Cons: This was also the second and at a different location that the employee was taking a personal call and made customers wait 30 min. It is time to use a different company.
11 Sep 2017
Pros: Great rental price- comfortable vehicle.
Cons: I made reservation online for a SUV that was accepted and available but when I got to the location the manager stated that they didn't have any SUV available on site, yet when I check the parking lot their were several. I was truly upset and told him that it was poor business practice and very deceptive. I also stated that I had called the reservation office before I came to verify and they said one was available. He stated to come back in later and he would have one. (mind you my meeting had to be delayed because of this/and I was out of town) after coming back he did have one but the day was (that I had paid for was half way over (after 3:00) before one was given. I paid for 2 days and really only enjoyed 1 day of usage. He didn't apologize or offer a discount of any sort (Poor Management INDEED)!!!! This location /staff needs "customer service" training.
14 Sep 2017
Pros: Everything about the car was great.
Cons: Customer service was rude. When they saw we had kids they said, "Be sure you clean the car before you return the car.".
Cons: Car smelled horrible with cigarette smoke. We tried to switch cars but no other cars were available so we were stuck with a miserable 4 hour drive. There is no way that someone didn't notice this when they were inspecting the car.
2 Jul 2017
Cons: There was no rental car available and we had to cancel our reservation.
9 Jul 2017
Good service, crappy car.
Pros: Nice people, quick and easy pickup and drop off.
Cons: The car needed alignment. It was shuddering on the highway during the entire 4 hour drive.
Pros: Relatively easy to work with, able to drop off car overnight.
Cons: Had to take a pickup truck due to no compact cars in stock
10 Feb 2017
Pros: The size and type of car was good, the price was good.
Cons: The car smelled a bit like someone had been smoking in the car and the seats needed to be shampooed. I also didn't like the way the car drove: it was an automatic but the gears shifted hard.
8 Mar 2017
I enjoyed the opportunity to use enterprise they w
Pros: Convenient , reliable and most of all comfortable. Easy to pay, friendly calls the day of and before to make sure I was still interested in using them. They wanted to make sure what I needed and to have it available for me. The cost was so much more my size than any of the other place I had tried. The price was cheap and much more for someone's pocket that is on a fixed income.
Cons: That the person checking up to see if I needed the vehicle did not tell me about having to bring 2 forms to prove of my ability to pay, and live. This was an inconvenience for me, but the person at the desk helped me and my husband out.