the television it was hard to heat up the room, the shower wets up the whole floor when you go to the toilet
Although the room was on the small side it was very comfortable and the room was very clean and just right for an overnight stay. The TV in the room was a bit to big and made your eyes go funny after a while!!
It was very close to the Birmingham Symphony Hall and I was able to walk to and from the venue I was attending. I'm elderly and disabled, and it was very convenient for me. I liked the hotel although I'm not absolutely comfortable with the concept of no windows and relying on air conditioning for ventilation. This might be simply a factor of age, it was my first experience of this type of accommodation. I'd stay there again if I was going to Symphony Hall again.
hotel was clean and good price great loctation loved the rooms very cosy
Location, internet, breakfest, the building is nice, the reception with stairs are nice, the staff was corteous. Room is too small for the price, no windows, smells dump.
compact room, comfy bed
bed was very comfortable, very conveniant for centre of birmingham.Liked the free papers and fruit at the desk. room was too warm, thought there should be more milk and tea in the room.Bathroom door was hard to close.didnt like that there was nowhere to hang clothes.
Clean,friendly staff, very good location, free wifi, 5 minute walk from city center Room is very small,Not much room for luggage
Excellent condition of room, great shower, huge plasma screen at the end of the bed! No windows in the room!!
Very unique hotel, inside in the style of a ship. Very clean, comfy, modern and very friendly staff, great central location for everything.
good location for birminghambusiness trip the acoustics from the corridors are poor.
helpfull staff, good food, easy parking no
Food okay Reception - bloody slow. Bar - cold and slow servioce.
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
No draught beer
The relaxed atmosphere and friendliness of staff.
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
Very modern hotel, stylish and very comfortable beds, superb views of the city from the room, and central to all attractions, perfect location for theatre goers
Location and the views from the room (stayed on the 15th floor). Cleanliness of the rooms (althought there was quite alot of dust under the luggage rack in the room) and the hotel in general, it is obviously well looked after. However no newspaper was delivered to my room as requested. Staff are not particularly efficient. At check in, we checked into 2 rooms, one at 1pm and the other at 10pm. Having told the receptionist that we had already checked into a room earlier on in the day she still proceeded to spend the next 5 minutes telling us about breakfast, spa facilities, the gym etc. which we had already heard when we checked into the first room. When we checked into the first room, the receptionsist could not find the booking, even though we tried on numerous occasions to give him our booking conformation with the booking number on it. At breakfast, had eated the rest of our breakfast and were still waiting for 2 fried eggs.
Location was great. Staff in general were well mannered. Up to 18 floors. Has a gym, but didn't get to see it. Well sized rooms also. Shoe machines on the floors along with ice. I have to say I love the Raddison blu brand but this will now be the 1st of two lower than average reviews I'll be writing. First of all I felt lucky and a little excited to get a good deal of £88 per night (with breakfast) as apposed to the £150-£170 most sites were advertising (including Raddison blu on their club Carlson membership site). It started with the arrival with my colleague, a small lobby for the size of the hotel. No one there at first but they came out seconds later so it wasn't too much of a problem. We explained to the front desk that I had booked the rooms for two of us, but rather than looking it was assumed it would be under separate names. Could have been my fault so I'll let that go. We then both checked in, only to find that both rooms were under my name. This was done quite fast, which was good and we were sent on our way with a brief explanation about the breakfast in the morning. Missed the offers that were on hand and not valid at check-in so no upsell. Had they asked we would have taken one of the offers. I did show my club Carlson card and asked if there was anyway of upgrading as to which she said "I'm afraid not as the hotel is fully booked". Which was understandable (remember this part!). I was getting myself together at the reception desk, at which she thanked me. She then thanked me again and gave me a look to say do that somewhere else! I looked around and saw a queue behind me, which I was surprised as there was no one there when we arrived. I apologised when I left the desk but left with a slightly sour taste in my mouth. I then went to my room which smelt of cigarettes. I wasn't sure whether someone was taking a chance on smoking in their room or it was a stench in the actual room. The carpet had stains that seemed well embedded (my colleagues room looked as though blood had been engraved into the carpet with stains too!), the tv had very poor reception (so that was the Brits out of the window). Bathroom was a good size and clean, so was the room in general. But lacked any homely or business feel.
