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We only had 1hr connecting in Ft Lauderdale. Kayak should not have allowed this short a connection time, as FLL requires a change of terminal (exit the airport and get on a bus), so we missed our connecting flight home to San Diego.

The airplane from Houston to Rio and from Sao Paulo to Houston was way too cold for humans. I was fully bundled up with thick jeans, a hoodie, a jacket and, thin blanket provided and still I was freezing. The passengers near me were also complaining of the cold. The food was disgusting. It would be illegal to serve that food in jails in America. The crew was nice.

Seat doesn’t recline - had to travel 8 hours like a zombie, Besides, sound on entertainment device (TV) only one channel worked. Was monaural not stereo (just one side) Stewardess said “sorry” meaning “it’s your problem

The Campinas airport has very poor signage, access for gate A8 is very confusing. Need more info on how to get from a domestic flight to international boarding. The place is a maze

Good have been much better being informed of the delayed.

Cons: Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag.

Cons: During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers

Cons: I couldn't take the flight, because of the sanitary situation, and couldn't get my refund yet

Cons: i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions

Cons: Food!

Cons: Food! Communication between airports. They were not prepared in Belem for late travelers from Fortaleza who needed to catch the flight at the last minute to Fort Lauderdale. I.e. security had already left and they had to call them back.