Traveller reviews
Overall rating
8.2
Excellent
Based on 1,434 reviews
Boarding
8.4
Comfort
8.3
Crew
8.8
Entertainment
7.0
Food
7.9
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Bangkok Airways information
| IATA code | PG |
|---|---|
| Routes | 63 |
| Top route | Bangkok Suvarnabhumi to Koh Samui |
| Airports served | 25 |
| Top airport | Bangkok Suvarnabhumi |
Bangkok Airways traveller reviews
Pros
"Very good quick smooth flight."
(in 124 reviews)
"The crews made good service."
(in 142 reviews)
"Nice comfortable flight, food was good."
(in 106 reviews)
Cons
"Food: Food was decent."
(in 96 reviews)
"Flight was 4 hours late ."
(in 18 reviews)
"Was a short flight."
(in 26 reviews)
Recent reviews
Traveller rating
241
120
75
24
24
Find reviews that mention:
short flight
flight with bangkok
use of the lounge
food on a short flight
hot meal
minute flight
great airline
great service
good flight
time departure
flight entertainment
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7.0
Cons: Very good food and launch in gate but in check in they took my powerbank.
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10.0
Cons: Couldn’t have gone better. Great lounge at kbv. Everything on time. Even food for a 1hr flight!
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9.3
Pros: in time, good service, well informed.
Cons: nothing
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9.3
Pros: we had 5 domestic flights with Bangkok Airways, all in time and good boarding.SUPER!!
Cons: nothing
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8.6
Pros: All
Cons: Food
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8.4
Pros: Quick and easy flight. Empty seat in my row was great!
Cons: Plane was noisy and clearly old, could use updating
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10.0
Cons: One of the best experiences in short haul flights in years! Flew twice with them and the service was great. US based airlines could learn a lot from them.
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10.0
Pros: The staff and service were friendly and excellent. Flight was fast and efficient.
Cons: I can’t think of anything.
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7.6
Pros: It’s nice that they offer food on such a short flight, but it would be nicer if they offered an option without meat.
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8.0
Pros: The seat that I picked had lots of leg room.
Cons: Better selection of movies.
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9.3
Cons: Trat a great little airport .
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8.0
Cons: Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past
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4.3
Pros: Nothing much to like about the flight. The only good thing probably would be the boarding process.
Cons: A lot of things could have been better. Crew: The crew failed to maintain a enjoyable flight experience. Crew failed to instruct the passengers playing videos/movies at loud volumes. Flight: The biggest blunder was they unloaded 21 check-in bags for some fuel logistics. 12 hours out and there's still no tracing available for the bags. Food: Food was decent for the price. Nothing much to complain there.
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4.6
Pros: Nothing much to like about the flight. The only good thing was the boarding process probably. The Airport Staff was helping people to get to the connecting flight.
Cons: A lot of things could have been better. Crew: The crew failed to maintain a peaceful experience for a few people. There were people playing movies/videos on speakers and the crew didn't ask the passengers to stop it. They ignored it. Flight: The biggest blunder the flight created was unloading 21 check-in bags in order to save on some fuel logistics. More than 12 hours passed since landing, and there's still no tracing available for the bag. No in-flight entertainment. Food: Food was decent. Good for a cheap flight.
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10.0
Pros: Crew was fantastic. Short flight yet they offered food, beer, wine, etc.
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10.0
Pros: Real food not only pastry meal.
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9.3
Pros: The airport was adorable and quaint
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7.6
Pros: They send you email to checkin online. You go through the entire process, enter all your details (although you already gave it when you made reservation and your frequent flyer account has it too) and at the very end you get greeted with the "no online checkin at this airport" message. Complete and utter failure!
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10.0
Pros: everything was perfect
Cons: would never go back to other low cost airline
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9.3
Pros: Friendly and attentive flight crew. Excellent selection of nice wine.
Cons: Older model A-319 so there was a very small screen for the cabin.
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2.0
Pros: Uniforms
Cons: Staff was rude
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10.0
Pros: Flight times are great, and flying from U-Tapao Airport, now that the new terminal is open was so simple, quick and easy. Plentiful cheap car parking available a very short walk from the airport building.
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9.5
Pros: Helpful staff, comfortable seating, but then we were both short.
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8.0
Pros: lounge access for everyone with snacks and free wifi
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6.0
Pros: Just average.
Cons: ON TIME DEPARTURE AND ARRIVAL.
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5.6
Pros: well organized no hassle at check in
Cons: food
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6.0
Cons: Cabin to old and seat already damaged :(
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9.3
Pros: The check in counter staff was amazing and put me on an earlier more convenient flight.