I was passed out drunk in my room after a somewhat heated exchange wit my partner. She for reasons only known to whatever deity you pretend to pray to elected to come over. This was an excellent choice assisted by the staff of the Radisson blu hotel. I have to use a key card to access my floor, its a layer of security that is utterly redundant.
Room was spacious and bed comfortable
apart from the below mentioned the hotel was amazing and we would recomend it without hesitation to anyone. the front of house staff were very good and helpful. I work in customer service myself and it was nice for someone to 'go the extra mile' for me. we ordered a double room. when we got to the room it was a twin. i approached the recption and the helpful lady told me there were no other double rooms but house keeping would go up and push beds together and re make. when we got back after the night out it had not been done.i asked the same girl in the morning who apologised and compensated me which was a very nice gesture.
We enjoyed the view from our 6th floor room, it was above the traffic so it was very quiet, hotel quiet too even though it was busy, staff were very pleasant and polite. Chair in our room was very wobbley, asked for aioli (on the menu) with our chips but got tartare sauce (in the bar), would have appreciated more pillows.
staff very helpful and friendly,hotel clean and nicely decorated,rooms very nice,good sizeed bathroom
central and staff very friendly , and rooms very good in every way. no
i liked at how friendly the staff was
The night porter, maintenance and Breakfast staff were polite and friendly and the breakfast was good. Reception on arrival were very miserable, mini bar was warm, room card kept cancelling. The hotel was fully booked with Christmas parties so some very loud brash people.
Nice Windows and views to the city non
the late bar and the variety of the restaurents the cost of the restaurent and the fact that a service charge was put on the bill automatically.....even though it was a self service meal??
All staff I came into contact with, the checking- in staff and particularly the concierge staff were excellent, pleasant and extremely helpful. Obviously, as it is near the NEC it was quite crowded and noisy in parts/
Our room was booked from 3pm, but there was no twin room ready when we checked in at 4pm, yet they wouldnt allow us a late checkout either, that was unreasonable. Also, food was a v basic bar menu, or a la carte expensive fine dining or the middle option was a buffet which costs £33 per head and was a total rip off. A glass of wine ws £7.95. Do not recommend eating here. Although breakfast was included in our rate, we couldnt pay the £3.50 tray service to have it delivered to our room, we would also have to pay an additional £20 for the breakfast!! I think the website should inform you of this and I think it is unfair.
Everything was very nice,the staff were friendly and helpful. The hotel was only about 10 min walk from the nec. The meals were a bit to expensive.
leisure facilities, close to nec
Room service was excellent!
We booked the hotel because hotel had a multi-million pound update. Unfortunately we were put in one of old rooms not refurbished. The hotel accommodated us when we explained we booked the hotel on-line because of the refurbishment and we were moved to a more suitable room
the menu choice and the food and service in the restaurant was excellent, the rooms were very comfortable as well. When I was arriving to find the hotel (however it was in the darkness) I felt that there could be better directional signage for the hotel on the surrounding roads.
Heating did not work very good,only cold air and it was -6 outside.
Location - Near NEC and Birmingham Airport Rooms tiny with single bed up against wall. No Aircon and advised not to open windows as the Mosquitos will come in. Restaurant expensive for extremely average food.
swimming pool the room was a bit shabby -bathroom the guy next door smoked hanging out side the window and there were tab ends all over the flat roof outside It was not as nice as the other 2 stays
Intercom was not working. U have to go down anytime you need water
Convenient location. Ideal for a night out in the centre of Birmingham. Rooms were pretty basic, but sound enough for what we needed them for.
