Pros: They expected me and had car ready. Took less than 5 minutes at the counter for me to get keys and be on my way. Dave was great!
Cons: Cold weather in MN
22 Apr 2017
Pros: very convenient location
22 Sep 2017
Pros: The rental process was smooth and the car preformed well.
16 Jun 2017
Pros: As above
22 Jun 2017
Awaiting a refund
Cons: I rented the car on June 8, 2017 for a school event to be paid for by my school district's Visa card. Enterprise would not accept the car initially because it didn't have my name on it. Understandable, however, I was informed once the vehicle was returned, I could pay the amount with the company card and my own personal account would be credited the refund. It is now June 22, I have called twice and written an email to the manager, Matthew Halford. I have not received a return call nor have i received an email response of my complaint.
30 Jun 2017
Pros: Accommodating, friendly, helpful. Great car. Easiest pick-up and drop-off experience I have ever had.
Pros: Pickup and dropoff were easy, the car was clean and well maintained.
Cons: When I picked up the car, the agent didn't mention their "EZ Fill" fee to me, so I thought it was optional - turns out it's not. If the car is driven fewer than 75 miles, and you are gracious enough to fill up the tank but don't keep the receipt, you get hit with a $13 fee. That's pretty shady.
Cons: Hertz failed to hold our reserved vehicle, forcing us to shift from full-size to compact equipment. We were flying from Florida which was in the midst of recovery from hurricane Irma. In addition, we experienced delays in Ohare, unable to notify Hertz. I worked for IBM for 33 years, rented Hertz vehicles dozens of times, and will NEVER rent from Hertz again!