Fine experience minus the AC that needed a tune up
Pros: Picking up and dropping off the car was straightforward. The process was simple, I selected the car online and picked it up nearby. The car had XM radio which made the trip to LA more enjoyable, and it drove very well.
Cons: The car we selected in SF had an AC that did not last but 20 minutes before it was blowing hot air. As a result, we had to detour in San Jose to the airport to exchange the car for a new car. It was difficult to find the car entrance at an unfamiliar airport. Once we did the car switch out was simple, though no additional services or upgrades were provided. We then left the airport and were stuck in rush hour traffic. This added 90 minutes to our drive from SF to LA, I was very upset but have since calmed down, I wish the AC had been tested prior to my pickup.
7 Oct 2016
Off Site Parking is a Hassle - location closes at
Pros: It was the only reasonably priced option.
Cons: Hertz customer service at the airport location was not great - there was no line and, without asking me a single question, directed me to use the kiosk where it turned out I needed to see an agent and wait in the line that formed after I had been sent to the kiosk.. I asked if I could return to the airport and they said no. My return was at 6:15 which meant the car HAD to be returned to the airport location. The agents at the McDonnell Road location (at the airport) were jerks.
27 Oct 2016
Cons: i've been given the car with lot of delay.
i lost my sd card with important files inside, and nobody wanted to help me to find it back.
29 Dec 2016
Difficult access to pickup point
Pros: We liked the car condition and the value for money
Cons: We booked the car from San Francisco airport. However the pickup location was in a place of difficult access, few kilometers far from the airport. We tried to change the pickup location but this was impossible. Also customer service (via phone) was poor and not helpful.
5 Jan 2017
Pros: By far the cheapest company to rent a car. We were really happy with the car's excellent condition and had a lot fun driving it.
4 Nov 2015
Cons: It took way too long to get my car. The whole process was not at all efficient and/or convenient.
10 Nov 2015
Cons: We were quoted about 65.00 and the end price was 165.00. Drop off they were short staffed and we had to wait a long time and the employee was very short with everyone. We observed her yelling at some people.
19 Nov 2015
Not where I want to rent from
Cons: I request and booked a car at the San Francisco airport for a good price. When I called the car company to add my Gold Member number to the reservation, they told me the reservation was not at the airport but at another off site location, so I had to rebook at double the price. Thanks Kayak!
16 Jul 2016
Easy easy pick up and dropoff
Pros: Car was good enough for our needs. Small but made parking easier. Person at desk was very helpful as my pickup location was not the airport even though that's what I put in.
Cons: Watch out!! Even though I put in sfo for the san fransisco airport it quoted prices for off airport and my reservation had to be changed when I got there. Fortunately hertz was accomodating and helpful with price. Could have been a mess.
16 Jul 2016
SFO Hertz / Might be off airport facility.
Cons: The entire process could have been improved. The reservation was made for SFO. But upon arrival at the airport rental center, I was informed that my reservation was made at a different (nearby) facility. A vehicle was sent for us, which again wasn't clear where to go and who would be picking us up. When we arrived at the rental location. People were lined up out the door. When we finally made it to the front and spoke to an agent, she added additional insurance even though I declined (she later removed the charges). The car that we were assigned was not readily available... They needed a vehicle or unit number and it took nearly 15 minutes to figure out this information. From the time we were picked up, until the time we actually took possession of the car was 45 minutes. Which is completely unacceptable. The car itself was very much near the end of its lifecycle. It was very beat up and needed a thorough cleaning (we had to buy window cleaner because the interior window surfaces were filthy). Somethings was also very wrong with the fuel tank (which I explained in detail when I returned the car). When pumping gas, it would continually "click" off as if the tank was full, although the tank was empty. Initially I thought it was that pump. But after stopping for gas 6 times (we drove a lot and the tank was small). It happened every time. Which indicates to me that it's a problem with that car. It was a combination of issues that created a bad experience. If it was just one issue, I wouldn't even fill out the survey... But this entire car rental process was unpleasant. And I will not rent from Hertz when I'm traveling to SFO in the future. A lesson hard learned.
Pros: Nice car, clean, drove well. Plenty of trunk space. Only problem was getting the gas cap to open and same problem with the trunk. Otherwise couldn't have been happier!
1 Oct 2016
Wrong location double the price
Pros: When is search for a car for my trip to San Francisco and typed in SFO as the city I was surprised to find when I landed that the pickup was not at SFO was not reachable by Bart or the air-train. My only option would be to take a cab for probably $20 each Direction not to mention they'd be annoyed and having such a short trip after they'd waited in line. The price quoted was $78 total for 2 days which is great. But because I had to basically rebook it to get a car to and from SFO the rate was more than 130 and with all of the extra airport taxes AirTrain tax in tourist tax it was over $200. Unlike the inclusive quote that I be given for the other location. The manager was helpful and got it down as low as she could but this is far more expensive then the kayak price I was quoted
Cons: See above
17 Oct 2016
Pros: Able to upgrade to better car.
Cons: Location-no shuttle from airport.
31 Oct 2016
Charged for gas even though the tank was full
Pros: The car was clean, gas efficient and reliable.
Cons: Expensive to rent, plus I was charged $90 extra for gas charges even though I had filled the tank before drop off. It took two weeks to get the credit back on my account after providing backup for the the gas purchase and waiting for the manager to get back to me on the charges.
12 Nov 2016
Pros: Great service all the way through!
Cons: Everything was great!
5 Jan 2017
Pros: the price for picking up off the airport was significantly better.. super close by.. $20 cab ride to save hundreds of dollars