Cons: After arranging for the rental several days in advance and prepaying, I arrived to pick up my rental only to find that they did not have a car available for me. Instead I was offered my pick of dirty vehicles that had not been cleaned or refilled. Ended up going to Hertz and spending more money to rent a car spur of the moment but at least they had cars.
13 Oct 2016
The guy at the counter when I picked it up was ver
Pros: The guy at the counter when I picked it up was very courteous, helpful
Cons: The walk between the parking lot and the airport was a little far, but not a major problem. It is hard to come up with something that I did not like.
17 Oct 2016
Great customer service!
Pros: I was 3 hours late to pick up my rental, but the employee just said: no problem, lets work this out. I ended getting a car and I was out in 5 minutes.
Cons: Just one employee.
18 Nov 2016
Great car with Seamless pickup and drop off
Pros: It took maybe 3 minutes to do paperwork for the car and I was in the car and on my way in less than 10 minutes for the whole process. I paid for 1/2 tank of gas (great option over full tank that used to be standard) I used only about 1/4 tank of gas but the convenience of paying 1/2 tank up front was well worth it since I was returning at Ohare airport and am not familiar with that area. Returning was a breeze and I was on my way in only about 1 minute. Price for this one way rental is what convinced me initially to go with Alamo and my previous good experience with the company and their friendly, competent staff - always- was the clincher. Additionally, the shuttle driver was great!
Cons: What's not to like - everything was perfect! Only one suggestion have person checking in the car confirm keys are on the vehicle and note that on the receipt. I double checked to be sure the keys were in the car when I left it but still second guessed myself several times on the way to the airport on the shuttle - what if some malicious person took them leaving me responsible?
18 Dec 2016
Pros: The woman at the counter in south bend was friendly and professional. The price was reasonable.
Cons: There was no washer fluid, and it wa difficult to get the screen clean and was dangerous. The car rattled.
19 Dec 2016
Great Deal, Great Experience
Pros: Super efficient pickup and drop off, best deal we've ever found for the South Bend airport to Chicago O'Hare airport route, gas was very affordable, and they easily reimbursed us for the I-Pass when it didn't work.
Cons: The I-Pass we paid for was invalid, but they reimbursed us at drop off so everything was resolved.
22 Dec 2016
Pros: Needed to rent in one state and drop in another. Alamo was very convenient and accomodating
Cons: Car had an odor of smoke when I picked it up so previous renter must have been a smoker
4 Feb 2017
very helpful staff!
Pros: The woman at the counter in South Bend was great! Loved that she offered me a bottle of water for the road - great touch!
Cons: The car didn't have a CD player - really wish there was a way for that to be indicated in advance. Also the car itself was pretty uncomfortable, hard to maneuver the seats but for the price and short drive it got the job done. The address listed for the Alamo pickup was wrong, it should be more specific in the rental info. Had to ask at another place before finding out about going into the airport. And then still had to get from rental counter to where the car was located. Please put that info in rental stuff up front so people can know that in advance!
8 Feb 2017
Pros: Friendly customer service agents.
Cons: Too many hidden fees. Just use bottom line pricing when quoting costs.
20 Mar 2017
Pros: Price. Bringing the car to the front. Quality of car.
Amazing stability and luxury vehicle for the money!
Pros: The ease of pickup and rental was unexpected but VERY welcome. I shopped around with discounts I was eligible for via my credit cards, but NOTHING beat the price and upgrade options from Kayak.com.
Cons: No pick-up service at the airport?
8 May 2017
Upset but then not upset
Pros: I spoke to a representative from Hertz named Tivie. Although I was upset that I could not get a refund I was pleased that I was able to switch my reservation to another Hertz location. I got a beautiful car and had a wonderful weekend in the end. I wasn't even too upset about having to pay almost twice as much for the rental. Exceptional service on the phone and with the Hertz employees at the Mishawaka, Indiana location.
Cons: I was very upset that I had misread the information online and got all the way to the airport to pick up my rental and was told they would not take my debit card. I left there feeling deflated and very upset.
16 May 2017
Hertz: "Call Expedia" Expedia: "Call Hertz"
Cons: I booked my reservation at the wrong airport, which is on me, but I called immediately to cancel. Hertz said to call Expedia. Expedia said to call Hertz. Opened a twitter conversation. Hertz said it was canceled. Card got charged for the full amount. Hertz says it takes 14 days to refund prepaid reservations.
16 May 2017
Pros: The entire process was EZ
3 Jun 2017
Pros: Not much of anything from the beginning
Cons: They didn't tell me about a $200 hold on top of the rental which i didn't have on the card so they declined my rental. Has been a week and i still haven't received the money back on my card yet.
6 Jun 2017
Loved the Kia Mini-Van
Pros: Easy to reserve and pick up, great price and comfortable mini-van. We had 2 adults and 4 children ages 20 - 23 and it worked well for our 13 hour road trip.
Cons: My new vehicle didn't have a CD player! Not everyone is tech-savvy and we had brought along audio books for our long drive. Ah well.
17 Jun 2017
31 Jul 2017
Pros: Ease of rental return.
Cons: Waiting in line @ check-in counter.
19 Sep 2017
Cons: Didn't like they didn't inspect the car with you. The paper showed there were no marks on the car but I took pictures before driving of so many scratches and also a scratch in the windshield. I was told I wouldn't be charged for it but still odd they wouldn't have that marked.
Cons: When I arrived to pick up the car, they had given away the last child seat, despite my having reserved one. This put me in a lurch as it was late and the other agencies didn't have child seats available, yet I couldn't leave the airport with my 2 year old son without one. We had to have a family member drive 1 hour in either direction nearing midnight to pick us up.
6 Sep 2016
Pros: Was upgraded for free to a small SUV :)
27 Sep 2017
Pros: Car was decent (Kia Soul).
Cons: When I came to pick up the car no one was at the desk for about 15' (she was outside smoking).
When I dropped off the car they simply took the keys at the desk and did not bother to check mileage/condition nor offer a receipt.
When charges hit my credit car the amount was almost double the quoted amount. Had to waste my time to call home office to have corrected and there was no adequate explanation. Disturbing!
24 Aug 2016
ok, it could improve
Pros: quick pick up
Cons: it took me a while to arrive and then they told me they could have picked me up.
it was not clear where I had to return the car.
25 May 2017
Pros: That they did eventually give me a car.
Cons: I didn't realize that there are two car rental companies located at the airport. The company was closed when I arrived on my plane. I arrived, there was no car for me. I had to get a returned car that hadn't been cleaned or processed yet. I also had to over pay for it because I didn't have a reservation.
3 Jun 2017
Pros: The vehicle was nice, clean, and super reliable
27 Sep 2017
It smelled like an ashtray
Pros: Price wasn't bad
Cons: The car had obviously been smoked in. It smelled horrible. had to return it after one day. I couldn't even drive it.
14 Nov 2017
No car is available even if you have booked it !
Pros: I booked car through Kayak. Once I get to budget rental company in the airport they said all the car are sold out!
Cons: Pickup time changed from 4pm to 12 by company, not me. Couldn't find my contract, but agent finally did. Also company had changed my 2 week rental to a one day rental. Again agent fixed all.
21 Mar 2017
Pros: I was in town for my mother's brain surgery. The rental process was fast, easy, and the representative went above and beyond. He even asked how my mother was when I returned the car. I will be renting here again.