Recent reviews
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- Neutral
- Negative
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10.0
Great value for money. Good sized room. Breakfast was really tasty. There have been negative reviews about this hotel, please ignore.
review from KAYAK -
8.8
Position, good value for money, friendly staff Room was above train track ( London Underground) so was very busy
review from KAYAK -
8.0
10th floor room Noise for rooms overlooking the railway lines
review from KAYAK -
3.6
Staff were very helpful. Nice clean looking lobby. Good fire escape facilities. At check-in were trying to charge us for an extra baby cod (child < 2yrs) while in the initial advertisement baby cods were free of charge. After a short but crisp discussion showing them booking info on paper printed from the site, staff finally admitted the cod was indeed free of charge. Phone charges for local calls are ridiculously expensive, real robbery. Looking at the quality of the rooms, the general service facilities and costs, and comparing with other hotels, a 4-star classification is overrated.
review from KAYAK -
6.0
Dinner was excellent
review from KAYAK -
7.3
public areas look really well, staff very good and very convenient location I perbooked internet access but it did not work satisfactorily. When I reported it a new connection was brought up fairly quickly but I had been very inconvenienced overnight and in checking in online in time and on checkout the front desk staff did not appear able to handle a request that some deduction to the 24 hour rate be made.
review from KAYAK -
7.3
It was good returning to a hotel we knew where the staff are very friendly and helpful.
review from KAYAK -
7.3
Handy for the Albert Hall and Kensington shopping
review from KAYAK -
3.6
What I liked about this hotel was the close vicinity to Kensington gardens and the underground station we stayed at this hotel two times this trip, The first saty we checked in early, the only room available was at the mezzanine. though it was a non smoke room, the room smelled badly and the outlets for the laptop were hidden behind the refrigerator. The second time we upgraded to a better more expensive room , which was nicer but also showed some bad points, the exterior windows seals were partly gone, and the airconditioning which looked ancient was noisy. Overall my impression was that this was once a great hotel for its day but today is in dire need of maintenance and repairs. Also the exterior looks very dirty. The prices are very high compared to the room you get. Overall I don't think I would make use of this hotel again.
review from KAYAK -
4.4
parking room cleanliness
review from KAYAK -
8.0
This hotel is the quietest in london
review from KAYAK -
8.0
The friendliness of the staff, nothing was too much trouble for them and they were always smiling and extremely helpful.
review from KAYAK -
6.0
The location was terrific, service was good, hotel clean, room (including air conditioning) was very comfortable, and the staff was very pleasant and helpful. There was easy access to buses and the underground. No
review from KAYAK
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10.0
Great value for money. Good sized room. Breakfast was really tasty. There have been negative reviews about this hotel, please ignore.
review from KAYAK -
8.8
Position, good value for money, friendly staff Room was above train track ( London Underground) so was very busy
review from KAYAK -
8.0
10th floor room Noise for rooms overlooking the railway lines
review from KAYAK -
8.0
This hotel is the quietest in london
review from KAYAK -
8.0
The friendliness of the staff, nothing was too much trouble for them and they were always smiling and extremely helpful.
review from KAYAK
-
7.3
public areas look really well, staff very good and very convenient location I perbooked internet access but it did not work satisfactorily. When I reported it a new connection was brought up fairly quickly but I had been very inconvenienced overnight and in checking in online in time and on checkout the front desk staff did not appear able to handle a request that some deduction to the 24 hour rate be made.
review from KAYAK -
7.3
It was good returning to a hotel we knew where the staff are very friendly and helpful.
review from KAYAK -
7.3
Handy for the Albert Hall and Kensington shopping
review from KAYAK
-
3.6
Staff were very helpful. Nice clean looking lobby. Good fire escape facilities. At check-in were trying to charge us for an extra baby cod (child < 2yrs) while in the initial advertisement baby cods were free of charge. After a short but crisp discussion showing them booking info on paper printed from the site, staff finally admitted the cod was indeed free of charge. Phone charges for local calls are ridiculously expensive, real robbery. Looking at the quality of the rooms, the general service facilities and costs, and comparing with other hotels, a 4-star classification is overrated.
review from KAYAK -
6.0
Dinner was excellent
review from KAYAK -
3.6
What I liked about this hotel was the close vicinity to Kensington gardens and the underground station we stayed at this hotel two times this trip, The first saty we checked in early, the only room available was at the mezzanine. though it was a non smoke room, the room smelled badly and the outlets for the laptop were hidden behind the refrigerator. The second time we upgraded to a better more expensive room , which was nicer but also showed some bad points, the exterior windows seals were partly gone, and the airconditioning which looked ancient was noisy. Overall my impression was that this was once a great hotel for its day but today is in dire need of maintenance and repairs. Also the exterior looks very dirty. The prices are very high compared to the room you get. Overall I don't think I would make use of this hotel again.
review from KAYAK -
4.4
parking room cleanliness
review from KAYAK -
6.0
The location was terrific, service was good, hotel clean, room (including air conditioning) was very comfortable, and the staff was very pleasant and helpful. There was easy access to buses and the underground. No
review from KAYAK
