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2 locations in Naples
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Reviews
10.0 Wonderful
Anonymous, Oct 2024
Full-size
6.0 Okay
Laura, Apr 2024
People carrier
8.0 Very Good
Anonymous, Mar 2024
Intermediate
8.0 Very Good
Anonymous, Feb 2024
Intermediate
10.0 Wonderful
Anonymous, Sept 2023
Standard SUV
10.0 Wonderful
Anonymous, May 2021
Pros:
Pickup and drop off were easy and very fastCons:
Nothing2 locations in Naples
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Reviews
8.0 Very Good
Thomas, Aug 2024
Standard SUV
10.0 Wonderful
michael, Jun 2024
Intermediate SUV
10.0 Wonderful
Anonymous, May 2024
Supplier choice
10.0 Wonderful
Anonymous, Apr 2024
Intermediate
10.0 Wonderful
Anonymous, Mar 2024
Intermediate
2.0 Poor
Keysha, Dec 2023
Standard SUV
One location in Naples
2 locations in Naples
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Reviews
8.0 Very Good
John, Sept 2023
Intermediate SUV
4.0 Mediocre
Kim, Jan 2021
Cons:
Incorrectly charged a late return fee and then was ghosted by customer service on twitter when I tried to raise the issue.10.0 Wonderful
Bruce, Apr 2020
Pros:
No problems from beginning of rental till I turned the car back in.Cons:
A little discount for turning the car in several days early.10.0 Wonderful
Margaret, Feb 2020
Pros:
Service & manager2.0 Poor
Anonymous, Feb 2020
Pros:
The staff was incredibly rude and degrading. Even though the rental car was reserved and pre-paid, not only was the car not available, but the manager began asking me very nasty questions about my name, and implied that my driver license was not mine, and made other rude and offensive remarks. The manager wasted my time for 30 minutes, and then did not provide a vehicle. I was very shocked and disturbed by the rude and offensive attitude at HERTZ / DOLLAR. I went to ENTERPRICE RENTAL-CAR and got a car in five minutes there, and I was treated nicely at ENTERPRISE.Cons:
They need to hire a new staff and train them on customer service. The manager at this location was the crudest person working there, so I think they need a complete overhaul.10.0 Wonderful
Anonymous, Dec 2019
Pros:
the guys who treated us super friendly and helped us in everything, super fast pick up, the best company and the best service THANK YOUCons:
I have rented with dollar for a long time and in this Naples branch there is nothing to improve, all the service is 5 stars, perfect congratulations good workOne location in Naples
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Reviews
2.0 Poor
Anonymous, Feb 2024
People carrier
2.0 Poor
MITESH, Apr 2021
Cons:
Local guys never picked up the phone7 locations in Naples
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Reviews
8.0 Very Good
Anonymous, Mar 2024
Full-size SUV
2.0 Poor
Anonymous, Mar 2024
Convertible
10.0 Wonderful
Anonymous, Sept 2023
Pick-up truck
8.0 Very Good
Anonymous, May 2021
Pros:
This was the only avenue for getting a car during March due to spring break and the influx of travelers due to Florida's open state status. We appreciated the price and the ability to return on the other coast of Florida.10.0 Wonderful
Anonymous, Mar 2021
Pros:
Staff was friendly and helpful. And the drop off process was easy and quick.10.0 Wonderful
Anonymous, Mar 2021
Pros:
everything was great.Cons:
car wash working.5 locations in Naples
Locations in Naples
1785 5th Ave S
+1 239 443 5799
280 Vanderbilt Beach Dr.
+1 239 598 1686
377 Citation Point
+1 239 643 1515
550 Terminal Dr.
+1 239 643 1515
850 Seagate Drive
+1 239 643 9909
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Reviews
4.0 Mediocre
Anonymous, Apr 2021
Pros:
Car was clean. Drop off was easyCons:
Pick up was poor. Received email directing me to pick up location at ritz Carlton that had been closed for months. Wasted 25 minutes going there to be directed back to original pick up location. Car was ready over an hour later than reserved.2.0 Poor
Anonymous, Mar 2021
Pros:
Nothing.Cons:
On the day I was supposed to pick up the rental, I called to see if I can get the car early. Instead they canceled my reservation and said they did not have any cars, and when I asked if they could give me any vehicle type, did not have to be the van I requested, they said I cannot be helped and to try another place.10.0 Wonderful
Anonymous, Nov 2020
Pros:
It was a 1 man staff and he was busy but he was fine. We changed the return date and that was handled very easily.Cons:
He was all by himself so we had to wait a little while but he did all he could to get it done .3.6 Poor
Heather, Nov 2020
Pros:
The staff was confusing, rude, added extra charges to rental, had to drive back to naples to figure out why because the local office wouldn't answer the phone and the national office has no customer service on weekends. Chevy spark was not a great car, but was economy priced. Beyond that, the brakes were a little weirdCons:
Better communication about add-ons. Hertz offering weekend customer service. Getting my permission to add charges on.7.2 Good
Anonymous, Jan 2020
Pros:
Pick up staff was extremely friendly and accommodating. He was excellent and explain everything above and beyond our expectation. The drop-off was the complete opposite. I think the lady at the drop-off require customer training or you will start losing customers to National, Alamo, etc. She had NO CONCEPT of a customer. She was on the phone and I can tell it was a personal conversation for about 10 minutes with me waiting!Cons:
Also, the rude attendant that was on her personal phone call, could have explain more curiously that returning the vehicle one day early would only result in a dollar or two refund. The nice gentleman during the pick up had mentioned a pro-rated refund which should have been $35.92. Our refund was only about 2 dollars. Anyway, we do appreciate the company service and will not make the rude attendant at drop-off spoil the entire experience. Cannot win everything.3 locations in Naples
Locations in Naples
560 Terminal Drive
+1 239 213 1671
6780 Airport Pulling Road N
+1 239 732 0285
850 Seagate Drive
+1 239 643 9909
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One location in Naples
Locations in Naples
540 Terminal Dr
+1 239 643 5308
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One location in Naples
Locations in Naples
3066 Terrace Ave, Naples
+1 239 458 5582
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One location in Naples
Locations in Naples
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One location in Naples
Locations in Naples
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One location in Naples
Locations in Naples
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One location in Naples
Locations in Naples
540 Terminal Dr, Naples, , USA Florida
+1 914 368 0091
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Pick-up location | Naples |
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Car types | Van, Minibus |
Hire locations | 29 |
Airport locations | 9 |