Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

Krystal Cancun

Paseo Kukulcan Lote 9, 77500 Cancun, QR, Mexico
+52 998 848 9800

€114+

Overall guest ratings

7.8/10 Good
based on 2,897 reviews

Review highlights

  • 9.2
  • 6.8
  • 5.1
  • 4.4

Good to know

  • Good restaurants & bars in the area

Nearby

    show all

    About

    Set on Punta Cancún's eastern edge, this waterfront Krystal Cancun resort is near Cancún Convention Center and 1 block from nightclubs, shops, and restaurants.

    Less More
    Expedia

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Child-friendly
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Playground
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
    • Internet
    • Fireplace
    Less More
    Reviews

    Guest reviews

    Overall rating

    7.8 Good
    based on 2,897 reviews
    • 9.2 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.9 "99% liked the proximity to shopping."
      9.4 "94% appreciated the closeness to the beach."
      9.5 "City centre within easy reach, said 95%."
      10.0 "100% liked the proximity to sightseeing."
      7.1 "Great parking, according to 71%."
      10.0 "Near to public transport, according to 100%."
    • 6.8 "Breakfast is mediocre."
    • 6.3 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      5.5 "Only 55% thought the service was professional."
      6.9 "Only 69% found the restaurant service to be good."
      6.0 "60% found the room service acceptable."
      6.7 "Only 67% were satisfied with the booking process."
      5.0 "50% thought the pool/beach service was ok."
      5.0 "Hotel security was average, thought 50%."
      6.8 "68% thought the management was tolerable."
    • 6.0 "Bar is ok."
      6.7 "Alcoholic drinks were not bad, according to 67%."
    • 5.9 "Food is average."
      5.8 "The price was ok for 58%."
      5.0 "50% thought the snacks were adequate."
    • 5.1 "Rooms are ok."
      5.7 "Beds were acceptable for 57%."
      5.6 "Only 56% found the balcony ok."
    • 4.4 "Not very comfortable."
      2.3 "77% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
      0.8 "92% criticized the small bathroom."
    • 4.3 "Not very clean."
      3.5 "65% said rooms were dirty."
      1.0 "90% said the bathroom was dirty."
      3.2 "Dirty pool, said 68%."
      3.3 "Unclean dining area, according to 67%."
    • 4.1 "Vibe wasn't good."
      2.2 "78% criticized the unstylish hotel."
    • 1.9 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.7 Good
    based on 1,767 reviews
    • 9.0 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.1 "91% appreciated the closeness to the beach."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
    • 7.2 "Good breakfast."
      8.6 "86% were happy with the price of the breakfast."
    • 6.6 "Average value."
      5.5 "The price was ok for 55%."
    • 6.3 "Bar is ok."
    • 5.4 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
      6.1 "61% found the room service acceptable."
      6.9 "Only 69% were satisfied with the booking process."
      5.2 "52% thought the pool/beach service was ok."
    • 4.9 "Rooms are not good."
      1.8 "82% complained about the bathroom."
      3.1 "69% said rooms were dirty."
      0.5 "95% thought they were poorly maintained."
      1.6 "For 84%, the rooms looked old."
      1.1 "Air conditioning was criticized by 89%."
      2.4 "76% had problems with the shower."
      1.0 "90% said the bathroom was dirty."
    • 4.4 "Not very comfortable."
      2.5 "75% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
    • 3.9 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
    • 3.7 "Not very clean."
      3.1 "69% said rooms were dirty."
      1.0 "90% said the bathroom was dirty."
      2.7 "Dirty pool, said 73%."
    • 2.1 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.5 Good
    based on 666 reviews
    • 8.8 "Location is great."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.5 "95% appreciated the closeness to the beach."
      9.9 "99% liked the proximity to shopping."
    • 6.8 "Breakfast is mediocre."
    • 6.4 "Average value."
    • 6.2 "Service is ok."
      6.5 "Only 65% found the staff to be friendly enough."
      5.8 "Only 58% thought the service was professional."
    • 6.0 "Food is average."
    • 5.2 "Bar is ok."
    • 4.4 "Not very comfortable."
      2.2 "78% thought it was too noisy."
      1.7 "Air conditioning was criticized by 83%."
    • 4.2 "Not very clean."
      3.6 "64% said rooms were dirty."
      3.1 "Dirty pool, said 69%."
    • 4.1 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
    • 2.1 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
    View all review categories

    Overall rating

    6.4 Good
    based on 28 reviews
    • 9.3 "Terrific location."
    • 6.2 "Service is ok."
    • 5.1 "Rooms are ok."
    • 4.4 "Not very comfortable."

    Overall rating

    7.7 Good
    based on 434 reviews
    • 9.1 "Wonderful beach."
    • 9.1 "Terrific location."
      9.8 "98% enjoyed the restaurants & bars nearby."
      9.5 "95% appreciated the closeness to the beach."
    • 7.0 "Good breakfast."
    • 6.0 "Food is average."
    • 5.8 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
      5.7 "Only 57% thought the service was professional."
    • 5.5 "Rooms are ok."
      5.7 "Beds were acceptable for 57%."
    • 4.4 "Not very comfortable."
      2.1 "79% thought it was too noisy."
    • 4.3 "Vibe wasn't good."
      2.6 "74% criticized the unstylish hotel."
    • 4.3 "Not very clean."
      3.7 "63% said rooms were dirty."
    • 1.9 "Disappointing internet connection."
    View all review categories
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Good restaurants & bars in the area"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    great beach
    great view of the ocean
    clubs and restaurants
    steps away
    surely stay at this hotel
    pool waterfalls
    isla mujeres
    ocean view room
    open for breakfast and lunch
    tried to pass
    timeshare
    minute presentation
    negative reviews
    close to conference center
    More

    Photos
    Map

    Map

    Close