Recent reviews
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6.5
The bed was phenomenally comfortable and the room was well-appointed; on-site parking was easy to get in and out of and the facilities were pristine. Westin staff were friendly and professional. The walls were paper thin and I could hear everything else happening on the floor; not the best accommodation if you're a light sleeper. Additionally the whole room had bright blue LEDs on the light switches that were angled directly into my face. There was also a notable gap between the bottom of the entrance door and the floor which exacerbated the sound and light issues. It might not be an issue for some people but it wasn't the best way to sleep off a wedding night hangover!
review from KAYAK -
5.1
Bed was comfortable, hotel was clean. The great price you get from Kayak does NOT include parking, an additional $34, or Wifi, an additional $15! They charged for the parking and wifi even though I included them in my search. The hotel desk staff was pretty nasty about it when I questioned it. By the way, that extra parking charge was not removed even though every time we needed to exit we had to run back inside the hotel to get them to lift the arm on the gate, which would not read or card, or anyone else's.
review from KAYAK -
4.8
I made my reservations over almost 2 months in advance for a traditional room with one king sized bed. I arrived at the hotel early so I could fix up the room with rose petals and surprise my fiancé. When I checked in, Daniel at the front desk told me that I would have to settle for 2 queen size beds when that is not what I requested in my reservation. He proceeded to tell me that for the cheap rate I was getting on the hotel through hotels.com, that I should be happy with the room I have for the amount of money I paid! I was insulted, if I requested a king sized bed then that is what I should have gotten, and although I did receive a great deal on hotels.com that should not take away from what I requested! What I had planned for my fiancé was totally ruined because we couldn't even sleep in the same bed because the bed was so small, and I was laying on the edge the entire time ! Very unromantic and disappointing!
review from KAYAK -
7.4
good location and room clean. Overcharge for parking and Internet.
review from KAYAK -
6.5
Room Staff Restaurant for breakfast Exhorbitant parking charge Technological difficulties getting elevator started and opening garage exit gate
review from KAYAK -
10.0
The staff were very professional and helpful. The room was updated and clean and the property was safe and quiet. The ATM was down.
review from KAYAK -
10.0
Bed was soooooooo comfortable.
review from KAYAK -
8.5
Nice lobby bar staff. Location is right near metro so very convenient. Lobby is nice and spacious. There wasn't anywhere to sit outside - no rooftop lounge, courtyard or even outside sitting area. That was frustrating. Wifi was expensive unless you are a starwood preferred guest -- JOIN!
review from KAYAK -
9.7
We had an issue with our bathroom shower, but they quickly tried to fix it.
review from KAYAK -
6.0
The staff was very nice and friendly. The lobby was clean and has a luxurious ambiance. The bed was comfortable. The room was not as nice as the photos would suggest. Large HDTV with mostly non HD channels. Condominium wrapper on the floor of the room. Wifi cost 12.95 unless you enroll in their rewards program. I won't be back.
review from KAYAK -
9.7
Room, facilities closeness to airport Nothing
review from KAYAK -
9.7
friendly staff
review from KAYAK -
10.0
The bed and pillows are so comfortable and the metro is across the street. Great sleep and easy to get around It was all good
review from KAYAK -
10.0
We could see the Metro stop from our room - super close. The air conditioner was not limited and actually got the room cool enough to snuggle under the quality bedding. It didn't clank and groan when it cycled. We slept better that we do at home ( no pets to distract us too). Being from drought stricken Northern California, we really enjoyed the long shower with high pressure and consistent temperature. Shuttle service was great to take us to another hotel where other family members were staying ( they waited to book) as we prepared to have my parents interned at Arlington Cemetery - 3 short Metro stops away. We WILL stay there again!! No CONS - We were on the go, we arrived after midnight and returned late every night so the hotel restaurant was't open like in larger hotels, but they did have a room service menu that provided good healthy food. They gave us a late check out because of a late departure flight. Really NO complaints. We travel A LOT for our 2 businesses (and a retired federal employee) - I wish they were all like this. Excellent Value and excellent super-helpful staff. oh - and internet is not complementary.... that was a surprise.
review from KAYAK -
9.7
Westin was clean, simple, comfortable and overall a very great place to stay. It was an EASY walk to the Crystal City metro station which was a big plus getting and out of the city. The room was what you'd expect; clean, comfortable and modern. I did not interact much with the staff, but they gave a great impression of friendly and hospitality. The parking was very expensive at $30/day. I've stayed at other Crystal City hotels and parking was much more reasonable.
review from KAYAK -
10.0
great location 2 minute walk to crystal city metro station very comfortable beds very nice place very friendly staff would definitely stay there again internet not free $12 charge
review from KAYAK -
4.0
The location was good. Close to DC. The hotel was not busy yet it took them over an hour and 3 phone calls later to bring us extra towels and items we requested. The staff person that delivered items brought wrong items and made a dirty face when I requested the correct items that were ordered.
