Cons: There was a very long wait at the Dollar counter at Louisville airport (one hour for 4-5 customers). I had reserved a "Special" online because it was described as capable of holding five people and two suitcases. The lady at the counter was friendly, but told me I would need to upgrade to get something big enough. I needed the space for luggage, so I paid extra (she did offer some kind of discount) and choose a Corolla.
10 Nov 2015
Charged me double then quoted rate
Cons: When I arrived at the desk and showed them my reservation, they didn't want to honor it and told me they don't ahve the size car available for this rate. They forced me to take something larger and charged me $89 vs 43
17 Nov 2015
Great customer service!
Pros: The people who work here are very nice & divided great customer service.
Cons: They couldn't find the reservation I made through kayak.com & told me they were out of rentals. (Like - the excellent rep there found me a car & gave me the price I had it online for.)
1 Dec 2015
Cons: I never actually got the car. I went to pick it up and they tried to add in over 400 dollars in fees. They wanted to charge me about 700 dollars for one weeks rental. I will not be using Kayak again or Dollar. Kayak gave me a 250 dollar quote. It was obviously way off.
6 Feb 2016
The Worst Experience
Pros: I liked nothing about Dollar
Cons: I didn't like anything about about Dollar
11 Apr 2016
Pros: It was easy to rent on kayaks website.
Cons: The agent was rude and over charged us and did nothing to make me feel good as a customer. Her name was Anna. Her bad customer service makes me never wanna rent from Dollar again.
14 Apr 2016
Not worth it.
Pros: Drop-off worker was nice
Cons: Pushy counter agent. Car smelled strongly of fast food hamburgers. Cost for Ford Fiesta for a 24 hr weekday rental? $53. Outrageous.
28 Apr 2016
clerk at the airport.
Pros: I liked the price for the rental and the accessibility at the airport.
Cons: The customer service I recieved from the clerks at both picking up and dropping off.
2 May 2016
Pros: Great price and new car!
9 May 2016
The agent was hard selling insurance and upgrading
Cons: The agent was terrible! Obviously making commission on up-selling car size and insurance. Obnoxious.She even said "you won't like how small the car is when you see it!"
Pros: We recieved a brand new suv and the price for the week rental was outstanding.
Cons: The gas tank size was a little small.
13 Dec 2015
Pros: The SUV was awesome!! Nearly brand new!!
17 Dec 2015
Pros: I liked the car
Cons: I didn't understand the car and why it was beeping or why it kept showing me different numbers on the screen. I didn't know how to work it.
Also, Kayak gave me one price and then the airport charges me almost another $125. I was really pissed off about that. Don't show a price online and then I have to pay over $100 more when I get to the airport. I will never use Kayak again, I cannot trust it.
4 Jan 2016
Pros: Everyone was very friendly and helpful.
Cons: Confusing walking from return area to rental office and airport terminal. Signage needs to be better.
5 Jan 2016
Pros: I liked absolutely nothing! Horrible experience, never again!!
Cons: The entire experience was a mislead goose chase with no good ending. Worst experience I've ever had with a company, the man that ran the pickup location, and the customer service people. Over all it was a disappointing tear filled experience.
6 Jan 2016
Easy, fast, great customer service.
Pros: Desk staff helpful and pleasant and fast service. Car was clean and well maintained.
6 Mar 2016
Pros: Everything went very smooth --- no issues -- convenient
Cons: I wanted the suburban --- was initially offered a Durango --no go--- 3 6'5" men are not gonna fit in Durango --- not comparable --- but was very quickly corrected and I was able to acquire the suburban
28 Mar 2016
Pros: No issues; convenient terminal location.
Cons: A little upselling at desk.
26 Apr 2016
Pros: I had a poor experience--no positive to share.
Cons: Louisville was very disorganized. I had difficulty knowing where to take the car to be checked in--very poor signage. I ended up pulling up to an Enterprise sign for checkin, I couldn't find one for Alamo. I was told I was at the right place. No directions were offered on how to even get into the airport!
24 Jun 2016
Super easy and quick process.
Pros: I reserved online, was only at the counter for less than 5 minutes and car was ready and clean for me.
Pros: The Hertz employees were attentive and helpful.
Cons: The location that I choose was a little bit out of the way.
8 Dec 2015
Cons: Pick up/drop off bad horrible service.
Quality of car was not what I chose/paid for when selecting my rental.
14 Aug 2016
Cons: Pickup wasn't at airport. Car wasn't ready; still had to be cleaned. They gave me the car with an empty gas tank. And the car smelled of smoke. Would not ever text from them again.
20 Sep 2016
Cons: Had to wait for car to be delivered about 1/2 hour, Was ordered 3 weeks iin advance.
26 Sep 2016
Pros: The price was great and the car was in excellent condition.
