Pros: We rented a car from Hertz for two weeks on the Big Island. I called up to say that I would be there to pick it up later than I had thought. They worked it out perfectly for me and even told me that since I had booked, there was a special and they gave me that. It saved money and the car was almost brand new! Win-win!
Cons: There was nothing not to like!
20 Mar 2017
Cons: The car I reserved was not available. I was offered a compact car instead of an SUV, which would not fit my family of 5. I cancelled the reservation and walked to a couple of nearby rental companies, the second of which was able to help me.
2 Mar 2017
Easy to rent, quick
Pros: We were able to rent on very short notice from Hertz at a good price. Car was available and pick off and drop off was quick and simple.
Cons: We rented the car for two days and two hours and I didn't like that they charged us for three full days of insurance. Also, we had to return the car a little late due to timing conflicts and were charged a fee of $10 even though I called and tried to adjust the return time. We were charged a $10 fee just for the processing of the change which seems ridiculous. Took the lady 10 secs to adjust the drop off time and somehow that equals a $10 processing fee
13 Mar 2017
Wouldn't do it again!
Pros: The car was fine, no disappointment there.
Cons: It took 2 1/2 hours standing in line to get the car! Not nearly enough competent desk people to deal with the waiting line.
23 May 2017
Pros: Ease of returning vehicle.
Cons: Waited in a very long line to pick up our vehicles. Person that helped us was very nice and courteous, but the wait was quite long.
3 Oct 2016
Worst car rental experience
Cons: My flight arrived early and I slowly made it to Hertz. When I got to the counter I was asked to pay a higher rate than my reservation stated. When I questioned the agent about the price I was told that the original time was noon and since it was 1030 I would need to pay for an additional day. I said I would wait until noon then. The agent said no we don't want you to wait its onlt about sn hour enjoy the island. Off ai went and when I returned the car I was charged for an extra day because it was returned at my reservation time of noon and I got the car at 1030. I was never told to return it earlier than my reservation ststed or I would incur additional charges, and a whole other day is ridiculous. I will not use hertz again.
8 Oct 2016
Pros: Cheaper than other rental companies in Kona
Cons: Chevy Spark was a horrible car and dented around. Car remote was not working.
15 Oct 2016
Pros: pick up and drop off went off without a hitch, even though they were in different locations.
24 Oct 2016
Hertz Rental from KAYAK
Pros: My experience with Kayak with a Hertz auto rental in Kailua-Kona was awesome. Reasonably priced and good inventory even with the Ironman taking place on the island. I will definitely keep Kayak at the top of my list when booking in the future.
Cons: I liked the intermediate sized auto that I reserved. And, Hertz's service was exceptional.
7 Nov 2016
Cons: We were given a car that had obviously just been in an accident. Had to stop at pickup and point out all of the dents. Should have taken car back at that time. Immediately into out vacation low tire light came on. Then had an almost flat tire that your roadside assistance was going to be kind enough to charge us to fix. Fortunately some nice men filled tire with air from their truck. No thanks to Hertz.
Pros: The Alamo service was great. They were fast, pleasant, and easy to work with.
Cons: The car was HORRIBLE. I choose a Hyundai Volester - and it was TERRIBLE worst car I've ever driven. Looks like economy only has terrible p.o.s. cars :(
29 Oct 2015
Pros: First off, I was greeted with a warm smile and welcome after getting off plane by Talalelei Uli. In a world where customer service is met with complacent, non trusting and non enthused employees, Tala was very warming to myself and my pregnant wife. He was wonderful in helping us and did his best to find a great deal on an upgrade. I sincerely give my upmost praise for Tala and the whole group at Alamo Honolulu. Thank you
Cons: Were out of convertibles but otherwise the experience was great. Ended up with a wrangler 4 door.
8 Nov 2015
Pros: Returned early one day and charged us less
14 Nov 2015
Cons: Inside windows dirty
22 Nov 2015
Pros: Dropping off was easy. Car was clean.
Cons: I went there initially without a reservation through kayak and they told me they only had minivans and h2's for 59-69 and I asked about all those compact cars and midsized cars they had in the lot. Lady said they didn't have any. I get out of line and go on kayak.com and go back up there to another lady showing the Listings of all the compact and midsize cars and she said she never heard of the site and they don't have any of those cars. She also told me that's all they have and if I reserve through kayak she's not making any promises I'll get it. I get out of line, reserve it and walk back up to the original lady and the whole time she tried to upsell me to the h2. I said no and I want a midsized car. I go to to the lot and see about 14 midsize cars I got to choose from.
I didn't like the fact that 2 different ladies lied to my face saying they didn't have any of the cars I was looking for. I just had to call them on their bs which I shouldn't have to.
2 Dec 2015
Quick easy rental
Pros: Quick check out and in
Friendly office staff
Cons: Car selections,limited to GM products although website had other brands. Lot staff were unfriendly.
