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Louisville Car Hire

Sat 3/12 Pick-up
12:00
Sun 4/12 Drop-off
12:00
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Louisville car hire reviews and directory

Dollar
dollar
Car hire reviews:
OK (5.3, 22 reviews)
Car hire locations in Louisville:
1 location
Dollar
Locations in Louisville
600 Terminal Drive
+1 866 434 2226
  • 4.9
  • 6.0
  • 6.2
  • 5.0
  • 4.6
Recent reviews
7.2 Good
14 Oct 2015
Nice car, misleading online reservation, slow serv
Pros: The car was a good value.
Cons: There was a very long wait at the Dollar counter at Louisville airport (one hour for 4-5 customers). I had reserved a "Special" online because it was described as capable of holding five people and two suitcases. The lady at the counter was friendly, but told me I would need to upgrade to get something big enough. I needed the space for luggage, so I paid extra (she did offer some kind of discount) and choose a Corolla.
2.0 Poor
10 Nov 2015
Charged me double then quoted rate
Cons: When I arrived at the desk and showed them my reservation, they didn't want to honor it and told me they don't ahve the size car available for this rate. They forced me to take something larger and charged me $89 vs 43
8.8 Excellent
17 Nov 2015
Great customer service!
Pros: The people who work here are very nice & divided great customer service.
Cons: They couldn't find the reservation I made through kayak.com & told me they were out of rentals. (Like - the excellent rep there found me a car & gave me the price I had it online for.)
2.0 Poor
1 Dec 2015
Pros: NA
Cons: I never actually got the car. I went to pick it up and they tried to add in over 400 dollars in fees. They wanted to charge me about 700 dollars for one weeks rental. I will not be using Kayak again or Dollar. Kayak gave me a 250 dollar quote. It was obviously way off.
2.0 Poor
6 Feb 2016
The Worst Experience
Pros: I liked nothing about Dollar
Cons: I didn't like anything about about Dollar
2.0 Poor
11 Apr 2016
Pros: It was easy to rent on kayaks website.
Cons: The agent was rude and over charged us and did nothing to make me feel good as a customer. Her name was Anna. Her bad customer service makes me never wanna rent from Dollar again.
2.8 Mediocre
14 Apr 2016
Not worth it.
Pros: Drop-off worker was nice
Cons: Pushy counter agent. Car smelled strongly of fast food hamburgers. Cost for Ford Fiesta for a 24 hr weekday rental? $53. Outrageous.
8.0 Good
28 Apr 2016
clerk at the airport.
Pros: I liked the price for the rental and the accessibility at the airport.
Cons: The customer service I recieved from the clerks at both picking up and dropping off.
10.0 Excellent
2 May 2016
Pros: Great price and new car!
8.0 Good
9 May 2016
The agent was hard selling insurance and upgrading
Cons: The agent was terrible! Obviously making commission on up-selling car size and insurance. Obnoxious.She even said "you won't like how small the car is when you see it!"
Alamo
alamo
Car hire reviews:
Excellent (8.4, 17 reviews)
Car hire locations in Louisville:
1 location
Alamo
Locations in Louisville
600 Terminal Dr Ste 8
+1 888 826 6893
  • 8.0
  • 8.8
  • 8.5
  • 8.1
  • 8.4
Recent reviews
10.0 Excellent
28 Nov 2015
Great price and service
Pros: We recieved a brand new suv and the price for the week rental was outstanding.
Cons: The gas tank size was a little small.
10.0 Excellent
13 Dec 2015
Awesome vehicles
Pros: The SUV was awesome!! Nearly brand new!!
5.6 OK
17 Dec 2015
Pricing
Pros: I liked the car
Cons: I didn't understand the car and why it was beeping or why it kept showing me different numbers on the screen. I didn't know how to work it. Also, Kayak gave me one price and then the airport charges me almost another $125. I was really pissed off about that. Don't show a price online and then I have to pay over $100 more when I get to the airport. I will never use Kayak again, I cannot trust it.
9.6 Excellent
4 Jan 2016
No problems
Pros: Everyone was very friendly and helpful.
Cons: Confusing walking from return area to rental office and airport terminal. Signage needs to be better.
2.0 Poor
5 Jan 2016
Horrible experience
Pros: I liked absolutely nothing! Horrible experience, never again!!
Cons: The entire experience was a mislead goose chase with no good ending. Worst experience I've ever had with a company, the man that ran the pickup location, and the customer service people. Over all it was a disappointing tear filled experience.
10.0 Excellent
6 Jan 2016
Easy, fast, great customer service.
Pros: Desk staff helpful and pleasant and fast service. Car was clean and well maintained.
