Overview

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Krystal Cancun

Paseo Kukulcan Lote 9, 77500 Cancun, QR, Mexico
+52 998 848 9800

€111+

Overall guest ratings

7.7/10 Good
based on 2,964 reviews

Review highlights

  • 9.1
  • 7.2
  • 5.3
  • 4.2

Good to know

  • Great view
  • Good restaurants & bars in the area

Nearby

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    About

    Set on Punta Cancún's eastern edge, this waterfront Krystal Cancun resort is near Cancún Convention Center and 1 block from nightclubs, shops, and restaurants.

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    Expedia

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Child-friendly
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Playground
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
    • Internet
    • Golf
    • Tennis
    • Fireplace
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.8 Good
    based on 2,974 reviews
    • 9.1 "Terrific location."
      9.9 "99% enjoyed the restaurants & bars nearby."
      9.9 "99% liked the proximity to shopping."
      9.6 "96% appreciated the closeness to the beach."
      9.4 "City centre within easy reach, said 94%."
      10.0 "100% liked the proximity to sightseeing."
      7.9 "Great parking, according to 79%."
      10.0 "Near to public transport, according to 100%."
    • 7.2 "Good breakfast."
      7.1 "71% were happy with the price of the breakfast."
    • 6.2 "Average value."
    • 6.2 "Service is ok."
      5.5 "Only 55% thought the service was professional."
      5.9 "Housekeeping was ok, according to 59%."
      6.2 "Only 62% found the restaurant service to be good."
      6.9 "69% found the room service acceptable."
      6.2 "62% said the recreation staff was ok."
      5.0 "Only 50% were satisfied with the booking process."
      5.0 "Hotel security was average, thought 50%."
      5.0 "Bar service was average, according to 50%."
    • 6.0 "Bar is ok."
      5.8 "Alcoholic drinks were not bad, according to 58%."
      5.0 "Bar service was average, according to 50%."
    • 5.3 "Food is average."
      6.0 "60% thought the snacks were adequate."
      6.1 "Only 61% were satisfied with the sushi."
    • 4.2 "Not very comfortable."
      2.4 "76% thought it was too noisy."
      1.5 "Air conditioning was criticized by 85%."
      0.7 "93% criticized the small bathroom."
    • 4.1 "Not very clean."
      3.2 "68% said rooms were dirty."
      1.7 "83% said the bathroom was dirty."
      3.9 "Dirty pool, said 61%."
      2.5 "Unclean dining area, according to 75%."
    • 3.9 "Vibe wasn't good."
      2.6 "74% criticized the unstylish hotel."
      4.5 "Unfriendly atmosphere, according to 55%."
    • 2.4 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    based on 1,814 reviews
    • 9.0 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.5 "95% appreciated the closeness to the beach."
      9.9 "99% liked the proximity to shopping."
    • 7.3 "Good breakfast."
    • 6.3 "Bar is ok."
    • 6.2 "Average value."
    • 5.2 "Service is ok."
      6.9 "69% found the room service acceptable."
      5.3 "Only 53% were satisfied with the booking process."
    • 5.1 "Rooms are ok."
    • 4.1 "Not very comfortable."
      2.3 "77% thought it was too noisy."
      5.0 "Beds were acceptable for 50%."
      1.4 "Air conditioning was criticized by 86%."
    • 3.8 "Vibe wasn't good."
      3.1 "69% criticized the unstylish hotel."
      4.2 "Unfriendly atmosphere, according to 58%."
    • 3.6 "Not very clean."
      2.9 "71% said rooms were dirty."
      1.6 "84% said the bathroom was dirty."
    • 2.6 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
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    Overall rating

    7.5 Good
    based on 743 reviews
    • 8.8 "Location is great."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% appreciated the closeness to the beach."
    • 7.1 "Good breakfast."
    • 6.3 "Service is ok."
      7.0 "70% found the staff to be very friendly."
      5.9 "Only 59% thought the service was professional."
      5.8 "Housekeeping was ok, according to 58%."
    • 5.9 "Average value."
    • 5.5 "Bar is ok."
    • 5.0 "Rooms are ok."
      2.1 "79% complained about the bathroom."
      4.9 "51% didn't like the uncomfortable beds."
      3.1 "69% said rooms were dirty."
      0.9 "91% thought they were poorly maintained."
      1.7 "For 83%, the rooms looked old."
      3.4 "66% found problems with the furniture."
    • 4.0 "Vibe wasn't good."
      2.6 "74% criticized the unstylish hotel."
      4.6 "Unfriendly atmosphere, according to 54%."
    • 3.9 "Not very comfortable."
      2.0 "80% thought it was too noisy."
      4.9 "51% didn't like the uncomfortable beds."
    • 3.9 "Not very clean."
      3.1 "69% said rooms were dirty."
      3.8 "Dirty pool, said 62%."
    • 2.4 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
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    Overall rating

    6.0 OK
    based on 29 reviews
    • 9.2 "Terrific location."
    • 6.2 "Service is ok."
    • 5.0 "Rooms are ok."

    Overall rating

    7.7 Good
    based on 386 reviews
    • 9.0 "Terrific location."
      9.8 "98% enjoyed the restaurants & bars nearby."
      9.7 "97% appreciated the closeness to the beach."
    • 7.3 "Good breakfast."
    • 6.5 "Average value."
    • 5.7 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
      5.5 "Only 55% thought the service was professional."
    • 5.4 "Food is average."
    • 5.2 "Rooms are ok."
      5.4 "Beds were acceptable for 54%."
    • 4.1 "Not very comfortable."
      2.1 "79% thought it was too noisy."
    • 4.0 "Not very clean."
      3.2 "68% said rooms were dirty."
    • 3.9 "Vibe wasn't good."
      2.9 "71% criticized the unstylish hotel."
      4.4 "Unfriendly atmosphere, according to 56%."
    • 2.4 "Disappointing internet connection."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Great view"
    "Good restaurants & bars in the area"
    data provided by TrustYou

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