Hotels near Mineta San Jose Airport

Pros: Hulu and Netflix in the room, comfortable bed and sheets, tea, patio, dog friendly

Cons: Smaller room than expected, not much room for luggage, very small sink and counter space in bathroom but to be expected in a historical home

Pros: Overall a nice place to stay. People were very nice. The beds comfortable. Overall clean establishment. Nice grounds

Cons: Way overpriced. Breakfast served until 8:30 am. NOT acceptable. We were on vacation stayed there 4 nights. Ate breakfast in dining room twice, They left a reasonable breakfast in fridge one morning and left nothing but cold cereal one morning. The quality for the food overall was good, but not nearly as good as the other B&Bs we have stayed. The "bagels" were Safeway bread bagels, cheap, tasteless. The initial serving of eggs was VERY MEAGER and had to ask for more. We stayed in what I think was their most expensive room downstairs. Located just below the dining room with wooden floors, clomping around started at 7:00 am. Woke my wife up all 4 mornings. Pool is not heated unusable. Hot tub luke warm at best. The private bathroom we had was recently remodeled. Had to buy the cheapest, smallest toilet available. Water pressure in shower was weak. would be nice to have hand held option. For the money we will stay elsewhere next time. Carpets need replacing and/or regular shampooing.

Pros: Really nice and cozy BnB with friendly staff, comfortable rooms, and even a very cute dog!

Pros: Danielle was an excellent host and very helpful.

Cons: Air circulation inside the house where the coffee is set.

Pros: The effort to make a gluten free breakfast for me was so thoughtful and the Eggs Benedict served on home grown tomatoes was delicious. We loved the Roosevelt room with its private bathroom and entrance. We didn’t have to worry about disturbing other guests with our coming and going. I enjoyed taking a jacuzzi bath after the seven hour drive. What a luxury! The price was great and was what initially caught my eye when booking. Couldn’t believe that I could book a B&B for what I would pay for a hotel room. Close to Levi Stadium.

Pros: Quaint and charming B&B with exceptional customer service. Breakfast was in the beautiful back yard, really enjoyed our stay and will definitely be back.

Pros: Traveling on business with partner and dog. We all enjoyed stay at Madison for different reasons. Myself - working on laptop in backyard during day and spa in evening, partner - quiet and relaxing vibe, dog - unleashed with freedom to explore. Highly recommend for business and personal travel.

Cons: Excellent stay. Absolutely enjoyed the entire time here.

Pros: Perfect service, perfectly clean, free parking and the best breakfast I ever had.

Pros: It was quiet and cozy. There was a pool and extra towels and plenty of patio furniture. The room we stayed in (Harrison) had Roku on TV and it’s own bathroom. Breakfast was delicious and Danielle, our host, was conscious of asking if we had any food allergies. Her dog, Goose, was absolutely adorable. The house was within walking distance of several restaurants and a beautiful park. She offers port wine and fresh baked cookies in the living room. She also sells full size bottles of the skincare in the bathroom.

Pros: Its a cute, sweet, charming nice place with amazing service. Based upon room rates in soulless nearby hotels, it seems like a great value. The breakfast was incredible!!

Pros: Nothing

Cons: I think the price was way over what it should be things were broken in our room carpet stains and bugs in the bathtub .and when we called to ask for toilet paper because we were out to an hour to get it to us. also a dog barking underneath us the whole time and next to us a dog that tried to bite us

Pros: Safety, suite’s amenities, proximity to most local businesses

Cons: One of the receptionist (the asian lady) was a bit rude during my first week, luckily most of the other employees were very nice/friendly and helpful . Unfortunately it takes only one to tarnish your overall experience. Rudely pressuring me for payments at the end of my first week, while my total bookings were covering 3 weeks...it’s a bit unprofessional. But beside that minor issue, all the other receptionist I dealt with were very professional and helpful, same goes for the security guy, the technician sent to fix the air-cond in my room, and the nice cleaning lady I intereacted with!

Pros: Clean, private and location. I appreciate breakfast being offered. Easy to find and get around. This was a good alternative for two hotel rooms in the area. I had a two bedroom suite and each room had its own bathroom.

Cons: The walls are thin. Also, verify breakfast service. Staff have conflicting information about breakfast service. Breakfast was not served on Christmas day. If you don't like firm mattresses like me, find another hotel. Breakfast is limited but I contribute that to the current pandemic. One more thing, water is a little harsh and the sink fills up while running the water. Probably because it doesn't have a stopper to retain water if you want.

Pros: Location was great. The room was well appointed and very comfortable. Check inn was simple and the front desk staff was very welcoming.

Pros: Breakfast was amazing!

Cons: The rooms had a nice layout and the outdoor areas where beautiful and well maintained.

Pros: Nothing special, bit the space.

Cons: The fact that the person who checked me in told me I was getting the best suite they have. It had a black widow in the room. The sofa bed mattress had a huge brown stain. They moved us to a different room, but the damage was done.

Pros: They served complementary dinner and wine at 5:30 on the first two nights of our arrival. I believe they do this Monday-Wednesday’s. It was an awesome surprise and a huge load off. Also, they did not charge to use the laundry (only detergent $2)â

Cons: Loved everything!

Pros: Rooms were in great condition.

Cons: We found some pet toys under the sofa. There was no parking within the hotel. And when they held my deposit, they processed it four times, therefore my account was insufficient, and frozen for suspicious fraud activity.

Pros: Front desk and management need to be re-trained. Housekeeping doesn't clean daily or pick up trash. Over priced with horrible service.

Cons: Poor customer service. Made my trip stressful and I was upset the entire time check in was a nightmare got my room wrong 3 times.

Pros: Clean, 2 bd, 2 bath room with happy hour, dinner and breakfast. What's not to love! So happy we found this property.

Pros: Free breakfast

Pros: Front desk staff and new male Manager, good job! Pool ok

Cons: linen needed to be changed, very itchy,Housekeeping lady who came to change linen was very rude. Ice maker was changed during our two day stay and it malfunctioned it wet all our food product and floor.breakfast just OK,Wed BBQ terrible food raw hamburge

Pros: The suites are spacious and well appointed. I stayed in a two bedroom suite and it was nice to have my own space and bathroom. There were TVs in each room and the common space, and a nice little kitchen. The hotel offers free breakfast all week, and free dinner M-F which was nice. I found it to be a great value, and very convenient for my visit.

Pros: The breakfast was minimal and not the greatest...however still appreciated that it was offered. Maria the front desk clerk was FANTASTIC. Great customer service

Cons: all was good

Cons: Rude very discriminating the other lady at the front desk just flat out said that she that there are police officers coming up stairs and she lied about calling the police on Mrs Miaren D Messina

Pros: Yeah the room was really excellent very clean everything was on pointe than you guys I also like the customer service they're really nice and helpful

Cons: I like how comfortable the bed was how big was and I also like that the air conditioning works really good

Cons: 1) expensive $15 Parking/Day was not mentioned while booking. 2) Breakfast was gone so fast we only had coffee for 2 days.

Pros: Location an Cleanliness #1

Cons: Does not apply..

Pros: Very good service. Very clean.

Pros: Location, location, location. Everything was good!

Cons: The only bad part abut it was only (1) elevator was working and it had an odor smell to it. Once the other elevator worked, that too had an odor smell to it. Other than this, it was good.

Pros: The Rooms were clean and spacious. The bed was comfortable and do the layout is nice

Cons: No

Pros: Everything was amazing!

Pros: The room was large, clean & modern. Lovely bathroom with a separate spacious vanity area. Great value & very good breakfast.

Cons: Single ply toilet paper

Pros: Nice size room. Included a hot breakfast buffet.

