Okay
5.0
Pros:
I can’t remember anything that stood out
Cons:
The room
Excellent
10.0
Pros:
Staff were friendly
Excellent
10.0
Pros:
I stayed during pandemic so it was all do it yourself. Staff was good natured. There is an atrium with all kinds of social distance seating with a counter to order coffee, meals, desserts, wine and snacks
Okay
5.0
Pros:
Pleasant staff
Cons:
I stayed for two nights and both nights and both days the water for my shower was cold. Also, it seems like a quite time right now, yet they gave a room so far away from the lift. I had 3 suitcases which was so hard to pull along the carpet in the hotel.
Excellent
9.0
Pros:
Breakfast - Acceptable for Covid-19 . Staff member helpful and efficient - $$$$ Room very comfortable would be nice to have microwave in room. Airport - dropped of our rental car and air train not working so had no way to get to hotel shuttle from airport... very frustrating...had to get a cab... $$$$
Cons:
Nothing
Excellent
8.0
Pros:
Comfortable beds
Cons:
No business center
Excellent
10.0
Excellent
10.0
Excellent
8.4
Excellent
10.0
Pros:
The aesthetics and the public area was gorgeous! Staff was also very hospitable.
Cons:
There was a brown stain on the bed comforter.
Excellent
10.0
Pros:
self service Parking very expensive
Cons:
understood virus is on,, but no help or service at all
Excellent
10.0
Cons:
Front desk people.
Excellent
10.0
Pros:
I loved the pool which was open, empty, and heated! The front desk staff were great! I loved the exercise room and our room was great!
Cons:
I had trouble finding it and circled around the airport area looking for it. There is free street parking but the last time I went, the front desk person suggested it might be unsafe. It wasn't and felt the parking is overpriced. Room water was $4 bott
Excellent
10.0
Pros:
The view was great, clean, deserving of 4 stars.
Cons:
Could use more elevators
Excellent
8.0
Pros:
Had shuttle service to airport. Had a very attractive atrium! With a restaurant with tasty food 😋
Cons:
Service cart wasn’t working too well.
Excellent
10.0
Pros:
Very clean and the gal that checked us in was so nice.
Excellent
10.0
Pros:
The warm greeting and the hospitality was so on point !
Cons:
I didn’t have any disappointments.
Excellent
10.0
Pros:
I’ve been there before only problem is the parking garage has a small entrance so I couldn’t use it other than that perfect
Poor
1.0
Pros:
The view from my room
Cons:
The website says restaurants were open however they were not. Everything is shut down! inaccurate information on site
Mediocre
2.5
Pros:
They charge me for parking 40$ And 50$ deposit for staying there!
Cons:
If they don’t charge me extra for parking and Not clean not professional!
Good
6.0
Cons:
Carpet in not great condition and some dust in furniture
Poor
1.0
Pros:
Staff was friendly
Cons:
Price on parking was not expected to pay for parking.
Mediocre
2.0
Pros:
Location
Cons:
Pollution
Good
6.0
Pros:
It was convenient having the restaurant and store on property.
Cons:
Could have paid 10 dollars more for a view that was not over looking a rooftop and freeway
Poor
1.0
Pros:
The restaurant
Cons:
Shuttle driver was very rude & started shouting and yelling at my mother who is 86 yrs old and handicapped and slow moving. He rash started driving the shuttle while we were still on the stair and not seated yet resulting in my mother almost fell.
Good
6.0
Pros:
Very nice design. Atrium style rooms was very nice.
Cons:
Bathroom was dirty. Not acceptable for a higher end hotel.
Poor
1.0
Cons:
Dirty, smelled foul, housekeeping stole items out of my room, and management did nothing about it. I was charged random fees that I now have to call and inquire into. We will never return to this hotel!
Good
7.0
Pros:
Comfortable and affordable. Friendly staff..
Cons:
No restaurant inside...
Good
7.0
Pros:
The breakfast,
Cons:
The first room we got was very stuffy because the air conditioning was down. They did however change us to a new room which wasn't as bad.
Poor
1.0
Pros:
Clean
Cons:
Online they never mention about 35 dollars charge for parking they dont even tell they charge on your card it was night manager
Poor
1.0
Pros:
Staff was very friendly and helpful - location was great.
Cons:
Room cleanliness was subpar - hair all over the shower - walls, tub, and curtain. Disgusting.
Mediocre
2.0
Pros:
The hotel is nice and clean. The room is big and clean.
Cons:
Yes, the staff are not friendly at all.. they don’t greet their guests and they don’t even smile. I hope they will change that, they need to show hospitality and be friendly.
