Overview

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Hotel Victoria au Lac

Via Generale Guisan 3, 6902 Lugano, Ticino, Switzerland
+41 91 994 20 31

€79+

Overall guest ratings

7.3/10 Good
based on 1,227 reviews

Review highlights

  • 8.7
  • 6.9
  • 4.7
  • 4.7

Good to know

  • Friendly service

Nearby

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    About

    Hotel Victoria au Lac is just 3.5 mi (5.6 km) from the airport and offers a shuttle. Guests looking for a bite to eat can check out La Terrazza Delle Stelle, one of 2 restaurants, which serves Mediterranean cuisine and is open for lunch and dinner. A nightclub and a rooftop terrace are other highlights, and rooms offer 24-hour room service and refrigerators.

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    AMENITIES

    • Parking
    • Complimentary breakfast
    • Free Wi-Fi
    • ATM on-site
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    7.3 Good
    based on 1,227 reviews
    • 8.7 "Location is great."
      9.3 "City centre within easy reach, said 93%."
    • 6.9 "Service is ok."
      5.2 "Only 52% thought the service was professional."
      5.0 "Housekeeping was ok, according to 50%."
    • 5.9 "Rooms are ok."
      6.0 "Beds were acceptable for 60%."
      5.0 "Only 50% said rooms were big enough."
      5.0 "Only 50% said rooms were clean enough."
      5.4 "Only 54% found the balcony ok."
    • 5.3 "Food is average."
      5.8 "Side dishes were satisfying, according to only 58%."
    • 4.7 "Not very comfortable."
      2.3 "77% thought it was too noisy."
      0.7 "Air conditioning was criticized by 93%."
    • 4.7 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 4.2 "Not very clean."
      3.8 "62% thought it was rather dirty."
      1.3 "Unclean dining area, according to 87%."
    • 4.1 "Breakfast is below average."
    • 3.9 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      0.7 "93% thought the facilities needed updating."
      1.5 "85% didn't like the architecture."
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    Overall rating

    7.2 Good
    based on 760 reviews
    • 8.5 "Location is great."
      9.4 "City centre within easy reach, said 94%."
    • 6.5 "Service is ok."
    • 5.8 "Rooms are ok."
      5.8 "Beds were acceptable for 58%."
      5.2 "Only 52% said rooms were clean enough."
      5.0 "Only 50% said rooms were big enough."
      5.2 "Only 52% found the balcony ok."
    • 5.3 "Food is average."
      6.2 "Side dishes were satisfying, according to only 62%."
    • 4.5 "Not very comfortable."
      2.2 "78% thought it was too noisy."
      0.6 "Air conditioning was criticized by 94%."
    • 4.4 "Not very clean."
      3.9 "61% thought it was rather dirty."
    • 4.1 "Breakfast is below average."
    • 4.1 "Bad amenities."
      4.1 "59% thought the building wasn't nice."
      1.6 "84% didn't like the architecture."
    • 2.4 "Horrible vibe."
      0.6 "94% criticized the unstylish hotel."
      5.0 "50% thought the atmosphere was somewhat friendly."
      3.6 "64% didn't like the unstylish hotel."
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    Overall rating

    7.3 Good
    based on 208 reviews
    • 8.6 "Location is great."
    • 6.9 "Service is ok."
    • 5.2 "Food is average."
    • 5.0 "Rooms are ok."
      4.7 "53% said rooms were small."
      0.5 "95% thought they were poorly maintained."
      3.0 "70% complained about the bathroom."
      0.5 "For 95%, the rooms looked old."
      1.9 "81% found problems with the furniture."
      0.9 "Air conditioning was criticized by 91%."
    • 4.7 "Value below average."
    • 4.2 "Not very comfortable."
      4.7 "53% said rooms were small."
      0.9 "Air conditioning was criticized by 91%."
    • 4.1 "Not very clean."
    • 3.7 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
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    Overall rating

    7.3 Good
    based on 257 reviews
    • 8.5 "Location is great."
    • 7.3 "Good service."
      7.9 "79% found the staff to be very friendly."
    • 5.3 "Rooms are ok."
      5.9 "Beds were acceptable for 59%."
    • 5.2 "Food is average."
    • 4.6 "Not very comfortable."
      4.8 "52% said rooms were small."
      2.4 "76% thought it was too noisy."
    • 4.3 "Not very clean."
      4.8 "52% said rooms were dirty."
    • 4.3 "Breakfast is below average."
    • 4.0 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
    • 2.1 "Horrible vibe."
      0.6 "94% criticized the unstylish hotel."
      4.5 "Unfriendly atmosphere, according to 55%."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Friendly service"
    data provided by TrustYou

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