Cons: Staff is not motivated and incapable of thinking. Imagine one elevator was out of service, yet the staircase was closed. Probably illegal but no one could figure out how to allow guests to walk up stairs if they did not want to wait for elevator. Clueless

Pros: The rooms were nice, clean and well appointed. The hotel pool is heated which is a big plus.

Cons: The breakfast buffet gets an average score for lack of originality.

Pros: Location, good breakfast

Cons: Parking charge $15

Pros: convenience to the airport

Cons: the shop in the hotel had small selection of food items and the grill is almost non-existent

Pros: Location, staff and room were great.

Cons: No. Everything was great

Pros: Exceptional room, comfort and ease of location

Cons: No

Pros: Everything....

Cons: PARKING FEE! The parking fee should be included in the cost!

Pros: Great property. Spacious, busy and clean. Breakfast was plentiful and good and nice to have a bar/restaurant on the adjacent property.

Cons: I had 2X confirmed the shuttle would take me within a 4 mile radius. I confirmed it again before I went and was confirmed by the first van driver I had. Then I was told it could only transport me to the airport or corporate campuses. Disappointed.

Pros: Loved how close it was to things if you wanted to walk to get boba or food literally 3 minute walk

Pros: Room was good size, very roomy.

Pros: Plenty of room

Cons: Big cockroach in the bathroom and part of the wall was chipped so I’m guessing that’s where the roach came from

Pros: It was private and staff don't bug you or anything. But that's it

Cons: Paid extra for a big suit and got told at check in that my original reserved room reservation was for available [(which is odd considering it was reserved 🤔 hours prior) and I extra for a room I didn't even reserve

Pros: Rooms are spacious and clean

Pros: The size of the suite and the two bathrooms.

Cons: The kit hen didn’t have any plates cup silverware ect.

Pros: The room was good and layout of hotel , staff including general manager  by far the second worst experience with a hotel besides the extended stay south San Jose . Completely opposite From previous experiences with any Hilton I’ve ever stayed

Cons: See above

Cons: They didn’t give me the room I payed for I payed more for the room with a office and they said they were short of staff to clean rooms they gave me a basic room wondering why I payed the difference

Pros: The night crew was exceptional!!! I loved the room. The staff very helpful and friendly.

Cons: Yes the staff the next morning was extremely rude. The did would not follow our counties shelter in place law.

Pros: Staff is great. Rooms spacious and clean.

Cons: Housekeeping and gardeners area was right outside our window. They start early, so it was a little annoying.

Pros: breakfast

Cons: there was a strong inductial-strength cleanser smell that was pretty offensive, and made me wonder what problem was being covered up. Also, the outside looked pretty dated and unattractive.

Pros: Liked having a larger kitchen and separate bedroom

Cons: Vanity lighting too much Bathroom fan way to loud Stovetop didn’t get hot enough to boil water (tried making hard boiled eggs for over an hour) Not enough silverware They do not provide cots A lot of empty space, not enough chairs or seating.

Pros: Good parking by room window.

Cons: No room coffee service.

Pros: Our room seemed newly remodeled. It was very clean and good size. I was very happy.

Cons: I had indicated to the property that I would arrive in late evening due to a very long flight from Europe. Upon arrival at just before 10 pm the manager who lives next to the office complained that I had kept him up waiting for me. I was exhaused and needed to sleep. At about 3:30 am there was someone knocking and yelling to someone in the next room. I didn't know if it was a dispute or what but I was not inclined to go out and say anything for personal safety reasons. I called the hotel office repeatedly but there was not answer. The pounding continued on and off for hours. I could not sleep. When I checked out I complained about the noise and inability to reach him. His response suggested he might have been aware of the noise issue and did nothing. He said the that he has sleeping hours. What is the point of having a manager who lives on site and not available to resolve a serious issue? Unsafe.

Pros: close to airport

Cons: no bathroom door; bed was very uncomfortable

Pros: There help cause my cdl, I lost my drivers liscense and I stayed another nite and found it the next morning. And the breakfast and coffee really made my day.

Cons: The staff was wonderful , direct and professional all deserve a raise customer service is great.

Pros: The view and lobby was beautiful.

Cons: Bed was kinda small for a queen sized bed, very uncomfortable & squeaky, no microwave & no fridge..

Pros: Hotel is really clean & comfortable. The staff are all exceptional and go extra mile to make sure their guest are taken care of. We would definitely recommend and or stay here again. So, Best Western Airport Plaza is our #1 recommendation, such a pleasure

Cons: No laundry room

Pros: The staff was very nice and welcoming even when checking in at 11:00 pm. The room was clean. I liked that there was a mini fridge and microwave in the room. Would have been nice for a longer stay.

Cons: You could hear a lot of street noise and is across from the gas station which had a lot of car and foot traffic.

Pros: Location to Santa Clara University. Breakfast was also good with great coffee. Very friendly staff.

Pros: E erything was fine, excellent value for money.

Pros: Comfortable stay. Great location near the airport. Great hot breakfast!

Pros: The food

Cons: None

Pros: Great location great staff Very cozy clean room

Cons: No price match

Pros: The staff was awesome!!! The location was perfect

Cons: Traffic noise but that's to be expected

Pros: Hotel employee at the front desk is always welcoming and helpful and just so friendly

Pros: I liked how everything was prompt and to the point, the desk clerk had everything to go before we got there. He was also very kind with a good natured sense of humor. He made a good first impression. The hotel is only a six minute drive from the airport.

Cons: Because of its location, the traffic noise is a bit loud, but a small price to pay for the convenience.

Pros: The value and the location. We went to a San Jose Sharks game and the hotel was perfect!

Cons: Nothing.

Pros: Clean and simple. Close to downtown San Jose.

Cons: The pillows were too small.

Pros: Price

Cons: The internet didn't work.

Pros: Close to airport. Great people. Great food.

Cons: Street side noisy and there are shutters not curtains. Light comes in. Fortunately, high fan drowns out cars and trucks stopping and going. I’m sure the backside is much quieter.

Pros: Clean, staff was great. Location is close to the airport, grocery store and Taco Bell.

Cons: Thermostat stuck on 68 and air conditioning would never kick on. Held a hair dryer to it for a minute and... still 68. Windows don't open far to boot.

Pros: It was nice and clean.

Cons: The doors to the bathroom and shower are frosted glass and right in front of the beds. It wasn’t very suitable for friends or families considering we got 2 queen beds on purpose. The doors were sliding doors and were coming out or didn’t close all the way. And the blinds were also hard to open, the metal strings were all tangled up. The AC/heater also didn’t seem to work very well and only one side of the room would be warm. Other than that, the hotel was comfortable.

Pros: Staff was nice. The amount of space is great.

Cons: I didnt like that the bathroom barn door didnt close all the way. We had to cover it by opening the closet door. We also didnt care for the frosted glass barn doors. We were traveling with our young adult kids and seeing shadows in the bathroom is uncomfortable.

Pros: Beds were comfortable, showers were great, I love how the bathroom was separated from the shower (2 rooms), the staff was very kind, grab n go breakfast was perfect - with a different selection each day. Location of the hotel was near the freeway so finding the place was easy. Very quiet also. We were very pleased!

Cons: Hand sanitizer dispensers that were located all over the hotel were not always full. Empty. I forgot to inform the staff unfortunately.

Pros: The hotel layout, the precautions of health and safety during this tough time and the security entrances.

Cons: The floor in front of the restroom was stained with something white, a little off settling. The front desk lady was decent, she was not much of a talker though which made me feel not as welcomed as I do at other hotels. Customer Service could be better.

Pros: Near airport

Cons: Bathroom doors have frosted glass "windows" in them! Barely any privacy! Hotel super close to airport, but still took over 20 minutes to pick us up, for a less than 5 minute drive.

