Pros: clear signs stating kiosk check in is available needed.
7 Feb 2017
Pros: Very swift and easy check in and check out
Cons: The car was very average. One of the most scales down versions I have ever rented.
20 Feb 2017
Pros: Ease of booking and rate
Cons: When I arrived to pick up the car they were closed. I would have appreciated a call to advise me they were closing.
21 Feb 2017
Pros: The lady at the pick up let us get the car even though they did not open up until 9. There was a miscommunication and we were there at 8 am.
Cons: I was expecting a 4 wheel drive because I rented a Jeep or similar. I had a Tahoe trip planned and there was bad weather driving back.
2 Apr 2017
I will never book through Kayak again
Cons: Kayak allowed me to book a pick up time of 12 pm on a Saturday. Hertz closes at 12 on Saturday. I called Hertz at 15 minutes before 12 and told them I would be 1 or 2 minutes late. They told me they close promptly at 12. I walked in at 2 minutes after 12 and they refused to give me a car. I am awaiting my charge card to be credited for all but the $50 cancellation fee. It would have been $100 if the Hertz representative on the 800 number hadn't changed my reservation date. I blame myself for being a minute late but I also feel Kayak is culpable for allowing me to set a pick up time at Hertz's closing time.
12 Apr 2017
Economical Good Price
Pros: I REALLY LIKE THE CAR IT WAS A CHEVY SONIC WITH TURBO GOOD ON GAS AND IT HAS A LOT OF POWER!!!!!!!
8 Nov 2015
Horrible Customer Service
Cons: Hertz in Modesto is so unorganized and very unprofessional. I must have called 3 times to ask if there was a certain amount they hold on your card and was told no when I get there I was told oh effect today we hold 200.00, nice to know since I just called that morning to double check. Also, the lady that does all the reservations was so rude to her coworker (the lady that goes cleans the car) it was so uncomfortable how she spoke to her. I will never use them again now Avis came to my rescue (they are literally right next to them) no holds on cads, you can turn in the keys even after hours with no charge and there customer service was on point!
14 Oct 2016
2 Feb 2017
Pros: The customer service was excellent.
Cons: The car was small and didn't know I couldn't just use my debit card. Almost couldn't rent one but the girl helped me out. The insurance on kayak isn't accepted at hertz.
23 Apr 2017
Pros: liked the car the milege and the comfort
Cons: hertz employees attitude they didn't care if we had to wait, they made no attempt to get us going quickly. we returned the car 1/2 day early,called the office to make sure someone was there, when we arrived at4;4;40 no one was there there was a note saying we wii be back at 4'40 they returned at 4;55
Pros: Reservation process was very easy. Enterprise even upgraded the car. The price quoted online was what I paid. Pick up and drop off went smoothly and quickly.
29 Mar 2016
Credit card fraud
Pros: Renting the car went smoothly
Cons: Unfortunately I got a call from my credit card company with a suspicious charge from enterprise rent a car in New York! I rented the car in California and was never in New York. I'm very upset and disturbed that Enterprise tried to use my credit card unlawfully and commit fraud. I will never use this car company again and I will let everyone I know not to use enterprise.