2.0 Mediocre30 Nov 2021
Because I had booked through kayak, they canceled my reservation and I was not alerted.
1.9 Horrible19 Sep 2021
When I arrived they claimed they couldn't access my reservation because their "system had changed." They then quoted me a price that was double what I had gotten when I made my reservation. I went to another company instead because Thrifty refused to honor my reservation.
6.4 Good13 Mar 2020
They presented us a higher total price at first. I had to produce a copy of my booking to get the lower price I had booked the car for. The car had really poor performance. Anything over 50kmph was a lot of effort. It felt like the car was going to break down.
2.0 Mediocre4 Jan 2018
Left in trouble by ThriftynothingDespite turning up on time on the day with a printed copy of the booking confirmation with Thrifty i was told my booking was cancelled and they could not help me. No apology, just matter of fact, we don't care about your booking confirmation we have no cars your booking is cancelled please go away! On one of the busiest days of the year, in a holiday city, i was left looking for an alternative. I eventually found another company in the city, where i had to pay double the price of the Thrifty booking. This company told me that they had been receiving people like me all week as Thrifty had over booked their capacity!
4.0 Okay3 Jul 2017
Impossible to contactAnother driver hit our rental car while in Madrid. Thrifty kept over 500 Euros for the damage until the other driver's insurance. I have been calling and emailing Thrifty Madrid for 2 months and have not yet spoken to a human being, even though the insurance claim was already paid.
6.0 Good1 May 2017
The canopy was not able to lock and I was not provided with a padlock as an alternative option.
6.0 Good20 Mar 2017
Car was not quite what it was supposed to be.It was an adequate substitute.It was old, scratched, dented and not very clean. The back lock was broken.
3.6 Mediocre8 Feb 2017
I have experienced the worst customer service at TI had to chase someone to help me with the car inspection, yet customers of a different race from me (white) were allocated two people for the car inspection. When I called to inquire about something I was told to hold for the supervisor, the phone ran once and then he hung up on me.
9.6 Excellent6 Feb 2017
Great customer service when I picked up the car.Car was a little dirty still. There was sand in the box in between the front seats. Otherwise a great car.
4.8 Okay30 Jan 2017
You can't help a customer a key locked in the car?Pickup and Dropoff was fine. The vehicle was more or less what we expected.I needed some help when I accidentally locked my keys in the truck of the vehicle. I realize this is my fault, but the staff lied and told me someone was en route to assist me. Further they told me I would receive a call from the manager. Nearly two hours after requesting emergency assistance, I received a call wherein I learned that Thrifty in SA does not unlock cars and I would have to do it myself. Thanks! I would have loved to have that information two hours prior. Foreign country, unusual circumstances, unhelpful/rude lying staff. Will not rent here again.