Pros: Continental breakfast was awesome

Pros: Location

Cons: Parking fee

Pros: The Staff is unbelievable. You will not find a more well trained anywhere.

Cons: Nothing

Pros: Nothing!!!

Cons: Customer Service and the room there were things like the bathroom sink that were not functioning right!Also they charge tremendous for parking I believe it should be part of the hotel stay!You shouldn't have to pay 20 dollars to park you vehicle!!!!!!!

Pros: Literally the worst hotel I have stayed at in my life. Doors started slamming at 5 am every 5 to 10 minutes until check out. Impossible to sleep. Top floor suite. What was Marriot thinking when building a hotel with these kind of acoustics?

Cons: /the room they gave me had a faulty sensor lock and I got locked out of my room with all my stuff inside.

Pros: Staff was great, nice, clean, comfortable.

Cons: Breakfast was ok, standard stuff

Pros: Soundprooof, new rooms. Very comfortable.

Cons: A minor glitch with the shuttle service, but the manager redeemed himself by offering us complementary grocery items from the hotel store.

Pros: aircon

Cons: room.

Pros: The room was clean, the staff was friendly, and value for the price was reasonable. Would definitely stay here again!

Cons: Price of parking. $15/night is a little steep.

Pros: Confortable beds and a great location.

Cons: Room was not as clean as I thought (it as no 9.0 cleanliness). The walls were not that clean and had stains. There was a stain on the wall near the light switch (looked like coffee or a blood stain) so that grossed me out. The toilet handle became loose.

Pros: Had a nice breakfast bar.

Cons: The ice machine did not work.

Pros: That it was clean, quiet with great service and staff, In addition it was very close to the airport.

Pros: Location near San Jose airport.

Cons: Less than average privacy in toilet & separate shower rooms because of sliding frosted glass doors.

Pros: The staff was exceptional and we really enjoyed the continental breakfast. Nice setup and variety. But mostly the way we're treated by the staff is what set this establishment apart.

Cons: The only area of opportunity for us was the restroom in our room. It smelt like urine :(

Pros: Clean rooms, accommodating staff, location cone miner to airport.

Pros: The breakfast was excellent

Cons: Parking

Pros: Staff employees very nice

Cons: Slipped in shower fell very dangerous

Cons: not enough towels

Pros: Staffs friendly

Cons: Pandemic breakfast (grab & go)need to improve.

Pros: They offer a shuttle to the airport

Cons: Hard to find

Pros: I was very happy that the room had many amenities

Pros: I enjoyed how quiet it was and nobody intruded etc. Staff was very helpful.

Cons: Nothing at all.

Pros: Always clean. Always friendly. Draws good visitors here. 99% quiet almost everyday. Food and gas are super close in walking distance.

Cons: Limited access to some amenities due to COVID-19 (i.e. no pool, no gym, no lounge area. Not the hotel’s fault.

Pros: The staff is always accommodating. Always friendly. The facility is always clean, inside and out. I love that they have a robot that delivers to your room when you need anything.

Pros: Awesome

Cons: It was okay the towels were not there

Pros: Clean space, lobby & halls.

Cons: With the quarantine, no amenities, pool or b-fast.

Cons: One of the beds sheets had blood . yes blood on them.

Pros: Who knew a hotel could look exactly like an apartment building

Cons: The shortness of my stay

Pros: I like that it has balconies and the fact that it’s close to the airport.

Cons: Other than the lightly rundown look it’s ok.

Pros: The hot tub is my favorite thing about this place and the staff all seem to be very polite .

Cons: No breakfast or dinner anymore

Pros: I was not aware the room had a balcony and that was a pleasant surprise

Cons: I did not feel the room had enough towels .

Pros: Nothings

Cons: Waited for one hour room to be cleaned. The location no security my vehicle was broken into couples. Years back. When I go to a hotel I do not like people following me staff when I went to my car in the morning The receptionist locked me out s

Pros: The staff was really nice and attentive

Cons: Just the location. It tends to get busy and attract all kinds of....people due to it being right next to The Matrix

Pros: The beds are comfortable and the room was pretty clean compared to most! The breakfast was pretty good as well.

Cons: The security guard was no help and acted like it was an inconvenience to be asked a question. Get off your damn phone! And the stag could be a bit more personable.

Pros: Location, cleanliness & an excellent staff.

Cons: N/A

Pros: Clean and quiet

Pros: Convenient.

Cons: I would have rated everything at excellent but my door was opened twice by housekeepers early in the morning without a knock or say and when I called front desk to notify them about the incidents there responde was simply oh no apology no nothing.

Pros: The hotel is in a great location

Cons: Rug had stains spider on a web on wall bed was not made right bathroom very small mold on shower wall

Cons: Rooms are quite small but clean.

Pros: The location was by the airport.

Cons: The layout was really strange. I never found the elevators and walked 3 flights of stairs each time I left and entered the room. The lobby was small and the staff not very friendly.

Pros: Staff ok and room clean, although bath tub could use some work, and door to room was hard to open going in and out, if a fire broke out I would not have been Able to open door if my husband wasn't with me. TV did not work well.

Pros: Like most people I want a clean room, comfy bed and staff that cares about their guests. This hotel had all of that. I also travel with a roku and some hotels make that a pain that do. This hotel had solid WiFi and the tv wasn’t mounted which made for an easy install/removal.

Cons: Nothing. The hotel was worth the money.

Pros: Nothing

Cons: Old and dirty carpets throughout dated

Pros: Close to the airport

Cons: At check in, we were told to drop by at front desk for to go breakfast bags when we check out, but in the morning, the front guy told me our name was not on the list and we can’t have them unless we wait for a while. Didn’t have time for th

Pros: palm trees around pool

Cons: no

Pros: Location, was great just don't get a ground floor room if you can help it.

Cons: Had a ground floor room and the people in the room above ours were passing the floor most of the night both nights. Sounded as if the ceiling was going to fall on top of us. I have never experienced this in a hotel before. Wasn't a very restful sleep.

Pros: The staff were professional, friendly and helpful

Cons: I was not able to upgrade my room to a double bed..

Pros: Bathroom was nice

Cons: Staff member who checked us in, I did not like her attitude. I requested a room with 2 beds, but she gave attitude and said they were all sold out. She was very rude!

Pros: free breakfast

Pros: Cleanliness of room, friendliness of staff.

Cons: Tardy pickup from airport by hotel shuttle.

Pros: Clean and helpful friendly staff

Cons: The location

Pros: bed was fine more to complain about. Shutters do not cover all window. Breakfast to go bags gave us a rotten apple. will never stay again a best western plus? not sure.

Cons: Hotel had a group staying there that had curfew. security kept coming up wanting to see my key and asking me if I was part of this so called group. I seen three different men acting as hotel security. A bit strange the way the would approach.

Pros: Very comfy bed and couch.

Cons: All was good except they have no mini fridge or microwave.

Pros: The breakfast was very good and the location was excellent.

Cons: Nothing

Pros: Great room at a great price the best you will get in silicon valley

Cons: no

Pros: Rooms were extremely nice and clean.

Cons: location was extremely small and parking lot was under construction so parking was limited and tight

Pros: Spacious and clean

Cons: Breakfast was poor

Pros: Everything

Cons: Nothing.... This is one of our favorite hotels in San Jose. What makes it great is the staff. We've never had any issues and staff is very friendly and they know how to take care of their guest.

Pros: Good location, close to airport, good desk space (including an actually decent office chair) and comfy beds. Good for business travelers who do not need a lot of fluff.

Cons: Only complaint is that the plantation shutters, while pretty, do not keep much light out and have gaps. Would definitely like to see black-out blinds over the outside of the shutters, both for light control and privacy.

