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We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
We were upgraded. Location to the town. Choice for Breakfast
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
Spacious room The bar was noisy but one had to consider that there was a wedding reception
nice and quiet in the bedroom
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
Excellent hotel, highly recommended
It was clean and comfotable. the staff were polite friendly and helpfull
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
Bars One bar closed early
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
Top hotel , great location . room spotless and modern , recommended all round .
Friendliness of all the staff
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
Staff were extremely attentive without being intrusive.
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
lovely meal -friendly staff
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
Staff were fantastic...rooms were very comfortable. Food amazing!
No draught beer
The relaxed atmosphere and friendliness of staff.
Food okay Reception - bloody slow. Bar - cold and slow servioce.
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
helpfull staff, good food, easy parking no
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
Freindly Staff Value for money size of room no bath
All facilities None
Room was clean & comfortable. Breakfast is great Location great. Bathroom needed some tlc and a refresh. Lack of full air-conditioning. Did have a built in fan of sorts.
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Reception did try to help with the problems I encountered. I had to move rooms twice because there was so much noise coming from other rooms. The first night I was woken three times - a crying baby downstairs first, then drunk people next door, then an argument on the other side early in the morning. Not the hotel's fault exactly and reception did try to help but at the end of the day the one thing you need in a hotel is to be able to sleep at night. The gym and leisure bit compensates a bit but otherwise there isn't much to recommend it. Avoid.
Polite and helpful staff Tv to complecated
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
Very nice hotel. The position was perfect for the LG arena. Only a few minutes walk. Would definately recommend it
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
Excellent evening meal in restaurant. Good service quick check in Very hot in room opened windows which helped us get to sleep. Room was clean and beds comfortable.
The staff are great and the food in the resturant was billiant. Easy 10 minute walk to Birmingham International rail station and NEC. Plenty of parking for the rooms available. Common areas have been updated and are bright, clean and plesant. Internet slow (but reliable) , room was a bit dated and bathroom needed a little TLC but clean and functional. some rooms are very close to busy A45 but more than adaque sound proofing as long as you don't expect to have your windows open, there is no Air Conditining so this can make regulating the room tempreach a balancing act.
They upgraded us to a fantastic honeymoon suite. Amazing!
The food at the restaurant was very good.
Wonderful place, wonderful grounds, lovely staff and the suite was amazing. no complaints!
Beautiful setting & decor. Large, well appointed rooms. Excellent food. Friendly staff. A really pleasurable experience. N/A
i liked the room. it was very nice and comfortable. the view and nature was perfect. the people are very nice. i had a very pleasant stay
comfy bed, spacious bathroom, quiet surroundings poor singage, flashing smoke alarm over bed, no window blind in bathroom, I also felt the interiors needed brightening up perhaps with more fresh flowers!!! or am I just being picky????
The standard of the rooms are excellent. A special mention should be given to the warm welcome given by the receptionist, very professional in her approach!!. A fantastic place to stay!!
Possibly one of the best hotel rooms I have stayed in! Lots of character with unique features and luxurious standard of finish. Highly recommended!
The rooms were excellent, the staff fantastic and the food out of this world! Shame it's so close to Birmingham International airport.
Comfortable hotel, good sized room and bathroom. Very handy for NEC. The food in the restaurant was expensive, and there did not seem to be any other option to the set price meal (ie bar snacks).
It was within walking distance of good shops, pubs and night life The bed,s were very hard
position of hotel
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
Convenience and location for the NEC. Excellant accces to Solihull shops.
Not alot poor reception service
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
Very nice staff Therooms are very dated - No double glazing so quite noisy and the TVs are very dated and often stop working.
The location Limited menu
Relaxing, Comfortable very well looked after, Very good food on both nights stayed. Hotel was fairly empty as booking covered the early part of the week
Location The plug in the bath in the room got stuck and was unable to drain bath.After reporting this to reception it took far too long for anyone to arrive to fix. This they couldn't do so i had to take a shower in another spare room the following morning. Evening meal room service was poor - quality of food very disppointing and very expensive for what it was!. Overall there was very little feeling of any welcome from staff and politeness was not something they adhered to. Hardly any appology for inconveinec with room
Bed was gorgeous and the grounds & setting very smart, but relaxed not applicable
Friendly, warm and attentive staff without being intrusive. Qualityof food excellant
pleasant surroundings room smelt of strong disinfectant
over-pretentious chef. excellent quality, but too nouvel cuisine
pleasent staff and very posh but comfortable hotel
Excellent rooms and facilities. The restaurant was particularly good.
I myself did not stay, I had booked for one of my bosses, but he came back strongly recommending the hotel for future use. Liked everything
Quite noisy location
Hotel room was tiny, also walls and carpet were dirty. funny smell in hallsway and lift. Bar staff were very rude.
location very good and very cheap and the staff are very helpful. The breakfast is very good. outdated furniture's and the room we stayed not was facing closed wall and very dark
I have nothing good to say about the experience except that the restaurant staff were friendly. It took 300 minutes of queuing to get a key and a further three ascents / further quesuing to get into the room as the magnetic strips did not work. Arrived early to be greeted simply with "You can't check in here" - no welcome or greeting. the most appalling service I have ever experienced in a city centre hotel, and for the price entirely unacceptable. Surly reception staff, overwhelmed by long queues and too few computers. Poor rooms small, dark, - wall paper peeling; paint rubbed off in bathroom
the only thing good about this hotel was the guy that night on the reception he was shaking from the stress ,but we got dealy with ,and then the day after we were un happy again as my room had bee re booked to some one esle and i was sent to a yob hostel to put in polite where i had to share a lift with a skin head gross
great location for shopping etc and near station no staff about at breakfast no tables cleared to sit at when one did appear they still did not seem on top of the job. lunchtime in bar was short staffed one person behind bar doing everything not enough seats.