Location; bar. 1. Staff ignoring people who were smoking in the non-smoking/eating sections of the hotel. 2. Newspapers having to be collected from reception - I wanted to read in bed. 3. The shower leaks all over the bathroom floor because the shower door doesn't fit properly
Jurys have really up the mark in this Hotel,We have stayed before and it gets better every year.
the pizza. screaming kids running about in the corridor.
My visit was good and enjoyed my stay as the location is near the clubs and restaurants and the German Market The fact that the cleaners woke me up three times between 8.30am and 9.30am by entereing my room while I was sleeping
double beds in thetwin rooms and being allowed to have a smoking room
Great location, staff were great, Noisy neighbours
Nice sized room. I didn't enjoy struggling to hear the TV over the noise of the lift. I didn't sleep much because the noise of the lift woke me up quite a lot of the time throughout the night. We were on the 6th floor and the noise from the street was still quite loud.
Location despite being far from the railway station What we were charged had nothing to do with both your prices on the internet and nothing to do with the numbers of breakfasts we had. we had to intervene to both. this is the first time we are facing this after hundreds of hotels we visited. we had our room left for the hole day as we woke up one day
Proximaty to centre
hotel room was lovely - good value for money and the breakfast was good.
Comfortable atomsphere. I booked a smoking room but did not get one.
Good price and location. Very helpful receptionist
15 minutes walk from the Centre of Birmigham, clean and comfortable Breakfast far too expensive £8.50 for English breakfast to expensive
Room was clean and comfortable. Staff friendly and attentive to needs. The bath although small was a nice suprise. Plenty of hot water. Close to the city
facilities and location gave good value Evening meals could be a lot better. No proper lounge area
Close to Birmingham Center Dirty Environment surrounding Hotel Poor Quality Bed Linen Tired decor and TV at an unwatchable height Room was no smoking but had been smoked in (extensive burn marks in bathroom) Laundry next door to room and noisy all night insufficient drinks materials in room
All the staff were very helpful and appeared happy to deal with customers /requests nothing
rooms are basic but very clean, good location on canel side about 30min walk to centre
Location Reception staff were unreceptive. Although two rooms were booked, these had to be paid for individually. Morning newspapers were non-existant.
Central heating system
The bar area is nice The rooms are jn need of refurbishment - there was a big blackmark above the heater and a crack in the wall near the window!
The warm welcoming and great customer service the room, just about everything. N/A
The booking hadn't been confirmed so luckily another room was available.
warm friendly staff. Value for money. very goood The view overlooked the car park
Reception and restaurant staff were superb. The hotel design is very good and spacious. The car parking arrangements were poor.
Nothing stands out - a city centre hotel like any other. Not sepcifically.
The location was perfect Was saturday night and till 1am there was a music from a local disco club that you can hear till inside in your room. A bad noise.
Restaurant staff very friendly and attentive.
The stuff was very polite and effective to their duties. The bathroom wasn't immaculately clean.
a clean and tidy hotel, pleasant staff being questioned about breakfast payment, even thou we had pre paid the night before, plus car parking was not clear, and cost more than the advertised £10.00 a day
the staff were very helpful and friendly
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
Convenience and location for the NEC. Excellant accces to Solihull shops.
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
It was within walking distance of good shops, pubs and night life The bed,s were very hard
position of hotel
Check in process needs improving
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
Not alot poor reception service
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
Hotel as expected, staff very helpful, drinks and meals expensive but only to be expected on an airport site. Didn't have hotel breakfast as too expensive when you can get two good breakfasts at Frankie & Benny's in the airport for the same price as one in the hotel. Access to NEC and Birmingham centre.
The location was excellent for the airport along with the quick tram link to the NEC and train station. The rooms were freezing!
staff was very helpful and friendly
Proximity to Terminals and comfort of rooms. Check in and out times were excellent too.
quality of breakfast not as high as the last time I stayed with you three years ago. Sorry.
I loved how convenient is was to get to the NEC and airport from the hotel. It was stress free and swift.
