Traveller reviews
Overall rating
7.8
Good
Based on 1,514 reviews
Boarding
7.9
Comfort
7.6
Crew
8.5
Entertainment
7.4
Food
7.6
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Asiana Airlines information
| IATA code | OZ |
|---|---|
| Routes | 162 |
| Top route | Jeju City to Seoul Gimpo Intl |
| Airports served | 77 |
| Top airport | Incheon Intl |
Asiana Airlines traveller reviews
Pros
"Crew were attentive and kind."
(in 245 reviews)
""Good food, great seats, nice movies.""
(in 173 reviews)
""Great leg room, comfortable, good food.""
(in 18 reviews)
Cons
"The service and the entertainment options"
(in 104 reviews)
"movie selections are terrible and few."
(in 35 reviews)
"more leg room would be nice."
(in 25 reviews)
Recent reviews
Traveller rating
183
46
23
14
1
Find reviews that mention:
delayed flight
food was good
great flight
crew was great
great service
entertainment system
seats were uncomfortable
flight attendants
movie selection
economy class
leg room
business class
seats were comfortable
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10.0
Always a great experience with an Asiana flight
review from
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7.9
No problems upon arriving at Incheon and transferring to Manila. The plane was on time. However you cannot check flight status on the app for updates. Good could have been more palatable. Crew were amazingly.
review from
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5.9
There was a misunderstanding during check in that it was a mandatory requirement to make hotel reservations for quarantine without it you can’t board the airline.So we had to booked a hotel last minute and it was the wrong hotel since it’s not accredited by DOH Philippines. Since it was last minute we can’t get a refund or cancel the hotel. It was stressful and unnecessary hassle.
review from
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8.0
Cons: Flight crew is great!
review from
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10.0
Pros: They were able to fly us out of Incheon to JFK even there was only less than 10 passengers.
Cons: Could not ask for more.review from
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10.0
Pros: Asiana Manila airport staffs was very helpful.
Cons: Better online service.review from
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10.0
Cons: When covid don't exists
review from
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10.0
Pros: Amazing crew, Great flight.
Cons: Nothing I can think of.review from
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10.0
Cons: Not hung; great flight, great service
review from
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10.0
Pros: Absolute epic flight in the midst of the COVID-19 crisis. Thank you all the crews. You’ve done amazing job!
review from
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7.6
Pros: Pleasant crew
Cons: Free WIFIreview from
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7.6
Pros: Available WIFI
Cons: Free WIFIreview from
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5.3
Cons: The crew should speak up and wait for answers before moving quickly away with beverages. Seat cushions are hard and thin. movie selections are terrible and few. worst selection ever.
review from
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0.0
Pros: Everything was amazing
Cons: Could have been better if they let me know that a swabtest result is required from their accredited hospital..what a hassle and I wasn’t able to make the flight at all coz I only found it out at the airport..such a waste of time..review from
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7.0
Pros: Had a whole row to myself
Cons: Food wasn’t greatreview from
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2.0
Cons: they didn't tell me i couldn't make the flight until i got onto the check in counter. bad communication then and bad communication now too, when i am trying to rebook.
review from
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10.0
Pros: I experienced the same type of service that I received on the flight from Bangkok to Seoul. I could not have expected more. I find the crew professional.
Cons: I can't think of anything that could have made service better. They should keep up the good work.review from
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10.0
Pros: Boarding was handled very well. I find the crew incredible; they were very attentive and very helpful. They certainly looked after the passengers.
Cons: They went out their way; I can't see how things could have been better.review from
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10.0
Pros: The crew took covid-1@ precautions seriously and made me feel protected during in flight services. They were very polite and considerate.
Cons: I would have liked to have a weighing station for my baggage before I check in so that I could adjust my belongings to fit the 23 kg limit. Instead, I had to guess my baggage's weight because which ended up going over the limit slightly.review from
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6.6
Pros: Seats are spacious and comfortable. Flights were on time and arrived on time.
Cons: Food was not too good.review from
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10.0
Pros: Amazing crew Thank you
review from
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10.0
Pros: Amazing crew
review from
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8.3
Cons: More food options. Softer, roomier seats.
review from
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9.3
Pros: Food. Entertainment
Cons: Flight attenreview from
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10.0
Pros: Had a row to myself, crew was extremely attentive. Due to a lack of passengers, the crew was even able to anticipate many of our needs before we voiced them.
Cons: My first headphones didn't work and the pull out tray in my row had a bit of left over food crusted on to it.review from
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8.0
Pros: Very attentive and elegant!
Cons: I was very pleased! Thank you!review from
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8.0
Pros: The crew was awesome and extremely attentive! Thank you so much!
Cons: I thought everything went very smoothly!review from
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9.0
Cons: The tv/movie consoles were not working properly.
review from
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8.0
Pros: Very courteous crew and seats are comfortable.
Cons: For an economy seat it’s good enough for me.review from
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3.6
Cons: When open rows are available they should be able to be used instead of making people cram together. I saw several elderly people turned away.. crew was very rude and I’m highly disappointed
review from
Flight status
Asiana Airlines route map
Top airports served by Asiana Airlines
- Incheon Intl Airport (ICN)
- Jeju City Airport (CJU)
- Seoul Gimpo Intl Airport (GMP)
- Gwangju Airport (KWJ)
- Los Angeles Airport (LAX)
- New York John F Kennedy Intl Airport (JFK)
- Osaka Kansai Intl Airport (KIX)
- Shanghai Pu Dong Airport (PVG)
- Yeosu Airport (RSU)
- Beijing Capital Airport (PEK)
- Tokyo Haneda Airport (HND)
- Cheongju Airport (CJJ)
- Daegu Airport (TAE)
- Tokyo Narita Airport (NRT)
- Hanoi Noibai Airport (HAN)
Asiana Airlines contact information
- OZ IATA code
- +1800 227 4262 Call
- flyasiana.com Visit
Overview of Asiana Airlines
Asiana Airlines is one of South Korea’s largest airlines, operating international flights to 27 countries across continents that include Oceania, Europe and North America. They service 5 separate destinations within the United States, as well as 2 in Australia and more than 20 in China. Having one of the widest networks of destinations across Asia, it is popular with travelers completing multiple-stop trips.
Codeshare agreements are in place with 30 other carriers, including their budget partner Air Seoul and other subsidiary Air Busan. Asiana Airlines has partnerships with major airlines such as Air Canada, United Airlines, Qantas and Etihad Airways. The alliance with United Airlines provides customers with the ability to reach more than 70 locations after a layover at either San Francisco, Chicago, Seattle or Los Angeles.
Passengers have the ability to upgrade to Preferred Seating, First Class and Business Class. Preferred Seating can place you at the front of the Economy section with more than 6 in of extra leg room, while Business tickets deliver bed-style seats with 180° of range.
There are roughly 73 passenger aircraft in service, with the majority of them belonging to the Airbus A320 range. Included in their fleet are 6 Airbus A380-800’s, which are capable of carrying up to 495 people. The airline also operates more than 15 Boeing planes, including the famous 777.
A full member of the Star Alliance since 2003, passengers can benefit from a wide variety of departure times, shorter transfer times and shared airport lounges. Asiana Airlines additionally has a number of its fleet featuring Star Alliance livery, with five circular stars on the tail.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.