Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
6.5
Pros: The bed was phenomenally comfortable and the room was well-appointed; on-site parking was easy to get in and out of and the facilities were pristine. Westin staff were friendly and professional.
Cons: The walls were paper thin and I could hear everything else happening on the floor; not the best accommodation if you're a light sleeper. Additionally the whole room had bright blue LEDs on the light switches that were angled directly into my face. There was also a notable gap between the bottom of the entrance door and the floor which exacerbated the sound and light issues. It might not be an issue for some people but it wasn't the best way to sleep off a wedding night hangover!
review from
-
5.1
Price includes your bed.
Pros: Bed was comfortable, hotel was clean.
Cons: The great price you get from Kayak does NOT include parking, an additional $34, or Wifi, an additional $15! They charged for the parking and wifi even though I included them in my search. The hotel desk staff was pretty nasty about it when I questioned it. By the way, that extra parking charge was not removed even though every time we needed to exit we had to run back inside the hotel to get them to lift the arm on the gate, which would not read or card, or anyone else's.
review from
-
4.8
Cons: I made my reservations over almost 2 months in advance for a traditional room with one king sized bed. I arrived at the hotel early so I could fix up the room with rose petals and surprise my fiancé. When I checked in, Daniel at the front desk told me that I would have to settle for 2 queen size beds when that is not what I requested in my reservation. He proceeded to tell me that for the cheap rate I was getting on the hotel through hotels.com, that I should be happy with the room I have for the amount of money I paid! I was insulted, if I requested a king sized bed then that is what I should have gotten, and although I did receive a great deal on hotels.com that should not take away from what I requested! What I had planned for my fiancé was totally ruined because we couldn't even sleep in the same bed because the bed was so small, and I was laying on the edge the entire time ! Very unromantic and disappointing!
review from
-
7.4
Pros: good location and room clean.
Cons: Overcharge for parking and Internet.
review from
-
6.5
Mixed
Pros: Room Staff Restaurant for breakfast
Cons: Exhorbitant parking charge Technological difficulties getting elevator started and opening garage exit gate
review from
-
10.0
Excellent business stay at the Crystal City Westin
Pros: The staff were very professional and helpful. The room was updated and clean and the property was safe and quiet.
Cons: The ATM was down.
review from
-
10.0
Pros: Bed was soooooooo comfortable.
review from
-
8.5
Westin crystal city
Pros: Nice lobby bar staff. Location is right near metro so very convenient. Lobby is nice and spacious.
Cons: There wasn't anywhere to sit outside - no rooftop lounge, courtyard or even outside sitting area. That was frustrating. Wifi was expensive unless you are a starwood preferred guest -- JOIN!
review from
-
9.7
Cons: We had an issue with our bathroom shower, but they quickly tried to fix it.
review from
-
6.0
Meh.
Pros: The staff was very nice and friendly. The lobby was clean and has a luxurious ambiance. The bed was comfortable.
Cons: The room was not as nice as the photos would suggest. Large HDTV with mostly non HD channels. Condominium wrapper on the floor of the room. Wifi cost 12.95 unless you enroll in their rewards program. I won't be back.
review from
-
9.7
Great location
Pros: Room, facilities closeness to airport
Cons: Nothing
review from
-
9.7
Pros: friendly staff
review from
-
10.0
Excellent business stay at the Crystal City Westin
Pros: The staff were very professional and helpful. The room was updated and clean and the property was safe and quiet.
Cons: The ATM was down.
review from
-
10.0
Pros: Bed was soooooooo comfortable.
review from
-
8.5
Westin crystal city
Pros: Nice lobby bar staff. Location is right near metro so very convenient. Lobby is nice and spacious.
Cons: There wasn't anywhere to sit outside - no rooftop lounge, courtyard or even outside sitting area. That was frustrating. Wifi was expensive unless you are a starwood preferred guest -- JOIN!
review from
-
9.7
Cons: We had an issue with our bathroom shower, but they quickly tried to fix it.
review from
-
9.7
Great location
Pros: Room, facilities closeness to airport
Cons: Nothing
review from
-
9.7
Pros: friendly staff
review from
-
6.5
Pros: The bed was phenomenally comfortable and the room was well-appointed; on-site parking was easy to get in and out of and the facilities were pristine. Westin staff were friendly and professional.
Cons: The walls were paper thin and I could hear everything else happening on the floor; not the best accommodation if you're a light sleeper. Additionally the whole room had bright blue LEDs on the light switches that were angled directly into my face. There was also a notable gap between the bottom of the entrance door and the floor which exacerbated the sound and light issues. It might not be an issue for some people but it wasn't the best way to sleep off a wedding night hangover!
review from
-
5.1
Price includes your bed.
Pros: Bed was comfortable, hotel was clean.
Cons: The great price you get from Kayak does NOT include parking, an additional $34, or Wifi, an additional $15! They charged for the parking and wifi even though I included them in my search. The hotel desk staff was pretty nasty about it when I questioned it. By the way, that extra parking charge was not removed even though every time we needed to exit we had to run back inside the hotel to get them to lift the arm on the gate, which would not read or card, or anyone else's.
review from
-
4.8
Cons: I made my reservations over almost 2 months in advance for a traditional room with one king sized bed. I arrived at the hotel early so I could fix up the room with rose petals and surprise my fiancé. When I checked in, Daniel at the front desk told me that I would have to settle for 2 queen size beds when that is not what I requested in my reservation. He proceeded to tell me that for the cheap rate I was getting on the hotel through hotels.com, that I should be happy with the room I have for the amount of money I paid! I was insulted, if I requested a king sized bed then that is what I should have gotten, and although I did receive a great deal on hotels.com that should not take away from what I requested! What I had planned for my fiancé was totally ruined because we couldn't even sleep in the same bed because the bed was so small, and I was laying on the edge the entire time ! Very unromantic and disappointing!
review from
-
6.5
Mixed
Pros: Room Staff Restaurant for breakfast
Cons: Exhorbitant parking charge Technological difficulties getting elevator started and opening garage exit gate
review from
-
6.0
Meh.
Pros: The staff was very nice and friendly. The lobby was clean and has a luxurious ambiance. The bed was comfortable.
Cons: The room was not as nice as the photos would suggest. Large HDTV with mostly non HD channels. Condominium wrapper on the floor of the room. Wifi cost 12.95 unless you enroll in their rewards program. I won't be back.
review from