Good
7.0
Cons:
I was very unhappy about the price for parking Since it was not disclosed before booking it completely negated any savings I received. I never would have chosen a hotel that charge $40 per night for parking.
Okay
5.0
Cons:
Was given a handicapped room; so things felt awkward. Would have been nice if I was at least informed before getting to the room. Paid for parking, I forgot to check before I booked.
Mediocre
3.4
Pros:
Nothing . The hotel didn't gave breakfast and not even free parking.
Cons:
Give breakfast and free parking
Good
6.0
Pros:
The room was good, the valet was good, the concierge was good , The location was good.
Cons:
The food was not very good
Okay
5.4
Pros:
Location
Cons:
Food was not great. Put in a connected room next to a family with young kids who were very loud.
Excellent
9.7
Cons:
When I checked in the rep that checked me in had lack of customer service. Very dry, not welcoming. But when I checked out the rep that assisted me was outstanding.
Poor
1.0
Pros:
Very bad hotel staff
Cons:
Worst staff
Excellent
9.7
Pros:
Room was clean and spacious. Shower was fresh and clean (no mold or mildew smell like some hotels have). Plenty of pillows, bed was comfortable and wifi signal was reliable.
Mediocre
2.0
Pros:
They put me in a wheelchair room. I'm over 6' tall and don't use a wheelchair. The shower flooded the bathroom as there was nothing to contain the water, handrail blocked the toilet flush, makeup mirror was below my hip, couldn't hang clothes in closet
Cons:
Planned electricity & web outage not announced to guests. Disrupted work. Lines at reception too long to request room change. Awful stay.
Good
7.0
Cons:
Having to pay to park my car
Okay
5.0
Pros:
Clean, convenient location
Cons:
Extremely loud
Mediocre
3.0
Pros:
Nothing at all wasn't a good experience at all would've rather stayed at a cheap motel
Cons:
Very stuffy hot an closterphobic because the owner had all windows completely drilled shut so no fresh air an hard to breathe at times. The bathroom fan didn't work and the breakfast buffetfood was horrible. I wish I couldgotten a refund
Poor
1.0
Pros:
The location: Close to the airport
Cons:
The room seemed very neglected. When I entered the room I first saw the ironing board outside, coins on the floor and the carpet dirty and definitely not vacuumed. I called the front desk and they offered to have it cleaned. What? After occupying the room
Good
6.0
Pros:
Proximity to airport, their restaurant.
Cons:
The setup is an open atrium in the center of the hotel, open to all floors. At 3:30 in the morning, the maintenance staff (?) had the music cranked up so loud that it woke me from a dead sleep - and I had earplugs in! I had to call down to front desk.
Okay
5.0
Pros:
It was nice to see airplanes take off. The room was clean. Staff was nice.
Cons:
For the price I would've rented a nicer hotel with nicer swimming pool. I would rate it a 3 star for this specific hotel. We were hoping a bit better for this price plus the cost of parking was outrages.
Okay
5.0
Pros:
Location to the airport was great
Cons:
My husband left his eye contact solution and by the time he realized it the gift shop was closed and the front desk agent sent us to Walgreens that was closed. Since we didnt have a car the ride was useless. A 4 star hotel should do better
Good
7.0
Pros:
Staff and hotel quality were great
Cons:
Difficult to determine whether parking was free, and I'm pretty sure they charged me $30 to park the rental overnight, which sucked.
Excellent
9.4
Pros:
Very friendly and helpful staff
Cons:
Small rooms. Parking and pet fees added an extra $135/night. I wish I got a little more for how expensive this hotel was.
Mediocre
3.0
Pros:
Great location, close to the freeway. The bathroom was modern and pleasing. Blackout shade worked well and provided the perfect ambiance for sleeping in. Room was quiet.
Cons:
Room was far away from elevators. Furniture had scratches and chips. I expected more from a Hyatt. I did not realize that parking would cost $30 for self-parking when you are not in SF. Could have stayed in SF 4-star cheaper.
Okay
5.0
Pros:
Nothing special at all
Cons:
Dirty sheets maids were mad to change then they put dirty sheets back on said we don't have any more clean ones . Not even free breakfastt
Good
7.1
Cons:
Challenge connecting my reservation details (Membership number) to my stay. Didn't receive my receipt as requested.
Poor
1.0
Pros:
Nothing
Cons:
Too long way from my room to the elevator Vending machine not working on my floor
Okay
5.0
Cons:
outdated. old mattress. hotel needs facelift.