10 Feb 2016
Car rentals are the downside to travel
Pros: Shuttle person prompt and helped with baggage
Cons: Clerks are not friendly, however, I think if you clearly spelled out ALL rules & guidelines on your confirmation email, it would help eliminate the irritation at checkout. Things like its extra for spouses to both drive, the spouse that's driving must pay with their own credit card (we don't like to bring all of our credit cards for safety reasons), etc. expectations. You also should not let 3rd parties book, if you don't like it when they do. It seems we encounter unfriendliness due to booking through kayak.
11 Apr 2016
Minivan in Paradise
Pros: The ease of the check-in/ check-out process and the value of the rental. The shuttle drivers were polite.
Cons: The shuttles were full and we had to wait both times for a second one to arrive. The outside of the van was clean. The inside was vacuumed but had not been wiped down or QC'd.There was sticky stuff finger painted on the side window and something spilled on the side of the door and seat. The front window was covered in a layer of dust that made it difficult to see clearly.
20 Jul 2016
Pros: awesome staff, very friendly, got us in and out very quick, so much appreciated
Cons: I reserved a full size SUV and was told it would cost more for Third row seating. I paid double
2 Mar 2016
Pros: Personnel at the customer service phone were very helpful.
Cons: When we arrived, they did not have the car we wanted so we had a huge suv. We had to return to the airport for another car the next day. That required approximately one hour of our time for the round trip. The second car we had was fine until the ignition switch was not working- another hour. They, once again, did not have the car we wanted despite the fact we were told told over the phone they had what we wanted. They upgraded to a smaller suv which we, once again, did not like. We realize the ignition switch was not their fault. When one is on vacation, they do not want to waste time with cars.
4 Mar 2016
Pros: The service at the counter was great. I had to change vehicles to a larger size but the cost for the SUV was as it was when I had searched Kayak before I left on my trip. Staff at Dollar was great.
25 Mar 2016
Pros: I purchased the special mystery car thinking we would be given the smallest car possible, but we ended up with a minivan. Score!
22 Apr 2016
The sales clerk was super deceiving about upgrades
Cons: Customer services and rates.
24 Apr 2016
Pros: In all honesty, nothing. There was not a thing we liked. It was not what we were expecting.
Cons: not what we wanted, way over priced, misleading on the Internet because we thought we were only paying $240 and ended up having to pay $730!
30 Apr 2016
A bad experience
Cons: They offered a special car, what they gave me was a mini van ,they charge extra for economy car . I asked for an economy car. I didn't get what I asked for,
They charge for additional drivers
The other car rental a cross the street didn't charge extra for additional drivers
5 May 2016
Pros: Fast pick up and drop off. No forced upsale...
8 May 2016
Pros: Easy reservation online, no wait at pick up counter or for shuttle and quick return. Received a brand new SUV for $125 less for the week than the special sale Avis was offering. All in all excellent Value and very good customer service!
Cons: The car was very beat up, dings and scratches everywhere, and it drove poor like it needed power steering fluid. The wheel also made a lot of noise and brakes squealed.
17 Jul 2016
mini vans are TOO expensive
Pros: I love the space of a mini van for my family
Cons: The fact that rental companies GOUGE people who need this for their families is criminal. Why can one rent TWO $20K cars for HALF the price of ONE $30K mini van? This truly represents the dark side of capitalism, and families are the ones that have to pay - sad.
14 Oct 2016
Pros: I have to say thank you to Phong, i hoped i spelled that right. He and his employees where a class act and treated us very well. They went above and beyond and made our first trip to the big island that much more memorable. Would use them again for sure. Thank you
20 Oct 2016
Pros: The customer service was exceptional...so friendly and helpful! Our friends, who had rented from Dollar, drove us to the airport and we were with them when they dropped their rental off. The customer service rep at Dollar was unkind and uninterested in their rental experience, which was the total opposite of our experience with Enterprise staff.
We'll definitely use you all when you're back in town next year.
29 Dec 2016
Cons: They wouldn't give me a ride back to the hotel or anywhere for that matter after i turned the car in
11 Jan 2017
Pros: Jordan at the Kona site was very helpful.
12 Jan 2017
Pros: Fast check out
Cons: They charged me an extra $40 because I went to the airport location instead of off site location. Our plane was 2 hrs late and the off site place had already closed and it was a Saturday. The off site closed at 12 and closed on Sundays! It was not your fault our plane was delayed two hours but they charged us anyways. Very very disappointed. We also got dayed 2 hours and 5.5 hr flight with a 1.5 year old and we hadn't eaten all.day! I was not happy about the price change! I will not rent from enterpise again because of the extra fee when it was not our fault.