10.0 Excellent
6 Mar 2016
Pros: Everything went very smooth --- no issues -- convenient
Cons: I wanted the suburban --- was initially offered a Durango --no go--- 3 6'5" men are not gonna fit in Durango --- not comparable --- but was very quickly corrected and I was able to acquire the suburban
10.0 Excellent
28 Mar 2016
Great Rate
Pros: No issues; convenient terminal location.
Cons: A little upselling at desk.
5.6 OK
26 Apr 2016
Disorganized
Pros: I had a poor experience--no positive to share.
Cons: Louisville was very disorganized. I had difficulty knowing where to take the car to be checked in--very poor signage. I ended up pulling up to an Enterprise sign for checkin, I couldn't find one for Alamo. I was told I was at the right place. No directions were offered on how to even get into the airport!
10.0 Excellent
24 Jun 2016
Super easy and quick process.
Pros: I reserved online, was only at the counter for less than 5 minutes and car was ready and clean for me.
Enterprise
enterprise
Car hire reviews:
Excellent (8.4, 10 reviews)
Car hire locations in Louisville:
14 locations
Enterprise
Locations in Louisville
10109 Dixie Hwy
+1 502 937 0485
10500 Westport Rd Ste 102
+1 502 412 5111
110 Ten Pin Ln
+1 502 896 9988
1360 Bardstown Rd
+1 502 459 3115
1850 S Hurstbourne Pkwy Ste 189
+1 502 493 9988
3201 Dixie Hwy
+1 502 778 0096
3924 Westport Rd
+1 502 894 0032
4149 Bardstown Rd
+1 502 458 5522
4307 Preston Highway
+1 502 363 4422
433 S 8th St
+1 502 589 2211
4505 Poplar Level Road
+1 502 966 8455
4911 Dixie Highway
+1 502 448 2211
600 Terminal Dr Ste 18
+1 502 366 4700
7801 Preston Hwy
+1 502 968 0894
  • 8.2
  • 7.8
  • 8.4
  • 8.6
  • 9.0
Recent reviews
10.0 Excellent
9 Oct 2016
Pros: Car was great, employees were friendly and good at their job.
Cons: Their weekend hours are really SHORT...and they are short of staff. They will gladly give you a ride home, but it only leaves one person at the desk..which results in lines.
2.8 Mediocre
5 Nov 2015
i was unable to rent from enterprise
Pros: Allianz insurance experience was easy and attentive, also, a good price.
Cons: Pushy service, hard sold insurance to an already insured car, car ended up being rented by my GF , paperwork was incomplete and incorrect, overall horrid.
8.8 Excellent
3 Jul 2016
Great rental co, not so great car
Pros: Gas mileage was great, the car looked nice, enterprise rental was great to work with.
Cons: The vehicle was not very comfortable, wasn't a very smooth ride, hard to get in and out of for my husband who is 6'0.
10.0 Excellent
10 Sep 2016
Joel and his team were great
Pros: Great car, great service, great value for the money. What's not to like.They made me feel like a valued customer, and even called to make sure my ride was OK
10.0 Excellent
31 Aug 2016
seamless transaction
Pros: easy!
Cons: ?
10.0 Excellent
10 Sep 2016
Easy Peasy and Such Nice People
Pros: The Enterprise in Middletown is a real pleasure to deal with. They are very friendly and efficient and their drivers are charming.
10.0 Excellent
2 Oct 2016
Pros: Easy rental..great people. Reasonable pricing.. would definitely rent from them again
Cons: Airport pricing very expensive..was able to rent from an off airport site. Much better pricing
10.0 Excellent
1 Dec 2016
Pros: It got me to and from without any problems or complications.
4.4 OK
28 Aug 2016
Pushy employee at airport pick up
Pros: The employee tried to sell me insurance from enterprise despite informing him that I have coverage . He became polite to rude when I told him I did not want insurance and pre pay fuel .
8.0 Good
26 Oct 2016
Car was dirty when we picked it up late Saturdy ni
Pros: Got a discount coupon for future rental for having to wash the car.
Hertz
hertz
Car hire reviews:
OK (5.8, 9 reviews)
Car hire locations in Louisville:
3 locations
Hertz
Locations in Louisville
1215 S Hurstbourne Pky
+1 502 326 1351
4165 Bardstown Road
+1 502 491 3725
600 Terminal Drive Ste 11
+1 502 361 0181
  • 5.8
  • 5.8
  • 5.8
  • 5.8
  • 6.0
Recent reviews
2.4 Mediocre
8 Dec 2015
Cons: Pick up/drop off bad horrible service. Quality of car was not what I chose/paid for when selecting my rental.