Poor
1.0
Pros:
They had a homeschooling conference going on while we were there. People were coming to going who are not even Hotel guests. They only came for the conference but we're still using the pool and hotel amenities. We wanted to use the pool but Couldn't.
Cons:
Kids were running around and yelling at all hours of the night. Kids were using the hot tub and Jacuzzi who were not even gas but were there for a conference. I asked several different hotel employees for help with this matter and nobody did anything.
Excellent
10.0
Pros:
Comfortable bed , clean ,deluxe shower ,
Cons:
Parking structure had issues with room key
Okay
5.0
Pros:
easy/ convenient location to SFO.
Cons:
the women who did my check in was extremely abrasive and rude.
Okay
5.0
Pros:
Location
Cons:
Yes, the $100 pet fee which is absolute price gouging. The room was almost the same price. The entry light had to stay on if you wanted to watch TV which was a pain having to have that light on, this can be fixed rather easy.
Excellent
10.0
Pros:
The rooms, meeting facilities, customer service
Cons:
Nothing
Mediocre
3.0
Pros:
the gym
Cons:
Bad dust problem in our room. My daughter and I were sneezing all night and we're allergic to dust. This hasn't happened to us before at other hotels. Also, requested quiet room, and they put us above kitchen prep area, which woke us up at 5am
Okay
5.7
Pros:
Rooms had beautiful view overlooking the hotel Lobby. Size of the rooms are nice.
Cons:
Waited for shuttle over 45 min.. a shuttle from a different Hotel was nice enough to drive us .at 2 am needed maintenance ac was not working .. bathroom was not clean toilet seats for dirty from the last person there.
Okay
4.0
Cons:
The fact that Parking each day was $25 and in order for my room to be higher floor was an additional $10 an additional $30 for view . I needed to do my hair and make up and there was no outlet in the room with a mirror next to it
Okay
5.0
Pros:
Beautiful, big hotel. Very helpful staff. Nice location close to the airport with a convenient hotel shuttle.
Cons:
My hotel room was hot when I arrived after midnight. I turned on the AC but it took over 4 hours to cool down. Pillows on the bed were all soft and flat. No firm pillows. Usually get 2 of each, but not here. I had a very rough night, not a lot of sleep.
Mediocre
3.0
Pros:
The overall appearance and luxury of this hotel is great. The gym was my favorite: clean, great machines, great add-on's.
Cons:
The service at the bar was awful: slow servers and wrong orders. Our room: there was dust everywhere upon arrival, hair in the shower/bath, and almost nothing we needed in the room was delivered (extra coffee cup, toothbrush).
Excellent
10.0
Pros:
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
Mediocre
3.0
Pros:
The room was clean and bed was large and comfortable.
Cons:
The only parking option was expensive. Service was terrible. Staff didn't tell me they were charging me extra. Room service was a half an hour late. Staff were consistently rude.
Good
6.0
Pros:
Food at 360 was great. Beds were comfy.
Cons:
No microwaves in room. No liquid coffee creamer, just powder.
Excellent
10.0
Pros:
Beautiful hotel with strong drinks!
Cons:
No nightlife near by.
Okay
4.8
Pros:
Location
Cons:
The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
Okay
5.7
Pros:
Location.
Cons:
Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
Okay
4.0
Pros:
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
Good
6.2
Cons:
Under construction, noisey
Good
6.5
Pros:
Room layout, beds, a lot of outlets, very clean
Cons:
HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
Okay
4.0
Pros:
Location
Cons:
Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
Okay
5.1
Pros:
Exceptional customer service.
Cons:
Unclean.
Excellent
8.0
Pros:
The staff was very accommodating and helpful.
Cons:
The shower was not clean and was hard to turn on. Water pressure was very low. Not desirable.
Excellent
8.8
Pros:
The bath robes and the gym it's 24hrs
Cons:
How the tv worked and the remote sorta sucked. They need to upgrade
Good
7.4
Pros:
Location was great! Right near the airport. Very clean rooms and service was excellent! Drivers of the shuttles were the best!
Cons:
Very long long walk to the elevators! Not enough staff to check in or out. There was always a long line.
Okay
5.1
Pros:
the staff were very friendly and helpful
Cons:
very small rooms, little in the way of food options
Excellent
8.8
Pros:
Good service and spacious
Cons:
Airport bus small and crowded
Good
6.0
Pros:
Close to the airport with shuttle service.
Cons:
Guests checking in and out at all hours, hallways very noisy.
Mediocre
3.3
Pros:
Only brand
Cons:
It was very old and extremely overpriced!!!