|Top route||Guayaquil Jose Joaquin de Olmedo to Quito Mariscal Sucr|
|Top airport||Guayaquil Jose Joaquin de Olmedo|
Check in process was very poor. Employee had great difficulty checking in our two suitcases. Required three staff members to navigate. They could not get their credit card reader to use two different cards. Had to pay cash but they did not have change, employee provided change from her purse. Process took at least thirty minutes.
Pros: Customer service
Cons: LATAM has a policy of locking its doors 35 minutes prior to departure We showed up with 25 minutes left at gate and were denied accesses If this is their policy it needs to be stated somewhere since every airline in the world is different
Pros: Friendly crew and easy check-in. Comfy seats, and the entertainment was excellent. Food was top notch for a plane trip.
Cons: Another "nickel and dime" airline. Seat assignment and checked bag costs nearly as much as the flight.
Pros: Wi-fi infotainment, electronic boarding passes
Cons: Horrible boarding process, not enough carry-on luggage space.
Cons: The lounge personnel were incredibly unfriendly and so was the crew. The seats were just regular coach seats with the middle seat being left empty. Old plane w/ seats that didn't recline. Food was bellow standard
Pros: Mi reserva falló
Pros: The crew was very friendly and organized
Pros: Worst service Ever
Pros: The airline staff was rude, they lost my checked bag
Cons: Better service and a fast solution
Pros: We had no problems. Everything worked according to expectations.
Pros: The crew was very friendly.
Pros: On time departure and arrival.
Pros: Yes it was comfortable!
Pros: The crew was professional and helpful.
Cons: The flight was late and disrupted many people’s flight plans.
Pros: Crew was great.
Cons: Bus to boarding was too crowded.
Pros: Everything was very good.
Pros: Preboarding crew very helpful
Cons: Interior space very poor.
Pros: its Was on time
Cons: Front desks need to improve their customer services skills. The employees who work at the front desk checking bages were very unfriendly. I don’t know if its because I am a foreigner. as soon as I approached the front desk they gave me attitude.
Pros: Every one are very excellent
Cons: They are very confortable airline
Pros: Easy boarding. Staff were nice.
Pros: Clean, comfortable seats.
Cons: Better food selection, portion.
Pros: Seat was ok
Cons: No entertainment not even complimentary coffee even wanted money for a cup of water... Won’t fly LATAM if given a choice in the future...
Cons: We buy $530 tickets for one way, and was horrible trip, we need to checkin in Miami and we need to bring the baggage far away to conect with united! And repeated the tsa and so tired!
Cons: We didn’t even make it on the flight because they overbooked the flight. Our flight was to take off at 7:30, we made it to the gate by 6:15 and were told that we had arrived too late for boarding the plane. Absolute nonsense.
Cons: HAVE BUSINESS CATEGORY TO DOMESTIC FLYERS
Pros: They offered umbrellas to get everyone off the plane in the pouring rain. That is a first for me
On time, but unexpected fee and aborted Landing
Pros: I like that the check-in and boarding process was relatively smooth. Most of the staff at Quito Airport is friendly and accommodating. The waiting area was also very relaxing. The flight did have an aborted Landing, but it appears the flight crew handled it in a most expeditious and safe manner.
Cons: The airline hit us with an unexpected $20 bag check fee. It's not the worst thing, but I wish I would have known beforehand.