3.2 Mediocre
14 Aug 2016
Bad Rental
Cons: Pickup wasn't at airport. Car wasn't ready; still had to be cleaned. They gave me the car with an empty gas tank. And the car smelled of smoke. Would not ever text from them again.
8.0 Good
20 Sep 2016
Cons: Had to wait for car to be delivered about 1/2 hour, Was ordered 3 weeks iin advance.
9.6 Excellent
26 Sep 2016
Pros: The price was great and the car was in excellent condition.
Cons: Though I had indicated I wanted to pick up and drop off at the Louisville airport, I was scheduled to pick up and drop off at an off-airport site. The folks at Hertz rectified this, but I had to pay a $15 fee. Considering the price, this was acceptable, but I'm not sure I didn't just luck out in encountering Hertz people who were willing to help.
9.6 Excellent
3 Dec 2016
Great service, pretty good car
Pros: Pickup and drop off were both smooth, with friendly, personable staff who were ready to help. The car (a Toyota Yaris) was clean and gave me no operational hassle. The fuel economy and pickup were good, and my fiance and I were both grateful that what it lacks in horizontal space, it makes up for vertically; we are both tall, but neither of us felt squished. Being able to use the Bluetooth with my phone was a very welcome and appreciated feature.
Cons: The steering wheel doesn't telescope forward, and as I sit with the seat fairly far back to accommodate for my legs, it resulted it me hunching forward to reach it properly. The Yaris also has some sizeable blind spots, and as my rental was an economy, the side mirrors have to be adjusted by hand, which were both fine once I adapted.
2.0 Poor
14 Oct 2015
No car available
Cons: I called prior to taking a cab to the rental location to find they had no cars. They called me back at closing time to say the car had still not been returned and the earliest I could pick it up was 8am, which was when I needed to be at my first meeting. I used a ride service to get to my destination.
8.4 Excellent
19 Jul 2016
Great gas mileage !
Pros: Car was very good with gas mileage. We drove 2200 miles for roughly $100 USD.
Cons: Car was a wee bit small for a trip to Smyrna Beach, Florida vacation trip. with two kids aged 7/10. Trunk / Hatch area a bit small also. I just needed to upgrade to mid size car next time.
7.2 Good
18 Aug 2016
One-Way Rental
Pros: I loved that they didn't charge a huge drop-off fee for the one-way rental. The staff was very nice and professional at the location where I picked up the vehicle.
Cons: The car was not very clean and smelled of cigarette smoke.
2.0 Poor
7 Oct 2016
Unreliable- unable to get rental car
Pros: Absolutely nothing
Cons: The schedule pick-up time for the rental was after the business had closed. Leaving me with no rental for the weekend.
Budget
budget
Car hire reviews:
OK (5.7, 8 reviews)
Car hire locations in Louisville:
5 locations
Budget
Locations in Louisville
146 East Broadway
+1 502 561 0674
2520 Plantside Drive
+1 502 499 2520
4330 Crittenden Drive
600 Terminal Drive
+1 502 366 3360
9012 Taylorsville Road
+1 502 491 9153
  • 5.8
  • 5.5
  • 5.8
  • 4.8
  • 6.5
Recent reviews
4.8 OK
21 Nov 2015
Pros: The car, a Kia Optima, was very nice. Great gas mileage. Reservation agent was very helpful.
Cons: At pickup the car smelled like cigarette smoke. At return the counter agents were unable to do split payments. It's very difficult to understand how a business would not expect more than one party to share a rental and the cost.
9.2 Excellent
13 Dec 2015
Everything was smooth for the most part
Pros: Pick up time was good and quick no complaints I would use them again.
6.0 OK
7 Mar 2016
Car smelled like smoke
Cons: Car smelled like smoke and the agent wouldn't do much about it except add it on my contract that it wasn't me. It was so bad that I had to travel with the windows down.
8.0 Good
10 Jul 2016
Cons: First car was not clean and AC did not work but replacement vehicle was great.
6.0 OK
1 Oct 2016
Excessive miles
Pros: That I made it on time for the return
Cons: That I was told that I needed to go inside & stand in a line longer than the DMV.. due to excessive miles when I had unlimited mileage for the contract.
7.2 Good
28 Oct 2016
Cons: There was no signage telling to go inside to drop off the keys.
2.0 Poor
13 Oct 2016
Hoddwinked and Overcharged by Kayak/Budget
Cons: Kayak and Budget didn't fulfill their reservation and then overcharged us $100+ dollars. We will never use Budget or Kayak and their deceptive business practices.
