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Hotel Hacienda Del Caribe

Calle 2 Norte Entre 5ta y 10ma Avenida, 77710 Playa del Carmen, QR, Mexico
+52 984 873 3130


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Overall guest ratings

7.9/10 Good
based on 522 reviews
See all reviews

Review highlights

  • 9.1
  • 8.4
  • 4.8
  • 4.4

Good to know

  • Friendly service


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    With a stay at Hotel Hacienda Del Caribe, you'll be centrally located in Playa del Carmen, steps from Yucatek Divers and minutes from Playa del Carmen Maritime Terminal. This hotel is within close proximity of Central Square and Nuestra Senora del Carmen Catholic Church.


    Make yourself at home in one of the 34 air-conditioned guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.


    Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This hotel also features complimentary wireless Internet access and concierge services.


    Take advantage of the hotel's room service (during limited hours).

    Business, Other Amenities

    Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. A shuttle from the airport to the hotel is provided for a surcharge (available on request).

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    • Free Wi-Fi
    • Facilities for disabled guests
    • Restaurant
    • Parking
    • Outdoor pool
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Room service
    • Airport shuttle (surcharge)
    • Pets not allowed
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    Guest reviews

    Overall rating

    7.9 Good
    based on 522 reviews
    • 9.1 "Terrific location."
    • 8.4 "Great service."
    • 6.4 "Breakfast is mediocre."
    • 4.8 "Internet is poor."
    • 4.4 "Rooms are not good."

    Overall rating

    8.1 Excellent
    based on 344 reviews
    • 9.1 "Terrific location."
      9.6 "96% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to shopping."
      9.6 "Near to public transport, according to 96%."
    • 8.1 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 5.3 "Average comfort."
      5.7 "Beds were acceptable for 57%."
    • 5.0 "Internet is average."
      5.0 "50% thought the wifi quality was ok."
    • 4.4 "Rooms are not good."
      3.1 "69% complained about the bathroom."
      1.6 "84% thought they were poorly maintained."
      3.2 "Air conditioning was criticized by 68%."
      0.0 "100% found problems with the furniture."
      2.5 "For 75%, the rooms looked old."

    Overall rating

    7.7 Good
    based on 135 reviews
    • 8.8 "Location is great."
      9.7 "97% appreciated the closeness to the beach."
    • 8.5 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 5.8 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 3.9 "Rooms are not good."
      2.3 "77% complained about the bathroom."
      1.9 "81% thought they were poorly maintained."

    Overall rating

    7.9 Good
    based on 41 reviews
    • 9.0 "Terrific location."
    • 8.1 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 5.5 "Average amenities."
    • 5.1 "Average comfort."
    • 3.6 "Rooms are not good."
      2.8 "72% complained about the bathroom."
    Good to know
    "Friendly service"
    data provided by TrustYou

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