Traveller reviews
Overall rating
7.6
Good
Based on 542 reviews
Boarding
7.7
Comfort
7.8
Crew
8.5
Entertainment
6.2
Food
7.5
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Bangkok Airways information
| IATA code | PG |
|---|---|
| Routes | 50 |
| Top route | Koh Samui to Bangkok Suvarnabhumi |
| Airports served | 21 |
| Top airport | Bangkok Suvarnabhumi |
Latest Bangkok Airways Flight Deals
Koh Samui
Direct from €129
Phuket City
Direct from €42
Bangkok Airways traveller reviews
Pros
"Crew was nice and friendly."
(in 11 reviews)
"Friendly and attentive flight crew."
(in 51 reviews)
"The crews made good service"
(in 48 reviews)
Cons
"Flight was 4 hours late."
(in 5 reviews)
"Was a short flight."
(in 82 reviews)
"Food just ok. No complaints"
(in 8 reviews)
Recent reviews
Traveller rating
283
96
70
38
0
Find reviews that mention:
short flight
flight attendants
good food
great service
hot meal
airport lounge
great airline
crew was nice
food was ok
min flight
hours late
use of the lounge
flight on bangkok
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8.0
Plane a bit old, no entertainment service.
review from
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10.0
Bangkok Air has been hit with the challenge of flying during COVID like everyone else. Still, they are early to get started again and offer normal services when possible. It is nice to have a lounge for all passengers vs. going to gate and sitting to stare out at planes.
review from
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10.0
Pros: Overall, the staff managed well the extra challenge of shutdowns and restrictions introduced by COVID. No complaints from me!
Cons: Honestly, Bangkok Air is one of my preferred regional carriers. "Normally" the food served is tasty, the plane is comfortable and the staff quite efficient. I have travelled a lot in my life and if there was a shortfall, would say so. Then again, I don't nitpick what professionals need to do to accomplish their jobs.review from
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7.0
Cons: Very good food and launch in gate but in check in they took my powerbank.
review from
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10.0
Cons: Couldn’t have gone better. Great lounge at kbv. Everything on time. Even food for a 1hr flight!
review from
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9.3
Pros: in time, good service, well informed.
Cons: nothingreview from
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9.3
Pros: we had 5 domestic flights with Bangkok Airways, all in time and good boarding.SUPER!!
Cons: nothingreview from
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8.6
Pros: All
Cons: Foodreview from
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8.4
Pros: Quick and easy flight. Empty seat in my row was great!
Cons: Plane was noisy and clearly old, could use updatingreview from
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10.0
Cons: One of the best experiences in short haul flights in years! Flew twice with them and the service was great. US based airlines could learn a lot from them.
review from
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10.0
Pros: The staff and service were friendly and excellent. Flight was fast and efficient.
Cons: I can’t think of anything.review from
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7.6
Pros: It’s nice that they offer food on such a short flight, but it would be nicer if they offered an option without meat.
review from
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8.0
Pros: The seat that I picked had lots of leg room.
Cons: Better selection of movies.review from
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9.3
Cons: Trat a great little airport .
review from
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8.0
Cons: Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past
review from
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4.3
Pros: Nothing much to like about the flight. The only good thing probably would be the boarding process.
Cons: A lot of things could have been better. Crew: The crew failed to maintain a enjoyable flight experience. Crew failed to instruct the passengers playing videos/movies at loud volumes. Flight: The biggest blunder was they unloaded 21 check-in bags for some fuel logistics. 12 hours out and there's still no tracing available for the bags. Food: Food was decent for the price. Nothing much to complain there.review from
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4.6
Pros: Nothing much to like about the flight. The only good thing was the boarding process probably. The Airport Staff was helping people to get to the connecting flight.
Cons: A lot of things could have been better. Crew: The crew failed to maintain a peaceful experience for a few people. There were people playing movies/videos on speakers and the crew didn't ask the passengers to stop it. They ignored it. Flight: The biggest blunder the flight created was unloading 21 check-in bags in order to save on some fuel logistics. More than 12 hours passed since landing, and there's still no tracing available for the bag. No in-flight entertainment. Food: Food was decent. Good for a cheap flight.review from
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10.0
Pros: Crew was fantastic. Short flight yet they offered food, beer, wine, etc.
review from
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10.0
Pros: Real food not only pastry meal.
review from
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9.3
Pros: The airport was adorable and quaint
review from
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7.6
Pros: They send you email to checkin online. You go through the entire process, enter all your details (although you already gave it when you made reservation and your frequent flyer account has it too) and at the very end you get greeted with the "no online checkin at this airport" message. Complete and utter failure!
review from
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10.0
Pros: everything was perfect
Cons: would never go back to other low cost airlinereview from
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9.3
Pros: Friendly and attentive flight crew. Excellent selection of nice wine.
Cons: Older model A-319 so there was a very small screen for the cabin.review from
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2.0
Pros: Uniforms
Cons: Staff was rudereview from
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10.0
Pros: Flight times are great, and flying from U-Tapao Airport, now that the new terminal is open was so simple, quick and easy. Plentiful cheap car parking available a very short walk from the airport building.
review from
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9.5
Pros: Helpful staff, comfortable seating, but then we were both short.
review from
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8.0
Pros: lounge access for everyone with snacks and free wifi
review from
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6.0
Pros: Just average.
Cons: ON TIME DEPARTURE AND ARRIVAL.review from
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5.6
Pros: well organized no hassle at check in
Cons: foodreview from
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6.0
Cons: Cabin to old and seat already damaged :(
review from
Bangkok Airways FAQs
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How does KAYAK find such low prices on Bangkok Airways flights?
Flight status
Bangkok Airways route map
Top airports served by Bangkok Airways
- Bangkok Suvarnabhumi Airport (BKK)
- Koh Samui Airport (USM)
- Phuket City Airport (HKT)
- Chiang Mai Airport (CNX)
- Lampang Airport (LPT)
- Phnom Penh Pochentong Airport (PNH)
- Krabi Airport (KBV)
- Sukhothai Airport (THS)
- Trat Airport (TDX)
- Rayong Utapao Rayong Pattaya Airport (UTP)
- Hat Yai Airport (HDY)
- Siem Reap Airport (REP)
- Singapore Changi Airport (SIN)
- Yangon Mingaladon Airport (RGN)
- Mae Sot Airport (MAQ)
Bangkok Airways contact information
- PG IATA code
- +66 2 270 6699 Call
- bangkokair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.