Cons: Though I had indicated I wanted to pick up and drop off at the Louisville airport, I was scheduled to pick up and drop off at an off-airport site. The folks at Hertz rectified this, but I had to pay a $15 fee. Considering the price, this was acceptable, but I'm not sure I didn't just luck out in encountering Hertz people who were willing to help.
3 Dec 2016
Great service, pretty good car
Pros: Pickup and drop off were both smooth, with friendly, personable staff who were ready to help. The car (a Toyota Yaris) was clean and gave me no operational hassle. The fuel economy and pickup were good, and my fiance and I were both grateful that what it lacks in horizontal space, it makes up for vertically; we are both tall, but neither of us felt squished. Being able to use the Bluetooth with my phone was a very welcome and appreciated feature.
Cons: The steering wheel doesn't telescope forward, and as I sit with the seat fairly far back to accommodate for my legs, it resulted it me hunching forward to reach it properly. The Yaris also has some sizeable blind spots, and as my rental was an economy, the side mirrors have to be adjusted by hand, which were both fine once I adapted.
25 Dec 2016
Something to get the job done. Nothing more.
Pros: I received a fuel efficient, fairly new Nissan Sentra. The price was right and the car handled well.
Cons: There are no frills (no navigation, Bluetooth only transmits voice for calls, seats are small and stiff etc).
4 Feb 2017
Needed a quart of oil
Pros: I like the car itself and they confirtablity of the ride.
Cons: I had to add a quart of oil before my trip. Someone didn't change the oil properly
26 Feb 2017
Pros: I've rented from Hertz several times in the last 2 years. I've always had great customer service. They do strive to make sure the customer is satisfied and that goes a long way nowadays. I will not rent from anyone else.
18 Mar 2017
Pros: I had to exchange rentals when an oil light turned on, on the dashboard. The second car, a Kia Soul, was far better than the first (a Chevrolet Cruze) in terms of comfort. The people you have working at the Louisville, KY, airport are so friendly, efficient and they go the extra mile. I walk with a cane and cannot walk long distances, so the counter agent went to the trouble of bringing the car to the closest terminal door. And the value-for-money aspect couldn't have been better.
Cons: I had to exchange rentals when an oil light turned on, on the dashboard. I consider that a failure by the staff to be aware of the next service point of the vehicle. With only about 300 miles to the next service point and I was planning to use the car for 12 days, they should have given me a different car. Also, the distance from your dropoff location to the terminal was too far for a guy with a cane to walk (at least 200 yards), but there seemed to be no way to call for a wheelchair or some other accommodation. In that sense, an "in terminal" location is actually a disadvantage. So maybe you can find a solution for that.
Pros: The car, a Kia Optima, was very nice. Great gas mileage. Reservation agent was very helpful.
Cons: At pickup the car smelled like cigarette smoke. At return the counter agents were unable to do split payments. It's very difficult to understand how a business would not expect more than one party to share a rental and the cost.
13 Dec 2015
Everything was smooth for the most part
Pros: Pick up time was good and quick no complaints I would use them again.
7 Mar 2016
Car smelled like smoke
Cons: Car smelled like smoke and the agent wouldn't do much about it except add it on my contract that it wasn't me. It was so bad that I had to travel with the windows down.
10 Jul 2016
Cons: First car was not clean and AC did not work but replacement vehicle was great.
1 Oct 2016
Pros: That I made it on time for the return
Cons: That I was told that I needed to go inside & stand in a line longer than the DMV.. due to excessive miles when I had unlimited mileage for the contract.
28 Oct 2016
Cons: There was no signage telling to go inside to drop off the keys.
31 Jan 2017
Great deal but the car was quite old
Pros: Excellent price and the car ran fine.
Cons: The car was an older model and had almost 40,000 miles on it.
6 Mar 2017
Pros: Quick service getting the car.
Cons: The car wasn't that great for the class
13 Mar 2017
Omtinual bait and switch, no transparency
Pros: Distance of car rental desk from terminal.
Cons: Selection in website was not available and was effectively downgraded one category or forced to pay A surcharge against what was quoted in kayak.
13 Oct 2016
Hoddwinked and Overcharged by Kayak/Budget
Cons: Kayak and Budget didn't fulfill their reservation and then overcharged us $100+ dollars. We will never use Budget or Kayak and their deceptive business practices.
Pros: the car was fine. not great sight lines but fine for a quick rental.
Cons: pick up was extremely slow. the place was understaffed and having computer issues. the guy was having a bad day but it seemed like that was a regular occurrence. drop off was better. Watching the other companies in the rental area I will pay a little more to go with another brand in the future. they were clearly better staffed and more helpful.
6 Dec 2015
Two hour window
Cons: I showed up after my designated pick up time only to realize that I had a two hour pick up window. Because I didn't show up within two hours of my appointment, I was stranded at the airport. I had to go with another agency which was a 50% increase in price. Not a good experience.
