Good to know
|Distance to city centre||9.5 km|
|Distance to airport||12.6 km|
|"Food and staff was amazing."||(in 95 reviews)|
|"The breakfast staff was great!"||(in 84 reviews)|
|"Excellent service and workout facilities"||(in 34 reviews)|
|"We didn't feel we missed out on not upgrading to the preferred club rooms."||(in 5 reviews)|
Time of year
Show reviews that mention
|amazing hotel||in 12 reviews|
|amazing staff||in 134 reviews|
|excellent service||in 76 reviews|
|gluten free items||in 6 reviews|
|great beach||in 56 reviews|
|great food||in 159 reviews|
|great pools||in 46 reviews|
|honeymoon suite||in 17 reviews|
|hotel grounds||in 70 reviews|
|lower floors||in 4 reviews|
|ocean view||in 60 reviews|
|preferred club||in 31 reviews|
|restaurants were great||in 46 reviews|
|room service||in 82 reviews|
|sales pitch||in 8 reviews|
|second visit||in 8 reviews|
|spoilt for choice||in 4 reviews|
|steak house||in 9 reviews|
The employees were very nice and accommodating also very polite and helpful. The dinner on the beach was exceptional, the locations was amazing . Very nice and clean facilities. The resort was beautiful. The pool ,hot tub and the cabanas where awesome. Recreation staff where great. The pub and clubs were great. The bar staff needs a bartenders class.
The sales team asked us if we wanted to do a 90minute presentation for the hotel and we said no! Until the 4th day of our stay. But then they asked again so we decided to do it since it was only supposed to be only 90 mins and they offered us 2 massages for around 100 and a dinner on the beach. But when we met with the guy it turned into a badgering session of them trying to sell us a package for almost 70,000 and they kept changing the price to change our minds and it got real annoying and definitely a waste of our entire morning. We were with them for at-least 3 hrs telling them no! And they kept bringing in people who were trying to convince us to buy their offer. It was a ridiculous experience. They kept pushing and pushing and pushing. They definitely didn’t take no for an answer the first 30 times of us saying no! It was like a police interrogations and they were trying to get us to plead guilty. They started out nice and seem to have an attitude as we kept saying no! To their offer. But finally after being in a room full of people trying to sell their resorts we think we are leave and we are sat down with another person trying to sell us a lower price and act as though people have thousands of dollars lying around to give to them. It was so frustrating and is the reason I would never return . We will definitely stick to Sandals. The restaurants weren’t that good unless you were on there preferred level. The Italian restaurant was not very good nor was the stark house. They couldn’t cook a steak correctly at all. The only decent restaurant was the one on the beach. The pub was good and room service food was better than the restaurants. The dinner on the beach was exceptional, but unless you pay for it you will never know. They kept pushing their special wine. The complementary wine was horrible and their bartenders don’t know how to make drinks. The liquor choices where horrible.
Our stay at this hotel was faultless. Every need was catered too. We will be back soon
The temperature controls-it was too hot and it wouldn’t let us turn the thermostat down
Facilities, wide range of options to eat, drink ,etc. Nice pools and beautiful beach
We requested a double bed and we got 2 single beds. That wasn’t comfortable at all
Convenient access to the beautiful beach (thanks to mother nature) but all hotels on that side in the hotel zone also have this benefit. Friendly staff members at the 24-hour cafe who worked really hard. Clean common areas. Friendly entertaintment team.
Food at all of the restaurants were very mediocre and disappointing (we tried all of them), especially Dragons Oriental Dining. The food selection (and flavour) for the buffet breakfast and lunch at the Cafe Market were poor and below standard of a 5-star hotel. Limited restaurants during lunch time (only the buffet at Cafe Market, Sea Salt ala carte which had a very slow service and mediocre food, Barefoot Grill that had a self-serve selection of dry-looking hotdogs and hamburger patties, and a small pop up cart by the pool that offered fruits/drinks/snacks, and the 24h Cafe that only had small sandwiches/cakes/drinks). Those may sound a lot but think about the amount of guests that stay at the hotel and need to eat lunch! We always had to eat early/late to avoid the long lines. We waited for 2 hours for our in-room breakfast and the food was also very mediocre and bland (limited selection too). The Cafe Market is the only place that offers Mexican ala-carte dinner option (and to think that we are in Cancun, Mexico...). Sea Salt Restaurant is more of a Peruvian-inspired and it was also very mediocre when we were there for lunch. Most of the staff members were very indifferent and not attentive. Check-in and check-out front desks staff were unpleasant too (the ones that we had) Very small hotel space, we were expecting slightly bigger based on pictures. Mini bar doesn't have snacks and only have drinks. They sell the snacks (eg. Potato chips) at the souvenir store downstairs - we stayed at another all-inclusive hotel during our trip and the other hotel had snacks in the mini bar - shame on you, Secrets The Vine! Smelly (sewer-smell) in most of the hallways and inside Sea Salt restaurant. We expected more out of this property being a 5-star all-inclusive hotels.
Secrets The Vine, Cancun, is an adults only, all-inclusive resort that has earned four diamonds from AAA and is a popular location with a wide array of travelers and tourists thanks to its large selection of rooms and suites as well as options when it comes to activities, dining, and services offered.
The resort is located less than 20 minutes away by vehicle from the airport, and it is easily reached via complimentary shuttle or private transportation. It is situated among many other venues, so guests here can enjoy a wide range of things to see and do such as outstanding Japanese restaurants, speedboat and snorkeling tours, museums, golf courses, nature parks, and more.
