Incredible staff and location
The people who work there are so smart and kind. I love the location...
It was all good
Classic look with attentive, helpful staff. Highly recommend to those who want a relaxing stay.
Amazing Christmas lobby!
Breakfast buffet was fresh and had so many choices.
Incredible service and large rooms luxuriously appointed Great location
A wonderful stay.
5 adults, 1 child. Even though the hotel was about 40 yrs old, it was wonderful to stay here. The staff was nice and professional. Rooms were very comfortable. The amenities were great. The ambience was great, made me feel welcomed. They even added extra bed to a 2-bed deluxe room for us... I don't remember asking for one. Thank you Peninsula.
Shower area in the bathroom made me feel cramp and enclosed.
Elegant Hotel in the Heart of Philippine's Financi
Hotel lobby and restaurant interior is impeccable. Staff was extremely friendly and attentive to my needs.
Location is not quite convenient for shopping. Hotel is located across the shopping centers, but crossing the busy streets of Manila. is not for the faint of heart. I ended up writing a cab. The taxi drivers were fine with the short distance.
Grand, but old
1. Location in bustling Makati 2. Festive and Grand Lobby 3. Breakfast Buffet was top notch 4. Responsive and Pleasent Service
1. Room was old, small and not super comfortable 2. Weak Wi-fi in rooms 3. Expensive room service, restaurants and laundry options
The Peninsula is the best hotel in Manilia as far as I'm concerned
Rooms to improve
The lobby is very nice. Nice room and room service, it's up to a 5 star standard.
Why the staff cannot get me a taxi when I need to go to airport ? Asked me to use Uber and which I did. However, I am from United States and Philippines not accepting my form of payment and not able to request one. The staff suggest we just stand there and wait until a taxi come by.. end up I followed up myself after 20 minutes of wait; going back to concierge and ask them to grab me a local Uber... waited for another 20 minutes to catch one...cannot believed peninsula is so behind at this area !!
Luxury with personal attention
The staff address you by name and give very personal attention. Hotel is gorgeous and well located.
it's all about the staff: they're wonderful!
wonderful classic luxury hotel but with a cut above in professionalism and warmth of staff. lovely! highly recommended--
Nice hotel but overbearing staff
Breakfast was lovely. The variety of food available was good for all meals. The gym is excellent. Room was a good size and the bed was comfortable. The bathroom was very nice and there was a nightlight, a nice touch all too often neglected. It's a very nice hotel and I would go back! But....
WIFI access ends the moment you check out. Immediately. Which means that even if you check out at 9am and could have checked out at noon, no wifi for you as of 9am. Hopefully you don't have to call a cab or write a memo. Perhaps you were thinking of a leisurely breakfast in the lobby after checking out while reading the paper online. Nope. In 2015, when you pretty much assume that internet access is available for a reasonable amount of time, that's a pretty strong negative. The staff was far too eager to serve and frankly, a bit overbearing. The first day, I had two members of staff burst into my room while I was in the bathroom (pretty bad luck, I suppose), one without knocking, the other with just a cursory knock and a half second wait. I learned to lock and chain the door and put on the DND light right away. Once I forgot the DND light but locked the door... Ooops! So while I was taking a nap, I got someone knocking at the door for 2 minutes till I got up so they could give me bottles of water. Eating in one of the restaurants requires that you keep a tight grip on your plate or glass if you are having a leisurely meal... a waiter is likely to swoop down and take it away before you can say a word, if they feel you are done, whether at breakfast, lunch, or dinner. While eating, one waiter after another will come over to ensue that you are enjoying your meal, interrupting a quiet evening, over and over again. The service has good intentions, but really needs to back off a bit.
With a stay at The Peninsula Manila in Makati (Bel-Air), you'll be within a 10-minute walk of Ayala Center and Ayala Museum. Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Based on 4,180 reviews
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