|Top route||Lomé to Niamey|
Cons: It would be much better if they didn’t lose my 2 luggage bags with no proper compensation to offer - 50$ is what you get to recover your belongings meanwhile my items lost are worth at least 10,000$.. contacting my lawyer in the morning.
Also the plane has nowhere to plug your phone, can’t charge your phone for over 7 hours, no in flight WiFi, and no tv screen to watch movies.. I couldn’t help but wonder was this a 1985 plane?
Do not recommend, stay away.
Cons: This is my first time traveling these airlines and I promise you it’s the last.. the plane had no option to plug my cell phone, no WiFi, not even a screen to watch movies (7 something hours flight).. I was served a loaf of bread cut in half with some spices inside as a meal! But the most horrible part is the fact once landed I found out the lost both of my luggage bags, and All they told me was I’m entitled of an allowance of $50.. tried hard not to laugh as my 50 kg of belongings worth thousands of dollars.. beyond disappointed, aggravated and shocked. Contacting my lawyer in the morning. Do not fly with them!
Pros: I like everything
Cons: Nothing better everything is very good
Cons: Please the flight time for connecting in Lome needs to be improved!!!! It's highly stressful for a passenger to be in another country where they don't speak the local language and have to be shuffling to connect to a flight within less than 10 minutes. Any Ethiopian airline connecting flight needs to have at least a 45 minutes gap.
Pros: Crew very caring and respectful
Cons: For me I don’t see any problem with the airline at all. Everything was superb
Pros: I like everything
Pros: Convenient flight....surprisingly very nice airports ( Dakar, Abidjan and Lomé). The schedule was very tight to make my connection in Lome since the flight made a stop at Abidjan and then on to Lomé.
Cons: Based on the price and convenience I really have no complaints. The only area I would improve is the inflight restroom. The door was broken and didn’t close and the inside was quite filthy and the toilet didn’t flush.
Cons: Expensive Items were stolen from my checked luggage
Cons: Overall good but old plane with limited services for entertainment
I did not eat but my neighbour did and it looked pretty goo
Cons: Getting my luggage on time
Cons: Flight on time
Pros: It was a less expensive option & my luggage arrived to my final destination in tact.
Cons: Flight was delayed by over 1.5 hours & communication about this was poor. It was particularly nerve wracking because many passengers were trying to make a connecting flight w/ a short layover window. To their credit, the crew informed the connecting flight & they waited for us. But it was stressful.
Cons: Slight delay by grounds staff to clear flight for take off
Pros: It was excellent trip
Very average experience.
Pros: Very average experience.
Cons: Very average experience.
Pros: Friendly flight crew.
Cons: Boarding staff/check-in staff don't know anything about the 'visa volant' visa on arrival for Kinshasa and thought I was making it up. Nearly refused to let me board.
Pros: Staff here are excellent
Cons: Seats a bit old
Pros: The aircraft was clean and the food served
Cons: The turbulent
Cons: The flight attendant took a picture of my passport. I filed a complaint but I have yet to hear back with result.
Cons: The transition too long
Cons: Missed flight due to wrong booking information which showed flight departing at 12:00 noon; upon arrival for check-in, was informed flight departed at 10:30 am
Cons: I did not like the flight both ways! Going to Lagos from Lome, the aircraft had no air conditioning, we were stuffed and backed close to two hours. On boarding took close to 45 minutes. Aircraft looked like a jalopy Going to Lome, the crew was rude, they should have acknowledged the passengers been baked in the sun before boarding. Tragic!!!
Pros: Left on time..smoot flight..good landing
Cons: No snacks but I Iunderstand it's just a 35 minutes flight.
No suitcase and no support from the team on the ground
Cons: It all started at the check point at Newark airport. While checking into my flight I noticed that the transit Time in Lomé was only 40 mns, so made it a point to ensure if my luggage would make it with me to Dakar. So upon arrival in Lome and as I suspected, I was rushed through the gate as the last passenger. Hence I asked the boarding agent again if my suitcases are on the plane: yes ma’am just get on the plane. Now I land in Dakar with no suitcases and no way of knowing when they will arrive. The staff were rude and unapologetic, plus they ask me to come back to the airport to collect my luggage when it gets here.UNBELIEAVABLE
Cons: No, food was given, the water was HOT, and there was a roach on the plane. I fly quite often maybe 3 or 4 times a year and I have never seen a roach on any flight! The seat was incredibly dirty and beat up. To pay so much money for such a disregard for customers career and safety was quite troubling to me. This flight too had no air conditioning going at all. From boarding to the 45-minute flight my mother and I, as well as the other passengers including babies were sweating. Customers should not have to deal with such things people can get severely ill. This is beyond unsafe for customers and the staff. I am not sure who is responsible for this situation but I am not okay with it.
Pros: Friendly staff
Cons: I travel Asky often due to limited carriers. They are constantly late.
Pros and Cons
Pros: Crew was friendly
Cons: Chairs looked very dirty and old.
Pros: The flight was quick and left on time.
Cons: The crew was too rigid, the plane was stuffy and old, and the food was stale.
Pros: Quick service. Boarding was on time. Staff was friendly.
Cons: Appearance of the plan seems old and could use some renovation.
Surly crew and disorganized boarding
Pros: The short connecting flight.
Cons: Virtually everything about the boarding process was disorganized. We were met by Asky staff shouting out names to hand over our boarding passes for the connecting flight. The flight was well over two hours late (for a 40-minute flight, this was frustrating and completely unexplained by the crew). We had to be transported by bus to the plane and that was another hour-long process with very little apology from the overworked and overwhelmed staff. Ethiopian Airlines and ASKY appears to be a bargain in terms of price but I would be highly unlikely to use them in the future after such a disappointing introduction. I’m sure they lost several dozen repeat clients because of the disorganized nature of their transfers from Newark and the nonchalant attitude of their staff. I would not recommend this, especially for elderly and disabled passengers or families with young children.
