Good
7.0
Pros:
I liked the location and the staff was helpful and friendly
Cons:
The rooms were not clean filthy floors and trash underneath the beds the TV in my original room was not functioning and the whole floor smelled of smoke
Mediocre
2.0
Pros:
I can't think of a thang ....hot shower
Cons:
The rooms and the lack of emphasis on cleanliness and the place seemed run down for a usually consistent name such as extended stay...
Okay
5.0
Pros:
Staff was nice
Cons:
Hotel room was visibly dirty
Okay
5.8
Pros:
The room itself was decent. The front desk people were friendly. I like that they have carts to bring bags to room. It was quieter than I'd anticipated.
Cons:
Only one burner worked on the stove. Information card says there are coffee makers available, but they're not. Vending machines are lacking variety. Feels sketchy. Very few other guests were wearing masks.
Poor
1.0
Pros:
Friendly front desk
Cons:
dirty and smelly
Mediocre
2.0
Pros:
The location
Cons:
The bugs in the bed and How manager was speaking to me
Excellent
8.3
Pros:
I liked them plannings.
Cons:
No balcony.
Excellent
8.0
Cons:
The hotel overbooked and caused very long delays upon check in, turning away some guests who had already paid and had reservation codes. Even though I was successful, it took over an hour.
Okay
4.0
Pros:
Safe location in Santa Rosa California
Cons:
- No fire detector, had plastic bag covering it - tape stuck to walls, unclear why there should be tape on walls - Went to get "breakfast" at 8:30 and there was no coffee or pastries left, only remaining breakfast item was plain oatmeal.
Mediocre
3.6
Mediocre
2.0
Excellent
10.0
Pros:
kitchen
Cons:
smoking on floors people weren't supposed to smoke on
Mediocre
3.0
Pros:
Location and immediate availability.
Cons:
No one at desk. Not even plastic cups for water in room. Questionable cleanliness.
Excellent
10.0
Pros:
Quiet, room was clean and tidy. Had coffee and muffins in the morning for a quick breakfast.
Excellent
10.0
Pros:
Great price and great location with full kitchen possibility.
Cons:
Packaged goods with coffee for breakfast. Could add some fruit??
Excellent
10.0
Pros:
The hotel was tidy and cozy, and would have been comfortable to stay in for an extended stay, aside from the extremely hard bed!
Good
7.0
Cons:
There where no typical amenities. No hair dryer, no ironing board, no functional iron. Very bare minimal restroom and bed.
Mediocre
3.0
Pros:
Price.
Cons:
This room was disgusting. There was cigarette ashes along the base board and nightstand. It looked as if it was not cleaned in a very long time. The shower curtain was orange with mold growing. And now i have a very disturbing rash.
Excellent
10.0
Pros:
The hotel staff is what made my stay amazing. Front desk staff, day shift through evening, housekeeping; every single person I talked to/came in contact with was bright, cheerful, professional, and incredibly accommodating.
Cons:
The room was comfortably average, needs a few updates.
Good
6.0
Pros:
Okay
Cons:
The 2nd day, room didn't clean
Mediocre
3.0
Pros:
Location
Cons:
Room air too cold. Could not turn down not of. Finally unplugged. Next day could not turn back on after plugging back in. Tv only worked for an hour and only one night.
Poor
1.0
Cons:
Smells like cigarettes especially in the room
Excellent
10.0
Pros:
Nice room. Great staff.
Cons:
I wish there was water and glasses in the room.
Mediocre
3.0
Pros:
It's in a good location; easy to get to & close to the freeway.
Cons:
It advertises to be a 2.5 star hotel, but there's no way it should be rated above 2; poor cleanliness, odorous throughout the facility, no ice machine or drinking glasses, no coffee machine & far below average breakfast amenities.
Poor
1.0
Pros:
staff was helpful for issues i had
Cons:
poor upkeep
Okay
4.0
Pros:
The ability to make some meals using the partial kitchen. Pet-friendly. Location.
Cons:
Needs far more quality assurance. I have noticed a lack of detailed maintenance. I had to find a room up to par within the facility because all room quality isn't consistent. Some rooms have granite while others particleboard. Needs fruit at breakfast.
Okay
5.0
Pros:
Price. Not worth anything more than $--- a night though
Cons:
Dirty
Mediocre
3.0
Pros:
The location was fine, and the layout was good. Price was fairly low.
Cons:
The room was in poor disrepair, and it seemed like someone had urinated in the air conditioner so that smell blew into the room all night.
Okay
5.0
Pros:
Staff was very pleasant and helpful.
Cons:
Breakfast was really not a breakfast! Only muffins in cellophane.
Good
7.0
Cons:
Bed sheets/blankets were very thin. The floor was dirty and had not been mopped. There was mold in the shower.
Good
7.0
Pros:
Close to where I needed to go
Cons:
A little pricey
Good
6.0
Cons:
Very good
Excellent
9.0
Pros:
Location
Cons:
No coffee pot I'm to.
