The staff across the board were amazing! So attentive in every part of the hotel! We felt like pampered guests but it is very apparent they have made this their culture. Well done
4 stars
Cleveland Marriott Downtown at Key Tower
Photos of Cleveland Marriott Downtown at Key Tower
Overview
Experience the best that Cleveland has to offer at Cleveland Marriott Downtown at Key Tower. Offering a location matched by few others, our hotel is located in downtown Cleveland, Ohio, on Public Square, across the street from the Huntington Convention Center of Cleveland. Check into our hotel, which is steps from the Rock and Roll Hall of Fame & Museum, Rocket Mortgage FieldHouse, Great Lakes Science Center, and FirstEnergy Stadium. Settle into our spacious hotel rooms or suites, where plush bedding and stunning views of nearby Lake Erie await. Stay relaxed and focused in Ascend Fitness and Spa, a state-of-the-art, 20,000-square-foot oasis, or join us for drinks or a sumptuous meal in Il Venetian or The Greatroom. Host your next event at our downtown Cleveland hotel in one of our redesigned event spaces, including our stunning Grand Ballroom. Enjoy creative, inspired cuisine and thoughtful, intuitive planning partners committed to partnering on successful, memorable events.
Latest deals for Cleveland Marriott Downtown at Key Tower
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Cleveland Marriott Downtown at Key Tower
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Valet parking
- Flat-screen TV
- TV
Basics
- Wi-Fi (surcharge)
- Internet
- Wi-Fi
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Accessible by lift
- Adapted bath
- Allergy-free room
- No smoking
- Lowered sink
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by lift
General
- Executive lounge access
- Family rooms
- Seating area
- Interconnected room(s) available
- Sofa
- Lake view
- Lockers
- Telephone
- Carpeted
- City view
- Storage available
Services and conveniences
- Conference rooms
- ATM on-site
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24-hour front desk
Bathroom
- Raised toilet
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Parking and transportation
- Parking
- Valet parking
- Private parking
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Spa
- Spa and wellness centre
- Massage
- Spa
Laundry
- Laundry service
- Iron and ironing board
Things to do
- Gift shop
- Beauty salon
Family friendly
- Cribs available
- Kids meals
Outdoor
- Garden
Fitness
- Fitness centre
Reviews of Cleveland Marriott Downtown at Key Tower
8.4
Very good
479 verified ratings
Wonderful
269
Very good
63
Good
51
Okay
22
Fair
29
Mediocre
12
Poor
33
Summary of reviews
Guests say
Guests appreciate the hotel's location, noting its proximity to key attractions and restaurants in Cleveland. However, they express dissatisfaction with the service, citing rude staff members and unhelpful responses to inquiries. Cleanliness issues were also raised, with reports of hair in sinks and concerns about room upkeep. Many guests found the beds uncomfortable, impacting their overall sleep quality. Although some appreciated the modern decor and the free breakfast, the presence of ongoing construction and noise disturbances detracted from their experience.AI-generated from customer reviews
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8.2 out of 10
8 reviews
8.1 out of 10
7 reviews
All reviews
Pros (+) Staff was very helpful and engaged. Easy to get to from highway and parking was too easy to believe for downtown Cleveland.
Cons (-) After checking in at 5pm we where greated with a memo in our room informing us of a recent water shut off. We had BROWN water up until we checked out. We where also in a room that had what sounded like construction and music playing above us the entire night. I couldn’t sleep a wink with the loud noise. Disssapointed that I paid more for a city view room and felt with these issues.
Pros (+) Close proximity to every major item in downtown Cleveland. Easy walk to the Browns stadium.
Cons (-) This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty
Cons (-) We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the request for double beds specifically which was the simple request we had was met with a no problem and see you soon. The 3 Marriott women were very rude and said it wasn't their job. Stay at the Double...
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Pros (+) Comfortable and easy
Pros (+) Check in and check out were fast. Everything was clean. They make staying there hassle free.
Cons (-) Had booked this room months in advance. Called the week of our stay to confirm our reservation and notify them we would be a late check in. At check in they no longer had a room for us, and sent us to another hotel nearby where we were given a king bed for multiple people. The room was really expensive, and we ended up getting something less than satisfactory.
Location
1360 West Mall Drive, Cleveland, OH 44114
What's nearby
- Old Stone Church171 m
- Cleveland Public Library185 m
- Soldiers and Sailors Monument254 m
- Cleveland Arcade333 m
- Terminal Tower0.5 km
- Great Lakes Science Center0.7 km
- FirstEnergy Stadium0.7 km
- Rock and Roll Hall of Fame0.8 km
- Progressive Field0.9 km
- USS Cod0.9 km
- Greater Cleveland Aquarium1 km
- Playhouse Square Centre1.1 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Cleveland Marriott Downtown at Key Tower
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
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Value for money | 7.8 |
|---|---|
Distance to city centre | 0.3 km |
Nearest airport | Cleveland Hopkins Intl |
Distance to airport | 16.4 km |