Poor Customer Service

Cons: They don't have any information. Their policies are waste. Their toll charges are compulsory if you don't take it they put fine on you. Thier insurance charges are ao high. Just having car charges low as compared to other companies doesn't matter overall thrifty is super expensive including all insurance toll and other services. They don't have decent cars too.

Bad service all around

Pros: The car was a good car has nothing to do with thrifty ford did a good job.

Cons: It was snowing I had to clean the snow off the car I was renting took me over 15 minutes, the gas tank was half way filled when I got the car and when I brought it back full they wouldn't credit me back my money, the car had stains everywhere and dusty. The attendants that were working were ghetto and very disrespectful, This has been the worst remark experience I've ever had. I will not be returning to the Harvard square location.

Cons: There was only one staff in the office when I was trying to return my car. My return time was at 5 PM and I arrived at 4.30PM. The officer had to handle three customers, coming before and made me wait until it already reach 5 PM. I was almost charged with late fee which I wasn't supposed to. I am really dissatified with Thrifty services. I don't blame an officer. She already did her best with an overwheming reaponsibilty. I have talked with all customers in the line prior and latter to me. They were all frustrated and annoyed. Thrisfty really needs to expand their front services.

Reservation but no car!

Cons: Made a reservation weeks in advance for a weeklon vacation, called a little before heading over to pick up car and was told matter-of-factly that they were out of cars. No apology, no effort to expedite, no reciprocity with other vendors, just 'more cars are coming from NY, not sure what time they'll be here, maybe 4 hours.' Called enterprise and got a better car for less money with real customer service.

Fine/meh

Cons: There was staff training issue going on that impacted the customer experience. Renting the car at first was complicated and I was adressed in an aggressive manner upon checkout whether I went through any toll roads because it sounds like the wrong car was rented to me.

Smelled like smoke

Cons: The car smelled like old smoke when I picked it up. Then when I dropped it off they accused me of smoking in the car. I do not smoke and after bearing a bad smelling car I then got accused. Not a good experience.