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Good seats. Mediocre experience.

Pros: seats are good.

Cons: No baggage handling protocol. Had to wait over 1 hour for luggage.

Very uncomfortable and rude Experience

Pros: Food

Cons: Rudeness and partiality

Broken seats, entertainment system down ,torn carpet seat cushions

Cons: The seats were broken with large cracks visible. The arm rest was also broken with a metal protruding out. There were many seats in the same broken state. The entertainment system in my seat was not working. The quality for the aircraft was not great and seemed very old.

Food are spoiled

Cons: The fruits served was bad and got spoiled. No proper response from the cabin team

Entertainment Disappointing

Cons: Tv didn't work in both directions to and from Chicago to Delhi. Makes it a very long journey. Apparently it is too expense to repair or replace Food very mediocre

Cons: Was said connecting flight left even before the time. They dint care to transfer the baggage or give food coupons to passengers . There were no one to assist or to let us know wats gng on