13 Jun 2016
They didn't save a car for my reservation!
Cons: I arrived from my flight (on-time) to find a gentleman sitting behind the counter with headphones on, staring at his computer screen. After putting my ID & credit card on the counter, it still took him around 30 seconds to acknowledge my existence. Removing his headphones, he took my ID, typed my information into his computer, and then (without saying anything to me) walked over to his counterpart at the next agency. After a brief discussion, he returned and said "I see you have a reservation, but we have no cars." What is the possible purpose of taking a reservation if you won't actually hold a car for it? I even asked about returning to the airport the next morning to pickup a car, but he said I would just have to make a new reservation...obviously I didn't have faith in their system at that point.
20 Jul 2016
Long waits, poor service
Pros: Car was satisfactory
Cons: Absurdly long wait to get car due to understaffed desk. No one to accept the return.
3 Oct 2016
Pros: Excellent customer service.
25 Nov 2016
Cons: Long time checking in compared to the competition
18 Dec 2016
Pros: The car was great
Cons: The car smelled like smoke and the check engine light was on
14 Jan 2017
Extending is difficult
Pros: Clean car. Nice
Cons: 1) Back up camera mount was broken. I don't use them anyway.
2) Extending the rental was so hard I had to go to the Airport and do it in person. It shouldn't be so hard to give you more business!
22 Feb 2017
Pros: There is nothing that I like.
Cons: Everything.... bad experience. No customer service nobody cares
19 Mar 2017
Pros: The biggest problem was the smell of the vehicle. It seemed like someone had smoked in the car and then tried to cover it up. Car smelled like a cheap hotel room. Also, there was a strong scent of either perfume or air freshener on the seat belt which then made me smell like that the rest of the day.
Cons: Counter person at SDF Louisville told me you " must " take our min insurance adding an additional $130 to the tab. After already signing, I realized that I do NOT have to take thrifts minimum insurance policy. When I re approached him he became upset with me" you told me to put it on" . I had registered for an intermediate an he gave me a Chevy that was not a intermediate. I had to drive 4 crammed people( one of which was my boss) from Louisville to Nashville. I had ask for something large enough to to fit 4 comfortably.
31 Dec 2016
Excellent customer service
Pros: Professional, courteous service and willing to listen to my suggestions.
Cons: None - great service.
25 Jan 2017
Customer service needs work
Pros: Car was nice, clean, etc. Dropping the car off was super simple, quick, and easy. Price was cheapest of all the competitors.
Cons: The woman working behind the counter when I arrived to pick the vehicle up was rude, assuming, and very unnecessarily curt with me. There was zero people in line behind me, I am young and polite and easy to work with, and I had made my reservation already online days before. But she was so rude and short with me, that it gave me pause, and I considered cancelling right there on the spot. She's fortunate that I am not her boss, as she would have to find employment elsewhere.
If you work in customer service, be polite! Don't be a brat, don't make assumptions about people, chill out and do your job. end rant.
25 Jan 2017
Pros: It more than double what we originally booked. We were tricked into buying roadside assistance.
2 Feb 2017
Pros: They offered me a different vehicle.
Cons: The first vehicle reeked of smoke.
The GPS was out of date and sent me to the wrong location twice, was slow and did not now the current roads.
The cars are the farthest from the terminal.
I had to go back to the desk to check the vehicle back in - the outside check in wasn't working.
7 Feb 2017
Pros: Great fast service all friendly staff !
Cons: Everything was great
14 Feb 2017
Pros: I had to get an upgrade because did not like managers pick it other than that good
19 Feb 2017
Excellent value for a clean dependable car
Pros: The car itself, and ease of drop off
Cons: Wait time to pick up the car. It took agents 14 minutes per person to process and there were 3 people in front of me so I stood there for 42 minutes, which is ridiculous. You need to simplify the process for them.
19 Mar 2017
Pros: Easy rental very helpful stsff
22 Mar 2017
Thrifty EXCEEDED my expectations
Pros: From the time Joe greeted me at the desk after a very short wait he took excellent care of me, and provided all of the information I needed. He explained to me what to do since our exit flight would depart before they opened in the morning. Will definitely use them AGAIN!
Great car - the second one that is - first was dir
Pros: helpful desk staff and cars right there at the terminal
Cons: first car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave us
12 Jul 2016
Cons: I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.
21 Jun 2016
Pros: The car was clean and a nice vehicle.
Cons: The car was not ready for us at the designated time. Then the attendant said they did not have one at all. After several hours she found one at another site. All this caused stress and delayed our vacation by more than 5 hours. Then the price was even higher than originally quoted not a single discount for my inconvenience or their confusion.
Cons: I called National and cancelled the rental the same day as my search changed the rental dates and I did not notice until after I booked. I was still charged the additional insurance to my credit card and now fighting to have that refunded.