Room very basic and poorly decorated, no air con or fully opening windows
Convenient to Birmingham Airport! Great for early morning flight. They even gave us our b'fast in a bag the night before since our plane left before the breakfast opened. We have traveled a bit, but never in a place where we needed to insert our card into a slot to turn on the lights. Guess that is well known, however was not by us. Helpful housekeeper showed us. Very convenient to have USB charger for electronics.
Great location for airport and NEC events. Restaurant on site and bar open 24hours. Good for business, leisure or family stays. Staff friendly. Very accommodating and would definitely stay again. No noise heard from the airport. Our allocated room smelled of smoke and they changed our room immediately and apologised.
Spacious room for organizing repacking to travel. Sufficient places to sit at dinner for a single person. Excellent personnel response in replacing burnt out light bulb. Location wrt airport and railroad. Value based on my particular reservation was good. I was paying out of personal pocket. But I would return for the same price. No bright LEDs to disturb my sleep Nice breakfast. Nothing bad No sign if water in fridge is free (many hotels charge for this) I would like decaf earl grey for room to help sleep Burger at dinner. Glad that this was well-done. But the bun was very dry. Needed a nice sauce to make it all more moist and flavorful. Restaurant did not seem to know if a British beer: ale was available. Yes I liked the ale provided but the server did not know about it. It would be good if there are real British ales on tap instead of the usual corporate beers. Is it possible to get United miles for staying at Novotel? This Would influence my decisions. John Taylot
The staff very helpful
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
Well appointed and central location However you look at it £170 can get you overnight anywhere
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
helpful porters at the entrance and the pool.
Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
Easy walk to NIA. Staff always polite & friendly. Nothing
Wonderful Room Wonderful View Wonderful Spa!
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
Excellent service Nothing
Suitable location and car parking satisfactory- Breakfast was a complete failure due to lack of freshly cooked items without having to wait considerable time. Noise from other activity booked into hotel.
the location the bed linen was dirty, the mattress was very old and uncomfortable. We couldnt get through to room service, the operator or reception for 20 minutes. The room service staff were rude, the food was extremely poor. The room was very small and not worth £59, it was also unclean, and our food was left in the corridor for 12 hours.
The restuarant was very good and the service here was wonderful (in the restaurant) The room was filty, in total disrepair and not what it was advertised to be at all. The termperature of the room could nto be controlled at all and the rooms were stifling hot.
Was good value for money The decor in the rooms especially bathroom could have done with modernisation
The location is very good for the city centre and airport I found the staff very disinterested in their clients.
Despite twice speaking to the same person on reception in the early part of the evening, to report the bathroom light was not working this was not fixed. We could therefore not shower in the morning as the bathroom was in complete darkness. We were looking forward to our stay and were very disappointed. What a shame as we would now aviod making another booking at the Corus chain of hotels.
The gym didn't open until 7, which is quite late
Hotel was easy to locate. Room had everything necessary for an overnight stay. None
room service was very poor. If number was answered it seemed staff were too busy to also have to do roomservice, therefore it was late or not responded to.
access to pool emptiness of restaurant
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.
Great hotel Should be 5 star
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
the wonderful Italian Restaurant across the way!
Very convenient to all ameneties. Also a nice relaxed comfortable stay. Will use again.
The rooms were not how I imagined from the pictures or describtion
Superb location, very easy to reach by car, 5 mins walking distance between New Street Station and the main shopping centre, and the Symphony Hall, but just far enough out to be away from the hustle and bustle if you want time out. About 15 easy minutes walk from the Jewellery Quarter Mattress was a bit lumpy, so didn't get a good night's sleep, however it's the first time that has happened to me when I've stayed here
The location is excellent, convenient for concert hall, theatre, museum, cinema, shops etc and a short walk from the station. Staff were pleasant and helpful. The rooms are very tired and those facing the road very noisey, better double glazing would help. The meals are expensive but the hotel is close to the canalside bars and restaurants so it is not a problem.
