Overview

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Hotel Cielo

Calle 4 entre la 5a y 10a Avenida, 77710 Playa del Carmen, QR, Mexico
+52 984 873 1227

€100+

Overall guest ratings

8.2/10 Excellent
based on 130 reviews

Review highlights

  • 9.4
  • 9.2
  • 4.9
  • 2.9

Good to know

  • Great shopping
  • Friendly service
  • Beach nearby

Nearby

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    About

    Placing you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park, Hotel Cielo offers an airport shuttle (available 24 hours) for MXN 850 per person. For a bite to eat, guests can check out Carboncitos, which serves breakfast, lunch, and dinner.

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    Hotels.com

    AMENITIES

    • Free Wi-Fi
    • Car hire
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Storage available
    • Terrace/Patio
    • Laundry service
    • Bar/Lounge
    • Airport shuttle
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.2 Excellent
    based on 130 reviews
    • 9.4 "Food is to die for."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.2 "92% said the reception staff was great."
    • 9.2 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      8.2 "82% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
    • 9.0 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 4.9 "Rooms are not good."
      1.3 "87% said rooms were small."
      3.9 "61% didn't like the uncomfortable beds."
      4.7 "53% complained about the bathroom."
      4.3 "57% were unhappy with the view."
    • 2.9 "Quite uncomfortable."
      1.3 "87% said rooms were small."
      3.9 "61% didn't like the uncomfortable beds."
      3.6 "64% thought it was too noisy."
    • 1.7 "Disappointing internet connection."
      0.0 "100% said the wifi quality was bad."
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    Overall rating

    8.3 Excellent
    based on 111 reviews
    • 9.5 "Food is to die for."
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.4 "94% said the reception staff was great."
    • 9.3 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
    • 9.0 "Wonderful beach."
    • 5.0 "Rooms are ok."
    • 3.1 "Quite uncomfortable."
      4.1 "59% didn't like the uncomfortable beds."
      1.4 "86% said rooms were small."

    Overall rating

    8.0 Good
    based on 18 reviews
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 9.3 "Terrific location."
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Great shopping"
    "Friendly service"
    "Beach nearby"
    data provided by TrustYou
    Photos
    Map

    Map