Cons: I just learned from the airport that carry on bags are 7 kgs only. Since I had my computer in it I was forced to hold it in my hands.
Flight from Lome to Lagos
Pros: Am impressed with d service, flight smoothes, and d crew members. Both at check-in and on board. Keep up d good job.
Cons: Having to walk on tarmac to board d plane. There should always be a walk way connector that connects d airplane to d airport terminal. Thanks
Pros: friendly, clean; also snacks!
Cons: turbo-pro, and unexpected stopover in Abidjan on previous flight to bamako.
Was a problem paying for excess luggage.
Pros: The staff was helpfull
Cons: The fact that u have to walk to a different part of the airport to pay for excess luggage. Getting the the pos system didn't work. Smh. Had to look for my bank and make a tf to a sky. Shame and waste of time.
Pros: The food was good
Pros: The flight itself was quick and pretty stress-free. It wasn't a full flight so there was space for everyone to comfortably spread out. An okay experience overall. It the human interaction with the staff and customer experience could use some improvement.
Cons: Checking in Took 45 minutes for whatever reason. The ground staff were really slow with the process. They also made me check in my small carry-on bag due to their frankly inconsistent carry-on regulation (I saw many other passengers on board with 2 or 3 sizeable pieces and the flight wasn't even close to being nearly full).
Pros: Boarding and crew was very efficient !
Cons: There was not enough legroom and also elbow room. Seating in the middle seat was a terrible experience.
Pros: Excellent care from ticketing to the cabin crew. The fact that our connecting flight in Lome taking us to Lagos waiting for our arrival made it even better.
Not A Lon Haul Plane
Cons: This is the same plane I took business class from Sao Tome to Lisbon. Overnight. 7 hours. No entertainment. No lay flat or fully reclining seats. OK for a 2 hour flight. Unacceptable otherwise.
Pros: Smooth flight
Very rude attendants
Pros: The cabin crew were very much on the fair side and helpful
Flight overbooked screw up!!
Cons: My flight to Lagos was overbooked, I was at the airport in plenty of time for check in. When I arrived, I was told my reservation was sold. I had to go to a roach motel, paid to stay there, and left the next day on long flight with 2 stops and a lay over, instead of a direct flight to Lagos. I was never reimbursed for my wasted time or hotel fees I had to pay. They all spoke French, I do not.
There was no entertainment at all on board
Pros: The crew were nice.
Cons: The lady at the check-in counter did accept to check my luggage to my final destination. As result I have to check-in twice (Abidjan and Lome). Waiting for the luggage and re-check in twice was a waste of time.
There was no entertainment at all on board and a b
Pros: The cabin crew were very polite and professional
Cons: The delay
Pros: It's good. Will fly again with them
Flight changed, problem with carry-on luggage
Pros: My flight was shifted an entire day late, interrupting my previous plans. I also had carry-on luggage that was almost checked through to my final destination, however on a previous flight of their's they had lost my checked baggage. I would not recommend this airline to anyone who needs flights to be on time or luggage to arrive
Cons: The itinerary changed drastically and we cancelled our flights.
I won't be traveling Ethiopian Again
Pros: The service, food, and logistics were all mediocre. The flight there wasn't bad, but there was also nothing I would recommend.
Cons: I didn't like that the crew seemed confused the entire time and had no structure as to how to coordinate the flight.
Cons: Bathroom has no lock, seats are broken, attendants don't care where you sit causing confusion. They also change luggage amount last minute. Avoid company. Flisghts should be cheaper
Pros: The flight staff were polite and friendly. the flights arrived on time.
Cons: Please provide WHITE wine. Asky only seems to offer RED wine.
Flight Cancelled Passengers Herded to Obscure Hote
Cons: Upon arrival to the airport, we were informed that the flight was cancelled. Without any information, we were put on a bus to go to a hotel that was chosen for us. I was only given the name of the hotel because I made the woman tell me. No choice was given in lodging. Once there, we were fed, again, no choice given. We were just told that lunch was ready. Facilities in the room did not work and just showering caused the bathroom to flood. Not to mention the low security outside where the gate was left open all night. In order to get my new flight itinerary, I had to go back to the airport to ask at the ASKY office. This situation was handled poorly because of their policies to "send people" to the arranged hotel.
Flights are cancelled without notice
Cons: They cancelled the flight, and would not put me on the Camair flight to Libreville. I had to pay a lot of money to get on that flight. Asky said they would put me on a flight to Lagos the next day, and then get me from Lagos to Libreville. Very unhelpful staff, and no information about why they cancelled the flight. Don't fly ASKY!
Pros: The staff inside were kind and nice
Cons: The bread was empty at some point.
Cons: When the South Africa airline flight arrived late and I missed my ASky flight on Monday morning I was told that the next flight would not be till Wednesday. I had to stay the night in Dakar, get a hotel and pay for a new flight on Mauritania airline and pay them another excess baggage few which all cost me $600. I've sent South Africa an email on this whole matter including all receipts but got zero response. WORST FLYING EXPERIENCE EVER!!!!
Delays, damaged luggage, polite crew
Pros: Crew were polite
Cons: Flights were delayed. Little communication about delays. My luggage got white paint spilled on it somehow.
Highly restricted carry on weight limits
Pros: Asky lost our luggage on a previous flight, and in West Africa that is a disaster. They tried to get us to check our carry-on bags again, but since we were connecting to a return flight to the States that was a recipe for another disaster.