Oriental brasserie was unusual & food was excellent It was a little hard to find
Ideally placed for shopping. Quiet and able to work in my room when required to do so. Room service very good.
Room was very comfortable, staff very helpful.Good experience. Cuisine choice was limited.
How accessible the station, NIA etc were to us Taxi company used by hotel (Falcon)
The location was very convenient Rooms were very hot and the breakfast was so expensive that we went elsewhere
pleasant personal, cleaness room, good breakfast shutlle bus from the airport to the hotel is after 4 pm
A few booking in issues, which the Manager sorted out, and a gesture free drink. . Ordered a simple bar snack one eveing which took a while to arrive, however the head waiter coped well with the situation. It is chargeable parking at the hotel. The NEC shuttle bus works well.
We were disappointed with the first room we were offered as it was not what we had booked (twin beds) and the room was very shabby, we asked to be moved and wewere moved to another room which was a little bit better. I made a complaint to the Duty Manager and I will be writing a letter sorry as above
It was convenient in location (from the NEC), it was comortable - provided all we needed (we were upgraded to an exec room), we had a excellent continental breakfast delivered to our room (as we left very early) and the staff gave excellent service. I think they lost our booking! So we were upgraded to an exec room (which was good) except it only had one double bed - which was OK but not great, as I was with my teenage daughter. They questioned whether breakfast was included - which it clearly was on our confirmation. When we went into the room the TV was on and their was an empty plastic glass on a chair so I wondered whether it was someone else's room! In the morning we only had one cup in the room for breakfast. All these problems were very efficiently and politely resolved by the staff.
HOW COMFORTABLE I FELT
the hotel was bob on the pool and spa was the best the was excellent it was good haveing a somkeing room
Hotel was clean and bright, room looked as though recently refurbished and was really nice. Booked a twin room and was given a double room with a sofa bed and the sofa bed wasn't very comfortable - would have been better if two beds. The bar staff weren't too friendly when ordering drinks was made to feel it was a great effort for him - verged on being rude.
we were visiting the n e c so it was quite handy due to building work it was very difficult to find a space to park on returning to the hotel at night
the service in the restaurant
The bed covers were very nice
the evning meal and compant I went with the rooms were too small, bed seemed very small - the accomodation was far too expensive for what you got, the rooms were tired - carpet thread bare!!! Bathroom had hiars in the sink, on the floor and in the bath - and an old smell
All facilities None
Polite and helpful staff Tv to complecated
Room was clean & comfortable. Breakfast is great Location great. Bathroom needed some tlc and a refresh. Lack of full air-conditioning. Did have a built in fan of sorts.
Very nice hotel. The position was perfect for the LG arena. Only a few minutes walk. Would definately recommend it
The staff are great and the food in the resturant was billiant. Easy 10 minute walk to Birmingham International rail station and NEC. Plenty of parking for the rooms available. Common areas have been updated and are bright, clean and plesant. Internet slow (but reliable) , room was a bit dated and bathroom needed a little TLC but clean and functional. some rooms are very close to busy A45 but more than adaque sound proofing as long as you don't expect to have your windows open, there is no Air Conditining so this can make regulating the room tempreach a balancing act.
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Reception did try to help with the problems I encountered. I had to move rooms twice because there was so much noise coming from other rooms. The first night I was woken three times - a crying baby downstairs first, then drunk people next door, then an argument on the other side early in the morning. Not the hotel's fault exactly and reception did try to help but at the end of the day the one thing you need in a hotel is to be able to sleep at night. The gym and leisure bit compensates a bit but otherwise there isn't much to recommend it. Avoid.
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
Freindly Staff Value for money size of room no bath
It was very clean and comfortable It would be great if there was a hair dryer in the room
An excellent location for the airport, NEC and LG Arena. Lack of snacks at the bar especially after 1030pm.
Good situation of hotel. Good facilities Bar very expensive. Very poor evening meal - spatchcock chicken was a disgrace. Better chicken portion in Kentucky Fried Chicken. Complaint made.
