Traveller reviews
Overall rating
7.8
Good
Based on 242 reviews
Boarding
8.1
Comfort
8.1
Crew
8.7
Entertainment
6.3
Food
7.5
Skip to main content
More
Find cheap flights on Bangkok Airways
Return
Economy
Bangkok Airways information
| IATA code | PG |
|---|---|
| Routes | 50 |
| Top route | Bangkok Suvarnabhumi to Ko Samui |
| Airports served | 20 |
| Top airport | Bangkok Suvarnabhumi |
Bangkok Airways traveller reviews
Pros
"Crew was nice and friendly."
(in 11 reviews)
"Friendly and attentive flight crew."
(in 51 reviews)
"The crews made good service"
(in 48 reviews)
Cons
"Flight was 4 hours late."
(in 5 reviews)
"Was a short flight."
(in 82 reviews)
"Food just ok. No complaints"
(in 8 reviews)
Recent reviews
Traveller rating
291
97
70
40
0
Find reviews that mention:
short flight
flight attendants
good food
great service
hot meal
airport lounge
great airline
crew was nice
food was ok
min flight
hours late
use of the lounge
flight on bangkok
-
10.0
Food was only ok but it was hot and served promptly. Everything else was perfect!
review from
-
10.0
Their aircraft are old. But otherwise they’re very nice. At BKK, everyone will have access to their lounge before departure. On flight, cabin attendants were very attentive, even for an hour flight they have full meal service.
review from
-
2.0
We get 8 hrs delay……
review from
-
2.0
Alaska was fine. The Kayak booking was unacceptable and a nightmare. We had literally 25-30 minutes from getting off our prior flight, picking up our checked luggage, going through US customs, rechecking our bags, going through TSA, then racing across a massive airport via train and running to make our flight in time. We almost missed it! Super disappointed with Kayak.
review from
-
8.0
The main problem is that it is almost impossible to reach customer service for anything. I was trying to select vegetarian meal option and the website gives error. I tried reaching customer service through chat, email and phone to no success. They put you on hold and don’t get any response from email.
review from
-
10.0
I had an amazing flight with Bangkok airways. I wasn’t even expecting any!! service on a one hour flight! I got a warm meal, water, I was offered, orange juice, tea and coffee on this short flight. I was more than happy because I had a very long day of flying from Seoul to Bangkok and then to samui. Amazing friendly staff, I had a whole row to myself because it wasn’t fully booked. Can truly recommend.
review from
-
10.0
I fly Bangkok Air regularly. Could say I am loyal to their airlines and program. The only two comments of critique I could offer is (1) using the credits from accumulated miles is not as streamlines as some of the other airlines programs I am or have been a member of... and have lost opportunity to use them before expiration. (2) Sometimes, the plane is boarded / un-boarded with a service bus that has to navigate the airport and adds unwelcomed overhead time (especially during de-boarding). If have checked luggage this is transparent; if only have carry-on will slow your departure from Suvarnabhumi by ~20 minutes or more. Otherwise, a fine airline.
review from
-
10.0
Nice comfortable flight with snacks included 👍👍👍
review from
-
8.0
Should be better if they provide more decent snacks. Also my flight took off was delayed by 15 minutes. I'd like them to improve to more punctual timing.
review from
-
6.0
Good for short flights
review from
-
10.0
Everything was great
review from
-
8.0
Plane a bit old, no entertainment service.
review from
-
10.0
Bangkok Air has been hit with the challenge of flying during COVID like everyone else. Still, they are early to get started again and offer normal services when possible. It is nice to have a lounge for all passengers vs. going to gate and sitting to stare out at planes.
review from
-
10.0
Pros: Overall, the staff managed well the extra challenge of shutdowns and restrictions introduced by COVID. No complaints from me!
Cons: Honestly, Bangkok Air is one of my preferred regional carriers. "Normally" the food served is tasty, the plane is comfortable and the staff quite efficient. I have travelled a lot in my life and if there was a shortfall, would say so. Then again, I don't nitpick what professionals need to do to accomplish their jobs.review from
-
7.0
Cons: Very good food and launch in gate but in check in they took my powerbank.
review from
-
10.0
Cons: Couldn’t have gone better. Great lounge at kbv. Everything on time. Even food for a 1hr flight!
review from
-
9.3
Pros: in time, good service, well informed.
Cons: nothingreview from
-
9.3
Pros: we had 5 domestic flights with Bangkok Airways, all in time and good boarding.SUPER!!
Cons: nothingreview from
-
8.6
Pros: All
Cons: Foodreview from
-
8.4
Pros: Quick and easy flight. Empty seat in my row was great!
Cons: Plane was noisy and clearly old, could use updatingreview from
-
10.0
Cons: One of the best experiences in short haul flights in years! Flew twice with them and the service was great. US based airlines could learn a lot from them.
review from
-
10.0
Pros: The staff and service were friendly and excellent. Flight was fast and efficient.
Cons: I can’t think of anything.review from
-
7.6
Pros: It’s nice that they offer food on such a short flight, but it would be nicer if they offered an option without meat.
review from
-
8.0
Pros: The seat that I picked had lots of leg room.
Cons: Better selection of movies.review from
-
9.3
Cons: Trat a great little airport .
review from
-
8.0
Cons: Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past
review from
-
4.3
Pros: Nothing much to like about the flight. The only good thing probably would be the boarding process.
Cons: A lot of things could have been better. Crew: The crew failed to maintain a enjoyable flight experience. Crew failed to instruct the passengers playing videos/movies at loud volumes. Flight: The biggest blunder was they unloaded 21 check-in bags for some fuel logistics. 12 hours out and there's still no tracing available for the bags. Food: Food was decent for the price. Nothing much to complain there.review from
-
4.6
Pros: Nothing much to like about the flight. The only good thing was the boarding process probably. The Airport Staff was helping people to get to the connecting flight.
Cons: A lot of things could have been better. Crew: The crew failed to maintain a peaceful experience for a few people. There were people playing movies/videos on speakers and the crew didn't ask the passengers to stop it. They ignored it. Flight: The biggest blunder the flight created was unloading 21 check-in bags in order to save on some fuel logistics. More than 12 hours passed since landing, and there's still no tracing available for the bag. No in-flight entertainment. Food: Food was decent. Good for a cheap flight.review from
-
10.0
Pros: Crew was fantastic. Short flight yet they offered food, beer, wine, etc.
review from
-
10.0
Pros: Real food not only pastry meal.
review from
Bangkok Airways FAQs
What is Bangkok Airways' carry-on size allowance?
Where does Bangkok Airways fly to?
What is Bangkok Airways’ primary hub?
How does KAYAK find such low prices on Bangkok Airways flights?
Flight status
Bangkok Airways route map
Top airports served by Bangkok Airways
- Bangkok Suvarnabhumi Airport (BKK)
- Ko Samui Airport (USM)
- Phuket City Airport (HKT)
- Chiang Mai Airport (CNX)
- Krabi Airport (KBV)
- Phnom Penh Pochentong Airport (PNH)
- Lampang Airport (LPT)
- Singapore Changi Airport (SIN)
- Rayong Utapao Rayong Pattaya Airport (UTP)
- Sukhothai Airport (THS)
- Trat Airport (TDX)
- Siem Reap Airport (REP)
- Hat Yai Airport (HDY)
- Yangon Mingaladon Airport (RGN)
- Luang Prabang Airport (LPQ)
Bangkok Airways contact information
- PG IATA code
- +66 2 270 6699 Call
- bangkokair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.