Cons: We were given a room that someone had not yet checked out of (by 9:00 PM!) 2nd room we were given was 2nd story. We needed 1st flat or for accessibility issues. The heater was NOT working under 60 degrees all night MISERABLE!

Pros: There was a fridge and a microwave, a couch, many pillows etc standard room nothing extraordinary

Cons: Remote did not work had to go change it, carpet was so filthy that when I walked barefoot for a few minutes my feet were black it's disgusting

Pros: Dried poop on toilet bowl from who knows when. Dirt everywhere. Uncomfortable pillows. TV did not work properly. Water bottle dispenser outside out of order for 4 days. It goes on an on.

Cons: Nothing

Pros: Staff was great and room was clean

Cons: The a/c unit was super LOUD. it was hard to sleep because the room was warm and when the a/c would turn on it sounded like it was going to blow up. Needs to be repaired or updated.

Pros: During COVID-19 the pantry was closed and the staff is exceptional. I got a lot of valuable info from the friendly front desk. They all went above and beyond at check-in and any time I had a question.

Cons: During COVID-19 the entrance was filled with safety reminders, but guests are mostly not wearing face coverings inside the premises. I would like to see more reminders on the property. In the room, I would like instructions about how to reach the front desk and other basic information (TV, internet, etc.). There was a horrid smell that would happen in the middle of the night and lingered for most of the morning, not sure if someone is smoking in the building or sewage odors were drifting through the vents at night. Don't get me wrong, I still like the place.

Pros: Other than the bed and the Wi-Fi everything else was fantastic

Cons: The beds are a little too firm for me. Also, no internet access with the Wi-Fi

Pros: Good price for the area/hotel. Well lit parking lot and nice staff.

Cons: Didn’t enforce people wearing face masks, could use more security cameras in and outside.

Pros: Excelente

Cons: I don’t like face mask

Pros: Location to the airport was great!!

Cons: They didn't have the room we booked available. Staff was horrible at check in.

Pros: Clean and quiet. Great location. Very safe

Pros: Everything

Cons: None

Pros: The staff was excellent. The room was very nice with a very comfortable recliner and bed. Full kitchen was excellent.

Cons: I was going to stay long term on a work assignment for a few months and would of based on the staff, the room, the amenities. The problem was the TV and TV system were terrible. Terrible channel selection, no guide on the TV. Very old system.

Pros: Clean,friendly & comfortable

Pros: The staff were very nice.

Cons: They don’t tell you ahead of time that they require a $500 incidental deposit. THAT was Outlandish!!

Pros: Modern clean room

Cons: Nothing I did not like

Pros: Property immaculate, staff professional, cheerful, helpful. It's in area set back from main road and is quiet. Housekeeping staff very high calibre. I am very pleased I discovered Candlewood Suites. I happily recommend and will stay again.

Pros: Almost like home. Kitchenette and Full Refrigerator, Living Room and a Bedroom. Perfect

Pros: Very friendly and helpful staff.

Cons: The $500 they charged me for incidentals was ridiculous when they charged another guest checking in at the same time only $150.

Pros: Kitchenette was complete, lighting in bath excellent. Of course many amenities closed due to C Virus

Cons: Heating/cooling system/controls wonky

Pros: Not A Damn Thing

Cons: Because they did not honor the deal and also wanted a $ 500.00 deposit for a $ 83.00 ROOM REALLY

Pros: Great place to stay, good location, Starbucks and a great bagel place and a sandwich shop within waling distances, close to Santa Clara U, and easy access to the freeways, very modern in design, business-like, very functional, organized, exceptionally clean and quiet. Also, the fun part is the "Kitchen cupboard" where you can buy snacks, microwave dinners, even ice cream!! And the staff left a wonderful bag of popcorn in the microwave all ready to pop!!

Cons: Loved it all, can't think of a dislike. Some might complain about the train that runs behind the property but I love to hear it plus it goes by very quietly.

Pros: The staff was super friendly and welcoming. I got there pretty late and was quite tired but the person who checked me in (Tim?) was very helpful and attentive. The room is also a very good size and quite comfortable. A bit outdated, so don't expect anything fancy, but for the price it was perfect.

Cons: A bit outdated, especially the shower area, but not terrible all things considered. I'd still stay there again.

Pros: Small gym, honor pantry for snacks/drinks and necessities, dvds available to watch, Bed was comfortable.

Pros: great room configuration and kitchenette

Cons: electrical maintenance or equipment replacement needed. the refrigerator and heat pump were so loud you could not sleep. The location adjacent to a metro station provided constant loud train noise in the early morning.

Pros: It was clean.

Cons: They keep overcharging me. It's ridiculous.

Cons: The hotel rooms were not clean even after they said they were ready.

Pros: Room decor

Cons: Noisy upstairs guest

Pros: Breakfast was ok... location was close to where I was going

Cons: More variety of breakfast like yogurt and juice. Needs more parking space

Pros: The room was clean and staff was nice.

Cons: The outside of the building was really hood. Just a clean place to crash not a spot to linger around the building. Stay safe if your traveling alone!

Pros: The room was nice and clean. I liked that it had a sofa bed in the room , that my son slept on.

Cons: Well at night lots of weird people walking around and there was a physical altercation in the underground parking lot early in the morning. Where a woman tried to run over I guess her boyfriend with her car. Which was scary.

Pros: Coffee service and love seat, good room lighting.

Cons: Room door key inop after 1st night.

Pros: Polite and professional staff

Cons: Nope

Pros: Everything was nice. 2nd time i was there. But I do miss the breakfast behind the covid

Cons: Yes I no there is a no smoking rule. But I have arthritis so bad and also nerve damage in my legs. I smoked a half of joint of Mary Jane. And ended up losing my $200 deposit. .it was late at nite and took a couple of tokes by the windowsill. And lost 200

Pros: Front desk customer services

Cons: No.

Pros: Staff was delightful and helpful. Very clean and safe place to stay. All was great just could have enjoyed more channels to watch on tv

Cons: I don’t necessarily like that area but once in hotel I forgot the area I was in. The hotel and staff are awsome!

Pros: Sheets Were very soft, bed comfortable- kids slept well. Adults did not. Lots of Concerning noises all night.

Cons: Check in took 45+ min, unsavory people in the hall and lobby. Parking garage, lobby, hallways smell of marijuana & cig. smoke. Not family friendly. Inexpensive. Sirens and giggling throughout the night. Kids witnessed arrest at the adjoining Denny's.

Pros: Location

Pros: location to the airport and the free shuttle to the airport

Cons: on checking in the person gave me the impression that he was going to charge my credit card twice. However it was corrected. Plus the room he gave us wasn't made up and was messy.

Pros: Nice, clean room

Cons: keep having problem with the roo key

Pros: Efficient arranging transportation to and from the airport

Pros: Rooms were clean. Close to airport. Good breakfast.

Cons: The hotel representative was not at the hotel front desk for our check-in. We had to wait over a half hour before he showed up so that we could actually check into our room.

Pros: Location was great. Centralized

Pros: Staffs were so friendly and the amenities were what we needed.

Cons: The ironing board could be replaced and the scrambled eggs could be less stiff.

Pros: Not very far from downtown

Cons: Gave us wrong room

Cons: We stayed 4 nights and our room did not get ANY room service for any of those nights. We had to go get fresh towels, etc daily. Decent hotel but had some very serious staffing issues.

Pros: Sofa and bed

Cons: Tv remote was not available

Pros: Would not recommend staying at

Cons: Very unsafe area. Even the employee at the front desk was nervous about people leaving their car there. “Crazy stuff” happens here on the weekends this is what he told me and then he showed me pics of cars with their windows smashed.

