Cons: That Kayak gave us the option to return the car at 9pm, only to arrive at Hertz and find out that this was not an options. This really ruined our plans and we incurred extra costs for parking and fuel that we didn't want.
29 Feb 2016
Worked put nice
Pros: Fast pick up and easy return
2 Dec 2016
Hertz was great; KAYAK not do much
Pros: We flew to Melbourne, Australia from the US, and when we walked up to the Hertz counter, there was no car for us. We had made our reservation through KAYAK. We were in their system but the address for the rental office did not exist. The woman at the counter did her best and found a business downtown that could provide a car, but for $1000 more than what we had reserved. Not impressed with KAYAK. Thanks to Hertz, though, who managed to work something out with no notice.
Cons: Disappointed about the service and staff here. I rent a car from 11:38 11/11/2016, for 4 days till 15/11/2016; then ask for 1 day extension till 16/11/2016 and did ask for return car late at 5pm on 16/11 instead of 12:00pm. A staff said it was fine and didn't mention anything about the charge we need to pay after 12:00pm. I returned a car at 5:00pm on 16/11/2016 and was charged for 2 days extension and was told because any hours after 12:00pm was considered 1 more day rental.
Another thing is that there was a cratched in the car before i took. when i returned, the staff went straight away to the cratched and told me to be charged for that. But i took some photos before i took the car , i told them about that then he said it's ok. so terrible.