Cons: When I asked if I could pick up the vehicle an hr earlier than scheduled, it took 4 phone calls to get someone at the location to answer the phn. I was able to get the vehicle early but it meant I had to go to another budget location for the car. Upon my return, noone was at the counter working even though they were "open:" and I waited an hr before giving up and leaving the keys in a drop box. Also, Budget charges an additional full day of feesa if you come bk even 30 min past your original rental pick up time!
3 Dec 2015
Dirtiest environment ever!!
Pros: The minivan itself was comfy, and the manager of the rental office was easygoing (also very poor customer attentiveness overall).
Cons: The office was filthy, dirt on furniture, floor, all surfaces. It is a ramshackle, tiny office with no working toilet (my two year old needed to pee!), and my kids literally touched the door and windowsill & had black hands!
The service manager was on the phone when we arrived, didn't even acknowledge us with eye contact until the phone was replaced, then said, "I'll be right with you, this is an important call," and disappeared with his cell phone into a back room. There was nowhere for my kids to be safely and the office was SO dirty! Gravel parking lot directly out the door with large rental trucks coming in and out...scary for children. Then when he came out he was reluctant to expend any effort...the minivan had huge damage spots "Well, it's a rental car," he said. The interior was dirty too. There is NO short or long term parking on site, so I had to put car seats in while huge trucks are arriving and leaving. He didn't show us anything about how to work the seats, song was there for an hour and had to go get him twice to explain things. Then had to drive around the corner with my own car to search for street parking...horrible. Drop off was bad too - he literally just took the keys, but didn't do a damage check in front of me and I'm afraid he'll claim things that I didn't do because the whole operation there is chaotic and seems sheisty. And we hardly saved any money for all the inconveniences.
10 Apr 2016
Pros: I was able to pick up a car quickly in town and the company was willing to come get me during business hours.
Cons: The drop-off at the airport is extremely inconvenient. There is no public transport to that location. The pick-up was in one place and the drop-off was in another which is a major hassle with all rental agencies that use this situation.
21 Jun 2016
Pros: Brand new vehicle. Excellent customer service at point of rental
12 Sep 2016
Too many up sales.
Pros: Convenient location and unlimited miles.
Cons: They try too hard to up sale you. If you refuse the up sale offering they use a negative psychological sales remark like "is that too much for you"? If you refuse all their up sales, they assign you the worst car on the lot. The car I received had a very bad hesitation when accelerating from a stop and had terrible road noise.
18 Dec 2016
Place was closed
Pros: I like the online service. It's intuitive and efficient.
Cons: KAYAK allowed me to book a car rental at 12 at Budget Car Rentals on 2800 Broad St, San Luis Obispo 93401. However it did not take into account that it closes at noon. I had to go to a different location only to find that my debit card would not work because I have not yet opened a credit account with my bank. If it wasn't for Enterprise, I would not have been able to drive to San Jose and get on my flight.
28 Dec 2015
Worst rental experience ever.
Cons: We were the only people at the rental desk, and it took over a half hour to get the car. The poor counter employee had only been working for a day or two, but was left on his own on Christmas eve, and had no clue how to rent a car. When we finally got in, the car reeked of marijuana, the seats were stained, and it had less than a quarter tank of gas in it. We didn't have the time to go back and argue, so we had to drive to our house with the windows rolled down to keep the baby from getting stoned. We returned to the airport later in the day to exchange the car for another. The manager did give us a 15% off coupon for our next rental, although I'd be pretty dumb to take him up on the offer.
17 Feb 2016
Pros: Available, easy to pick up. No problems
29 Apr 2016
Customer Service & Safety Issue
Pros: Car was clean - no problems.
Cons: Wait time while clerk assisted another customer, left counter to walk customer to inspect car.
No customer assistance to inspect car - handed keys, given general direction to parking lot with "oops, parking spot not indicated, you'll need to check license plates. If you spot any damage, drive the car back to and let us know."
Found car in dark, non secured parking lot, alone, with two bags - startled by sudden appearance of another person.
Clerk assisted next customer with walk to parking lot.
Pros: service and the agent was very helpful. car was great easy check in at airport THanks
18 Jul 2016
Cons: No window washer fluid, I bought some.
The inside front windshield was very dirty.
5 Aug 2016
Rogue rides well
Pros: The acceleration on the rogue going through the hilly roads
Cons: I wasn't informed that I didn't have unlimited miles
8 Oct 2016
Pros: Great customer service. Great car options
18 Oct 2016
Pros: The employees at this enterprise were exceptional!! When we first arrived they were very welcoming. While they looked up my reservation they asked us what were our plans and made nice conversation. It seemed like it was a busy day for them since we had to wait a few minutes for our rental and they ended up giving us a free upgrade. For the 3 days we were there we never had a problem with the car. Upon returning the car, Mike offered to get us a ride to the airport free of charge but our flight was until much later so he allowed us to keep the car until our flight again free of charge and told us that we can return it to the enterprise at the airport which made it so much easier for us. It was a very pleasant experince renting from enterprise.
19 Sep 2016
great service and convenience
Pros: They were quick to fix my reservation error and we were on our way.
23 Nov 2016
Pros: The staff is friendly and the return process was super easy.
5 Dec 2016
Pros: I like the fast service
Cons: Thr cost of the car said it was gonna be 50 and they charged me 97 ridiculous
Cons: The location on the website is WRONG. Totally unacceptable. It took me an additional 10 minutes to drive around confused, park, look up the phone number, then back track to the correct location.
Ford Focus = terrible car
1 Oct 2016
Cons: Car wasn't clean inside. Some trash left from previous renter I supposed.
26 Dec 2016
I would go elsewhere
Pros: Pick up and drop off was very easy. Car was clean.
Cons: Car was not in good shape mechanically, and the customer service was unfriendly.
Cons: They need to get their pricing right. I was quoted a price online. When I phoned up to confirm the rental they gave me a different price if I picked it up across the street at the Hertz office. When I got there it was another price. Then when I got home it was the price I signed for plus $200.00. Mad Now. I called up Hertz and they told me it is for a deposit and it was refundable. Really where was that in the contract. (Not) When was I told that (never).
I rent a lot of cars maybe not again from Hertz.
30 travellers who hired a car in San Luis Obispo gave the car agency they used an average rating of 7.4