Pros: They ran out of eggs & sausage early and didn't put any more out. Lazy staff member. The person at the check in desk was very polite. Room was very clean. The bed was fine.

Pros: Breakfast

Cons: Blood on sheets when i entered my room and they gave me a hard time about changing them, they also had no soap in the bathroom abs told me to use shampoo. Also the people in room next to us we're so loud and playing music u til 4am.

Pros: The front desk staff were friendly and the room was clean

Cons: When I booked here I imagined it to be a nice experience as I have stayed at one of their properties before and was pleased with their cleanliness, spacious new rooms, clean building, top notch accommodations, but this was nothing like what I experienced. The hallway carpets were dirty and stained, the walls looked dirty, the rooms were small and out dated and the noise from the other guests kept waking me up through out the night with slamming doors, yelling for their dogs in the hallway, and not to mention seeing tweekers and homeless looking ppl outside the lobby. I honestly felt like I was at a Motel 6. If you’re looking for 3 1/2 - 4 stars, this is not the place. I booked for two nights but checked out the very next day!!

Pros: Samantha and Vicky helped me with both of my reservations and the questions I had. They were both very accommodating. Would definitely recommend this property in the future.

Pros: No breakfasts

Pros: It was gross and filthy mislead by photos on your website that were of a different location I WILL NEVER USE YOUR SITE AGAIN!!!!

Cons: It was gross and filthy I was mislead by photos on your website of a different location I will never use this site again!!!

Cons: The location

Pros: The location.

Cons: The bed was uncomfortable and the sunk was easily clogged. U stayed at this brand hotel before un s different city and had a much better experience. The parking was interesting

Pros: The staff and the kitchen

Cons: No

Pros: This extended stay is the best one to stay at. Staff great, rooms great, location great, and price is great! Anything I need is taken care of in a timely manner. I will keep staying here. I will tell all my friends to st the. I like that there is gate

Pros: Yes it was clean

Pros: I love e everything about this hotel. Price, location,and staff. Everyone in the staff is on the same page. I never have to ask twice for anything. I also like that that it's gated. And the laundry room is a plus. I will keep returning here. Great place

Pros: kitchen

Cons: old and all kinds of people seems like were living in cars there,screens off hotel windows and guests using open window no screen as entryway to their rooms. bad look and surely not respectable to the hotel or other guests. parking lot dirty linens old

Pros: Clean room and bathroom

Cons: Front desk clerk was unprofessional and rude. Security guard was very nice and patient

Pros: nice amenities and spacious. Affordable

Cons: Rude staff, not at front desk twice. Surprised I could barely open window. Hallway was noisy into middle of late night, probably extra visitors and no security in sight.

Pros: The amazing staff, the best.

Cons: No.

Pros: The room and the amazing staff!

Cons: NEGATIVE.

Pros: Looks nice outside but inside could use some work

Cons: No

Pros: Easy access but I could hear guest next door and I don't think they were sleeping. As a homeless person it was a good to get off the street for a week and clean up.

Cons: Not at all

Cons: Negative.

Pros: Nothing

Cons: Everything

Pros: The staff was very kind and helpful..

Cons: None

Pros: Location and price

Cons: Noisy and smelly...

Pros: Cleanliness

Cons: Shower wasnt working properly. Remote didnt synchronize with the cable kinda difficult. Their free wifi is too weak and slow. Their free breakfast should be advertized as a continental breakfast. And breakfast over too early 930am. Rip off

Cons: Bad service, very rude customer service, dirty towels with hair in our bedroom, horrible smell in the building

Pros: Can’t think of one thing.

Cons: They advertise breakfast which is a granola bar cuppa coffee and a banana. Why even advertise. It’s an extended stay without any pots pans or utensils in the room not even a coffee pot. They didn’t make up the room.

Pros: Rooms were nice

Cons: Yes. I got billed twice. One online then when I checked in. Dixdnt realize until I just check my banking statement

Pros: Cleanliness

Cons: The program on the cable channels indicated by the cable guide weren't the the programs on the channels.

Pros: close to airport

Cons: The AC was directly over the bed blowing on you and made us sick !!

Pros: Nothing

Cons: Outdated

Cons: The room had a lot of flaws and was dirty. The location was not in the best neighborhood. It was just my mom and I traveling together.

Pros: Absolutely nothing.

Cons: Old, dumpy, dirty rooms with a terrible smell. As well, it seemed there was a constant smell of food being prepared with extremely strong and disgusting smells.

Pros: I booked at non smoking room and as soon as I opened the door to my room it smelled as if someone hotboxed the room with cigarettes then I asked to be switched to another room and he said there were no more rooms

Pros: Nothing. The room smelled horribly. My clothes were permeated with the stench of the room My friend got a respritory infection by the next morning. Staff were little to no help at all.

Cons: There were many things: room had a horrid chemical/ mold smell. Coffee pods were shoved in A/C unit and on bathroom shelves to help cover smell. The beds did not have bedskirts on them and the box springs coverings were torn. The floor was sticky.

Pros: Quite hotel even on a Saturday night. Everything in the room was clean and worked. Definitely will stay here again. I didn't have breakfast so no review.

Cons: Maybe just an update especially in the hallways showing it's age and ware and tear. But still a great place to stay.

Pros: The granola bars available at breakfast.

Cons: There was a hair in the bathtub, the bathroom fan was loud, the elevator smelled like pot, but the worst part was the bed. The box spring was torn and falling apart. When I lifted the sheet, the mattress had the telltale blood trail marks of bedbugs.

Cons: Everything. I booked the hotel for my fiancé Bc he had an 11 hr layover in San Jose. The hotels system could not open his confirmation code. Being late he could not get back through TSA & he had nowhere to sleep overnight.

Pros: The only thing I liked was the location to my destination. The person that checked me in was very pleasant to talk to. He handled my reservation with no problem.

Cons: For an Extended Stay America, it was not even close to any other Extended Stay America's I have stayed at. The room was not a very welcoming room, wasn't the cleanest, the bathtub did not have a stopper, just not a good stay. I will not return.

Cons: The room smelled like nasty body odor when we arrived..

Pros: Nothing.

Cons: The carpets throughout were dirty, the place smelled liked several different types of food; probably could invest in better ventilation. I was desperate for a room that evening and had to take what I could.

Pros: It has a small kitchen.

Cons: It was filthy. Thare was a spider web in the hall window by the elevator with a huge black widow spider that the hotel failed to take care of, even after I pointed it out to them. There are also no amenities to make your stay comfortable.

Pros: Location

Cons: Complementary breakfast had nothing except coffee and muffins and there was no place to sit for breakfast.

Pros: Good location close to airport.

Cons: They advertised as having breakfast but it was only coffee, packaged muffins, and granola bars. That was disappointing. No cereal, fruit, toast, juice, etc. Did not expect a full breakfast but this was not even a continental breakfast.

Pros: No.

Cons: I really did not like my experience here. I was expecting something so much better. Staff was very rude especially the so called manager started to argue with me. Horrible experience.

Pros: Staff was nice, convenient location.

Cons: The bed was very uncomfortable, but to be expected.

Pros: We could bring our dog

Cons: I know it was for security but having to go through the front lobby when there was a door across from the room you could exit sucked. Had to go all the way around to get back in.

Pros: Nothing

Cons: There were many things that we did not like. The staff acted as if we were an inconvenience to them. There was only one small garebage can in the room and it was in the bathroom. Again there were so many things BAD about it and no real good.

Pros: I liked the kitchenette and the refrigerator. The bathroom was also a highlight.

Cons: I quickly came to the conclusion that surfaces were wiped with water and a rag. The mattress was exposed showing multiple stains & sheets smelled more like carpet than linen. A/C worked intermittently and made loud buzzer-type sounds.

