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Hospitable crew

Pros: Crew was extremely friendly and kind. They served food on an hour long flight which really surprised me. Our flight wasn't close to full and I wish they would have let us move around to different seats before we had taken off. Other than that it was great.

I Wish US Airlines Were This Good!

Pros: On our trip to Thailand, we flew Bangkok Airways 3 times, Bangkok-Chiang Mai, Chiang Mai-Phuket, Phuket-Bangkok. Each flight was on time, the crew was friendly and professional. They even fed us on each flight, a couple of which were barely over an hour! And I mean real food, not just a bag of peanuts or pretzels! In addition, there was a lounge for passengers that served coffee, soft drinks and snacks before the flight, and provided free WiFi. Finally, no hidden fees! Reminded me of flying US airlines domestically, about 30 years ago!

Very good

Pros: The staff was very helpful and professional, the flight was pleasant and there were no problems.

Cons: We boarded late due to the excessive rain, so that was stressful because I was connecting in Bangkok. There were only signage and announcements for the flight before ours that would be leaving from that gate, which was very confusing because its changed boarding time for Hanoi was our original boarding time for Bangkok. I would have preferred clarification about how the flights had changed and what the new protocol would be.

Pros: Service and attention to small details.

a comfortable trip

Pros: service

Cons: nothing

Great Surprises!

Pros: Never flew with Bangkok Airlines, so did did not know what to expect. Was probably the best flight experience we've had in awhile. Flew on a 40min flight from Krabi to Koh Samui and when we got to the airport we found out checked bags were free. Then on the plane was given a full meal! On a 40 minute flight! All staff were super friendly and was possibly the easiest day of travel. Would highly suggest Bangkok Air to anyone. Great experience.

Cons: None