Trips
Krystal Cancun

Krystal Cancun

7.8
Good

Based on 5,093 reviews
 
Paseo Kukulcan Lote 9, 77500 Cancun, Quintana Roo, Mexico
  +52 998 848 9800
Krystal Cancun - Cancun, Quintana Roo, Mexico
Check-in
Check-out
Compare vs KAYAK |
Cancelon €74
TripAdvisor €75
Prestigia €90
Cancelon
per night
TripAdvisor
per night
Prestigia
per night

Rooms

Check-in
Check-out

King rooms

€266+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
€266 per night
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King bed
€271 per night

Deluxe rooms

€109+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
€109 per night
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Unknown
€127 per night
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Unknown
€128 per night
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Unknown
€131 per night
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Unknown
€133 per night
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Unknown
€147 per night
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Unknown
€159 per night
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Unknown
€219 per night
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Unknown
€257 per night

Double rooms

€94+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
€115 per night
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Unknown
€125 per night
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Double bed
€126 per night
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Unknown
€129 per night
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Unknown
€133 per night
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Unknown
€139 per night
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Unknown
€143 per night
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Unknown
€173 per night
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Unknown
€189 per night
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Unknown
€94 per night

Standard rooms

€74+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
€101 per night
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King bed
€101 per night
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King bed
€101 per night
IMAGE
King bed
€104 per night
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Unknown
€104 per night
IMAGE
King bed
€107 per night
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Unknown
€107 per night
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Unknown
€107 per night
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Unknown
€108 per night
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Unknown
€110 per night
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Unknown
€110 per night
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Unknown
€110 per night
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Unknown
€112 per night
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Unknown
€112 per night
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Unknown
€114 per night
IMAGE
Unknown
€115 per night
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Unknown
€117 per night
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Unknown
€124 per night
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Unknown
€124 per night
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Unknown
€126 per night
IMAGE
Unknown
€135 per night
IMAGE
King bed
€136 per night
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Unknown
€136 per night
IMAGE
King bed
€141 per night
IMAGE
Unknown
€159 per night
IMAGE
Unknown
€161 per night
IMAGE
King bed
€164 per night
IMAGE
Double bed
€168 per night
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Unknown
€169 per night
IMAGE
King bed
€176 per night
IMAGE
Double bed
€178 per night
IMAGE
Double bed
€188 per night
IMAGE
King bed
€193 per night
IMAGE
King bed
€199 per night
IMAGE
Unknown
€74 per night
IMAGE
Unknown
€75 per night
IMAGE
King bed
€82 per night
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Unknown
€90 per night

Reviews

Traveller rating

112
90
60
27
2

Time of year

Traveller type

Show reviews that mention

+
night clubs
beautiful beach
ocean view room
pool area
great location
great view
ac was dripping
staff were extremely slow
breakfast buffet
hotel was perfect
hot water
rooms have view
  • Good
    Feb 2018
    8.0

    Towels not replaced sometimes

  • Good
    May 2017
    6.5

    Beautiful beach not beautiful hotel

    The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.

    The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.

  • Good
    Jul 2016
    8.0

    Great location

    The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!

    We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.

  • Mediocre
    Jun 2016
    4.0

    Right on beach!

    Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!

  • Excellent
    May 2016
    10.0

    Enjoyed Immensely

    Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!

  • Okay
    Apr 2016
    6.0

    Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.

  • Good
    Apr 2016
    8.0

    Good first night in Cancun

    The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit. Great, easy self parking. The room we had was right on the beach, with a fantastic view of the ocean. The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.

    Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point. The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only. The hot tub was being repaired and was not working when we arrived in the evening. The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel. There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags. The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings. The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning. Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.

  • Excellent
    Feb 2016
    10.0

    Noise from clubs

  • Mediocre
    Nov 2015
    4.0

    Just so so

    The beachfront was beautiful. Housekeeping personnel was hard working and kind.

    Had to change room because of wifi issue. No help given. Showe was broken. Walls very thin.

  • Good
    Nov 2015
    7.4

    Beautiful resort, not so friendly staff

    We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.

    We didn't like the staff who were extremely rude on the phone and claimed that my friend and myself were liars. They called the room claiming that me and my friend were random girls that our friends had snuck into their room, when in reality we are all friends and had planned the trip together. They did not need to threaten to kick us out. My friend and myself had wrist bands to be at the resort. That was completely uncalled for.

  • Excellent
    Mar 2015
    9.4

    The view was AMAZING!! the staff was very pleasant as well and had no issues when requesting a different room.

    The noise due to the club next door, but I did visit during spring break so it might be louder then.

  • Poor
    Dec 2014
    2.0

    Disgusting Hotel- the worst in Cancun so far. Sel

    Nothing a real dump

    Everything. Explode this dump ASAP

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About

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet-friendly
Air conditioning

7.8 Good

Based on 5,093 reviews

9.2

Location

8.7

Beach

3.5

Cleanliness

3.2

WiFi

Things to know

  • Good restaurants & bars in the area

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Increased accessibility
Business centre
Car hire
Internet
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
Hot Tub
Outdoor pool
Restaurant
Bar/Lounge
Air-Conditioned
24 Hour Front Desk
Safe
Sauna
Free parking
Playground
Storage available
Beachfront
Terrace/Patio
Lift
Child-friendly
Concierge service
Laundry facilities
Child pool
No smoking
Beauty salon
Coffee shop
Babysitting/child care services (surcharge)
Pets not allowed
Steam room
Free valet parking
Wedding services
Fireplace
Game room
Cable or satellite TV
Pool table
Linens
Towels

Photos

Krystal Cancun - Cancun - Banquet hall Banquets (2)
Krystal Cancun - Cancun - Bar Bar (1)
Krystal Cancun - Cancun - Beach Beach (3)
Krystal Cancun - Cancun - Beach Beach (3)
Krystal Cancun - Cancun - Buffet Buffet (1)
Krystal Cancun - Cancun - Gym Gym (1)
Krystal Cancun - Cancun - Living room Living room (1)
Krystal Cancun - Cancun - Lobby Lobby (3)
Krystal Cancun - Cancun - Meeting room Conference (5)
Krystal Cancun - Cancun - Outdoor view Outdoors (1)
Krystal Cancun - Cancun - Patio Patio (1)
Krystal Cancun - Cancun - Pool Pool (1)
Krystal Cancun - Cancun - Restaurant Restaurant (3)

Location

Most popular landmarks

  • Forum Beach 165 m
  • Playa Caracol 310 m
  • Delphinus Punta Cancún 0.4 km
  • Playa Chac Mool 0.8 km
  • Cancun Golf Club at Pok Ta Pok 1.7 km
  • Playa Tortugas 2.5 km

Cancun travel guide

Learn about Cancun on KAYAK

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