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Pros: Seat was not at all comfortable. Checked in bag was found damaged when it arrived at belt in kochi. Officials didn’t bother to lodge a report.

Cons: Crew was not helpful

Cons: Crew sounds mean and lies often Why do they have to lie???

Pros: Nothing

Cons: Treating international travels with respect

Cons: EVERYTHING

Pros: FOOD WAS OKAY

Cons: NEED IMPROVEMENT IN CUSTOMER SERVICE, I DONT THINK I WOULD EVER TRAVEL WITH AIR INDIA. VERY VERY VERY POOOOR SEVICE.

Pros: Pathetic experience all around

Cons: pathetic experience

Cons: poor customer service by Airindia

Pros: Pathetic

Cons: pathetic customer service

Pros: Crew members not responding,tv not working,seat not comfortable

Cons: Better entertainment,comfortable seating

Pros: Tv not working,seating not comfortable

Cons: Poor costumer service.

Cons: It would have been better if you would have told me that I need a transit visa in delhi,terrible customer service and ridiculously poor responsibility through your team of reservation that cost me to loose my 600 dollars for nothing coz they refused me to board on plane,and when I called you from airport,you never responded back to me, I am not recommending anyone to book their flight through your website

Pros: Food was decent

Cons: This flight needs a total rehab..... the amount of electrical failures it has, it might be a disaster waiting to happen

Pros: overall safety is good

Cons: media is not at all working and its hard on such long flights without media especially when you are traveling with kids

Pros: Nothing

Cons: Cleanliness of the flight. Horrible bathrooms.

Pros: Horrible. Airhostess was not respectful towards other passengers.

Cons: Cleanliness! Bathrooms were horrible. Absolute no maintenance.

Pros: Time to destination with non stop flight is excellent.

Cons: Crew addressing elderly people, My mom was provided food until she went and explicitly asked for food.

Pros: Checkin bag missed. Worst Air india

Pros: 1 check in bag missed. Launched the complaint and still no use.

Cons: Make sure no bags misssed

Pros: Crew is very poor

Cons: Social distancing no middle seat precautions

Cons: Air India promises to give you minimal service and maximum prices due to COVID. Horrible business class seats

Cons: Air India needs to be competitive and offer better services that is on par with other international airlines.

Cons: No entertainment at all even in business class

Cons: Food given was veg even though i had asked for non veg. The flight attendant said they can't give non veg. Attendant not helpful

Cons: AirIndia did not support me at all in this emergency situation of corona. very disappointing.

Pros: Crew OK. Non functional remotes, usb ports...Outdated entertainmennt content...below average catering needs.....even hot towelrolls were not provided. I flew Singapore Airlines and Emirates....excellent passenger care. Air India operating an international route should choose better craft and services ....imperative

Cons: How about rendering the airline private, perhaps then, to survive, they would improve services. Now they are over-indulged public sector

Pros: Food

Cons: It could have been better if it would have been on time and not delayed 2 hrs and I could have made my connection and not have to pay more than $200 for another flight. I am livid. Never again with Air India!!!!

Cons: A more approachable crew. The outlets did work for the USB connections.

Cons: The filthiest plane I have ever been on. Never again.

Pros: Nothing

Cons: Everything

Pros: Nothing

Cons: Everything

Cons: Poor communication about arriving— time at destination and need to stay seated at 30 minute point. Flight attendants are slow and clueless. Entertainment system is limited. Aircraft feels old.

Pros: It was a flight!

Cons: It seemed like the crew didn’t care that much about the flight—halfway through there was like toilet paper and other trash in the aisle and no one cared to pick it up. Just felt a little hopeless.

Cons: Entertainment system was limited with poor sound quality even in Business. Monitor is too distant in business. Food was mediocre. No announcement was made 45 minutes before landing in Tel Aviv, just an announcement at 30 minutes forbidding movement to the restroom. Tea and coffee were not offered frequently in Business even though several seats were empty and attendants were not overwhelmed. Announcements in English were confused and confusing. NO SIGNS at gate explaining 26 A was for business and 26 B was for economy and these gates were a 3 minute walk from each other. No staff to advise until finally an announcement. Lounge is ‘tired’ with limited food selections. Disappointing all around.

Cons: The flight had mechanical issues. They made us sit until 10 pm but still no flight. Then they asked us to go home and come back next day! When we tried to check/in, they said there are no more seats. Then they finally put us on another airline which departed in the night! This is a nightmare. You should not entertain Air-India on your website. I was totally exhausted and taken for a ride by poor airline management.

Pros: Food

Cons: No movies no music broken seat old fashioned

Cons: Since it is our Airlines priority should have been given to its passengers. Flight was awfully delayed thereby wasting more than half a day. Return flight was worse. We landed at 1.30 pm and luggage was not in the belt it was supposed to be as announced . It’s a shame that we had to endure sleepless nights and miserable time in the airport. Swore never to travel by AirIndia again.

Pros: The timings were the best

Cons: Crew can be more friendly and interact work smile, food was stale and lot of scope for improvement and the entertainment consoles werent working

Pros: It is very wonderful. I like it so much.

Cons: I think food is very important. We want every thing cleanly

Pros: Nothing

Cons: Everything

Pros: Crew was okay. Light for service at seat did not work so if I needed something I would have to get up to get it.

Cons: The food from Bombay to Rajkot can be better