Hideous cost of internet. If MacDonalds, Kuala Lumpur Airport and many coffee shops can offer free Wifi, why can't this hotel? It's a basic necessity like towels and soap.
Pendigos restaurant was not very good
Very comfortable Friendly, helpful & efficient staff. Beautiful location by the lake. None
Room was very nice and clean, breakfast was delicious and good choice The food and drink was very expensive at the bar and very small portions
good location (I was visiting the LG arena), helpful pleasant staff, attractive interior of building no signpost for stairs as alternative to lift
The price i paid for the room and breakfast was excellent. The hotel i find is very welcoming and the staff are attentive and friendly, its location is very good, I felt relaxed and enjoyed my stay. The price of the food and the drinks while staying at the hotel was too expensive, I stay in hotels regularly and your drinks prices are too high.
Staff were pleasant and it was near the nec We could not get the room temperature right and it was cold most of the time.
nice and quiet in the bedroom
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
We were upgraded. Location to the town. Choice for Breakfast
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
Spacious room The bar was noisy but one had to consider that there was a wedding reception
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
Nice and friendly receptionists I choose the hotel because Internet should be available. That turned out to be the case only in the first floor, not in my room.
The room was very clean and well presented and very quiet. Coffee & Tea available. I did not like the Hotel policy of requiring a deposit if you were going to use any of the facilities.For example we had dinner in the restaurant but I was not allowed to charge it to my room because I had not paid a deposit when I booked in. I paid cash. It is a minor irritation but a silly policy.
The location of the hotel is a short walk from the staion and from the bull ring The rooms are basic beds not comfortable air con very load for a new hotel only a shower with basic soap travel lodge style food in restraunt poor rough area laminated floors in bedroom would not recormend this as a buiness hotel
the breakfast was delicious, hotel is quite near to the new street railway station and the shopping centre bullring although the hotel should be 4*, some services and facilities, which should be in 4* hotel are missing - minibar, safebox, bathroom amenities + the price 15 GBP also for TV (bbc, cnn...) is too high! (standard TV channels should be for free)
On a cold winters night it was very very close to the bar we were going to that evening and it was close to local shops and supermarket! Staff were extremely unwelcoming and not usefull in the slightest
The Hotel was spot on staff very helpfull walking into city centre was about 15 minutes through not very nice side streets. ( not recomended returning from NIA at night )
The whole package, from the staff to the great accommodation. Just one very small thing, at breakfast, the plates weren't warmed so breakfast was cold before it got to the table.
the heating,as it was very cold in birmingham city that day we was their no where to park!!!!!!!!!!!!!!!!!!!!!
For the price, I would have expected more. It was clean and basic.
The hotel had a pretty good location, fairly central to the city and shops. I was literally a few minutes from where I needed to be. The room was very cold in the morning however it did snow over night and the beds were not partically spacious
The hotel is nice for business trip.
The staff were friendly and informative, great location for shopping and restaurants. Room was clean and comfortable. Requested some hot water for a cup of tea at breakfast and had to ask again as it was forgotten.
I have stayed at this hotel before and all was as before. The room was clean, the bed comfortable. It was of concern to me that the receptionist did not appear to have my booking - it turned out my name had been spelt wrongly. I had asked for non feather pillows due to an allergy. There was a feather pillow in my room, I had to ask for this to be removed and replaced. There were problems with turning on the water for a bath through a shower mixer.
The hotel was very nice and it is in an excellent location for all the shops. The room was very hot, there was air conditioning but it was very noisy.
I stayed there several times and always been very happy, however on this occassion I was very dissapointed in the room wasnt what I expected or value for money.
Nice,clean and comfortable Not that easy to get to in a car.
Beautiful hotel, felt right at home. The bed was comfy and the decorating was extroardinary! Nothing!
Traditional comfort with up to date facilities, warm welcoming staff and very good food.
The location is excellent, right at the heart of prime shopping outlets and 30 meters from all transport. The room was spotless, spacious and very comfortable.
Convenience Old and foul smelling