Pros: Nothing

Cons: Found Cock roach in the bath room. Also room has no soap or supplies with out asking for them, then you have to go to the desk to get them.

Cons: Killed 3 cockroaches each night, not pleasant . There might have been many more looking around, we certainly did not go looking for them

Pros: Clean enough and close to the airport.

Cons: The bathroom had a number of problems: - shower diverter not really working - water would only get lukewarm - sink diverter was broken - bathroom door wouldn't stay open No airport shuttle and hard to get inside the compound.

Cons: Kept telling me 2 lower my music when it wasn't loud and I don't believe anybody complained it was the afternoon

Pros: Very clean. Simple, well organized rooms. Basic quality.

Cons: Sound carries a bit too much in the building, but I only noticed it when awake. Nothing interfered with my sleeping.

Cons: Location, condition of the facilities, breakfast

Pros: THe design of the room is nice.

Cons: Zero availability of cook ware, the entire reason I paid more to book here.The worst thing was tremendous noise/chemicals that were so strong I got a headache, &threw up.The staff did not warn of overpowering chemicals& did not give dishes as promised

Pros: Bad management of hotel rooms

Cons: Checkout room without consent of guest

Pros: Location

Cons: I had to wait from 1pm until 4:30pm in the lobby for my room to be ready. About 7 other people arrived around 3 and also had to wait/sleep in the lobby until rooms were available. Also I travel for business so I need a receipt to turn in. It's been 9 days, several emails later and still no receipt. Good price for the location but not worth the hassle.

Pros: Everything but the roaches

Cons: Roaches

Pros: That everything works. Its very quiet and comfortable

Cons: The time. I feel like 3:00 pm is too late a time to check in if people check out at 11am

Pros: Her customer service and SIMPLY I enjoy this place all the way around

Cons: I rarely take the time to post reviews but because I really feel One of the front desk workers deserves to know she is doing a awesome job so her name is Debeney I think that's how she spells it ? If not I apologize ! But as I was saying She is a awesome worker she is one of the reasons why I love coming here!!! Yeah way to go Debeney! Your awesome!! Customer Cynthia Zapien

Cons: There were some men outside of our room talking loud until 1:00/2:00 am in the morning.

Pros: The price.

Cons: Anytime the heating and cooling equal was on it made the whole rm vibrate. The room was facing US 101 constant noise from oncoming traffic. Other than that it was ok

Pros: Location

Cons: It was unusual, but there was a major police event that made it awkward and nervous for me. Best guess Human Trafficking, but I do not know for sure.

Pros: Unlike our room, the lobby smelled really good and clean and the front desk staff we talked to were nice. They cleaned the room when we asked them to.

Cons: Non-smoking room smelled like smoke. All sheets either stained or with cigarette burns. Some towels have stain and hair. Very dusty furniture including rack where they put towels. Sides of the bed have trash from previous guests. Needs better cleaning.

Pros: Everything

Pros: price and location

Cons: no breakfast

Pros: location

Cons: no breakfast

Pros: Location

Cons: No shampoo or conditioner. No iron or hair dryer. Not acceptable.

Pros: Only stayed one night for layover unti flight out of San Jose..very basic rooms but was clean and comfortable. Denny's right next door so was able to have dinner..night clerk very helpful

Cons: I didn't experience anything negative

Pros: Very clean and spacious

Cons: No fridge

Pros: Location

Cons: Lots of traffic

Pros: Cheap, location close to Menlo Park.

Cons: Toilet tank kept running all night. Light outside of window illuminates inside the room at night. No wake up call even though I requested one.

Pros: Nothing

Cons: The staff is rude my room was dirty there was a flood of water in my room from the rain the sheets look dingy the table wasn't cleaned the TV wasn't working, and I was charged when I was told that I would not be charged until I arrive at my hotel

Pros: Awesome new management staff

Cons: No

Pros: It was clean! and very convenient to the airport

Cons: didn't seem to be many amenities and the towels were small.

Pros: clean rooms. Nice staff. good location.

Cons: none

Pros: Location and price ($---for 1 night)

Cons: I reserved a room for 2 adults + 2 kids. when I checked in, it had a single bed, it was a problem. They offered me blankets and pillows for the floor. Ended up driving around and spent $--- for the only other available room in the area at midnight. Ugh

Pros: Nice staff

Cons: Noisy Hassle of $2.99 Internet. Just do it for free we don't have to use the iPhone for Internet stuff

Pros: Location to airport

Cons: Not customer friendly at all. If they have your room ready but you want to check in early they will charge you $50 or make you sit in the lobby.

Pros: Everything

Pros: Nothing overpriced no free wifi and parking

Cons: I asked for a nice room with a hot tub. Did not get it

Pros: Limpieza

Cons: The shower dnt work for taking shower

Pros: We don't have a time to try it

Cons: Everything it's ok

Pros: Wanted to already be there in the AM, due to my dtr needing to be at the airport, by 6:30 am. We drove up in the evening, stayed at the hotel, dropped her off in the AM and were back on the road. We didn't stay in the room, for very long, but did enjoy the convenience of the hotel being close to the airport. We did feel safe, since we were three women, traveling alone.

Cons: We didn't get to sleep much, because the noise of the heater running all night, was miserable. Didn't care for having to pay for the parking, since we were already staying at the hotel. Being penalized for having a vehicle, seems a lil unfair.

Pros: I enjoy Doubletree’s 14-foot wide rooms and the king-sized bed. I’ve stayed here multiple times and its the best hotel near San Jose Airport.

Cons: I miss the cookies that used to be in every room, but these are strange times for travel.

Pros: Very helpful staff, free shuttle to airport which is 5 min away, Starbucks in the hotel

Cons: N/a

Pros: Location and the option to pay cash

Cons: Staff were not very nice also TVs need to be upgraded

Pros: Nothing

Cons: The tv did not have dodger game . You had to pay for internet . The ac was not cold and it was 95 degrees outside . You also had to pay $28 per day for parking

Pros: Great location due to the airport.

Cons: Yes. The parking. One can park and shuttle to the airport for $8.85 a night. But, staying in the hotel cost me $28. Turns out I could have returned my rental car the night before and not paid for parking. I won't make that mistake again or not.

Pros: The location and price were perfect.

Cons: The hotel needs to be updated it starting to show its age.

Pros: nothing this was my first time and my last time on this double tree company,

Cons: no fridge,no microwave,noise, the elevator smell to marijuana, there is communication between staff members and guest, the alarm when of at midnight we were told to evacuate the otel, and we were not told when was safe to go back to our rooms, 28parki

Pros: Bad

Cons: Bad

Pros: Big hotel.

Cons: Staff! Charged me $50 to check in early when I was told there were plenty of rooms available!!!

Pros: Nothing

Cons: There is no wifi no breakfast no proper cleanliness no care the staff is rude the room has no a/c what not very bad experience!

Cons: The headboard literally fell off the wall. Couldn’t get the temperature low enough to sleep comfortably. Called front desk to have the engineer come to fix thermostat but never came.

Pros: By airPort

Cons: They did not clean room before my arrival the room had chips/snacks in the drawer along with old pizza in microwave, I have it on video camera. For them to be a upscale hotel I consider that poor service.

Pros: I was very disappointed in my stay. I got there early and paid for a days fee for a few hours they put me in a double room promise to put me in a superior king what I paid for that afternoon I went to the front desk they said they were sold out.

Cons: Then the staff had the nerve to be disrespectful to me as if did anything wrong I have never been treated so disrespectful in my life. I found cigerettes butts in my room and looked like room was used before me and handed down.

Pros: I'm splitting hairs here but the only good thing about this hotel was the location for what we needed it.

