Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

Riu Palace Las Americas

Blvd. Kukulcan, Km 8.5, 77500 Cancun, QR, Mexico
+52 998 891 4300

€226+

Overall guest ratings

9.0/10 Excellent
based on 1,640 reviews

Review highlights

  • 9.4
  • 9.2
  • 9.0
  • 6.6

Good to know

  • Great menu
  • Clean hotel facilities
  • Friendly service
  • Great shopping

Nearby

    show all

    About

    Location.

    Riu Palace Las Americas All Inclusive - Adults Only is positioned along the calm-water shoreline of Cancún, Mexico. Cancún Convention Center is located 300 meters from the hotel and the gangway for the Isla Mujeres ferry is 600 meters away.

    Hotel Features.

    This Art Deco designed, all-inclusive resort features 6 restaurants that cater to almost every taste, from theme buffets served at Don Robertos to the dramatic ambience of Sakura's Japanese restaurant. Drinking establishments include swim-up and poolside venues, plus a theater bar. Following sightseeing, guests may try the jetted section of one of the outdoor pools, or refresh in the geometrically shaped outdoor pool. Two-person lounging beds provide means to stay cool while floating beneath the Cancún sun. The All-Inclusive Plan includes use of snorkeling gear, boogie boards, kayaks, windsurfers, and small sailboats. A health-and-beauty spa with complimentary saunas and 2, 8-person spa tubs offers manicures and pedicures, facial and body treatments, massage, and hair care. A fitness room contains cardio and weight machines. The resort is home to the Krystal Dining Room, which is a gourmet a la carte restaurant that features a "New fusion restaurant concept" that blends 50 years of history, local ingredients, and regional flavors.

    Guestrooms.

    This resort offers 372 guest suites in a 9-story building. Balconies with cushioned chairs provide views of Nichupté Lagoon or the Caribbean Sea. Accented by arches and columns, step-down sitting areas are furnished with coffee tables, and loveseats or double sofa beds. Décor includes mahogany-stained trim and antique-style furniture. Televisions have satellite service and high-speed Internet access (surcharge) is available. Marble bathrooms feature twin-sink granite vanities. In-room accessibility is provided. Laundry facilities are available. As part of the All-Inclusive Plan, rooms and suites include minibars that contain beer and soft drinks and liquor dispensers.

    Less show all
    Hotels.com

    AMENITIES

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Meeting/Banquet facilities
    • Hot tub
    • Child pool
    • Restaurant
    • Playground
    • ATM on-site
    • Concierge service
    • Gift shop
    • Laundry service
    • Spa
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.0 Excellent
    based on 1,640 reviews
    • 9.4 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      8.6 "Good access to the airport, said 86%."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.6 "86% said the recreation staff was great."
      9.2 "92% thought the service was very professional."
      7.3 "73% said the reception staff was great."
      9.8 "98% found the restaurant service to be one of the best."
      9.4 "Housekeeping was great, according to 94%."
      7.2 "Lovely pool/beach service, according to 72%."
      10.0 "Lovely bar service, according to 100%."
      8.7 "87% were happy with the room service."
    • 9.0 "Excellent breakfast."
    • 8.3 "Food is delicious."
      7.9 "79% loved the menu selection."
      7.9 "Beef and steak dishes were excellent, according to 79%."
      7.7 "77% enjoyed the fish/seafood dishes."
      8.6 "Yummy desserts, said 86%."
      7.9 "79% thought the dining area was clean."
    • 7.4 "Good cleanliness."
      8.4 "84% thought it was clean."
      9.0 "Clean pool, said 90%."
      7.9 "79% thought the dining area was clean."
    • 6.6 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
      6.8 "Only 68% thought the furniture was functional."
    • 5.0 "Average comfort."
      6.7 "For only 67%, the noise level was all right."
    • 3.4 "Internet is poor."
      3.0 "70% said the wifi quality was bad."
    View all review categories

    Overall rating

    9.3 Excellent
    based on 1,443 reviews
    • 9.4 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.7 "87% appreciated the closeness to the beach."
      10.0 "Near to public transport, according to 100%."
    • 9.1 "Wonderful beach."
      9.7 "97% appreciated the clean beach."
    • 9.1 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.7 "87% said the recreation staff was great."
      7.1 "71% said the reception staff was great."
      9.7 "97% found the restaurant service to be one of the best."
      9.3 "93% thought the service was very professional."
    • 8.6 "Food is delicious."
      8.0 "80% loved the menu selection."
      7.3 "Beef and steak dishes were excellent, according to 73%."
      7.8 "78% enjoyed the fish/seafood dishes."
    • 8.1 "Vibe was good."
      8.5 "85% enjoyed the friendly atmosphere."
      9.2 "92% said it was a stylish hotel."
      7.1 "71% enjoyed the lobby entrance."
    • 6.5 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
      5.1 "Only 51% thought the shower was ok."
    • 4.8 "Not very comfortable."
      1.9 "81% didn't like the uncomfortable beds."
    View all review categories

    Overall rating

    8.9 Excellent
    based on 196 reviews
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 9.2 "Terrific location."
    • 9.1 "Wonderful beach."
    • 8.2 "Food is delicious."
    • 7.6 "Good cleanliness."
      8.5 "85% thought it was clean."
    • 6.6 "Rooms are ok."
    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Great menu"
    "Clean hotel facilities"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou
    Photos
    Map

    Map