15 Jan 2017
Pros: They helped me to extend my reservation, they do drop off at near locations so they can help you to go back to your place or hotel if it near by check with them before hand and I believe they will work something for you
18 Jan 2017
Pros: Price was much lower than renting at airport. Car was clean, ran perfectly, and was ready when we needed it. It didn't cost much to leave it at Hilo airport.
24 Jan 2017
NO "Pick you up", get yourself a taxi.
Pros: Agents were friendly.
Cons: Pick up transportation was specified at time of booking but was not available when we arrived, taxi cost $35 to Advantage office. This was not the first time something like this happened. "We'll pick you up and drop you off" their slogan is not true.
Car was poorly washed with many missed spots over a square foot in size of mud and dirt. The interior was passable. Car was older model well used.
Cons: That there was a cleaning fee, we dont know to any level they consider a car is dirty
19 Oct 2015
Easy to book
Pros: Service at front desk at Budget was outstanding..
18 Nov 2015
Cons: Needed a weel alignment. The tires were in very bad shape. The AC did not work correctly.
28 Nov 2015
smaller car than expected, use AAA instead if you
Cons: "standard" car was a buick verano which is much smaller than the toyota camry that was standard on oahu.
we locked our keys in the car and called budget customer service and asked for help but they didn't send any info for over an hour, so we called and cancelled and called AAA instead. today over a month later i got a notification that they charged me $55 for the roadside service that I NEVER USED. I will be calling to complain and get my money back. it's ridiculous that they don't keep good enough records to show that i didn't use the service and nobody ever actually showed up. AAA charged me nothing (I already had a membership which costs $49 a YEAR) and was much more responsive than Budget.
7 Dec 2015
Slow service, car was full of roaches!
Cons: Slow service and car was full of roaches!
14 Dec 2015
Pros: The most seamless car rental ever. Zoom zoom zoom.
29 Dec 2015
It was OK but not better than other companies
Pros: It was an OK experience. Car was not new, but not old either.
Cons: (1) The lady told me they don't accept AAA. (2) Car needed alignment work. It started shaking when running over 60 mph.
4 Jan 2016
Car was not ready
Pros: The car was clean.
Cons: The car was not ready for many hours after I specified the pick up time. The company pressures customers to buy their insurance which was almost half the cost.
9 Jan 2016
Pickup Process could be seriously improved
Pros: Car was clean. Staff was friendly and helpful. Just need to improve pickup processes.
Cons: Pickup process everyone was in the same line. No chance to expedite the process before hand online. Had to wait 45 minutes behind tourists who didn't know what they wanted. Ended up being late for appointment. Would have taken any car.
10 Jan 2016
Cons: Terrible check in service, three agents behind desk all talking with each other - waited 10 minutes for service, only person in line. Car was very dirty.
Pros: Upgraded to an eight passenger Nissan Armada for my family of 6. The SUV was impeccably clean and very comfortable. It made Our long drives along the south Kohala and kona coast very enjoyable. Quick pick up and return, no complaints there.
Cons: Little bit pricey but the positives overshadow the cost.
9 Dec 2015
Pros: Car was fine, fee schedule was terrible without notification of extra charges.
Cons: What is a $100 Service Facility fee? Car rental companies are the most unfriendly business to consumers. Undeclared and unreasonable fees are outrageous and I feel taken advantage of every time I rent.
14 Dec 2015
Cons: thrifty is the worst. I will never use them again. We rented a jeep wrangler for a vacation in hawaii and when we arrived, they upped the price $25/day. Upon return, we were dropping off the car and they told us the price was going to be $850 for 4 days, when it should have been $450. They said because we were 20 minutes late for our drop off time. And they NEVER gave us a drop off time. After stress at the counter arguing with person there, they honored our original rate. I didn't need this added stress right before a flight. Also they barely offered to show me how to take the top of the car off when i rented it because it was a convertible. Bad experience.
20 Jan 2016
Pros: Car was good. An Altima. Clean.
Cons: fee not disclosed or discussed for second driver is main issue.
Claimed road bad needing bigger car but roads were good is far lesser but honesty pays over long haul.
5 Feb 2016
Won't use them again.
Cons: Got pressured into upgrade when we were tired and trying to get to our rental. We weren't the best customers but it felt like a challenge for the rental clerk to get as much out of us as possible. Mislead us on cost of upgrade - never again!
14 Feb 2016
Pros: The car.
Cons: The service at Thrifty. I accidentiy reserved the car for 1 day later than when we needed it. They didn't have the Jeep ready so we were going to need another car for 1 day until the Jeep was ready the next morning. My wife was there by herself and the completely took advantage of the fact that she is a female. They tried to charge her 600 dollars saying she could just keep that van for the whole time instead of the Jeep (which I rented for 250 for a whole week). They also charged her 100 dollars over any of their online rental fees for the 1 day. Once we got the car, all things were great. I just do not appreciate them taking advantage of a female who was picking up the car alone, while I was flying in from another city.