In terms of accommodation options, rooms can range from standard options with a king size bed or two queen size beds, all the way up to preferred club presidential suites that span nearly 1,600 square feet of area. Included with rooms are lounge areas with TVs, sofas, porcelain floors, in-room soaking tubs, private balconies, refrigerators, writing desks, spacious bathrooms, ocean views, and more depending on the type of room or suite.
Secrets The Vine is proud to offer five separate restaurants where one can enjoy a range of options for breakfast, lunch, and dinner, and reservations are never required at any of them. Guests can also enjoy a meal in their rooms or out on the beach, no matter the time. In terms of activities, travelers here can enjoy the total release program, wine tasting, painting, yoga, dance lessons, volleyball, water aerobics, scuba diving, deep-sea fishing, and more.
based on 4,779 reviews
Things to know
- Friendly atmosphere
- Nice building
- Great view
- Good alcoholic drinks
Policies vary by room type and provider.
FAQs when booking at Secrets The Vine Cancun Adults Only
Which of the Secrets The Vine Cancun Adults Only restaurants are especially worth visiting?
Tuck in properly and enjoy incredible vistas of the stark-blue ocean at the Market Café, where a rich Mexican buffet awaits for lunch. In the evening, enjoy a scrumptious a la carte menu with traditional Mexican delicacies. For more sophistication and finest Italian cuisine, visit the Nebbiolo Restaurant, which is perfect for date night with its small tables and chic interior. Another outstanding restaurant option from the many onsite is the Olio, an outside patio restaurant under a wooden pergola which serves Mediterranean cuisine, a salty breeze, and ocean views.
What Secrets The Vine Cancun Adults Only activities will guests not want to miss out on?
Nature lovers will relish the opportunity to see baby turtles hatch in their live habitat with the resort’s Turtle Release Program that aims to protect and preserve sea turtles. Inquire upon arrival when the next hatchings are expected and become part of this unique experience. Another special activity that might intrigue you is playing golf at the Playa Mujeres Golf Course and El Tinto Golf course. As a resort guest you can benefit from complimentary greens fees, so use your vacation to improve your swing.
What events can I attend during my stay at the Secrets The Vine Cancun Adults Only?
The dazzle and magic never stop at this special resort, and regular live shows and music are offered for the guests’ entertainment. Lean back in a comfy seat and enjoy musical performances and gala shows, or enjoy more active events like the resort’s themed parties on the beach. Once a week, the resort hosts a manager’s cocktail party where you can mingle with the hotel staff and guests to make new acquaintances and enjoy refined cocktails at the same time.
What does the Secrets The Vine Cancun Adults Only hold in store for honeymooners?
For the full honeymoon indulgence, opt for the Secrets Eternity Honeymoon package and celebrate your first steps as husband and wife in style. Kick off the experience with a romantically decorated room and toast your new chapter with complimentary wine and fresh fruit. A breakfast in bed with mimosas allows for an intimate morning, and deep relaxation is provided with a couple’s treatment at the spa. To tip off the experience, enjoy a romantic beach candlelight dinner and petit fours served to your room.
Can I get a signature treatment at the Secrets The Vine Cancun Adults Only spa?
Boasting not only an exclusive Secrets facial, but also their signature manicure and pedicure, the Secrets Signature ritual combines the best for you in one package. To get more out of your pamper day, also benefit from the spa’s Open Spa Bar Massage program where you can combine 4 to 6 treatments to create your own customized relaxation experience.
Can I book excursions and tours onsite at the Secrets The Vine Cancun Adults Only?
Benefit from the resort’s travel desk to keep all your requests and needs centered to one location. If you want to explore the area beyond the many activities and events offered at the hotel, you can get information and tour and excursion bookings here. Tours offered include going to Tulum, the Xenotes swimming holes, and to Isla Mujeres.
Where is Secrets The Vine Cancun Adults Only located?
Secrets The Vine Cancun Adults Only is located at Blvd. Kukulcan Km 14.5 Retorno Ixchel in Zona Hotelera - Hotel Zone District, 9.5 km from the centre of Cancún. Kukulcan Plaza is the closest landmark to Secrets The Vine Cancun Adults Only.
When is check-in time and check-out time at Secrets The Vine Cancun Adults Only?
Check-in time is 15:00 and check-out time is 12:00 at Secrets The Vine Cancun Adults Only.
Does Secrets The Vine Cancun Adults Only offer free Wi-Fi?
Yes, Secrets The Vine Cancun Adults Only offers free Wi-Fi.
Does Secrets The Vine Cancun Adults Only offer free parking?
Yes, Secrets The Vine Cancun Adults Only offers free parking.
Does Secrets The Vine Cancun Adults Only offer free airport shuttle service?
No, Secrets The Vine Cancun Adults Only does not offer free airport shuttle service.
How far is Secrets The Vine Cancun Adults Only from the airport?
Secrets The Vine Cancun Adults Only is 12.6 km from Cancun. Secrets The Vine Cancun Adults Only is 66 km from Cozumel.
Can you bring pets to Secrets The Vine Cancun Adults Only?
Yes, Secrets The Vine Cancun Adults Only is a pet-friendly hotel.
Does Secrets The Vine Cancun Adults Only have a pool?
Yes, Secrets The Vine Cancun Adults Only has a pool on-site.
Reviews about Secrets The Vine Cancun Adults Only
Most popular landmarks
- Kukulcan Plaza 1.4 km
- Playa Marlin 1.6 km
- Museo Maya de Cancun 2.2 km
- Acuario Interactivo 2.2 km
- Playa Delfines 3.4 km
- El Rey Ruins 3.6 km