Overview

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Pembridge Palace Hotel

52-57 Princes Square, London, W2 4QB, United Kingdom
+44 207 229 6262

€43+

Overall guest ratings

6.1/10 Good
based on 4,551 reviews

Review highlights

  • 9.6
  • 6.5
  • 4.1
  • 3.9

Good to know

  • Friendly service

Nearby

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    About

    This London hotel, made up of white-stucco Victorian townhouses, is in the lively Bayswater area, near Hyde Park and the Paddington train station: Heathrow Express Terminal. Kensington Gardens is also nearby.

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    Expedia

    AMENITIES

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • No smoking
    • Express check out
    • 24 Hour Front Desk
    • Terrace/Patio
    • Concierge service
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    6.1 Good
    based on 4,551 reviews
    • 9.6 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.6 "96% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      9.4 "City centre within easy reach, said 94%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% thought it was easy to get to the train station."
      8.7 "Easily accessible by car, said 87%."
    • 6.5 "Service is ok."
      6.0 "60% said the reception staff was ok."
      5.4 "Only 54% thought the service was professional."
      5.8 "Hotel security was average, thought 58%."
    • 5.1 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
      6.0 "Cleanliness of the bathroom was average, said 60%."
    • 4.1 "Breakfast is below average."
    • 3.9 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 3.7 "Disappointing food."
      3.0 "70% found the side dishes unedible."
      4.0 "60% did not like what was on the menu."
      1.5 "85% did not enjoy the desserts."
      3.2 "For 68%, the dining experience was not enjoyable."
      4.3 "57% said the pork dishes didn't taste good."
      2.9 "Unclean dining area, according to 71%."
    • 3.5 "Rooms are not good."
      1.2 "88% said rooms were small."
      1.3 "87% thought they were poorly maintained."
      1.6 "For 84%, the rooms looked old."
      1.7 "83% found problems with the furniture."
      4.1 "59% had problems with the shower."
      1.9 "81% criticized the small bathroom."
      1.7 "83% thought the tv was sub-standard."
      2.5 "Air conditioning was criticized by 75%."
      3.3 "67% were unsatisfied with the kitchenette."
    • 2.7 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
      4.6 "For 54%, the lobby entrance was sub-standard."
      2.9 "71% didn't like the unstylish hotel."
      1.7 "83% criticized the plain hotel."
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    Overall rating

    6.3 Good
    based on 1,410 reviews
    • 9.7 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% liked the proximity to sightseeing."
      9.5 "City centre within easy reach, said 95%."
      8.7 "Easily accessible by car, said 87%."
      9.8 "98% thought it was easy to get to the train station."
    • 5.3 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
      6.0 "Cleanliness of the bathroom was average, said 60%."
    • 5.3 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
      5.5 "55% said the reception staff was ok."
      5.1 "Only 51% thought the service was professional."
    • 4.0 "Breakfast is below average."
    • 3.8 "Disappointing food."
      3.8 "62% did not like what was on the menu."
    • 3.7 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 3.3 "Not very comfortable."
      1.2 "88% said rooms were small."
      2.0 "80% criticized the small bathroom."
      2.6 "Air conditioning was criticized by 74%."
    • 3.3 "Rooms are not good."
      1.2 "88% said rooms were small."
      1.0 "90% thought they were poorly maintained."
      1.3 "For 87%, the rooms looked old."
      1.7 "83% thought the tv was sub-standard."
      4.0 "60% had problems with the shower."
      2.0 "80% criticized the small bathroom."
      1.5 "85% found problems with the furniture."
      2.6 "Air conditioning was criticized by 74%."
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    Overall rating

    6.1 Good
    based on 2,047 reviews
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.6 "City centre within easy reach, said 96%."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% thought it was easy to get to the train station."
    • 6.3 "Service is ok."
      5.7 "57% said the reception staff was ok."
      5.4 "Only 54% thought the service was professional."
    • 4.6 "Not very clean."
      4.4 "56% said rooms were dirty."
    • 4.1 "Internet is poor."
      3.7 "63% said the wifi quality was bad."
    • 3.8 "Breakfast is below average."
    • 3.7 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      1.5 "85% said rooms were small."
      1.9 "81% criticized the small bathroom."
      2.4 "Air conditioning was criticized by 76%."
    • 3.6 "Disappointing food."
      3.3 "67% found the side dishes unedible."
      3.9 "61% did not like what was on the menu."
      3.2 "For 68%, the dining experience was not enjoyable."
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    Overall rating

    5.5 OK
    based on 91 reviews
    • 9.7 "Terrific location."
    • 6.9 "Service is ok."
    • 5.2 "Average cleanliness."
    • 4.3 "Breakfast is below average."
    • 3.8 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 3.4 "Rooms are not good."
      1.0 "90% said rooms were small."
      5.0 "For only 50%, the bathroom was ok."
    • 3.3 "Not very comfortable."
      1.0 "90% said rooms were small."
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    Overall rating

    6.2 Good
    based on 1,001 reviews
    • 9.7 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% liked the proximity to shopping."
    • 6.9 "Service is ok."
      5.8 "58% said the reception staff was ok."
      5.1 "Only 51% thought the service was professional."
    • 5.2 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      5.8 "Cleanliness of the bathroom was average, said 58%."
    • 4.6 "Breakfast is below average."
    • 4.3 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
    • 3.8 "Rooms are not good."
      4.3 "57% complained about the bathroom."
      1.4 "86% said rooms were small."
      1.3 "87% thought they were poorly maintained."
      4.1 "59% had problems with the shower."
      2.1 "79% criticized the small bathroom."
      1.6 "For 84%, the rooms looked old."
      1.9 "81% found problems with the furniture."
      1.7 "83% thought the tv was sub-standard."
    • 3.5 "Disappointing food."
    • 2.7 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
      4.7 "For 53%, the lobby entrance was sub-standard."
      3.0 "70% didn't like the unstylish hotel."
    View all review categories
    Good to know
    "Friendly service"
    data provided by TrustYou

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