Hotel Residence am Hauptbahnhof

Steindamm 24-26, 20099 Hamburg, Hamburg, Germany
+49 40 280 0360

rate per night


based on 1,854 reviews
Hotel Residence am Hauptbahnhof - Hamburg, Germany
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Provider Nightly total

Good to know

Distance to city centre 1.1 km
Location rating 8.1
Nearest airport Hamburg
Distance to airport 8.7 km


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Show reviews that mention

breakfast was very good in 35 reviews
central station in 31 reviews
evevator in 3 reviews
free wi-fi in 6 reviews
good location in 47 reviews
ground floor in 19 reviews
immediate surroundings in 3 reviews
main train in 41 reviews
near all the shopping in 21 reviews
polite staff in 37 reviews
single beds in 6 reviews
small room in 68 reviews
staff were friendly in 42 reviews
steep stairs in 23 reviews
value for money in 19 reviews
  • Okay
    Nov 2019

    The ubication. The reception is open 24h

    The room was claustrophobic, it was distributed in the form of a corridor with one meter between the long edge of the bed and the wall. The windows did not isolate well from noise (not only cars but also drunk people screaming in working days at 3 am) nor from cold

  • Good
    Nov 2019

    The price is good and near to central station !

    The location radius is shady

  • Okay
    Nov 2019

    Location and convenience were great. The staff was nice and helpful in carrying my bag up a flight of stairs for me.

    I think there may be bed bugs at this hotel, at least in my room # 17. I did not check the bed when I arrived, I have become complacent, but when I woke in the morning I discovered several itchy bites and did see one rusty stain on the sheet, which they say is an indication. I did not realize that this might be a possibility ( symptoms) until after I left because I was there for just one short night, in- between trains. Before I discovered this, I would have given this place a very good rating....location and staff were great, a bit noisy at night but I sleep with an open window so it might not be an issue for others. The bed bug issue is a major concern and I will try to reach the hotel to notify them of the situation.

  • Poor
    Nov 2019

    Disgusting place. Disappointed that rates this as a 7/10 hotel, it shouldn't even be a 1/10. Totally misleading, this hotel is a scary place to stay. We made a huge travel faux pas in not doing our research here, if we had, we wouldn't have booked this hotel. The street is full of prostitutes and crack addicts, sex shops and drug dealers. As some online reviews say (as we later discovered) this area is not policed and is unsafe for female travellers and families. The hotel itself is really weird in layout, atmosphere and staff. We dragged our suitcases along its dark corridors and up its many staircases to our room which had seen its fair share of drama judging by the damage to the doors and walls! We had asked the guy on reception if there was anywhere he could recommend for dinner, to which he just said no. The next morning some guy came into our room to check something (didn't specify what), while we were still in bed! I was expecting cheap and cheerful but this so far from cheerful, a weird and scary place to stay and I definitely wouldn't recommend it to anyone.

    Terrifying location. Disappointed with for advertising this hotel as 7/10, it's a total dive in a disgusting area. People coming and going at all hours, banging doors and voices can be heard all night. If you're not kept awake with the noises in the hotel you can be sure the constant noise from the prostitutes and crack addicts yelling in the street all night long will keep you up. Some of the reviews from are positive which absolutely baffles me as I don't know what person would be happy to pay money to stay somewhere so awful.

  • Good
    Nov 2019

    The location is good, it is very close to the station and there is a lot of commerce around, at night some noise, but nothing bothersome. Spotless bathroom for what was expected, with hot water and clean towels every day. Room heating good. As for the staff, always willing to help.

    The room although good, we thought the mattress was not the best, some pain in the morning, but then passed. The TV some difficulties accessing channels. Access to the room was not as expected, one has to climb a few stairs, and was soon the first room of the hotel, where all guests passed through the day, and heard everything.

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Located in Hamburg (Saint Georg), Hotel Residence am Hauptbahnhof is within a 10-minute walk of Moenckebergstrasse and Hamburger Kunsthalle. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.



Free parking
Free airport shuttle
Free Wi-Fi
Air conditioning

6.9 Good

based on 1,854 reviews









Things to know

  • Great reception
  • Train station is close

Check in


Check out



Policies vary by room type and provider.


Free Wi-Fi
Laundry service
Room service
No smoking
24-hour front desk
Storage available
Concierge service
Laundry facilities
Pets not allowed
Parking (surcharge)

FAQs when booking at Hotel Residence am Hauptbahnhof

Where is Hotel Residence am Hauptbahnhof located?

Hotel Residence am Hauptbahnhof is located at Steindamm 24-26 in Mitte, 1.1 km from the centre of Hamburg. Arts and Crafts Museum is the closest landmark to Hotel Residence am Hauptbahnhof.

When is check-in time and check-out time at Hotel Residence am Hauptbahnhof?

Check-in time is 13:00 and check-out time is 11:00 at Hotel Residence am Hauptbahnhof.

Does Hotel Residence am Hauptbahnhof offer free Wi-Fi?

Yes, Hotel Residence am Hauptbahnhof offers free Wi-Fi.

Does Hotel Residence am Hauptbahnhof offer free parking?

No, Hotel Residence am Hauptbahnhof does not offer free parking.

Does Hotel Residence am Hauptbahnhof offer free airport shuttle service?

No, Hotel Residence am Hauptbahnhof does not offer free airport shuttle service.

How far is Hotel Residence am Hauptbahnhof from the airport?

Hotel Residence am Hauptbahnhof is 8.7 km from Hamburg. Hotel Residence am Hauptbahnhof is 98.9 km from Bremen.

Can you bring pets to Hotel Residence am Hauptbahnhof?

No, pets are not allowed at Hotel Residence am Hauptbahnhof.

Does Hotel Residence am Hauptbahnhof have a pool?

No, Hotel Residence am Hauptbahnhof does not have a pool on-site.


Hotel Residence am Hauptbahnhof - Hamburg - Building All photos (37)
Hotel Residence am Hauptbahnhof - Hamburg - Bathroom Bathroom (8)
Hotel Residence am Hauptbahnhof - Hamburg - Bedroom Bedroom (15)
Hotel Residence am Hauptbahnhof - Hamburg - Buffet Buffet (1)
Hotel Residence am Hauptbahnhof - Hamburg - Building Building (5)


Most popular landmarks

  • Arts and Crafts Museum 320 m
  • Hamburger Kunsthalle 0.7 km
  • Speicherstadt 1.3 km
  • Hamburger Rathaus 1.4 km
  • Internationales Maritimes Museum Hamburg 1.4 km
  • Miniatur Wunderland 1.9 km

Hamburg travel guide

Learn about Hamburg on KAYAK

Getting around

Hamburg 8.7 km
Bremen 98.9 km
Hamburg Hbf (s-bahn) 308 m
Hamburg Hauptbahnhof 0.4 km

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