2.0 Poor
12 Nov 2015
Rip off
Pros: I was very disappointed
Cons: dirty call a lot of miles very rude employees charged me for an extra day for being 34 minutes late I'll never rent from budget again
Payless
payless
Car hire reviews:
OK (5.0, 6 reviews)
Car hire locations in Louisville:
1 location
Payless
Locations in Louisville
600 Terminal Drive
+1 502 380 2266
  • 5.3
  • 5.7
  • 5.3
  • 3.7
  • 5.0
Recent reviews
6.0 OK
13 Nov 2015
Pros: the car was fine. not great sight lines but fine for a quick rental.
Cons: pick up was extremely slow. the place was understaffed and having computer issues. the guy was having a bad day but it seemed like that was a regular occurrence. drop off was better. Watching the other companies in the rental area I will pay a little more to go with another brand in the future. they were clearly better staffed and more helpful.
2.0 Poor
6 Dec 2015
Two hour window
Cons: I showed up after my designated pick up time only to realize that I had a two hour pick up window. Because I didn't show up within two hours of my appointment, I was stranded at the airport. I had to go with another agency which was a 50% increase in price. Not a good experience.
2.0 Poor
13 Jun 2016
They didn't save a car for my reservation!
Cons: I arrived from my flight (on-time) to find a gentleman sitting behind the counter with headphones on, staring at his computer screen. After putting my ID & credit card on the counter, it still took him around 30 seconds to acknowledge my existence. Removing his headphones, he took my ID, typed my information into his computer, and then (without saying anything to me) walked over to his counterpart at the next agency. After a brief discussion, he returned and said "I see you have a reservation, but we have no cars." What is the possible purpose of taking a reservation if you won't actually hold a car for it? I even asked about returning to the airport the next morning to pickup a car, but he said I would just have to make a new reservation...obviously I didn't have faith in their system at that point.
4.0 Mediocre
20 Jul 2016
Long waits, poor service
Pros: Car was satisfactory
Cons: Absurdly long wait to get car due to understaffed desk. No one to accept the return.
8.0 Good
3 Oct 2016
Easy&Convenient
Pros: Excellent customer service.
8.0 Good
25 Nov 2016
Cons: Long time checking in compared to the competition
Avis
avis
Car hire reviews:
Good (6.5, 3 reviews)
Car hire locations in Louisville:
5 locations
Avis
Locations in Louisville
146 East Broadway
+1 502 561 0768
2520 Plantside Drive
+1 502 499 9925
4330 Crittenden Drive
+1 502 380 1515
600 Terminal Drive
+1 502 368 5851
9012 Taylorsville Road
+1 502 499 9716
  • 6.7
  • 7.3
  • 8.0
  • 5.3
  • 5.3
Recent reviews
9.6 Excellent
21 Oct 2015
Great car - the second one that is - first was dir
Pros: helpful desk staff and cars right there at the terminal
Cons: first car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave us
4.0 Mediocre
12 Jul 2016
Cons: I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.
6.0 OK
21 Jun 2016
Pros: The car was clean and a nice vehicle.
Cons: The car was not ready for us at the designated time. Then the attendant said they did not have one at all. After several hours she found one at another site. All this caused stress and delayed our vacation by more than 5 hours. Then the price was even higher than originally quoted not a single discount for my inconvenience or their confusion.
National
national
Car hire reviews:
Poor (2.0, 1 reviews)
Car hire locations in Louisville:
1 location
National
Locations in Louisville
600 Terminal Dr Ste 8
+1 888 826 6890
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Poor
27 May 2016
Cons: I called National and cancelled the rental the same day as my search changed the rental dates and I did not notice until after I booked. I was still charged the additional insurance to my credit card and now fighting to have that refunded.
Thrifty
thrifty
Car hire reviews:
Good (8.0, 1 reviews)
Car hire locations in Louisville:
2 locations
Thrifty
Locations in Louisville
3700 Crittenden Dr
+1 502 367 6461
600 Terminal Dr
+1 877 283 0898
  • 8.0
  • 8.0
  • 8.0
  • 8.0
  • 8.0
Recent reviews
8.0 Good
17 Oct 2015
Watch out for unscrupulous counter person. SDF
Cons: Counter person at SDF Louisville told me you " must " take our min insurance adding an additional $130 to the tab. After already signing, I realized that I do NOT have to take thrifts minimum insurance policy. When I re approached him he became upset with me" you told me to put it on" . I had registered for an intermediate an he gave me a Chevy that was not a intermediate. I had to drive 4 crammed people( one of which was my boss) from Louisville to Nashville. I had ask for something large enough to to fit 4 comfortably.
Sunnycars
sunnycars
Car hire locations in Louisville:
1 location
Sunnycars
Locations in Louisville
600 Terminal Drive KY
77 travellers who hired a car in Louisville gave the car agency they used an average rating of 6.5

Car hire locations in Louisville

Car hire near Louisville

Louisville
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