Cons: Terrible customer service when pickup/drop off location was wrong because of mistake on their part.
12 Oct 2015
No cruise control?
Cons: No cruise control? Really?
13 Oct 2015
Had reserved car at wrong location
Cons: Person at counter for Hertz was very unhelpful
Would not even help me cancel existing rental and gave me exorbitant price to do rental there
13 Oct 2015
I booked phoenix but was reserved in mesa
Pros: Absolutely nothing
Cons: I booked for pick up in phoenix but the reservation was in mesa instead. completely ruined my travel plans. Will never use Kayak or Hertz ever again
19 Oct 2015
Cons: I Entered PHX, the sky Harbor Airport code into the kayak search and got reserved a car at Phoenix Mesa Airport 40 minutes away. I will never use a kayak.com booking again.
20 Oct 2015
Pros: Car was as expected.
Cons: I booked thru kayak requesting pick up/drop off at phx sky harbor. Kayak reserved it at Mesa regional airport. A big difference between $34/day reserved and $119/day actual. Luckily, Hertz honored the mesa daily rate, but had to charge more taxes upping the overall rental significantly. What a hassle. Also happened to person next to me in line. Seems like a kayak software error. Will not use again. Also, Hertz used vtc kiosks instead of in person rental agents. Sucky. Still had to wait in a long line while waiting for the machines to warm up and expert Tammy from Florida to come online. She was good but the vtc was very off putting and still required a manager's override so I had to hunt one down.
20 Oct 2015
Hertz is THE WORST
Pros: The only part of the car that fell apart was a piece of the ceiling. And, when it fell no one was hurt.
Cons: arrived at Hertz at airport and saw 30-40 people sitting on the floor. Assistant Manager telling those in the long line that there was a 90 minute wait for cars, once you'd checked in. Check in took one hour of standing in line. At check in counter we're told we're now on the waiting list. We say we've reserved a minivan, and don't want to be told in 90 minutes that there aren't any available. Clerk wisely agrees and disappears to speak to Manager. He comes over, speaks to us and then disappears. Another 30 minutes go by. (And nobody has gotten off the floor yet either to go get a car). He says regretfully that in fact I can't get a minivan. there is one at the Mesa Airport, however. Usually, he says, they'd give us a car to drive over there to pick up the van. But he says he has no cars. At all! But he says, just take a cab, get a receipt, and the manager at Mesa will reimburse me. Well, that didn't happen. And the cab cost $86! Bottom line: flying time NYC to Phoenix - 4.5 hours. Hertz office to hotel -5 hours. Hertz is the worst!
11 Nov 2015
Cons: I am handicap with loss of lower left leg amputation hertz wanted to charge 36.00 to drive me to airport. I was not to happy about that. But it is what it is. They should have transportation for the handcat when a person can't walk to far. Hertz customer service at skyharber. Phoenix. Is very poor. I wont rent again because of this. Thank you . Mr. Patrick Sudderth
10 Apr 2016
Pros: Quick , easy pick up
Cons: Very long wait to turn in keys. Key drop off box not visible and agent spent over 20 minutes with one customer. When she finally acknowledged me the transaction took 10 seconds.
11 May 2016
Pros: Car was clean as promised.
Cons: Pick-up took a terribly long time for them to find a car for us even though the lot was full. The over $200 hold on top of the original price was outrageous for someone travelling. Average people don't have a couple thousand dollar limit they can just hold while travelling and still having to pay for hotels, gas and other expenses. Brought back car with a full tank and they still charged an extra $15 for fuel fee?
Pros: New car, clean, upgrade, full tank of gas, quick kiosk rental. Free ice water!
13 Jun 2016
Perfect vehicle for the trip
Pros: The Vehicle a 2016 GMC Yukon XL. All the features that anyone could want. triple zone climate controls, heated and cooled front seats, heated steering wheel. touchscreen navigation. The reservation process was smooth, the pickup was without any issues either. Drop off was dead simple.
Cons: We had 1 issue, a dead battery while on the trip. we were in Niagara Falls, ONT, Canada and the day we went to check out, the car didn't start. I figure it was the remote fob, so I called to get information on how to get into the car if the remote is dead, without a key. discovered that the key is hidden in the remote. and further figured out that the car battery was dead, after getting the car open.
So I called back informed them of the issue. After a longish wait the CSR, informed me that there would be a $80 charge for the battery jump start service. Now I'm assuming that was because we were in Canada and not the states at the time. I declined that and called my Insurance co and they set it up and had a tow truck there in 15 mins.
10 Jul 2016
Pros: They were totally accomodating and helpful when we needed to adjust our reservation, even though it was a holiday weekend.
Cons: It was $180 for a day but it was a holiday weekend so that probably factored into the price.
24 Aug 2016
Pros: Very easy and fast pickup and drop off.
Cons: They wanted to charge $11 per day to add my husband as a driver. I have never had this experience before. Usually it's free to add your spouse.
7 Oct 2016
Cons: I was not able to complete my transaction due to not owning a credit card. I have a bank visa/debit and they require a visa not attached to a bank account. Very unhappy .
27 Oct 2016
Pros: I returned at night so wasn't sure if it would be quick and easy but it was. No issues whatsoever.
Pros: I arrived early to pick up my car that I had reservations made three months prior. The gentleman told me that the car was not there currently and I have to wait for it to arrive. I had no problem with this is I was early. While I was waiting, The gentleman offered me an upgrade to the full-size vehicle that I was scheduled to receive. The upgrade was more than I expected. In fact, it was just what I needed as I was having people from out of town coming in because I was getting married. The car was a perfect match and I couldn't thank him enough for what you've done for us. I would go back to that place in a heartbeat.
Cons: The location was far from my house. I would hope there would be one closer to my location but either way, it's still worked out just fine.
14 Nov 2015
Pros: Was able to get an upgrade at no extra charge.
11 Jul 2016
Very helpful agent
Pros: Justin was extremely helpful with our rental. He has excellent customer service and I hope if we rent from this location again that we have the opportunity to work with Justin.
9 Nov 2016
Easy process, but awkward hours of off-shift trave
Pros: Friendliness of the agent, ease of the rental process
Cons: Hours of the shop, and noon drop-off(?!) Need to extend those a bit.