Excellent
8.0
Pros:
Nice staff good customer service ....pleasant location
Cons:
Elevator was broken but not a big deal
Okay
4.0
Pros:
The staff was friendly and helpful, helping us get coffee and snacks really early and giving us a slightly later checkout to accommodate the uncertainty around a balloon flight we were taking. The room was quiet and comfortable, the air/heat worked well.
Cons:
There were no dishes in the kitchen and when we called to ask for some, the staff person claimed no knowledge of these items, even though there is a notice in the room. Cleanliness not great. Moved a chair and yuck underneath.
Mediocre
3.0
Pros:
Location convenient to why we were there!
Cons:
There was a roach crawling on my son. The front door scanner after hours didn't work causing unnecessary delay if re-enter at night and staff didn't answer the phone.
Excellent
8.0
Pros:
I usually always enjoy the time I stay here. The staff is friendly and real helpful. Given alternative choices I will usually pick Extended Stay North.Stay. Amer
Poor
1.0
Pros:
Nothing
Cons:
The pee smell of my room
Good
6.0
Pros:
Location and parking
Cons:
The tv was old and the walls were thin. I could hear people talking loadly.
Poor
1.0
Pros:
Location. When we checked in our room have been given away and the clerk was extremely helpful resolving the issue
Cons:
There was dog feces on the walkway entering the hotel for at least 12 hours. Trash in the lobby, trash in hallways. When I checked in my room I've been giving away. When I checked out there was no clerk at the desk and I was unable to get a receipt
Poor
1.0
Pros:
The room was large and the staff was nice when asked for extra beddings.
Cons:
We asked for nonsmoking room yet the room smells like a designated smoking area. The smell was so strong we felt physically uncomfortable and started coughing. We originally booked for 2 nights but barely made through the first and checked out early.
Poor
1.0
Pros:
NOTHING! I TRIED CALLING FRONT DESK BECAUSE OF NOISY NEIGHBORS...AND NO ANSWER! WHAT A MESSY LOOKING BFAST..I DIDN'T EVEN BOTHER
Cons:
AFTER 1 HR SOMEONE WAS TRYING TO GET INTO OUR ROOM W/THE CARD THAT JUST CHECKED IN, DRESSER IN ROOM HAD CORNER CHEW OFF/ANIMAL? ROOM SMELLED LIKE MILDEW,ROOM NEXT TO US PARTYING FROM 1215AM-300AM.STAFF BUSY W/HER FAMILY IN LOBBY WILL TRYING TO CHECKOUT.
Okay
5.0
Pros:
The Location was good.
Cons:
Quite dirty hotel. Not sure if they were short of staff, but lobby, laundry, hallways were fitly. Trash cans outside lobby were full for 2 days.
Okay
4.0
Pros:
Location
Cons:
The room was dirty and smelly.
Okay
5.0
Pros:
The price and location to downtown.
Cons:
The rotten smells in the hallway to our room was unbearable and not at all a welcome to getting to our room. Luckily the room itself was clean and did not take on any of the rotten smells outside. Also, there were no dishes, utensils, or coffee maker.
Poor
1.0
Pros:
Nothing in particular. From check in until check out, the experience was gut wrenching and not pleasant.
Cons:
Everything. The check in staff was not available at first. I had to wait 10 minutes to check into my room. The front office was entry with no staff on duty. I was given a used room with trash everywhere. Room changed with no apology.
Okay
5.0
Pros:
Didn't have much to say it a bit run down
Poor
1.0
Pros:
Hotel was very dirty run down and uncomfortable
Mediocre
2.0
Pros:
Very stinky and dirty and not enough parking took me 30 minutes to find parking
Good
7.0
Pros:
It was a reasonably quiet locale. The staff was very helpful.
Cons:
It was a quiet locale though it had greater likelyhood of hall conversations. There was a bit of wear and tear, generally. They are not doing a good job at maintaining their washing equipment. The greatest challenge are some of the shady visitors there.
Good
6.0
Pros:
Price
Cons:
Poor breakfast
Mediocre
3.0
Pros:
Dirtiest hotel ever. Dog poop in stairwell. Room was not smoking and reeked Of smoke. Filthy overall. Outside and grounds were nice ce. Only the inside was dirty
Cons:
How filthy it was.
Poor
1.0
Cons:
It was awful the room was filthy run down and the bed mattress springs were broken. Worst experience
Mediocre
3.0
Pros:
Location
Cons:
There were stains on the carpet, crumbs on the nightstand, the toilet was running the entire time and continental breakfast consisted of granola bars and coffee. Staff was nice, but questionable cleaning for sure.
Good
6.0
Pros:
The front desk was very accommodating, I ask for early check in, and for my elderly grandmother room to be next to mind and they made it happen very thankful for that.
Cons:
This hotel is very over prices. its fairly clean but is a bit out dated. one of the room I had did have a very strong curry smell might but because you are able to cook in the rooms.
Good
6.0
Pros:
That i could cook and the hotel provided pots and pans.
Cons:
I did not a appreciate the response to my request for a late check out
Mediocre
3.1
Pros:
Front desk staff was accommodating.
Cons:
Room was gross. smoking rooms smelled of cigarettes. Stain on the pillow. I didn't even stay. I left and sent to another hotel in the city.