Poor
1.0
Pros:
Location to airport
Cons:
Not customer friendly at all. If they have your room ready but you want to check in early they will charge you $50 or make you sit in the lobby.
Excellent
10.0
Pros:
Everything
Poor
1.0
Pros:
Nothing overpriced no free wifi and parking
Cons:
I asked for a nice room with a hot tub. Did not get it
Excellent
8.0
Pros:
Limpieza
Cons:
The shower dnt work for taking shower
Good
7.0
Pros:
We don't have a time to try it
Cons:
Everything it's ok
Good
6.0
Pros:
Wanted to already be there in the AM, due to my dtr needing to be at the airport, by 6:30 am. We drove up in the evening, stayed at the hotel, dropped her off in the AM and were back on the road. We didn't stay in the room, for very long, but did enjoy the convenience of the hotel being close to the airport. We did feel safe, since we were three women, traveling alone.
Cons:
We didn't get to sleep much, because the noise of the heater running all night, was miserable. Didn't care for having to pay for the parking, since we were already staying at the hotel. Being penalized for having a vehicle, seems a lil unfair.
Excellent
9.0
Pros:
I enjoy Doubletree’s 14-foot wide rooms and the king-sized bed. I’ve stayed here multiple times and its the best hotel near San Jose Airport.
Cons:
I miss the cookies that used to be in every room, but these are strange times for travel.
Excellent
10.0
Pros:
Very helpful staff, free shuttle to airport which is 5 min away, Starbucks in the hotel
Cons:
N/a
Excellent
10.0
Pros:
Location and the option to pay cash
Cons:
Staff were not very nice also TVs need to be upgraded
Mediocre
3.0
Pros:
Nothing
Cons:
The tv did not have dodger game . You had to pay for internet . The ac was not cold and it was 95 degrees outside . You also had to pay $28 per day for parking
Mediocre
3.0
Pros:
Great location due to the airport.
Cons:
Yes. The parking. One can park and shuttle to the airport for $8.85 a night. But, staying in the hotel cost me $28. Turns out I could have returned my rental car the night before and not paid for parking. I won't make that mistake again or not.
Excellent
8.0
Pros:
The location and price were perfect.
Cons:
The hotel needs to be updated it starting to show its age.
Okay
4.0
Pros:
nothing this was my first time and my last time on this double tree company,
Cons:
no fridge,no microwave,noise, the elevator smell to marijuana, there is communication between staff members and guest, the alarm when of at midnight we were told to evacuate the otel, and we were not told when was safe to go back to our rooms, 28parki
Poor
1.0
Pros:
Bad
Cons:
Bad
Poor
1.0
Pros:
Big hotel.
Cons:
Staff! Charged me $50 to check in early when I was told there were plenty of rooms available!!!
Poor
1.0
Pros:
Nothing
Cons:
There is no wifi no breakfast no proper cleanliness no care the staff is rude the room has no a/c what not very bad experience!
Okay
5.0
Cons:
The headboard literally fell off the wall. Couldn’t get the temperature low enough to sleep comfortably. Called front desk to have the engineer come to fix thermostat but never came.
Okay
4.0
Pros:
By airPort
Cons:
They did not clean room before my arrival the room had chips/snacks in the drawer along with old pizza in microwave, I have it on video camera. For them to be a upscale hotel I consider that poor service.
Poor
1.0
Pros:
I was very disappointed in my stay. I got there early and paid for a days fee for a few hours they put me in a double room promise to put me in a superior king what I paid for that afternoon I went to the front desk they said they were sold out.
Cons:
Then the staff had the nerve to be disrespectful to me as if did anything wrong I have never been treated so disrespectful in my life. I found cigerettes butts in my room and looked like room was used before me and handed down.
Okay
5.0
Pros:
I'm splitting hairs here but the only good thing about this hotel was the location for what we needed it.
Cons:
The room was dirty and smelled bad, stepped on a pistachio in the bathroom, there was a grape by the TV, a lot of soap residue on the bathtub, water pressure of the shower was very low and the toilet seat was loose my wife almost slipped out of it.
Okay
5.0
Pros:
Rooms are clean, beds are comfy.. I liked the location to the airport and they offer a shuttle.
Cons:
The staff is rude and unpleasant. Probably one of the worst customer service experiences I’ve had at a hotel. There were no issues with our stay, however the staff was miserable and unhelpful.
Poor
1.0
Pros:
Location
Cons:
Front desk staff is rude and the rooms need updated terribly. They have done little to accommodate their guest through these challenging times.