review from KAYAK -
7.1
Charged for internet
review from KAYAK
-
10.0
The staff were very professional and helpful. The room was updated and clean and the property was safe and quiet. The ATM was down.
review from KAYAK -
10.0
Bed was soooooooo comfortable.
review from KAYAK -
8.5
Nice lobby bar staff. Location is right near metro so very convenient. Lobby is nice and spacious. There wasn't anywhere to sit outside - no rooftop lounge, courtyard or even outside sitting area. That was frustrating. Wifi was expensive unless you are a starwood preferred guest -- JOIN!
review from KAYAK -
9.7
We had an issue with our bathroom shower, but they quickly tried to fix it.
review from KAYAK -
9.7
Room, facilities closeness to airport Nothing
review from KAYAK -
9.7
friendly staff
review from KAYAK -
10.0
The bed and pillows are so comfortable and the metro is across the street. Great sleep and easy to get around It was all good
review from KAYAK -
10.0
We could see the Metro stop from our room - super close. The air conditioner was not limited and actually got the room cool enough to snuggle under the quality bedding. It didn't clank and groan when it cycled. We slept better that we do at home ( no pets to distract us too). Being from drought stricken Northern California, we really enjoyed the long shower with high pressure and consistent temperature. Shuttle service was great to take us to another hotel where other family members were staying ( they waited to book) as we prepared to have my parents interned at Arlington Cemetery - 3 short Metro stops away. We WILL stay there again!! No CONS - We were on the go, we arrived after midnight and returned late every night so the hotel restaurant was't open like in larger hotels, but they did have a room service menu that provided good healthy food. They gave us a late check out because of a late departure flight. Really NO complaints. We travel A LOT for our 2 businesses (and a retired federal employee) - I wish they were all like this. Excellent Value and excellent super-helpful staff. oh - and internet is not complementary.... that was a surprise.
review from KAYAK -
9.7
Westin was clean, simple, comfortable and overall a very great place to stay. It was an EASY walk to the Crystal City metro station which was a big plus getting and out of the city. The room was what you'd expect; clean, comfortable and modern. I did not interact much with the staff, but they gave a great impression of friendly and hospitality. The parking was very expensive at $30/day. I've stayed at other Crystal City hotels and parking was much more reasonable.
review from KAYAK -
10.0
great location 2 minute walk to crystal city metro station very comfortable beds very nice place very friendly staff would definitely stay there again internet not free $12 charge
review from KAYAK
-
6.5
The bed was phenomenally comfortable and the room was well-appointed; on-site parking was easy to get in and out of and the facilities were pristine. Westin staff were friendly and professional. The walls were paper thin and I could hear everything else happening on the floor; not the best accommodation if you're a light sleeper. Additionally the whole room had bright blue LEDs on the light switches that were angled directly into my face. There was also a notable gap between the bottom of the entrance door and the floor which exacerbated the sound and light issues. It might not be an issue for some people but it wasn't the best way to sleep off a wedding night hangover!
review from KAYAK -
5.1
Bed was comfortable, hotel was clean. The great price you get from Kayak does NOT include parking, an additional $34, or Wifi, an additional $15! They charged for the parking and wifi even though I included them in my search. The hotel desk staff was pretty nasty about it when I questioned it. By the way, that extra parking charge was not removed even though every time we needed to exit we had to run back inside the hotel to get them to lift the arm on the gate, which would not read or card, or anyone else's.
review from KAYAK -
4.8
I made my reservations over almost 2 months in advance for a traditional room with one king sized bed. I arrived at the hotel early so I could fix up the room with rose petals and surprise my fiancé. When I checked in, Daniel at the front desk told me that I would have to settle for 2 queen size beds when that is not what I requested in my reservation. He proceeded to tell me that for the cheap rate I was getting on the hotel through hotels.com, that I should be happy with the room I have for the amount of money I paid! I was insulted, if I requested a king sized bed then that is what I should have gotten, and although I did receive a great deal on hotels.com that should not take away from what I requested! What I had planned for my fiancé was totally ruined because we couldn't even sleep in the same bed because the bed was so small, and I was laying on the edge the entire time ! Very unromantic and disappointing!
review from KAYAK -
6.5
Room Staff Restaurant for breakfast Exhorbitant parking charge Technological difficulties getting elevator started and opening garage exit gate
review from KAYAK -
6.0
The staff was very nice and friendly. The lobby was clean and has a luxurious ambiance. The bed was comfortable. The room was not as nice as the photos would suggest. Large HDTV with mostly non HD channels. Condominium wrapper on the floor of the room. Wifi cost 12.95 unless you enroll in their rewards program. I won't be back.
review from KAYAK -
4.0
The location was good. Close to DC. The hotel was not busy yet it took them over an hour and 3 phone calls later to bring us extra towels and items we requested. The staff person that delivered items brought wrong items and made a dirty face when I requested the correct items that were ordered.
review from KAYAK