28 Mar 2016
Friendly service - nice car for the price
Pros: Agent at the pickup was very helpful. Drop off was quick and efficient. Car was low mileage and clean. Great car for the price.
2 May 2016
Okay to Bad experience
Pros: Fast and polite Check-in
Cons: Not so clean car, rude checkout (indian guy)
21 Sep 2016
Cons: They refused to give me the car I reserved and insisted I had to take a minivan instead or pay a significantly increased rate. Not acceptable. They didn't have anything even close to what I reserved.
Payless maintenance on their cars needs to be incr
Pros: Ease of pickup
Cons: Bald tires on the car
9 Mar 2017
If not for the bugs...
Pros: Ended up driving 2 nice cars during my week in Hawaii. Both were well appointed and comfortable.
Cons: The first was very nice, but was infested with bugs (due to the environment, not the car or people) and I had to turn it in for a different one. The second was said to be an upgrade, but was not as well appointed, had less power, and wasn't as comfortable, however it was still nice. I was told I would be discounted a day for the inconvenience, but that was not reflected on my bill. When booking, I repeatedly changed the turn in time to 9 pm, but I was still charged a late fee when I dropped it off... at 9 pm.
29 Mar 2017
Car in Kona
Pros: We feel like we got a good value for our money. The car was pretty new and served us well. We did a lot in our visit and it performed well especially on our drive to Hilo which is a big drive over mountains.
Cons: The car had just come out of the wash and was still very wet when we received it. It would have been nice to have it dried because it never looked very clean on the outside. Towel drying always helps get what was missed in the wash. The inside barely had anything cleaned. It needed better vacuuming and wipe down.
23 Dec 2015
Price Higher Than Kayak Agreement
Pros: Airport pickup.
Cons: The cost of the rental was higher than what was quotedon my Kayak agreement.
They said it was higher because tax was added???
Kayak had already added taxes ?
If you do not have a receipt for a gas purchase they will "fine" you when you turn the car in (although tank is full)
3 May 2016
Terrible service, terrible junky beat up dirty car
31 May 2016
Not bad if you dont mind roaches...
Pros: It did the job, had pretty awesome gas mileage, and allowed us to go all over the island to see what we wanted to see.
Cons: Pretty quickly after picking it up we started seeing bugs, and only saw more and more as we went along. They looked like baby roaches, which was completely disgusting. We didn't have food in the car or anything and still we were seeing them crawling all over! We called Payless and they gave us a new car without issue, which I appreciated, though it sucked having to drive all the way back to the kona airport, which was nowhere near where we stayed. Unfortunately, the first thing we saw when we opened the door to the replacement vehicle, was another roach. We decided to just suck it up and take the car, as we had already wasted a lot of our day driving up there, and honestly, sometimes in Hawaii there is just no avoiding the roaches, but it was very disgusting and I really think Payless should take measures to avoid this in the future. As for me, I won't be using Payless again.
18 Jun 2016
Cons: Extra charges for the drop-off time
2nd rate customers of Budget Car Rental
24 Jun 2016
Great price on upgrade
Pros: Upgraded to new Mustang GT convertable for +$20 a day. Car was new and clean. Slight problem with getting the upgrade in the "system" but turned out fine
8 Dec 2016
Cons: The lady who helped us was just plain horrible.
19 Dec 2016
Pros: Great car. Drop off was fantastic and quick. Very clean, new car.
Cons: We were unaware of the additional driver fee until we picked up the car.
Pros: Rented a Camaro convertible. Good thing it was a convertible because our luggage wouldn't fit in the trunk. We had to put it in the back seat (after putting the top down). Otherwise, a pretty fun car... A bit on the old side (30,000+ miles). Would definitely consider Avis again.
27 Mar 2016
Pros: Not much.
Cons: Car was dirty, had 40K+ miles and some of the electronics would only work sporadically. Also it took 30 minutes to get the car with only four other customers at the desk at that time. They were three people behind the counter and it took them that long to get five customers out the door.
24 Sep 2016
Pros: Short line for Avis members.
Cons: No car ready when I arrived.
Car had tape residue marks over all door and trunk seams.
Car was so under-powered, it was scary driving it. There are many steeply graded roads on the Big Island. The car slowed to 20 MPH trying to ascend some of the hills.
21 Feb 2017
Pros: Staff was friendly, car was clean.
Cons: The line was long.
3 Mar 2017
Cons: I had a flight delay in Seattle on 1/29 and contacted Avis to advise that I would not arrive until the 30th. They would not extend my pick up date and I had to create a new reservation at a higher rate. What had been an ok rate, I now had to pay more. The rental process, the car, etc. was very good. I'm just disappointed in the rate change due to an airline snafu.
23 Apr 2017
Pros: In and out great customer service, will be back next year and do it again