Cons: The room was dirty and smelled bad, stepped on a pistachio in the bathroom, there was a grape by the TV, a lot of soap residue on the bathtub, water pressure of the shower was very low and the toilet seat was loose my wife almost slipped out of it.

Pros: Rooms are clean, beds are comfy.. I liked the location to the airport and they offer a shuttle.

Cons: The staff is rude and unpleasant. Probably one of the worst customer service experiences I’ve had at a hotel. There were no issues with our stay, however the staff was miserable and unhelpful.

Pros: Location

Cons: Front desk staff is rude and the rooms need updated terribly. They have done little to accommodate their guest through these challenging times.

Cons: fee for parking rooms are dated and tired overpriced

Cons: Very old room no microwave bathroom was not up to date wouldn’t recommend

Pros: NOTHING

Cons: It smelled linger smoke had to pay for parking and no wifi the beds were hard and made a lot of noise for what I paid.

Pros: None

Cons: Staff was not friendly at all. Never coming back

Pros: The ONLY good thing is the location close to the airport.

Cons: Hotel is very old and outdated. Dusty/dirty room. Food in lobby restaurant was disgusting. Tried calling front desk no one answers. No fridge or microwave in rooms. Had to pay $30 to park in lot. No way is this place worth the money. Total ripoff.

Pros: Location is good. And liked two sinks of bathrooms.

Cons: No water in the room and also no bending machine at the same floor.

Pros: Interior decor for the holidays was beautiful

Cons: No parking available even though I was charged $28 for overnight parking. Dislike that I had to pay a $50 early check in fee and that I was charged for items I did not purchase :-(

Pros: Convenient location.

Cons: $28 Self Parking is expensive ... for which I was over-charged. I have contacted the hotel directly re: an adjustment, but have not heard from anyone.

Pros: Quiet, bed comfortable

Cons: Lacked free wifi.

Pros: Clean, good location.

Cons: I had no hot water the night I checked in or the morning I checked out. When I told the staff, they were not helpful and said "You have already paid, so we can't do anything."

Pros: The staff was professional and courteous. Very pleasant to deal with. Breakfast was not included, but they had a nice buffet with hot and cold items, as well as menu options.The parking lot is very large.Pool area looked nice enough, but a tad small.

Cons: The hotel is dated and starting to look worn. Guests are charged $28 to self park their car. This was not mentioned at time of booking.

Pros: The room I got was very spacious and clean. The hotel provides free and good continental breakfast and you can pay just $5.00 to get a full menu breakfast.

Cons: The door card key did not work smoothly. I had to try 7 or 8 time to get the door open every time.

Pros: Check in was very quick and front desk was friendly. The room/bathroom was very clean and smelled fresh.

Cons: No.

Pros: Bedding was very comfortable and the property is beautiful.

Cons: The airport shuttles only hold 9 passengers and when we needed the 4:30 a.m. ride and there were 24 people standing there and only one shuttle, we decided that Lyft was our only option. Otherwise the shuttle is prompt and appreciated. The pillows are extremely soft and a firmer option would have been nice, but we made due.

Pros: The hotel was nice and clean with a friendly staff. I enjoyed the space in the room and it's cleanliness. The hotel also offered other services such as a lounge, dinning and UPS.

Cons: The fact that there was a parking fee and not enough parking availability.

Pros: The bed and the pillows were so comfortable. Room was big.

Cons: N/A

Pros: The location is great plus the rooms are huge and the staff are great.

Cons: No

Pros: The pillows

Cons: None

Pros: staff, room service, consistency of the doubletree, shuttle service

Pros: 3rd time staying and always a quality place to stay.

Pros: The hotel is very conveniently located near the airport and was clean, with an older vibe. Our maid service was good. An event I wanted to attend was being held at the hotel and the facilities were great for hosting it. The business area adjacent to the lobby was very helpful with three computers. It was easy to research places of interest, purchase tickets for area attractions and print them out on the attached printer, which was free to use. A nicely maintained pool and hot tub had liberal hours of use and a nice assortment of tables with chairs, umbrellas and sunbathing lounge chairs surrounding them. The pool towel shelves were always stocked. Free shuttle service brought us to and from the airport with minimal waiting. I would stay here again due to the convenience to airport and ease in attending events. The staff was very friendly and texted me several times during our 5-night stay to see if we needed anything. They happily provided warm cookies (very yummy!) upon request! The breakfast buffet at Sprigs was very good ($21.00 per person and not included in the room rate). We grabbed a turkey sandwich with basil pesto at the coffee bar for lunch one day and it was good. ($7.50) The bar in the lobby of the hotel has limited food service but we found it adequate for our off-hours needs ($17 bar burger, $13 Caesar Salad ($4 additional to add chicken) and the food was very good. Spencer's, the fine dining location with entrees starting in the $22+ range), was not open on Sunday. (See my comments on restaurant availability in other column.)

Cons: We wanted cold water bottles for our daily excursions and our room didn't have a refrigerator. We've not stayed in a DoubleTree hotel without a fridge in our room before this, so we never thought to ask when we booked. There was no microwave, either. A coffee pot was the only room amenity. We were told that only floors 9 and 10 had refrigerators and microwaves but we could add both to our room for DAILY $30 and $10 charges, respectively. We thought that was ridiculous when other hotels, in and out of the Hilton brand, include them in the quoted room rates. I guess the hotel wants guests to pay $2.50 (and up) per small, cold water bottle instead, if room not "upgraded" to 9th or 10th floor. Sprigs, the casual breakfast dining room, should not close at 11:00 AM and should be open for lunch. The coffee/snack bar has a very limited food menu and it closes at 2:00 PM. Since the hotel is in a business district, options for nearby, walking distance eating are limited, especially for dinner; almost all are completely closed on weekends. Spencer's is a formal, on-site restaurant with higher priced entrees. Room service meals are available, but not our traveling style when we want to see sights. The bar in the lobby had good food but the service was slow.

Pros: Size and location of room.

Cons: Bathroom was a bit dated.

Pros: It was nice

Cons: I booked a king bed not double. They said there were sold out of rooms which was a lie...

Pros: Cleanliness

Cons: N/A

Pros: Staff

Cons: Everything but staff.

Pros: Staff was great!

Cons: Definitely time for a remodel

Cons: I told the hotel to make my stay private. So i could not be found as a registered guest. They failed to do so and i was harrassed by a crazy ex wife since staff transferred her call to my room.

Pros: The location, it was 10 mins away from everywhere we planned on visiting.

Cons: Their hidden fees. It should be noted on the Hotel info that there is $75 deposit for each night stayed, and also tht it cost $22 a night for parking.

Pros: The room was as expected for a Double Tree. The room booking as described below was not enjoyable. The staff was curt and not as pleasantly accommodating as could have been.

Cons: The confusion of the room booking. It was booked by myself, but when checking in, they checked in using my husband name (in past bookings, I have been informed that was not allowed), so the 2nd night was cancelled, as both nights were in my name.

Pros: The customer service was excellent.

Cons: The hotel is going through renovations and the rooms haven’t yet been updated. For the price I paid it was worth it. (--/night)

Pros: It had fresh cookies amen to that.

Cons: Floors in hotel looked old and gross

Pros: Location is great and fast access to Hwy 101. Front desk very nice

Cons: The hotel is dated and could use room and lobby upgrade.

Pros: Great bar with food

Cons: AC unit did not have working auto for fan

Pros: Swimming pool

Cons: AC in the room was terrible and parking was expensive! $22 a night.

