very friendly and helpful.
Cons: Probably the slowest rental process I've ever had renting a car. Not really sure what the holdup was but very slow.
16 Aug 2016
Cons: I rented this car for unlimited mileage, but when I went to pick up a car. I was told there is 150 mileage limitation per day.
17 Aug 2016
E-Z RIDE = EASE OF MIND
Pros: Excellent customer carZ Theo went above n beyond the norm to meet our need in spite of the time 2a.m and limited resources. Very few cars remained in the fleet
29 Aug 2016
No cars available for anyone with a reservation
Cons: Arrived at two am to find they had no cars available. About five of us in line, all with reservations, turned around and rented from the two other open companies.
29 Aug 2016
Pros: Drop off
Cons: Staff attitude
2 Sep 2016
Cons: The attitude from the minute you walked to the counter.
13 Sep 2016
Pros: The front desk lady was compassionate in handling all her angry customers.
Cons: I arrived for a reservation at 6:00am and there were no cars available. I was the 15th person since 1:00am that had no car for their reservation. On top of everything, my car was reserved for an extra week longer than my original reservation and I was told I would have to pay for 8 days instead of one even though my receipts only showed they were to charge me one day. Management was not available and then showed up to work late. I finally contacted my credit card company so they would not fraudulently charge me $390 dollars! Horrible experience after flying for 12 hrs during the night.
16 Sep 2016
I find it's very bad
Pros: I buy car insurance with the offer that you offered
On arrival I was dijieron if you do not purchase other insurance liability could not rent me the car
I find it's very bad
The category of car was less than requested
Pros: Stephanie at the desk was an excellent help,she also made a last minute reservation very easy at a stressful travel time for me and my family. I would definitely use thrifty again if the service like she provided is what to be expected.
7 Feb 2017
Pros: Hello, For Wild Pick,
you get a compact usually
once in a while a minivan or a pickup truck.
Cons: I ended up with a compact, I enjoyed driving it.
I over payed for it. so use autoslash next time.
13 Feb 2017
Have had better...
Pros: Car was very fuel efficient and easy to drive.
Cons: Our car was not cleaned very well, especially the back seat. You could see where someone had spilled something and it wasn't cleaned up properly and the seat was a little sticky.
Our car also had a horrible noise/vibration at 50+mph, which got worse over the time we had the car.
23 Feb 2017
Cheap compact rental
Pros: Car was clean, dropoff was fast. The man at the desk was helpful and helped me determine I didn't need the bs plate pass.
Cons: Waited in line for at least 20 minutes because thrifty closed their desk and only two guys were manning the combined dollar and thrifty customer traffic.
13 Mar 2017
Pros: Nice car...good rate
16 Mar 2017
Cons: When I got there the rental price was double what you say ed it would be do I cancel it
4 Apr 2017
Cons: Car is noisy on the highway.
7 Apr 2017
Pros: The reception. I arrived a bit late while calling the hotline for my reservation. I was given an expensive car with high insurance as if I was a fool.
Cons: The policy of reservation.Bracknell
1 May 2017
Pros: The staff was great. The truck we rented was clean, ran excellent and was a great drive
Cons: Of course the price but it was very comparable to other car rental companies
ALERT ALERT ALERT ALERT DECEPTIVE PRACTICES BY AVI
Pros: PRICE was excellent
Insurance price was excellent
KAYAK website was excellent
I have very good experience with KAyak.
All very good!
Cons: BUT AVIS personal at pickup location use deceptive practices to sell more damage waiver insurance cost $28 to my daughter despite I already had purchased the insurance online and she told the agent about it.
You must be alert about this for your rental. God Luck at Dallas DAL airport AVIS location!
30 Aug 2016
Not what we asked for
Pros: We specifically asked for SUV like a Suburban. We called the day before pick up to confirm that because we were transporting a couple of pieces of antique furniture to a family member in Oregon. And were told all ok. Called again before pick we called to reconfirm told all is good. Size was key. On pick up we were give a small SUV Smaller by 12 inches in it's length. Avis was unappolagetic for this. This required us to braked down 3 boxes that were going on the trip and some how find room in the SUV before we could proceed with our trip.
9 Oct 2016
Slow pick up-fast drop off
Pros: The return process was quick and easy. Parked, had an AVIS rep with me immediately. Got the receipt. On the bus to the terminal.
Cons: The pickup process was painful. The line was 15 deep when I joined. To their credit, the counter people worked quickly. Thirty minutes at the counter. Much longer than I would like.
13 Feb 2017
Great car and price horrible customer service!!
Pros: The car was clean and easy to drive. The price was excellent.
Cons: The person handling the drop off was absurdly rude and actually blocked in my rental with another vehicle got out of the vehicle and yelled at me. I was so upset. This person should be fired immediately.
31 Mar 2017
Pros: I appreciated the ease of online scheduling.
Cons: I did not like the lack of flexibility using this service caused me; I would have been better off to go the rental car agency itself as the incurred cost, for LESS time was the same.
17 May 2017
Cons: All good
11 Jul 2017
Experience was good until I got the receipt
Pros: Picking up the van was pretty easy. The car was great for what we needed.
Cons: When I got the receipt, they charged $250 for some pet hair in the vehicle. I called customer service and they said pets were allowed in the vehicle but pet hair was not in the normal wear and tear and refused to remove the fee.
8 Aug 2017
Last minute deal
Pros: I am very please to said there is a positive change at Avis compare to the services I received 5 years ago.
Pros: I gave National a poor review because their final credit card charge was twice what I had reserved the car for. I will now have to go through the process of disputing the charge with my credit card company. I spent a lot of time researching companies, vehicles and prices as I was looking for a one way rental. Now I have to spend even more time getting the price honored.
1 Mar 2017
Quick and Easy Drop Off
Pros: Associate was pleasant and very helpful. It took less than five minutes to check the car in and receive my receipt
28 Mar 2017
Pros: Very convenient and great price!
20 May 2017
National saved our day!
Pros: We had booked with Payless, VERY horrible service. And then desperately needed two large vehicles. Malik was so nice he immediately took us out to show us what they had available, offered great prices, and wrapped up our reservation quickly. Thank you SO much Malik!!
24 Aug 2017
Ok BUIT Could Have been BETTER or GREAT!!
Pros: The Shuttle Van was the 15 seat we needed and Little extra space. Good on Fuel as well.
Cons: The Insurance needed to cover the 15 Passenger Van was not enough to cover so i had to get additional Coverage$$$ Also there was a Safety issue with one of the seats did not have a belt buckle locking clip? Was missing so that had caused some discomfort to couple of passengers due to Sharp edges had caused some cuts and small lacerations on 3 passengers.