Room was dark and dirty, matted ball of hair on window pane( which faced another room, no natural light) awful room lighting, i asked for more lights and they did nothing to help.shower had no hot water and water poured out from a crack all over the bathroom floor and the t.v did not work unless you fiddled with the exposed wires!! the only reason i stay in this hotel is the location to workplace.This hotel needs a very huge renovation.
The hot bath/shower The facilities are old and out of date. It is a Victorian type of hotel but the maintenance to this standard has not been effected at all. The odour and smells coming out of the rooms are horrible. There is a a need to change the beddings and sheets.
Excellent location - closed to all of the city's attractions, bars, clubs and shops No car park
Location, the price I stay here 3 or 4 times a month and there are always niggling complaints; 2 out of my last 3 early morning call requests didn't happen. Heating not turned on in my room until 3rd request; no iron in the ironing room (stolen!) but no offer to pop next door to Debenhams to get one. Location and price, plus a decent breakfast, save the day
Although it is located in the centre of Birmingham the hotelrooms were dirty and uncomfortable (old beds, bathroom below standards) Hotel needs compleet renovation
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
Great hotel Should be 5 star
Comfortable and well-equipped room. Ample and healthy breakfast. Easy to find. Easy parking.
Breakfast in our room no
friendly atmosphere no
Peace and quiet of rural location Lack of staff and open reception on arrival.
Fresh milk provided Website didn't make it clear that you needed to prebook continental breakfast. Hospitality basket had not been replenished from previous occupant so had to seek out someone for coffee etc. Was provided with cereal and milk for no charge as basket had not been replenished.Shower rather grimy.
The Limes provided us with a relaxed stay, a perfect room and a gorgeous breakfast. We will be definately staying there again.
The room was lovely and light and had a lot of facilities Staff were all lovely and helpful too Small refund made for staff entering my room while I was still in bed! No wifi which was advertised and a reason why I book hotels Tv reception terrible, most channels pixelated so badly you could not watch them Male staff walked in while I was in bed (on my own) apologised and left. Was a shock to me and he should have known I hadn't checked out.
Primarily its location. It was very quiet at night thereby ensuring a good night's sleep. The Limes is very dated and needs a bit of a refurb. Our room was far from clean.
Comfortable bed. Nice breakfast, very healthy.
very quiet - good access to the west midlands - friendly staff Ironically, no access to a hot breakfast
Great location for Midlands business trips, helpful staff. Its for the independant guest and perfectly suits our needs.
Convenient to Birmingham Airport! Great for early morning flight. They even gave us our b'fast in a bag the night before since our plane left before the breakfast opened. We have traveled a bit, but never in a place where we needed to insert our card into a slot to turn on the lights. Guess that is well known, however was not by us. Helpful housekeeper showed us. Very convenient to have USB charger for electronics.
Great location for airport and NEC events. Restaurant on site and bar open 24hours. Good for business, leisure or family stays. Staff friendly. Very accommodating and would definitely stay again. No noise heard from the airport. Our allocated room smelled of smoke and they changed our room immediately and apologised.
Spacious room for organizing repacking to travel. Sufficient places to sit at dinner for a single person. Excellent personnel response in replacing burnt out light bulb. Location wrt airport and railroad. Value based on my particular reservation was good. I was paying out of personal pocket. But I would return for the same price. No bright LEDs to disturb my sleep Nice breakfast. Nothing bad No sign if water in fridge is free (many hotels charge for this) I would like decaf earl grey for room to help sleep Burger at dinner. Glad that this was well-done. But the bun was very dry. Needed a nice sauce to make it all more moist and flavorful. Restaurant did not seem to know if a British beer: ale was available. Yes I liked the ale provided but the server did not know about it. It would be good if there are real British ales on tap instead of the usual corporate beers. Is it possible to get United miles for staying at Novotel? This Would influence my decisions. John Taylot
The staff very helpful
The location was excellent for the airport along with the quick tram link to the NEC and train station. The rooms were freezing!
Hotel as expected, staff very helpful, drinks and meals expensive but only to be expected on an airport site. Didn't have hotel breakfast as too expensive when you can get two good breakfasts at Frankie & Benny's in the airport for the same price as one in the hotel. Access to NEC and Birmingham centre.
staff was very helpful and friendly
I loved how convenient is was to get to the NEC and airport from the hotel. It was stress free and swift.
Proximity to Terminals and comfort of rooms. Check in and out times were excellent too.
quality of breakfast not as high as the last time I stayed with you three years ago. Sorry.
Room very basic and poorly decorated, no air con or fully opening windows