Cons: When I showed up at the rental counter, they said they had no cars and couldn't do anything to help me since I had not prepaid for my rental. Fortunately there was another rental car company close that had cars or I would have been stranded.
17 Dec 2016
Cons: Car was not available and had to get a different company upon arrival.
11 Mar 2017
Return to Lynchburg airport
Pros: I liked how easy it was to drop off and how nice they were..very clean place..
Cons: Nothing...everything was good
31 May 2017
Cons: I've tried to call local number numerous times because I left something in the car. No one answers and I've called 10 times during office hours. Office was closed when I dropped off.
18 Apr 2016
They lost my reservation
Pros: Absolutely nothing.
Cons: They lost my reservation. The store wasn't staffed during business hours (the doors were locked and a number was posted on the door). When I called, they said they closed early because they ran out of cars and accused me of making up my reservation.
25 Jan 2017
Pros: The car was clean and well maintained. Comfortable for 4 people and the luggage for 4 people. Trip was fast and furious because of a family death. Car was good on gas and very comfortable ride.
Cons: When I arrived at the small rental office I was told my car was no longer available because I was more than an hour late. Even though I had reserved the car with a CC. The clerk was not overly friendly and acted as if she was doing me a favor by looking for another rental in a full size car. I most likely will return to Enterprise for my future car rental needs.
Pros: Pick up was the quickest yet at this location. Very pleased.
9 May 2016
Unprofessional and unhelpful
Cons: My father in law made a reservation for me and entered his credit card information, as he was the one paying for the rental. I got to the rental booth at the airport and was denied the rental because I didn't have my credit card. The associate was not understanding at all of my situation and simply brushed me off and sent me elsewhere to try to rent a vehicle.
14 Mar 2017
Cons: They didn't give me the fine print til after I purchased telling me no debit cards.. still waiting on a refund after having to scrap a car rental in exchnage for a place ticket
14 Mar 2017
Courteous and fast service at Lynchburg, VA airpor
Pros: The agent quickly informed me that even though all of the available car types I had reserved were rented , I had two safe SUV's to choose from for a free upgrade. My husband's back has been giving him trouble, so the upgrade was a wonderful bonus for us and kept us in our budget.
Will tell others of the fast and courteous service.
11 Apr 2017
Charged extra hours at counter
Cons: Our flight arrived early. We were charged an extra hour for picking the car up early and charged another hour because when we scheduled the car we chose the wrong departing flight time.
28 Jun 2017
Pros: I had to change the pickup location last minute. It was painless, even pleasant. Return to original location was very easy.
Cons: On hot humid days there was a slight cigarette smoke odor.
5 Jul 2017
Cons: Tire had bulge and couldn't get replaced or new car type
Pros: Checked in at Lynchburg. No wait. Quick Service.
Cons: Car had cigarette smell.
20 Apr 2017
Pros: Recommended a upgrade which I took advantage of. The Maxima was a incredible and comfortable experience for the 6 1/2 hour drive. The car exterior was washed.
Cons: The interior of the car was not cleaned. Fingerprints were all over the back seat windows. Food wrappers were present in the car. The car seems to have needed maintenance as well. I was picking up some road noise from the rear axle and I also heard a bang sound when I took left turns coming from the rear as well. I did not feel the car was safe as it needed to be.
10 Jun 2017
Horrible Customer Service.
Pros: The car worked and was clean.
Cons: Lynchburg rental was just as bad. Horrible customer service. Was told I could go to the employee's job for her with checking the car in or I could leave my number and e-mail address and she could get to it later but there might be a late fee.
Will not rent from either location again!
1 Sep 2016
Pros: Car was clean; good gas mileage.
Cons: Pick up was supposed to be at 8am but because only one staff member was there and she was dealing with a customer who was renting a moving van, she couldn't even start helping me until 8:30. Then she couldn't find my reservation. The delay caused me to miss one of my meetings.