Find cheap flights on Air India

Cons: Flight left late to wait for other passengers. . Entertainment services were not working and for a long haul flight is not acceptable.. The flight attendants kept one lavatory locked for their own use. The food was mediocre,. The lavatories were not cleaned. I have been in many other carriers and the flight attendants maintained the lavatories. Flight attendants were not helpful with placing or locating spaces for carry on luggagess. No simple amenities provided like socks , earplugs, or eye cover like other airlines. The seats were falling apart, fabric was torn. I have to give credit to the person who assisted in issuing me a new booking due to a snag with name. However, I was placed in a different line after being issued a boarding pass without further explanation. Every other passenger in the same queue were perplexed like me . Air India badly needs to up their ante. Customer service is poor overall. Seriously makes me wonder how aircraft safety and maintenance is performed.

Entertainment system was broken

Cons: My in-seat entertainment system was broken. I also heard similar comments from fellow passenger

Cons: Flight delayed by 3 and half hours, no explanation provided. My chosen seat assignment changed and reassigned to the back of the plane. There is a reason we preselect our seats. Entertainment system did not work. Reading light did not work.

Pros: Flight was on time.

Poor service

Cons: I had middle seat which didn't incline. I was never informed about this nor my seat was changed. It was a full flight but I have lower back issue which got aggravated due to uncomfortable seat. I was sitting straight through out the flight. it would have been better if I was informed about it in advance. I was never even able to do web checking due to their system error neither at home nor was able to use self checking system at the airport and was informed by staff at airport it's recurring problem. It surprises me that it's not fixed causing passengers pain at the airport and flight.

Good seating but dirty cabin

Pros: Hot breakfast, with hot beverages, very filling and satisfying.

Cons: Only vegetarian meals, dirty cabin with grubby overhead panel.