Poor
1.0
Cons:
fee for parking rooms are dated and tired overpriced
Good
6.0
Cons:
Very old room no microwave bathroom was not up to date wouldn’t recommend
Okay
4.0
Pros:
NOTHING
Cons:
It smelled linger smoke had to pay for parking and no wifi the beds were hard and made a lot of noise for what I paid.
Poor
1.0
Pros:
None
Cons:
Staff was not friendly at all. Never coming back
Poor
1.0
Pros:
The ONLY good thing is the location close to the airport.
Cons:
Hotel is very old and outdated. Dusty/dirty room. Food in lobby restaurant was disgusting. Tried calling front desk no one answers. No fridge or microwave in rooms. Had to pay $30 to park in lot. No way is this place worth the money. Total ripoff.
Okay
5.0
Pros:
Location is good. And liked two sinks of bathrooms.
Cons:
No water in the room and also no bending machine at the same floor.
Okay
5.0
Pros:
Interior decor for the holidays was beautiful
Cons:
No parking available even though I was charged $28 for overnight parking. Dislike that I had to pay a $50 early check in fee and that I was charged for items I did not purchase :-(
Good
7.0
Pros:
Convenient location.
Cons:
$28 Self Parking is expensive ... for which I was over-charged. I have contacted the hotel directly re: an adjustment, but have not heard from anyone.
Excellent
9.0
Pros:
Quiet, bed comfortable
Cons:
Lacked free wifi.
Mediocre
3.0
Pros:
Clean, good location.
Cons:
I had no hot water the night I checked in or the morning I checked out. When I told the staff, they were not helpful and said "You have already paid, so we can't do anything."
Okay
4.0
Pros:
The staff was professional and courteous. Very pleasant to deal with. Breakfast was not included, but they had a nice buffet with hot and cold items, as well as menu options.The parking lot is very large.Pool area looked nice enough, but a tad small.
Cons:
The hotel is dated and starting to look worn. Guests are charged $28 to self park their car. This was not mentioned at time of booking.
Excellent
8.0
Pros:
The room I got was very spacious and clean. The hotel provides free and good continental breakfast and you can pay just $5.00 to get a full menu breakfast.
Cons:
The door card key did not work smoothly. I had to try 7 or 8 time to get the door open every time.
Excellent
10.0
Pros:
Check in was very quick and front desk was friendly. The room/bathroom was very clean and smelled fresh.
Cons:
No.
Excellent
10.0
Pros:
Bedding was very comfortable and the property is beautiful.
Cons:
The airport shuttles only hold 9 passengers and when we needed the 4:30 a.m. ride and there were 24 people standing there and only one shuttle, we decided that Lyft was our only option. Otherwise the shuttle is prompt and appreciated. The pillows are extremely soft and a firmer option would have been nice, but we made due.
Good
7.0
Pros:
The hotel was nice and clean with a friendly staff. I enjoyed the space in the room and it's cleanliness. The hotel also offered other services such as a lounge, dinning and UPS.
Cons:
The fact that there was a parking fee and not enough parking availability.
Excellent
8.8
Pros:
The bed and the pillows were so comfortable. Room was big.
Cons:
N/A
Excellent
10.0
Pros:
The location is great plus the rooms are huge and the staff are great.
Cons:
No
Excellent
10.0
Pros:
The pillows
Cons:
None
Excellent
10.0
Pros:
staff, room service, consistency of the doubletree, shuttle service
Excellent
8.0
Pros:
3rd time staying and always a quality place to stay.
Excellent
9.4
Pros:
The hotel is very conveniently located near the airport and was clean, with an older vibe. Our maid service was good. An event I wanted to attend was being held at the hotel and the facilities were great for hosting it. The business area adjacent to the lobby was very helpful with three computers. It was easy to research places of interest, purchase tickets for area attractions and print them out on the attached printer, which was free to use. A nicely maintained pool and hot tub had liberal hours of use and a nice assortment of tables with chairs, umbrellas and sunbathing lounge chairs surrounding them. The pool towel shelves were always stocked. Free shuttle service brought us to and from the airport with minimal waiting. I would stay here again due to the convenience to airport and ease in attending events. The staff was very friendly and texted me several times during our 5-night stay to see if we needed anything. They happily provided warm cookies (very yummy!) upon request! The breakfast buffet at Sprigs was very good ($21.00 per person and not included in the room rate). We grabbed a turkey sandwich with basil pesto at the coffee bar for lunch one day and it was good. ($7.50) The bar in the lobby of the hotel has limited food service but we found it adequate for our off-hours needs ($17 bar burger, $13 Caesar Salad ($4 additional to add chicken) and the food was very good. Spencer's, the fine dining location with entrees starting in the $22+ range), was not open on Sunday. (See my comments on restaurant availability in other column.)