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9.2
Cons: Pilot (well, first officer more likely) was rudder and trim happy, not the best on takeoff, cruise, or landing.
review from
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7.0
Cons: The flight was fine. But it took as long for the luggage to arrive as it took the plane to fly from Samui... very poor
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10.0
Cons: The price on the hotel website is much cheaper
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9.6
Cons: Timeliness.
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9.3
Pros: Everything..
Cons: Was a short flight. It was all well done.
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10.0
Pros: The price is a big factor, all the rest was very good
Cons: Nothing
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6.0
Pros: Crew was nice and friendly. Quick load in and fast departure. In the air 15 minutes ahead of schedule at 17:21
Cons: Since they had (unexpectedly) provided a meal on my previous trip (10am to 11:30) , I assumed a meal would d be provided given the time of travel. All we were given was an inedible pastry with chocolate. Plane landed at approximately 18:40 but not at gate until 19:20 - long taxi and shuttle ride
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10.0
Pros: Easy all round
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8.0
Pros: The crew team was very nice, a inflight meal was offered and baggage arrived within 10 minutes of being off the plane.
Cons: The plane was older and did not have any modern amenities. The seats were somewhat hard and not very comfortable. There was no inflight enterainment so be sure to bring a book.
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10.0
Pros: Very good quick smooth flight. On time departure and arrival
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10.0
Pros: Staff were so friendly!!
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8.8
Cons: Nothing really, for a fair priced airline.
review from
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6.8
Pros: Very friendly crew! Good food! Boarding was a little confusing but it worked out. The plane was old but it wasn't bad. I'm fortunately tiny and fit into tiny Asian seats. The boutique airline marketing is super hipster in how ironic (inaccurate?) it is, but it was a cheap flight so...
Cons: The ATR-72 is a ROCKET PROPELLED TIN CAN IN THE CLOUDS. The pilot did his best to fly around the thunder clouds but the turbulence was absolutely terrifying. For this reason alone I'm probably going to skip this airline again to fly in something that won't make me throw up.
review from
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9.3
Cons: Es una aerolínea de muy buena atención. Los aviones son buenos y cómodos. Súper puntuales. Nos entraron a una sala VIP en el aeropuerto de Chian Mai aún volando en económica. Muy recomendable
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10.0
Pros: Everything was good. Crew was nice. clean plane.
Cons: Maybe a little bit bigger airplane but that's still fine for 1 hour flight.
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10.0
Pros: Everything was perfect. Crew was nice.
Cons: The one think i could think of is if the plane was a little bit bigger.
review from
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8.6
Pros: The Phuket ground staffs helped me and my family so much for boarding at the deadline time. They also waited until we passed the checked gate. This event is one of my appreciate trips.
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8.8
Pros: The crews made good service.
Cons: Passengers should select more juices in a service
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9.0
Pros: Crew was nice and helpful
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10.0
Pros: New airplane. Nice crew. Nice food. Good wine.
Cons: Its a short flight. Not much could go wrong.
review from
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6.8
Cons: We got stuck sitting by an obese intimidating man who rs Sat in one of our seats rather than the middle seat he was assigned. So intimidating, did not feel comfortable addressing this with the stewardess
review from
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8.8
Pros: Sweet and professional staff
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10.0
Pros: The seats were a good size and comfortable. I was surprised that with such a short flight we had drunk service and a light meal.
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10.0
Pros: Everything
Cons: Nothing
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10.0
Cons: Great meal service! Seats very comfortable and lots of leg room. Highly recommend ++
review from
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7.3
Cons: No entertainment
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7.3
Cons: No entertainment
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9.2
Cons: Everything was good for the most part. Seats are a little cramped so it is one arm rest per person.
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2.0
Pros: Nothing!!!!!!!
Cons: The flight did not happen!!!!
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10.0
Pros: I liked that they even offered food on a 1.5 hour flight. Appreciate that
Cons: N/a
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10.0
Pros: Great costumer service
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2.0
Pros: Nothing!
Cons: Be on schedule.
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Flight status
Bangkok Airways route map
Top airports served by Bangkok Airways
- Bangkok Suvarnabhumi Airport (BKK)
- Koh Samui Airport (USM)
- Phuket City Airport (HKT)
- Chiang Mai Airport (CNX)
- Lampang Airport (LPT)
- Mae Sot Airport (MAQ)
- Hat Yai Airport (HDY)
- Krabi Airport (KBV)
- Sukhothai Airport (THS)
- Trat Airport (TDX)
- Phnom Penh Pochentong Airport (PNH)
- Yangon Mingaladon Airport (RGN)
- Khon Kaen Airport (KKC)
- Rayong Utapao Rayong Pattaya Airport (UTP)
- Siem Reap Airport (REP)
Bangkok Airways contact information
- PG IATA code
- +66 2 270 6699 Call
- bangkokair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.