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Aircraft was in very shoddy state, broken seats, worn out cushions, broken entertainment consoles, broken seat trays.. list is too long. Terrible journey. Will avoid Air India in future.

Most of the entertainment consoles were not functional, and worse, were stuck in bright while screen with "Internal server error" displayed. Seat tray tables were bent or broken and slanted. Seat cushions were uncomfortably worn out. Overall the aircraft was in very shoddy state.

It's zero entertainment. Most of the TV are not mine. We are family of 3 people and no ones TV are working

We need to board a different flight because of technical difficulties.

Cleanliness has to be improved, food as well

Broken seats, malfunctioning equipment and meals that were ordered a month in advance were not served. Luckily had brought my own food or else would have gone hungry.

After vaccinated 2 dozes in April 21 in Pune not allowed to board in plane on 15/8/21, Covid-19 RTPCR Test done, on 13/8/21 .results to come before reaching Delhi. Please refund money. You are allowing in Mumbai train, 2 dose vacationed person in Train.

Air India played some games. They cancelled the flight on us, and moved us out by a month. When we asked to change the dates, there was no availability. So I ended up cancelling my flight, however on my original date of travel the flight flew. I wonder if AirIndia is playing games with us and cancelled our tickets alone.

General upkeep of the flight could have been better. One of the toilet in economy class stopped working within 3 hours of the flight. Selection of movies in regional language is not adequate. The monitor was not functioning properly. Map feature not working.

Entertainment screen did not work (that was true for half the passengers). Toilets were not cleaned. Seats were broken. Tray tables were broken. DO NOT FLY AIR INDIA

The flight was overcrowded, the pre-selected meal was not available and on top, it was delayed by more than 40 minutes

Pros: Crew was little nice and helpful

Cons: 1. Good tasted like it was spoiled 2. There was a bad smell inside the airplane 3.boarding took forever 4. There was no entertainment system in 15 hour flight

Pros: Crew was little helpful and nice .

Cons: 1. Entertainment screen should be working in 15 hour flight. 2. Food tasted like it was rotten. 3. Boarding took forever 4. Plane had a bad smell inside the Cabin .

Cons: Seats were horrible, Tv was broken,

Cons: The headphones are not working

Pros: with 23 years old aircraft, I expected the seats are not comfortable. Same with the entertainment screen, it did not work for almost half the flight and after that, it started working like 1990s PC. The meal okay compared to other flights. From Ahmedabad to Delhi, there was no meal.

Cons: The attitude of check-in staff. The Check-in lady was rude to talk, felt like she does not want to help me, answered my question after repeating it 3 times. Also, at the boarding gate, same staff.