The facilities are very dated and dingy. The rooms and bathrooms were marginally clean. There was only one full sized towel in our bathroom. Staff was friendly and helpful.
3 stars
Crowne Plaza Cleveland Airport
7230 Engle Road, Middleburg Heights, OH 44130, United States
Middleburg Heights, OH
See location+1 440 243 4040Photos of Crowne Plaza Cleveland Airport
Overview
Welcome to the Crowne Plaza Cleveland Airport, where exceptional service and amenities await. Enjoy complimentary Wi-Fi and a 24-hour shuttle from Cleveland International Airport (CLE), ensuring seamless travel. Ideal for business travelers, our hotel is near prominent companies such as PPG, Stanley Black Decker, Southwest General Hospital, Baldwin Wallace College, NASA Glenn Research Center, Ford Motor Company, and UPS. Just minutes from the I-X Center, featuring public shows and specialty events, our hotel is surrounded by restaurants and lounges within walking distance. Downtown Cleveland, home to top attractions like the Rock & Roll Hall of Fame, Progressive Field, Rocket Mortgage Fieldhouse, and Playhouse Square, is an easy 12-minute drive. Major sports events, including those featuring the Cleveland Cavaliers, Browns, and Guardians, are less than 15 minutes away. The renowned Cleveland Clinic and University Hospitals are also a convenient commute. Guests can enjoy full-service amenities, including dining at Tavolo 72 with its exciting menu, or relaxing in the lounge open for breakfast and dinner. Lobby snacks are always available. Our hotel offers a balanced work-life experience with an indoor heated pool, sauna, Fitness Center, free overnight parking, and options for park and fly packages.
Latest deals for Crowne Plaza Cleveland Airport
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Crowne Plaza Cleveland Airport
- Adults only
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free airport shuttle
Dining
- Packed lunches
- Special diet menus (on request)
- Microwave
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24-hour front desk
Basics
- Free Wi-Fi
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- CD player
- Pay-per-view channels
- TV
General
- Seating area
- Interconnected room(s) available
- Sofa
- Soundproofing
- Telephone
- Carpeted
- Storage available
Accessibility and suitability
- Disabled access
- Adults only
- Lift
- No smoking
- Designated smoking area
- Private entrance
Bathroom
- Shower
- Hairdryer
- Toilet
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
- Trouser press
Parking and transportation
- Parking
- Free airport shuttle
- Private parking
Pool and spa
- Indoor pool
- Sauna
Outdoor
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Golf
Health and safety
- Daily housekeeping
- Safe
Bedroom
- Alarm clock
Family friendly
- Cribs available
Fitness
- Fitness centre
Reviews of Crowne Plaza Cleveland Airport
7.0
Good
492 verified ratings
Wonderful
187
Very good
74
Good
58
Okay
39
Fair
38
Mediocre
19
Poor
78
Summary of reviews
Guests say
Guests appreciated the great location and friendly staff, but many expressed dissatisfaction with the cleanliness of the hotel and the quality of service. Issues such as dirty rooms, outdated facilities, and a lack of professionalism among staff were commonly mentioned. While some guests enjoyed the amenities, others found the hotel lacking in basic comfort and accessibility features.AI-generated from customer reviews
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Score by provider
6.5 out of 10
4 reviews
6.9 out of 10
3 reviews
All reviews
Pros (+) They were very busy, but handled check-in well. Room was well appointed, clean and nice.
Pros (+) Close to the airport Breakfast Buffet Pillows were excellent Downstairs meeting rooms were nice (though I wasn't there for a meeting)
Cons (-) Couldn't find my reservation and had to wait 20 minutes for a manager to come down to work on some computer issues. My card was charged twice for the stay The photos for the hotel do not match the actual condition of the hotel. It appears that nothing has been upgraded/refreshed in > 10 years. Pealing wallpaper, missing baseboard molding, musty smells were prevalent in the hallways and in my room....
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Pros (+) Front desk staff was wonderful! Made us feel welcome and important!
Cons (-) Shuttle driver to airport was not friendly - not even a good morning! Offered no info or offers of info on how to get to gates - which at an airport under construction would have been helpful!
Location
7230 Engle Road, Middleburg Heights, OH 44130
What's nearby
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Crowne Plaza Cleveland Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Crowne Plaza Cleveland Airport
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Middleburg HeightsGood to know
Value for money | 6.5 |
|---|---|
Distance to city centre | 1.4 km |
Nearest airport | Cleveland Hopkins Intl |
Distance to airport | 4.9 km |