Pros: Clean

Cons: Parking Why do they charge $22 per night for the people who stay in the hotel , I had my rental car and had to pay , it has to be complimentary, plus I am the Hilton honor member ; my guest who visited me for few hours also ended up paying $22 few hou

Pros: room size

Cons: old decor poor food choices old shower old amenities unclean pool

Cons: They overbooked rooms. We booked and paid for our room weeks in advance. When we arrived late at night with our three children, they told us they didn't have a room for us and sent us to another hotel. It was pretty awful.

Pros: Restaurants in hotel close to airport

Cons: Rooms were outdated

Cons: Please let us know when the hotel charges for guest parking.

Pros: The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice.

Cons: The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.

Pros: Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport.

Cons: Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.

Cons: I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.

Cons: Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.

Pros: Very friendly staff. Nice breakfast.

Cons: The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.

Pros: Rooms are spacious and clean.

Cons: You have to pay for almost everything else; internet, parking, breakfast.

Pros: Friendlyness

Cons: No jacuzzi

Pros: Getting is hard there. Grey's loud at night

Cons: Staff is always awesome. Close to the freeway

Pros: Staff is awesome. Denny's is 24 hours

Cons: Need to spray for bugs. Beef up on cleaning

Pros: Was not accepting guests due to coovid

Pros: Affordable

Cons: Not enough blankets in the room or towels but you get what you pay for

Pros: It was quick to check in, had a pool, we were close to a lot of stores, and they were decently priced

Cons: They were kinda dirty locked the parking lot, the police were there several times in the one night we stayed. Internet was not free.

Pros: Location

Cons: No regular TV

Pros: The room is very bad The bed shit stain and the blanket is very poor maintain The city should check the hotle standerds

Pros: The hotel management was very kind and were gracious to mail my Iphone11 back to my home since I had left it in the room

Cons: Only that it smelled like smoke and they provided me with a spray mist

Pros: Location,clean, comfortable,frienfly

Cons: Free WiFi would have been great.

Pros: nothing really

Cons: no coffee in the room, no elevator, and the price was $10 more than advertised, which i didn;t notice when i booked.

Pros: The location to the airport

Cons: The tv was old and The reception is very poor and you have to pay for Wi-Fi There was no outlet for you to charge up your phone

Pros: Nothing

Cons: The room was dirty but the worse there were cockroaches in the bathroom and wall

Pros: Nothing

Cons: No water pressure in shower, no electrical outlets in room to hook up phone charger, room bed furniture real old and sheets had smoking smell and holes from prior burns

Pros: nothing to said not taking more of 2 minutes to get my room thank you

Cons: Dirty, unsavory people in parking lot

Pros: proximity to SJC

Cons: I liked nothing about this hotel

Pros: Location, staff

Cons: Cleanness.

Pros: The staff is good

Pros: location and price

Cons: TV's only get 3 stations poor quality staff is rude they actually have visitor hours no one after 10pm, unbelievable

Pros: i liked the friendliness of the employees.

Pros: location and the price

Cons: yes, no early check in I wanted to do it at 2pm told no. rude person at the desk The TV barely worked, only got 2 stations, when I reported it to front desk they said nothing they could do about it. The phone in the room didn't work. No breakfast

Pros: location and price

Cons: room was very stinky

Pros: they had availability

Cons: not very friendly strict visitor visiting hours 10PM is rediclous

Pros: Location

Cons: DO NOT STAY WITH FAMILY! DO NOT STAY IF SINGLE FEMALE! People smoking dope. Long term stay for homeless. Didn't feel safe. Scary to walk at night. Man who lives there screaming every morning. Residents soon living in their cars. Felt like a halfway hou

Pros: Just cheaper at that day

Cons: Poor safety, I found cockroach in the room

Pros: It was old and funky

Cons: Got the impression that the clerk did not trust anybody

Cons: The cleanliness, service, and decor are not worth the price you pay to stay there. I found roaches in the bathroom when I went to use it!

Pros: We like cabin look and that it was clean.

Cons: The one thing we didn't like was that the young lady at the front desk was asked about food places around the hotel and her answer was " I don't know I just work here" if you work the front desk you should at least now your way around your work place.

Pros: The fact that they do not allow anyone on premises without checking in,I am from out of town and a very small town at that so feeling safe in a big city is a plus. Checking in was a breeze and the motel is older but very clean and quiet.

Cons: The fact that only coffee was offered. A very short list of breakfast items could go a long way especially for us out of towners. Muffins and fruit maybe.

Pros: Nothing

Cons: Everything

Pros: Close to airport

Cons: Heating and cooling was regulated by a window unit - hard time maintaining a consistent temperature while sleeping

Pros: Change the workers and make some training.

Cons: Everything is dirty,the bed sheet wasn't changed everything was nasty, I asked man on front desk for fan do dry hair, he said I need to pay $5. The worth hotel I ever been, I'm traveling a lot and I saw the differents

Pros: customer service not good smoke dector buzzed all night couldnt get help at desk refrigerator didnt work the only positive didnt have bugs

Cons: Everything will never stay again

Pros: Location

Cons: Queen bed was too small; I wish it had a microwave

Pros: nothing

Cons: Staff was rude. Did not stay there. They made spay anyway. All people that stay in the room must show id. I had my daughter with me with no id so after we paid, they wouldn't let us stay. Made us feel like criminals. Will never stay there or recommend it

Pros: Really close to the airport which made for very easy access to our early morning flight.

Cons: We booked 2 rooms and upon check in were given room keys to only one room. We questioned this the front desk clerk became very defensive stating that we only had one room. I showed her my receipt for two rooms and then she reluctantly gave us another room

Cons: No towels soap and very dirty

Pros: It was inexpensive and the location was good to be able to get to the airpot.

Cons: The room smelled of stale cigarettes, there were stains on the sheets and the tv channels were fuzzy.

Pros: Location

Cons: A few things that I probably don't need to mention because it's already well known.

Pros: Nothing. I felt i was in a war torn country. Below human standard. Doesn't belong in San Jose.

Cons: Everything. No shampoo. Reeked of smoke. Dirty. Prostitute house. Lousy beds. Lousy TVs. Worst ever. Dont have it in Search list.

Pros: NOTHING!

Cons: Disgusting motel!

Pros: Would never go back again. Police patrol on a regular drive by

Cons: Scary, children are not safe.

Pros: Security guard 24/7 watching the cars in the parking lot and nice guy at front desk who moved us to a different room with less cockroaches.....

Cons: COCKROACHES EVERYWHERE, and really shady ghetto people. Beds were also very uncomfortable, pillows felt like cardboard and the blanket was basically a sheet.

Pros: I thought it was interesting that police was searching one of the rooms two doors away from me that was in shambles when I first went to my room. This place needs to be demolished and rebuilt and taken off the hotel search engines. If you want to check off surviving the night in a rough looking area? this your place and an added bonus of roaches, bed bugs, high probability is where the prostitutes check in because they got to go somewhere. I give this place no stars and if anyone give this place a good rating is because they work there or have a friend that work there or lives like place.

Pros: Nothing

Cons: Our bed was rockhard, her room reeked of cigarettes even that was a non-smoking room. It were people " living" in the hotel who would stare at you as you walk in and out of your room and to your vehicle. We first arrive at the hotel there were four police officers looking for certain person was living in the hotel. There was a security guy that was very useless after hours who would always questioning you and give you a dirty look when you wanted into the hotel. I would never stay here again know what I recommend this motel anybody pay a couple more dollars and stay at any other hotel if you know what's good for you.

Cons: Roaches,drug activity,I woke up to a fight outside my room door. Two females,this was at 2 am. No security I went to the front and nobody at the front desk 10 minutes I waited. The next morning at 10a the cable went out.I called front desk he said it happens alot. Couldn't tell me wen it would be fixed.I left for the whole day back that night alot of activity in the parking lot,people hanging outside rooms and on stairs.I would not stay here again and do not recommend this place to anyone.