Cons:
We wanted cold water bottles for our daily excursions and our room didn't have a refrigerator. We've not stayed in a DoubleTree hotel without a fridge in our room before this, so we never thought to ask when we booked. There was no microwave, either. A coffee pot was the only room amenity. We were told that only floors 9 and 10 had refrigerators and microwaves but we could add both to our room for DAILY $30 and $10 charges, respectively. We thought that was ridiculous when other hotels, in and out of the Hilton brand, include them in the quoted room rates. I guess the hotel wants guests to pay $2.50 (and up) per small, cold water bottle instead, if room not "upgraded" to 9th or 10th floor. Sprigs, the casual breakfast dining room, should not close at 11:00 AM and should be open for lunch. The coffee/snack bar has a very limited food menu and it closes at 2:00 PM. Since the hotel is in a business district, options for nearby, walking distance eating are limited, especially for dinner; almost all are completely closed on weekends. Spencer's is a formal, on-site restaurant with higher priced entrees. Room service meals are available, but not our traveling style when we want to see sights. The bar in the lobby had good food but the service was slow.
Good
7.0
Pros:
Size and location of room.
Cons:
Bathroom was a bit dated.
Poor
1.0
Pros:
It was nice
Cons:
I booked a king bed not double. They said there were sold out of rooms which was a lie...
Excellent
8.0
Pros:
Cleanliness
Cons:
N/A
Mediocre
3.0
Pros:
Staff
Cons:
Everything but staff.
Okay
5.0
Pros:
Staff was great!
Cons:
Definitely time for a remodel
Excellent
10.0
Mediocre
3.0
Cons:
I told the hotel to make my stay private. So i could not be found as a registered guest. They failed to do so and i was harrassed by a crazy ex wife since staff transferred her call to my room.
Mediocre
2.0
Pros:
The location, it was 10 mins away from everywhere we planned on visiting.
Cons:
Their hidden fees. It should be noted on the Hotel info that there is $75 deposit for each night stayed, and also tht it cost $22 a night for parking.
Excellent
8.4
Good
7.0
Pros:
The room was as expected for a Double Tree. The room booking as described below was not enjoyable. The staff was curt and not as pleasantly accommodating as could have been.
Cons:
The confusion of the room booking. It was booked by myself, but when checking in, they checked in using my husband name (in past bookings, I have been informed that was not allowed), so the 2nd night was cancelled, as both nights were in my name.
Good
6.0
Pros:
The customer service was excellent.
Cons:
The hotel is going through renovations and the rooms haven’t yet been updated. For the price I paid it was worth it. (--/night)
Excellent
8.5
Pros:
It had fresh cookies amen to that.
Cons:
Floors in hotel looked old and gross
Good
6.0
Pros:
Location is great and fast access to Hwy 101. Front desk very nice
Cons:
The hotel is dated and could use room and lobby upgrade.
Excellent
8.2
Pros:
Great bar with food
Cons:
AC unit did not have working auto for fan
Good
7.0
Pros:
Swimming pool
Cons:
AC in the room was terrible and parking was expensive! $22 a night.
Good
7.0
Pros:
Clean
Cons:
Parking Why do they charge $22 per night for the people who stay in the hotel , I had my rental car and had to pay , it has to be complimentary, plus I am the Hilton honor member ; my guest who visited me for few hours also ended up paying $22 few hou
Okay
4.0
Pros:
room size
Cons:
old decor poor food choices old shower old amenities unclean pool
Mediocre
2.0
Cons:
They overbooked rooms. We booked and paid for our room weeks in advance. When we arrived late at night with our three children, they told us they didn't have a room for us and sent us to another hotel. It was pretty awful.
Good
7.1
Pros:
Restaurants in hotel close to airport
Cons:
Rooms were outdated
Good
7.0
Cons:
Please let us know when the hotel charges for guest parking.
Good
7.4
Pros:
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice.
Cons:
The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
Excellent
8.0
Pros:
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport.
Cons:
Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
Excellent
8.0
Cons:
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Good
7.4
Cons:
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
Good
7.3
Pros:
Very friendly staff. Nice breakfast.
Cons:
The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
Excellent
8.3
Pros:
Rooms are spacious and clean.
Cons:
You have to pay for almost everything else; internet, parking, breakfast.